Philippine Seven Corporation

FO-ITS-002
IT FIELD SERVICE REPORT 2019

RT No

BASIC INFORMATION
Service Provider: Apollo Global Corp. - Manila Store No. : 1378 Service Date: 02/23/20

Technician: Daryl Angelo C. Evangelista Store Name : Royal Plaza Dispatch RT No.:

SE Contact no: Store Contact No:

JOB ORDER DESCRIPTION

Date/Time Reported: Date / Time Arrived :

Reported by: From another

Direct to store
In Tracking: store
From PSC
From SE Office
office

Software Hardware Problem Reported:

SBS UPS Network Isolation
iConnect POS
POS App POS Printer
Email Desktop Printer
HT/Jarvis App Scanner
Lessor Report Cashdrawer
Cliqq Update Cliqq Machine
Audit App HT / Jarvis Unit
Cliqq Update CPU

Others Please specify:

Type of Service:
Preventive Maintenance Store Conversion / POS Zero out On Call Service
Installation /
Routine Maintenance Back Job
Replacement

Finding

cable unplug

Service Rendered

replug cable

ATTENTION:
1. Service Provider should copy the service rendered (resolution) & other imporatant details at the comment section of the ticket. Attach the scanned copy of the ITFS
2. Service Provider should submit the ITFSR form to the Field Support Specialists after completion while store copy should be left at the store.
3. Service Provider shall be penalized if above statements are not met as per contract.

Store Copy
 Philippine Seven Corporation
FO-ITS-002
IT FIELD SERVICE REPORT 2019

Type of Problem: Dispatch Item (Please include serial number / Service tag and Asset tag) :
Hardware
Software dispatch and pullout
Network

Things to Check: Network Connection:

Cliqq Machine Cliqq Wif Working Disconnected
Working Working Single Dual
Defective Not working Wired Wireless
Others; Please specify: Others; Please specify: IP Address :
Recommendation (if any) :

ADDITIONAL CONCERN

Problem:

pldt down

Support: Ticket No: Remarks:

Call Center
Helpdesk Assisted by :
PSC - ITD
Others:

Approval

Job Status: Time Record: Remarks:

Completed Time End:
Waiting for Spare parts Time Spend:
Irreparable /For Travel Time:
Replacement
For Return
Cancelled

Done by: Store Representative PSC- ITD

Daryl Angelo C. Evangelista

Service Engineer / Date Store Manager / Date PSC - ITD Representative / Date

ATTENTION:
1. Service Provider should copy the service rendered (resolution) & other imporatant details at the comment section of the ticket. Attach the scanned copy of the ITFS
2. Service Provider should submit the ITFSR form to the Field Support Specialists after completion while store copy should be left at the store.
3. Service Provider shall be penalized if above statements are not met as per contract.

Store Copy
 Philippine Seven Corporation
FO-ITS-002
IT FIELD SERVICE REPORT 2019

RT No

BASIC INFORMATION
Service Provider: Apollo Global Corp. - Manila Store No. : 1378 Service Date: 02/23/20

Technician: Daryl Angelo C. Evangelista Store Name : Royal Plaza Dispatch RT No.:

SE Contact no: Store Contact No:

JOB ORDER DESCRIPTION

Date/Time Reported: Date / Time Arrived :

Reported by: From another

Direct to store
In Tracking: store
From PSC
From SE Office
office

Software Hardware Problem Reported:

SBS UPS Network Isolation
iConnect POS
POS App POS Printer
Email Desktop Printer
HT/Jarvis App Scanner
Lessor Report Cashdrawer
Cliqq Update Cliqq Machine
Audit App HT / Jarvis Unit
Cliqq Update CPU

Others Please specify:

Type of Service:
Preventive Maintenance Store Conversion / POS Zero out On Call Service
Installation /
Routine Maintenance Back Job
Replacement

Finding

cable unplug

Service Rendered

replug cable

ATTENTION:
of the ITFSR. 1. Service Provider should copy the service rendered (resolution) & other imporatant details at the comment section of the ticket. Attach the scanned copy of the ITFS
2. Service Provider should submit the ITFSR form to the Field Support Specialists after completion while store copy should be left at the store.
3. Service Provider shall be penalized if above statements are not met as per contract.

Field Engineer
 Philippine Seven Corporation
FO-ITS-002
IT FIELD SERVICE REPORT 2019

Type of Problem: Dispatch Item (Please include serial number / Service tag and Asset tag) :
Hardware
Software dispatch and pullout
Network

Things to Check: Network Connection:

Cliqq Machine Cliqq Wif Working Disconnected
Working Working Single Dual
Defective Not working Wired Wireless
Others; Please specify: Others; Please specify: IP Address :
Recommendation (if any) :

ADDITIONAL CONCERN

Problem:

pldt down

Support: Ticket No: Remarks:

Call Center
Helpdesk Assisted by :
PSC - ITD
Others:

Approval

Job Status: Time Record: Remarks:

Completed Time End:
Waiting for Spare parts Time Spend:
Irreparable /For Travel Time:
Replacement
For Return
Cancelled

Done by: Store Representative PSC- ITD

Daryl Angelo C. Evangelista

Service Engineer / Date Store Manager / Date PSC - ITD Representative / Date

ATTENTION:
of the ITFSR. 1. Service Provider should copy the service rendered (resolution) & other imporatant details at the comment section of the ticket. Attach the scanned copy of the ITFS
2. Service Provider should submit the ITFSR form to the Field Support Specialists after completion while store copy should be left at the store.
3. Service Provider shall be penalized if above statements are not met as per contract.

Field Engineer