At the Blue Sky Travel Agency. Julia: Now I would like to ask you some personal data.

Julia: Now I would like to ask you some personal data. What is your full name?
Julia: Good afternoon. I'm Julia Smith. What can I do for you? Mrs Hill: Mrs Eva Hill.
Mrs Hill: Good afternoon, Julia. I would like to book a direct flight to London. Julia: When were you born?
Julia: When do you plan to travel? Mrs Hill: On 23rd September 1975.
Mrs Hill: 10th August. Julia: Could I have your nationality and passport number or ID number?
Julia: Would you like a one way or a round trip ticket? Mrs Hill: I'm Hungarian. My passport number is LF 725159.
Mrs Hill: Round trip. Julia: What's your address?
Julia: When do you want to come back? Mrs Hill: My address is 134 Bartók Street, Budapest, 11 th district.
Mrs Hill: 25th August. Julia: What's your telephone number?
Julia: Do you plan to departure from Budapest, Ferenc Liszt Airport? Mrs Hill: 1-204-5634
Mrs Hill: Yes, of course. Julia: What's your e-mail address?
Julia: Let me check what flight are available in this period. Would you like a morning, Mrs Hill: evahill@freemail.hu
an afternoon or an evening flight? Julia: Would you like to give us another e-mail address?
Mrs Hill: We'd like a morning flight if it's possible. Mrs Hill: No, I wouldn't.
Julia: Which class do you prefer? Economy, business or first class? Julia: Could you please give me your credit card number, its type and its expiration
Mrs Hill: Economy. date?
Julia: Is is just for you? Mrs Hill: Yes. It's a master card. Its number is 2324 3562 0123, and it expires in
Mrs Hill: No, it isn't. I'll travel with my family. November 2012.

Julia: How many people do you want to book a flight for? Julia: Thank you so much. What's your husband's name?

Mrs Hill: For four. For my husband, my son, my daughter and I. Mrs Hill: Peter Hill.

Julia: There is a direct flight to London with British Airways or with Malev in that Julia: Can I have his nationality and his passport number or ID number?
period. Which airline do you prefer? Mrs Hill: He's English. His passport number is PM 289104.
Mrs Hill: How much do these flights cost? Julia: What's your son's name?
Julia: How old are your children? Mrs Hill: Mark Hill.
Mrs Hill: My son is twelve, my daughter's nine. Julia: Can I have his nationality and his passport number?
Julia: Then the flight with British Airways costs 1565 Euro, the one with Malev costs Mrs Hill: He is Hungarian. His passport number is LF 725160.
1153 Euro for four person. This price includes all the costs (tickets, taxes, insurance, Julia: What's your daughter's name?
exhibition fee).
Mrs Hill: Lily Hill.
Mrs Hill: Then I would choose Malev.
Julia: Could I have her nationality and her passport number?
Julia: Okay. Then your flight number will be MA612 to London and MA613 back to
Mrs Hill: She is Hungarian ,too. Her her passport number is LT 335012.
Hungary. Do you have a seat preference?
Julia: We are ready now. You can receive your flight tickets here next week.
Mrs Hill: We'd like to have window seats for the two children, and seats next to them
for my husband and I. Mrs Hill: Thank you so much.

Julia: Do you have any special meal requirements? Julia: Can I recommend you a good hotel, please?

Mrs Hill: Oh, yes. My son has coeliac disease. He has a special diet. Mrs Hill: No thank you, we'll stay with our relatives. Good bye.

Julia: Then I'll write this on. Has anyone of you have any disabilities? Julia: Good bye.

Mrs Hill: Luckily there isn't any.

 Direct flight: Yes No

Please use block letters. Stopover(s): Yes No

Reservation details - Contact person

Title (please underline): Dr / Prof / Mr / Mrs / Miss Details of passenger

Family name: ___________________ First name: _____________________ 1st passenger

(please underline) adult (ages 12 and above) / child (from 2 to 11 years old) / infant
Date of birth: _________________ Nationality: _____________________
(ages below 2 years old)
Address: ___________________________________________________
Family name: _________________ First name: _______________________
E-mail address: ______________________________________________
Nationality: __________________ Passport or ID: ___________________
Alternative e-mail address (if any): _______________________________

Phone number: ______________________________________________

2nd passenger

(please underline) adult / child / infant

Departing from: city: ________________________;
Family name: _________________ First name: _______________________
airport name and code: ______________________________
Nationality: __________________ Passport or ID: ___________________
Arriving at: city: ________________________;

airport name and code: _________________________________

3rd passenger
One way trip / Round trip (please underline)
(please underline) adult / child / infant
Departure date (dd/mm/yy): _________________________________
Family name: _________________ First name: _______________________
Schedule (please underline): between 7 am to 12 / between 12 to 6 pm / between 6 pm to 11
pm
Nationality: __________________ Passport or ID: ___________________

Return date (dd/mm/yy): ____________________________________

Schedule (please underline): between 7 am to 12 / between 12 to 6 pm / between 6 pm to 11
pm
Airline: ______________________________________
Flight No.: ____________________
Class: first class / business class / economy class (please underline)
4th passenger
(please underline) adult / child / infant
Family name: _________________ First name: _______________________
Nationality: __________________ Passport or ID: ___________________

Seat preference: aisle seat / window seat (if needed) Price: _______________ Euro
Special meal requirements? If yes, specify: __________________________ It includes (please underline): ticket / taxes / travel insurance / exhibition fee
Disabilities? If yes, specify: ___________________________

Payment (please underline): cash (in person) / credit card (type of credit card:
__________________;credit card number: ___________________________;
expiration date (mm/yy): _____________)
Task:
Read the dialogue. Then complete the flight
reservation form.
You can play similar situations using my activity
cards.