From February 3, 2020 @ Krea GSB

welcome to
managerial communication
with Sunil Bhatla, Ph.D.

ABOUT THE CLASS

In any job, you’ll communicate. You’ll listen to
instructions; you’ll ask questions; you’ll solve
problems with others in teams. You will need
high-level skills in reasoning and communicating.
Thus, communication ability ranks first among the
qualities that employers value.
This course is about how you apply
communication skills to lead in the workplace.
Communication and work go hand in hand;
communication makes work happen. Leaders use
effective communication skills to develop
relationships, build teams, and make
presentations before groups of people.
You will learn how to:
- organize ideas and information logically and
completely
- build persuasive arguments to gain acceptance
for important ideas
- express yourself coherently and persuasively in
a variety of media
- adapt your message and communication style
to specific audiences and situations
- provide helpful evaluations of others’ work.

GRADING GET HELP & SUPPORT

GRADING
Language Pledge 10% You may struggle in applying critical thinking and
arguments 15% argumentation skills when communicating. You will
Arguments 15%
action plan 15% also be challenged by the task of evaluating your
Action Plan 10% peers.
oral report 20%
Oral Report 1 10% The teaching assistants and I are here to help you. I
email 15%
Oral Report 2 15% will live on campus for the duration of the course.
report 15% Reach out to me at any time with questions, to
Email 10%
presentation 20% request coaching, or to get feedback on your work.
Written Report 15%
UsePresentation
CrowdGrader™ to15% submit your assignments
online. Assignments will be graded anonymously by +91 95510 65900
Use
otherCrowdGrader
students. 25% toofsubmit your assignments
your overall grade for an sunil.bhatla@ifmr.ac.in or sunil.bhatla@krea.edu.in
online. Submission
assignment links on
will depend willthe
be quality
providedof in the
your
class Facebook group.
grading.

This course adheres to Harvard’s policy on

Facebook group for the class
plagiarism. Please review
If you have it. If you
a doubt, askhave a doubt,
me before
ask me before
submitting your submitting
work. your work. Dropbox folder for class materials

Check your
Look up grades
your anytime
course gradesonline
onlineat
atthis
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THE LANGUAGE PLEDGE

What is the Language Pledge?
Students taking Managerial Communication
formally commit to speak, listen, read, and write
in English as the only means of communication
during the entire course.
The Pledge Coin System and grades
Each student will receive three Pledge Coins at
the beginning of the course. The number of
Pledge Coins that you turn in at the end of the
course will determine the pledge component of
your grade.

Why take the Pledge? A+ = 6 or more coins

A = 5 coins
This complete linguistic immersion helps you B = 4 coins
achieve dramatic breakthroughs in your English C = 3 coins
communication skills, no matter what your D = 1/2 coins
proficiency level. F = 0 coins

When does the Pledge begin/end? What should I do if I see students

The Pledge begins on the first day of the course violating the Pledge?
and ends on the last day of the course.
You should remind them of their commitment to
the Pledge, and obtain one of their Pledge
When is the Language Pledge Coins. This need not be a harsh or unfriendly
confrontation; a polite interaction will suffice. If
waived? you are unable to resolve a disagreement, ask a
Students are not required to speak in English teaching assistant or the instructor to
• when they are faced with an emergency intervene.
• when conversing with non-English speakers
• when speaking with a health care professional
• on occasions when it is absolutely necessary
to use another language. What does the Pledge Coin look
like?
Most important is your adherence to the spirit
of the Pledge and your sincere effort to use
English as exclusively as possible during the
course.

Can I read newspapers and

magazines, or watch television,
movies, etc. in another language?
No. Reading or watching in any other language
than English violates the Pledge. Use of a
language includes listening, reading, writing, as
well as speaking.
What else should I do?
If I leave campus, does the Pledge Carry your Pledge Coins with you at all times, as
still apply? a reminder of your pledge.

The Pledge applies only on campus and in

neighboring environments, such as eateries.
 CLASS TOPIC READ

adapt to situation + audience • SYLLABUS

1 good vs. bad communication
•
•
ANALYZING YOUR AUDIENCE
INTRODUCTION TO CROWDGRADING

argue well
2 construct effective arguments
•
•
BUILDING ARGUMENTS
FALLACIES

argue well - class lab • PERSUASIVE ESSAY OUTLINE

3 improve through practice • REVISE: BUILDING ARGUMENTS
• REVISE: FALLACIES

skill up
4 practice communication skills
• INSTRUCTIONS FOR ACTION PLAN + REPORT

prepare to orate
5 craft oral reports
• GETTING READY FOR AN ORAL PRESENTATION

6 orate - round 1
• GENERAL SUGGESTIONS ON ORAL REPORTS
show off your oral skills
7
collaborate
8 work well with others
•
•
MEETING MANAGEMENT - QUICK REFERENCE
ENHANCING TEAM MEETINGS

collaborate - class lab

9 improve through practice
•
•
REVISE: MEETING MANAGEMENT - QUICK REFERENCE
REVISE: ENHANCING TEAM MEETINGS

connect well • CULTURAL CONTRASTS IN COMMUNICATION

10 communicate across cultures • VIEWS OF COMMUNICATION IN HIGH- AND LOW-
CONTEXT CULTURES

react well
11 communicate in a crisis
•
•
DOS AND DON’TS IN A CRISIS
DOMINOS PIZZA CASE

12 orate - round 2 • REVISE: GENERAL SUGGESTIONS ON ORAL REPORTS

show off your oral skills
13
effective email
14 get it done by email
•
•
TIPS FOR EFFECTIVE EMAIL MESSAGES
CHECKLIST - CREATING EMAIL MESSAGES

long-form writing • INSTRUCTIONS FOR ACTION PLAN + REPORT

15 write a killer report • COMMON BUSINESS REPORTS AND PROPOSALS
• HOW TO WRITE A BUSINESS REPORT

prepare to present - 1 •
16 practice your delivery •
INSTRUCTIONS FOR GROUP PRESENTATIONS
DESIGNING AND DELIVERING PRESENTATIONS

prepare to present - 2 • THE GREATEST SALES DECK I’VE EVER SEEN

17 plan your content • REVISE: INSTRUCTIONS FOR GROUP PRESENTATIONS
• REVISE: DESIGNING AND DELIVERING PRESENTATIONS

18
grand finale
19 make epic presentations

20
You will learn the most in your classroom interactions. Students who miss a class should not expect to earn an A.