WINGS INTERNATIONAL

Costumer Relations
156 Parr Lane
London W5 3SW

24 June 19XX

Ms K Vandewalle
Violetstraat 124
B-12987 Nivelles
Belgium

Dear Ms Vadewalle

Flight AA678, 14 June

Thank you for your letter last 19th of June which has been passed to me. I am sorry to about
your experiences with AngoloAir. Unfortunately, AngoloAir is no longer operating since
18th of January. In connection with that, all AngoloAir businesses were already passed to us.

I am glad to inform you that our company, Wings International, will happily shoulder the
damages and inconvenience made by AngoloAir to you. We will send you another letter
that will give you information about what compensation/s we can give you to compensate
the problems you had experienced with AngoloAir.

I am sure that you will find Wings International’s service much better and hope that you wil
travel with us soon.

Yours sincerely

Mr G H Wilson
Customer Relations, Wings International
 New Grand Hotel
Oxford Crescent Bath BA3 4TW

30 March 19XX

Ms I Serrano
Parq. de Paris E-2 6⁰B
50050 ZARAGOZA
Spain

Dear Ms Serrano,

Revised reservation 11-18th June

Thank you for your letter. I am glad to inform you that I successfully changed your
reservation as for your request:
1 twin room from 11th-14th of June
2 twin room from 18th-22nd of June

I also want to inform you that I already received your cheque for £100 and we are thank
you for that. However, I am delighted to inform you that you are our 100, 000th costumer
and to celebrate we would like to happily offer you a seven nights free accommodation
here in our hotel. I am therefore returning back to you your cheque as soon as possible.

Lastly, you can see the brochure that is with this letter for you to be able to see the
complete details regarding our winter holiday package.

With beat wishes,

S J Dickens
Reception Manageress
 InterTans
PO Box 00454, Jakarta ` Tel. 021 530 5667

28 June 19XX

Mr H Basuki
Ssma Budi, 5/6
Jalan H.R. Rasuna Said Kav. C-6
Jakarta

Dear Mr Basuki,

Re: Proof-reader

Thank you for your letter regarding our recent advertisement.

I am glad to know that you are interested to the advertisement that we recently
have. I would be very pleased to meet you personally for us t discuss how you can
possibly help us. If it is convenient, I would be very grateful if you will be able to
come to our offices on Monday 4 July at 10:30 am. after returning from your holiday
trip.

I look forward meeting you.

Yours truly,

Ms S Huttenen
Executive Director