THE PRACTICES OF THE TECHNICIANS IN REPAIRING APPLIANCES

In Partial Fulfilment of the

Requirements for the subject

Practical Research I

CHRISTHOPER CASTRO SUAREZ

March 2017

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Introduction

Practices of the technicians in repairing the defective appliances include,

Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided

by LG, Conducts technical diagnosis and performs specialized repairs on a

variety of electronics and home appliances, Diagnose problems, assess the

extent of the problem, document findings, make decisions to repair the product

and/or replace parts, Immediately and accurately process paperwork and

perform data entry upon completion of each job, Pre-screen next day service

calls by obtaining necessary information to help diagnose problem prior to

arriving at customer’s home. Typical duties of technicians include diagnosing

problems, troubleshooting, and conducting safety checks (Chegg Inc., 2017)

The practices of the technicians in repairing appliances are difficult

because as a trainee in this major, I encounter many different kinds of problem

that I do not know on what I do to resolve the problem. However, personally, I

want to be a technician even if it not a very simple job as of now because some

factories are using micro component that is hard to repair. But I know this skill will

bring to a bright future and I know this kind of job will help my family to overcome

or fight poverty. This inspired me to pursue research related to technician

practices.

I would like to study on the practices of the technicians in repairing

appliances because I want to know the strategies of the technicians in repairing

appliances and the thing that they do first when repairing.

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 This research is in partial fulfillment of the requirements for the subject

Practical Research I.

Research Questions

This study aimed to determine the practices of the technician in repairing

appliances. Specifically, it sought to answer question:

1. What are strategies of technicians in repairing appliances?

2. What do technicians do before repairing the appliances?

Significance of the Study

This research is important because it can help us to improve or to develop

our skills and knowledge in repairing appliances.

Scope and Limitations

This study focused on the practices of the technician in repairing

appliances. This was conducted last December, 2016. The participants of this

study were the NC II holder technicians. They were interviewed and observed.

I need this research because I was still a student. This research depends

on my limited knowledge on how to comfort research.

Methodology

Research Design

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 This research is qualitative. I used phenomenology, one of the qualitative

designs because I gathered data about practices of the technician in repairing

appliances.

Sampling

The sampling procedure that I used was judgement sampling. I chose

technicians who are already an Electronic Product Assembly and Servicing

(EPAS) NC II holder and they have an electronic shop.

Research Instrument and Data Collection

I used interview and observation. I observed the technicians on what they

do in their shop then after that, I interviewed them.

Data Analysis

I transcribed the data from interview. I read and reread the transcription

and coded those answer for my research question. After coding, I extracted the

coded data and grouped them according to themes that answer the research

question. The grouped data were assigned with themes that described the core

ideas taken from interview and observation.

Result and Discussion

This section presents the result and discussion of the findings of the study.

The Strategies of the Technician in Repairing Appliances

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 Table1.shows the practices of the technicians in repairing appliances. The

strategies in repairing appliances include performing the practices as their

testing, preparing, organizing the procedure/steps, assuring the condition of the

appliances, and safety practices in energizing, and because strategies isa

example of the practices.

Table 1. Strategies of the Technician in Repairing Appliances

THEMES CORE IDEAS

- Test the voltage of electricity from electrical line

going to mechanic or heat.

Testing

- The tools needed are already prepared in repairing.

Preparing

- The practises in repairing the appliances are being

organize.
Organizing the
Procedures/Steps

Assuring the Condition of- If there is a Little Problem make sure that it’s fixed.
the Appliances

- Use 110 volts in repairing testing the appliances to

prevent or avoid fluctuation damage.

Safety practices in
Energizing

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 Testing. Test the voltage of the electricity from electrical line going to

mechanic or heat. This is one of the small possible problem the appliances the

electrical line it’s need to test the AC line in order to know where the section

defect the electrical or the mechanic/heat. One of the technicians said:

“test ang linya sa kutyente from electrical to mechanical or heat” (test the line of the
current from electrical going to mechanical or heat)IT2RQ1A5

The first thing to do is to check the electrical appliances you were using at

the continuity test, If the meter shows continuity, the short may be in the wire or

the circuit breaker(James, n.d.).

Preparing. The tools needed are already prepared in repairing the

appliances and this tool must be complete and there is many different type of it.

In my observation:

naka andam nagud ang mga tools nga gamiton sa pag ayo (the tools

needed were already prepared in repairing)OB1RQ1A3

The most important things to have when working with tools are basic

protective gear to keep you safe while working just like gloves, rubber shoes and

power tools (Complete Protection, 2017).

Organizing the Procedure/Steps. The practices in repairing the

appliance are being organize then it need to troubleshoot clearly to assured that

the appliances make functional. In my observation:

naka organize na ang trabaunon niya (the practices in repairing the

appliances were being organize)OB3RQ1A13

6
 Troubleshooting and Repairing Major Appliances, Third Edition provides

easy-to follow procedures for using test meters, replacing parts, reading circuit

diagrams, interpreting fault and error codes, and diagnosing problems. Featuring

a new chapter on becoming a service technician, this practical, money-saving

resource is ideal for homeowners and professionals alike (Kleinert E., n.d).

Assuring the Condition of the Appliances. If there is a little problem

make sure that it resolve and it needs to diagnose the appliances to determine

the fault. One of the technicians said:

pag naa pay gamay na daot paningkamotan gud na mawala(if there is a little

probem make sure tha it fixed)IT1RQ1A1

Testing involves a visual inspection of the equipment and any flexible

cables for good condition, and also where required, verification of grounding

(earthing) continuity, and a test of the soundness of insulation between the

current carrying parts, and any exposed metal that may be touched. The formal

limits for pass/fail of these electrical tests vary somewhat depending on the

category of equipment being tested (Wikipedia, February 2017).

The Safety Practices in Energizing. Use 110 volts in repairing testing

the appliance when it due to prevent or avoid fluctuation damage and look to the

book to assured if it correct.one of the technician said:

gamitan og 110 volts nga kuryente sa pag ayo para malayo o depensa sa

fluctuation(use 110 volts in repairing/testing the appliances tp prevent or avoid

fluctuation damage)IT1RQ1A2

240V is much more dangerous so that might be a reason that the U.S.

steps it down to 110. There are benefits either way. 110 has been known to kill a

7
lot people though because it causes your muscles to contract if you come in to

contact with 110 and you can't let go (The Naked Scientists, 2016).

After repairing or replacing the equipment, they test it again to ensure its

proper functioning (Bsr, n.d).

Practices before Repairing Appliances

Table 2 shows the first thing to do in repairing appliances. The first thing to

do in repairing appliances include performing the practices as they entertain,

preparing, getting information, thinking, researching, testing, assuring the safety

practices, and because repairing the appliances is one of the technician

practices.

Table 2.Steps in Repairing Appliances

THEMES CORE IDEAS

- I’ll entertain the customer first then discuss something

Entertaining clients to make the costumer relax and enjoy
- The tools are already prepared.

Preparing - The tools are already prepared.

- I ask the owner why his appliances become defective

Getting Information to get some information.

- I’ll thinking first the safety guidelines to make me safe

Thinking in fixing the damage.

Researching - Referred to the book.

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 - He/She the electrical line immediately by using the
Testing continuity test.

Entertaining. Entertain the customer first then discuss something to make

the customer relax and enjoy. Entertain the costumer by telling the possible

trouble and the safety precaution. I’ll entertain the costumer by telling what the

best solution to give a high or long warranty of the appliances. One of the

technicians said:

“gina entertain gud naku ang costumer din discuss..discuss.. gamaypara

malingaw pud siya(I’ll entertain the custumer first then I discuss something to make

costumer relax and enjoy)IT2RQ2A7

Preparing. The tools are already prepared when entertaining the

costumer and it’s very important that the tool is complete and there is a

difference type of tools being prepared. In my observation:

naka andam nagud ang mga tools na kinahanglan gamiton(the tools needed

were already prepared)IT2RQ2A3

Getting Information. Ask the owner why his appliances become defective

to get some information and it’s very important to show the reason why it’s

damage. One of the technicians said:

manguha gud ko og informasyon about sa iyang appliances ngano na guba( I

ask the owner why his/her appliances become defective to get some information)IT3RQ2A15

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 Get the best customer insights possible! Find out which questions

to ask in order to resolve issues, develop products, and understand the problem

(Tyler Brown, 2015).

Thinking. Technicians are thinking first the safety guideline to make me

safe in fixing the damage or the defect. The technician said:

ginahuna-huna gud naku og na oi..ang akong sarili para sa safety nga pag

ayo( I’ll thinking first the safety guidelines to make me safe in fixing the

damage)IT2RQ2A9

The most important things to have when working with tools are basic

protective gear to keep you safe while working just like gloves, rubber shoes and

power tools(Complete Protection, 2017).

Researching. Referred to the book or ask more something to the teacher

or someone who knows about repairing. In my observation:

tan aw pag libro (reffered to the book)OB2RQ2A10

The book has it all...written by a pro with 40 years of hands-on repair and

teaching experience...this book is like brain candy(GeekDad, n.d).

Testing. The technician tests the electric line immediately by using the

continuity test especially in the AC line cord. In my observation:

test dayon niya ang electrical line sa pamamagitan ng continuity test(he test thhe

electrical line immediately by using the continuity test)OB1RQ2A6

Fixed Wire Testing is the testing of the electrical installations within a

building to ensure they are safe & compliant, and employers are legally required

10
to ensure, as far as is reasonably practical, the health, safety and welfare of their

employees(Vericserv, 2017).

Assuring the Safety Practices.Wearing a shoes before to start in

repairing to avoid the accident cause by electricity. One of the technician said:

magsapatos daan bago mag start para iwas kuryente bah…(wear the isolated

shoes to avoid electric shock)IT3RQ2A18

Insights from the study

Based on the findings of my study, I learned how the technician repair all

the defective appliances and their strategies to make the operation fast, and also

I learned how they perform all they practice in repairing the appliances. It also

gave me an idea on how to develop my skills in repairing, and also how to repair

appliances in a safe way. The research that I did was very important because

there was information that can help people wanted to know the practices of the

technician in repairing appliances especially to those students who enrol in

electronic.

I would like to suggest that we should learn all the practices of the

technician in repairing appliances because someday if we have appliances we

know how to care it and how to repair it. It also gave us extra income when we

know how to repair appliances because we know all the electronic device can

experience trouble.

Doing this research encouraged to pursue in college because all

information that found in my research are very important and applicable. I believe

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 the knowledge when nurtured will help me gain money to supply our daily need,

tuition, financial support in making project.

BIBLIOGRAPHY

Air Power Products (2017).Tool Repair Service. Retrieved from

http://www.airpowerproducts.co.uk/service/tool-repair
Brown, T. (2015). 3 Questions Your Customers Are Dying for You to Ask. Retrieved
from:https://www.surveymonkey.com/blog/author/tfmbrown/

12
Bsr (n.d).Appliance Technician Responsibilities. Retrieved
from:http://www.bestsampleresume.com/job-descriptions/technician/appliance-
technician.html
Chegg Inc. ( 2003-2017).What does an Electronics Technician do? Retrieved
from:https://www.chegg.com/career-center/explore/electronics-technician.

Complete protection (2017).Essential Home Repair Tools. Retrieved

from:https://www.completehomewarranty.com/essential-home-repair-tools/
Doug Lowe (n.d). ELECTRONICS SAFETY RULES.Retreived from
http://www.dummies.com/programming/electronics/electronics-safety-rules/
EricKleinert (n.d).Troubleshooting and Repairing Major Appliances. Retrieved
from:https://www.amazon.com/Troubleshooting-Repairing-Major-Appliances-
Kleinert/dp/0071770186

GeekDad (n.d.).Diagnose and repair home appliances and air conditioners using the
latest techniques. Retrievedfrom:https://www.amazon.com/Troubleshooting-
Repairing-Major-Appliances-Kleinert/dp/0071770186
https://www.thenakedscientists.com/forum/index.php?topic=9532.0
Indeed (2017).Electronic Technicians. Retrieved from:
www.indeed.com/q-Electronics-Technician-l-Maumelle
PAT testing (2016).The restart project. Retrieved from:
http://therestartproject.org/wiki/PAT_testing
Paul and Todd A. Hayes (2008).Electronic test equipment Franklin. Retrieved
from:https://en.wikipedia.org/wiki/Electronic_test_equipment#cite_note-6
Payscale, inc (2017). Job Description for Electronics Technician.Retrieved from:
http://www.payscale.com/research/US/Job=Electronics_Technician/Hourly_Rate.
Performs related work as required. (10/21/93). ELECTRONICS TECHNICIAN.
Retrievedfrom:http://www.state.wv.us/admin/personnel/clascomp/spec/8337.pdf
PINELLAS COUNTY SCHOOL BOARD FLORIDA (n.d.). Major Function.
Retrievedfrom:http://www.pcsb.org/cms/lib8/FL01903687/centricity/domain/220/6
515SEIU.pdf
Servicemagicrating(n.d).
Retrievedfrom:http://wootenappliance.com/ServiceMagicRatings.pdf
The college board(2017). Did you know? Retrieved
from:https://bigfuture.collegeboard.org/careers/installation-repair-consumer-
electronics-technicians

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Vericserv (2017). Fixed wire testing is a crucial part of that requirement. Retrieved
from:http://www.veriserv.co.uk/electrical-testing-compliance/fixed-wire-
inspection-testing/
Wikipedia (22 February 2017).Portable appliance testing. Retrieved from:
https://en.wikipedia.org/wiki/Portable_appliance_testing

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 APPENDIX A

Informed Consent

15
16
17
 APPENDIX B

INTERVIEW QUESTION

1. How will you deal to the costumer in order to get their attention and they will be

enjoy while waiting they appliances repaired?

2. When you are studying this course did you encounter any difficulties especially

when you are repairing?

3. What did you do in assure that the appliances of the costumer will be repaired?

4. What did you do to assure the safety practices when you are repairing?

5. When you are repairing did you wear any safety equipment such as PPE?

6. What did you do before you receive or collect the appliances?

7. What comes to your mind when you are repairing to the appliances?

8. What did you do to troubleshoot the appliances fast?

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 APPENDIX C

Transcription

IT 1

Researcher: Good morning sir, I am Christhoper Suarez grade 11

transformer MNVTHS. Presently, I am conducting a study about the practices of
the technician in repairing a appliancesas one of my requirement in our subject,
RESEARCH 1. In order to gather data for the study, I will interview and observe
you asa one of my participant. Rest assured that your identity and your answer
will be held confidential. Your participation is very important for my study. I hope
you will cooperate to me.
Researcher:It’s ok for you sir? Nga interviewon tika og para naman pud
masulat nako imong answer e record nako.
Participant: Aw… ok lang..ok lang..
Researcher: So… sugdan na nako sir sa akong pangutrana sir..so unsaon
nimupagdeal sa isa ka tao o costumer nimu sir para ma dili siya maboring sa
paghulat samtang gaayo kah.. unsa man ang mga strategy imong ginabuhat?
Participant: So..ah.. ang akong style dre para.. para dile sila maboring
dire.. halimbawa kanang ga repairko! Ako silang storyahan sa mga possible nga
trouble sat v. (IT1RQ2A1)..og sa mga safety precautionsa tv.. halimbawa pag
mapaandar nako ilang tv ingnan nakog halimbawa mahuman nako imong tv
dapat ani dile nimo ma over use ana…. Dile nimo ibabad og maayo isana siya
nga makadani sa ilaha (IT1RQ2A2) tapos halimbawa og naa pud koi makit an sa
ika daot sa ilang tv murag naninghanglan na siya nay pangdungag nga piyesa
parea magdugay siya og ako pud eexplain pud nako… tapos ako pud eexplain
sa ila about sa mga na repair na nako na mga na success pud
nananilahutay..ang..ilang….
Researcher:tv..sir??
participant:iyang..tv….
Researcher:so sa pag study nimio aning kursohasir o mga experience

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nimo aninga kursopha o trabaonon sir naa bay mga panghitabonga na lisudan ka
sir?
Participant:aahhh… isip is aka technician di! Gud na malikayan bisag
kinsa nga nga technicians sa tinuod lang kini akong trabaho gas kwela ko sa
university of southern Mindanao USM kabacan ah..nag kuha ko ani bsie bachelor
of science in industry education major nako ani kay electronic…
Researcher:aahhhh..kabacan
Participant:oohhh….
Participant: normal gud na siya bisan unsa ka maayu nga technicians dile
tanang daot sa.tv.ma.repair..nimu…
Researcher:naagud diay dile marepair sir…
so unsa pud imong ginabuhat sir para ma sure nimo sir nga maayo ang mga
guba nga tv or nay gud kay mga positive think nga maayo gud na nimu unsa
man imong ginabuhat para maayo gud nimo…
Participant: isip is aka technician akong repair dile gud namo
mapasangainlan og macontrol kung kanus a siya madaot ang og unsa siya
kadugay madaot kay kuan man gud ni siya electronic dile man gud ni siya ingon
nga makit an sa kompyuter so style nato ani mag repair ko og halimbawa pag
andar sat v nay possible nga gamay nga daot ako gud ng paningkamutan nga
mawala para ang isa ka tv sa isa ka technician (IT1RQ1A1)….. dile an gud nato
na matagaan og dugay gud nga warranty kay naa gud panahon nga…. Depende
man gud na sa kuryente./. halimbawa nag tan aw ang tag-iya kalit lang fluctuates
ang kuryente wala gud tay mahimo ana..
Researcher: So unsa man imong mga ginabiuhat sir para masure nimo
nga safety imong ginabuhat o pag ayo… safety siya…
Participant:number one gud nakong ginabuhat nako ana halimbawa ang
tv 220 volt kining man giud auto volts man gud ning tv pwede nato siya gamitan
110-220 voltso atong kuryente sa pilipinas220 volts so stylke nako para
halimbawa depensa sa mga fluctuation sa kuryentegina advice nako sa akong
mga costumer og makaya nila mup[alit og 110 nga transformer so …. Pag one’s
pa gang tv gamitan nato nato og 110 volts nga kuryente halimbawa pag

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fluctuates sa kuryente gikan 110 layo pay lapasan, mulapassa220 kay gkan
man110 noh..?? (IT1RQA2) unya pagtaas sa kuryente gikan 110 mga 150 lang
safety pa imopng tv anah..kay klung ang imong tv is 220 vltss langpaglapas sa
220 volts ana pag fluctuates sa kuryentebuto!! Imong tv so kung mahimo lang
kung kaya nimo mupalit og 110 nga transformer o AVR kana gud ang nindot
buhaton para sa safety precautionsa tv//
Researcher: so sa pag ayo nimosa tv sir.. naga suot pa ba ka og mga
safety equipment just like glove, eyeglass, og uban pah?
Participant: Sa amo mga taechinician wala naman gud na na uso dire sa
pilipinas siguro sa gwasnga lugar naa gud na siya pero dire sa pilipinas bisag as
aka mangita wala namay naga gamit sa mga safety precaution, glass,mass wala
na man gud na siya …so mao nagud nay naandan sa mga techniciansa pinoy..

IT : 2

Researcher : Good morning Sir, I am Christopher C. Suarez Grade-XI-

Transformer MNTHS. Presently, I’m conducting a study about the practises of
the technician in repairing a appliances as one of my requirement in our (major)
subject, Research 1. In order to gather data for the study, I will interview and
observe you as one of the participant. Rest assured that your identity and you
answer will be held confidential. Your participation is very important for my study.
I hope you will cooperate for me.
Researcher : It’s okay for you sir? Nga interviewhon tika og para napud
masulat nako imong mga answer irecord nako.
Participant : Ah Okay lang..
Researcher : Ah, ang unang pangutana… Unsa man ang imong mga gina
buhat sa appliances pag mag repair ka para masure nimo nga maayo or makita
nimo ang daot sa appliances.
Participant : Ah… Kanang… Kuan … para masiguro nako nga maayo
nako ang appliances pinaka best gud nakong buhaton kay kanang kuan, Dapat
gud e-Check ang linya sa kuryente from Electrical wiring going to Mechanical or
Heat.. para step by step ang pagtrabaho bah … IT2RQ1A5
Researcher : Ah.. so step by step gyud diay pagtrabaho… ikaduha..
Unsaon pud nimo pagdeal sa costumer para dili siya maboring o mapul-an sa
paghulat samtang naga-ayo ka…?
Paricipant : Ah.. Isip is aka mang-aayo sa appliances gina’entertain gud
nako ang costumer den discuss, discuss gamay para malingaw pud
siya..IT2RQ2A7
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 Researcher : Ah… Gina entertain gud diay nimo ang costumer… ang
ikatulong pangutana… unsa man ang una nimong ginabuhat sa pag-ayo sa
appliances or before ka mag-ayo…
Participant : Ahh.. bago gud nako dawaton ang isa ka appliances gina
siguro gud nako nga makabalo ko oi kung nganong naguba ang appliances
IT2RQ2A8… iandam tanan tools nga gamiton… IT2RQ2A6
Researcher :Ika-upat nga pangutana …. Before nimo gina sugdan ang
pag-ayo uns aman ang gina-isip nimo samtang naga andam ka sa tools …
Participant : Ah… gina huna-huna gud nako og una oi ang akong sarili
para sa safety nga pag-ayo. IT2RQ2A9
Researcher : Ah.. so safety first jud diay sir..
Participant : Syempre, malate lang baya ng kwarta sa kalibutan.
Reseacher : So, daghan kaayong salamat Sir… sa pag cooperate sa ako..
og diri rako ning tapos sir… daghan daghan gud kaayong salamat.

IT : 3

Researcher : Hi Sir, Good afternoon. I’m Christopher C. Suarez Grade XI-

Transformer. I’m conducting a research about the practises of the techinician and
you are one of my participant. It’s okay for you ?and I will record all you answers.
Participant : Ah.. Okay lang..
Researcher : Unang tanong sir.. ANo po yung ginagawa mo sa appliances
sa pagprepare upang maisiguro nimo na maging okay na o functional?
Participant : Ahhh. Para maisiguro nako nga naayo na ang appliances ako
gyud e-Diagnose ug maayo oi..para makita nako ng daot IT3RQIA10 .. din
tarungon ang trobleshhot para masure.. IT3QAI11
Researcher : Ah.. Ok. Pangalawang tanong ..paano mo i-deal ang isang
costumer sir para hindi siya mabored sa paghihintay habang inaayos mo yung
appliances?
Participant : Ah… Syempre… kanang kuanon nako eh..storyahon nako sa
mga guba sa iyang appliances din.. kanang kuan ahh.. murag ano ta guro to..
storya.. storya
Researcher : Ikatulong pangutana Sir… bisayaon ra nako para dili ka
malisdan.. Ah uns aman imong ginabuhat sir bago nimo sugdan ang pag-ayo?..
Participant : Ah.. manguha gud ko ug inpormasyon about sa iyang
appliances ngano naguba IT3RQZA15… din syempre aron diritso-diritso ang
pag-ayo andam gyud ug tools eh.. IT3Q2A16
Researcher : Ika-upat nga pangutana sir, Unsa man imong ginabuhat sir
para mapapaspas nimo ang pag-ayo?

22
 Participant : Para mapapaspas nako ang pag-ayo dapat mag start gud ko
sa small possible problem pareha sa electrical wiring din pagkahuman sa
mechanical or heating nah… IT3RQIA12
Researcher : Ah.. sa pag-ayo sir gina konsider pa ba nimo ang mga safety
precaution?
Participant : Aw Oo eh…
Researcher : Sa unsang pamaagi sir nga safety imong pag-ayo?..
Participant : Ah.. before pa nako ginasugdan ang pag-ayo… naa nana sa
akong huna-huna ang safety IT3RQ2A17… so kanang naga kuan gud ko
nagsapatos daan bago magstart iwas kuryente ba IT3RQ2A18.. din mag hinay-
hinaypara malayo sa disgrasya..
Researcher : So.. mao lang to sir salamat kayo sir pwede iingon ang
pangalan sir..

OBSERVATIONS1

Descriptive Reflective

*sa pag ayo sa appliances sa costumer *para tuloy-tuloy ang pag ayo then also

naka andam na gud ang mga tools na organanize ang mga step sa pag ayo.

kinahanglan.
*para mawala ang pressure o ang kakulba

*gina explain niya sa costumer ang sa costumer, og para ma eliminate ang

mga possible nga guba sa appliances mga negative tough or ginahunahuna sa

costumer.
while naga ayo..
*para ma makuha niya ang attention sa
*sa pag abot sa appliances sa
costumer og para siguro ma welcome
costumer gina extertain dayon sa
ang costumer og magkaroon siya ng
technician indin ang iyang asa kay
confedence sa pag ayo..
nagaprefer na sa mga tool og
*mao siguro ang mga common nga
hinayhinay.
daot sa appliances.
*sa pag-ayo sa appliances gina test

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dayonniya ang electrical line sa

pamamagitan ng continuity testing.

*siguro honest ang technician sa fault o

*pag human og ayo kay barato lang damage or naa lang gud discount para

kaayo ang bayad magbalik-balik ang costumer.

Observation 2

Descriptive Reflective

*sa pag-ayo sa appliances usahay *focus sa gibuhat.

seryoso

kaau usahay murag ga discuss..

*sa pag-ayo sa appliances before e

open

tan-aw pag libro.(OB2RQ2A10)

*well organize ang pag ayo nakasunod-

sunod *para mareview ang mind about sa

appliances.
tanang buhaton.(OB2RQ1A7)

*kompleto ang tools sa pag ayo.

(OB2RQ1A8, OB2REQ2A11)
*master sa pag ayo.

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*naka-suot og sapatos.(OB2RQ2A12

*hinay-hinay sa pag
ayo.(OB2RQ2A13,OB2RQ1A9)

*naga pangutan sa *para dile na makara-kara og pangita

maestro.(OB2RQ2A14 sa tools nga gamiton sa pag ayo./

*para malayo sa kuryente.

*para tarong ang pag ayo og para ma

sure.

*para ma sure ang ginabuhat.

Observation 3

Descriptive Reflective

*naga chika-chika sa costumer. *para malingaw guro ang costumer

*daghang costumer naga abot. *maayo siguro mo repair.

25
*naka organize na ang trabaunon *master na guro.
niya.(OB3RQ1A13)

*may librong binobuksan habang naga *nakalimot o para masigurado.

repair.(OB3RQIA14)

*may maraming tools.(OB3RQ1A15, *para masiguro na matanggal tanang

OB3RQ2A19) tanggalunom(srew).

*limpiyado ang technician din high and

*nililinisan ang appliances bago ibigay complete service gud ang gina buhat.
sa may ari.

*Mao guro ang common na guba.

*ginatesteran dayon ang ac
cord.(OB3RQ2A20)

26
 APPENDIX D

Extracted Data

Research Questions Extracted Data

1. What are the strategies in * tv naay possible nga gamay nga daot ako gud
repairing appliances? ng paningkamutan nga mawala para ang isa ka
tv. (IT1RQ1A1)

*gamitan og 110 volts nga kuryente sa pag ayo

para malayoo depensa sa fluctuation.
(IT1RQ1A2)

* naka andam na gud ang mga tools na

kinahanglan. (IT1RQ1A3)

* test dayonniya ang electrical line sa

pamamagitan ng continuity testing. (IT1RQ1A4)

*test ang linya sa kuryente from electrical to

mechanical or heat. (IT1RQ1A5)

*iandam tanang tool nga gamiton. (IT1RQ1A6)

*naka sunodsunod tanang buhaton.

(IT1RQ1A7)

*kumpleto ang tools sa pag-ayo. (IT1RQ1A8)

*hinay-hinay sa pag-ayo. (IT1RQ1A9)

*eh..diagnose og maayo para Makita ang daot.

(IT1RQ1A10)

*din tarungon og troubleshot para ma sure.

(IT1RQ1A11)

*start gud sa small possible problem pareha sa

electrical wiringdin pagkahuman sa mechanical
or heating nah. (IT1RQ1A12)

*naka organize na ang trabaunononniya.

(IT1RQ1A13)

*may librong binubuksan habang nag-rerepair.

27
 (IT1RQ1A14)

*may maraming tools. (IT1RQ1A15)

2. What they do first in *Istoryahan sa mga possible nga trouble, sa

repairing appliances? mga safetry precaution.(IT3RQ2A1)

*ingnon ang tag iya o costumer na dile eh over

use ang tv og dile dapat ibabad og maayo kay
mao ang isa sa macadani sa ilang appliances.
.(IT3RQ2A2)

*naka andam nagud ang ga tools na

kinahanglang gamiton. .(IT3RQ2A3)

*gina explain niya sa costumer ang mga

possible nga guba sa appliances. .(IT3RQ2A45)

*entertain dayon sa technician indin ang iyang

asawa kay naga andam sa mga tools og
hinayhinay. .(IT3RQ2A5)

*test dayon niya ang electrical line sa

pamamagitan ng continuity test. .(IT3RQ2A6)

*gina entertain gud nako ang costumer din

discuss… discuss gamay paramalingaw pud
siya. .(IT3RQ2A7)

*gina siguro gud nako nga makabalo ko oi kung

ngano naguba ang appliances. (IT3RQ2A8)
*gina hunahuna gud nako og una oi… ang
akong sarili para sa safety nga pag ayo.
.(IT3RQ2A9)
*tan aw pag libro. .(IT3RQ2A10)

*kompleto ang tools sa pag-ayo. .(IT3RQ2A11)

*naka suot og sapatos. .(IT3RQ2A12)

*hinay hinay sa pag ayo. .(IT3RQ2A13)

*naga pangutana sa maestro. .(IT3RQ2A14)

28
*manguha gud ko inpormasyon about sa iyang
appliances ngano na guba. (IT3RQ2A15)

*andam gud og tools eh. .(IT3RQ2A16)

*huna-huna ang safety..(IT3RQ2A17)

*magsapatos daan bago mag start iwas

kuryente bah..(IT3RQ2A18)

*may maraming tools. .(IT3RQ2A19)

*gina testeran dayon ang AC cord.

(IT3RQ2A20)

29

Research Questions
1. What are the strategies in
repairing appliances?
APPENDIX E
Grouped Data
Grouped Data
* test dayonniya ang electrical line sa
pamamagitan ng continuity testing. (IT1RQ1A4)
*test ang linya sa kuryente from electrical to
mechanical or heat. (IT1RQ1A5)
*start gud sa small possible problem pareha sa
electrical wiringdin pagkahuman sa mechanical
or heating nah. (IT1RQ1A12)
*gamitan og 110 volts nga kuryente sa pag ayo
para malayoo depensa sa fluctuation.
(IT1RQ1A2)
*may librong binubuksan habang nag-rerepair.
(IT1RQ1A14)
* naka andam na gud ang mga tools na
kinahanglan. (IT1RQ1A3)
*iandam tanang tool nga gamiton. (IT1RQ1A6)
*kumpleto ang tools sa pag-ayo. (IT1RQ1A8)
*may maraming tools. (IT1RQ1A15)
*naka sunodsunod tanang buhaton.
(IT1RQ1A7)
*hinay-hinay sa pag-ayo. (IT1RQ1A9)
*naka organize na ang trabaunononniya.
(IT1RQ1A13)
* tv naay possible nga gamay nga daot ako gud
ng paningkamutan nga mawala para ang isa ka
tv. (IT1RQ1A1)
*eh..diagnose og maayo para Makita ang daot.
(IT1RQ1A10)
30
 *din tarungon og troubleshot para ma sure.
(IT1RQ1A11)

2. What they do first in Istoryahan sa mga possible nga trouble, sa mga

repairing appliances? safetry precaution.(IT3RQ2A1)
*gina explain niya sa costumer ang mga
possible nga guba sa appliances. .(IT3RQ2A45)
*ingnon ang tag iya o costumer na dile eh over
use ang tv og dile dapat ibabad og maayo kay
mao ang isa sa macadani sa ilang appliances.
.(IT3RQ2A2)
*gina entertain gud nako ang costumer din
discuss… discuss gamay paramalingaw pud
siya. .(IT3RQ2A7)

*naka andam nagud ang ga tools na

kinahanglang gamiton. .(IT3RQ2A3)
*entertain dayon sa technician indin ang iyang
asawa kay naga andam sa mga tools og
hinayhinay. (IT3RQ2A5)
*kompleto ang tools sa pag-ayo. .(IT3RQ2A11)
*andam gud og tools eh. .(IT3RQ2A16)
*may maraming tools. .(IT3RQ2A19)

*manguha gud ko inpormasyon about sa iyang

appliances ngano na guba. (IT3RQ2A15)
*gina siguro gud nako nga makabalo ko oi kung
ngano naguba ang appliances. (IT3RQ2A8)

*test dayon niya ang electrical line sa

pamamagitan ng continuity test. .(IT3RQ2A6)
*gina testeran dayon ang AC cord.
(IT3RQ2A20)

*gina hunahuna gud nako og una oi… ang

akong sarili para sa safety nga pag ayo.
.(IT3RQ2A9)
*huna-huna ang safety. .(IT3RQ2A17)

*tan aw pag libro. .(IT3RQ2A10)

31
*naka suot og sapatos. .(IT3RQ2A12)
*magsapatos daan bago mag start iwas
kuryente bah. .(IT3RQ2A18)

*hinay hinay sa pag ayo. .(IT3RQ2A13)

*naga pangutana sa maestro. .(IT3RQ2A14)

32