CMHK 24-hour Customer Care Hotline Operation Guide

CMHK Customer Care Hotline (Service Plan Subscriber )

= (Call 29458888 / & Use Handset to dial 888

= Select Language (Cantonese À / English Á / Mandarin Â)
= Enter CMHK mobile phone number
= Press the required number to select menu
(Through out the service introduction, you may press "0" to return to the main menu or press "9" to return to the previous menu at any time. )

Main Menu Sub-Menu

À Monthly Invoice Copy, Account À Monthly Invoice Copy, Airtime Usage & Account Information
Information & Payment Method
Á Payment Methods & Check Address Proof Submission Date

 Change service plan

à Change customer password
Ä Contract Period
Å Remaining Handset Rebate Amount

Á Operation of Remote Call Forwarding À Set Remote Call Forwarding

& Activation of Value-added Service
Á Cancel Remote Call Forwarding
 Activate voice mail
à Activate Mobile Data & MMS Service
Ä Activate Conference Call

2G customers
 Info on latest Handset offer & Mobile À 4G/3G service plan
Data Service Plan
Á 3G Lite service plan

 iPhone handset offer

à Other Latest handset offer

3G customers
À 4G/3G service plan
Á iPhone handset offer
 Other Latest handset offer
4G customers
À iPhone handset offer
Á Other Latest handset offer

 Extra data package

à 1-Card-Multi-Number service, À 1-Card-Multi-Number service

Roaming, IDD, Entertainment,
BlackBerry & other Value-added
Á Roaming Service

Services  IDD Service

à Entertainment service
Ä BlackBerry service
Å Other Value Added Services

Ä Address of shops & Customer Centre, À Shops & Customer Center Address
Network Service Opinion Zone &
Á Repair Service
Other Enquiries
 Network Service Opinion Zone

Å Report Loss

³ iPhone handset details À Enquiry for the purchase of iPhone handset

Á iPhone handset usage enquriy
 CMHK 24-hour Customer Care Hotline Operation Guide

CMHK Customer Care Hotline (Prepaid SIM Subscriber )

= (Call 29458888 / & Use Handset to dial 888

= Select Language (Cantonese À / English Á / Mandarin Â)
= Enter CMHK Prepaid SIM mobile phone number
= Press the required number to select menu
(Through out the service introduction, you may press "0" to return to the main menu or press "9" to return to the previous menu at any time. )

Main Menu Sub-Menu

À Prepaid SIM Card Using Methods À Activation Methods
Á IDD Using Methods

 Roaming Using Methods

Á Mobile Data Service À Mobile Data Service and Package

Á MMS

 Color Mobile Portal

 Refill Methods À Refill Voucher

Á Flexi Fill

 Refill by PPS

à Auto fill with Credit Card

Ä CMHK Supplementary Stored Value SIM Card

à Value-added Service À Call Forward & International Call Forward Service

Á Voice & Fax Mailbox

 #333 Connecting Tone Service

à Mono Ringtone, Logo & Picture Download

Ä Intra SMS Package

Å SMS

Å Report Loss
 CMHK 24-hour Customer Care Hotline Operation Guide

CMHK Customer Care Hotline (Non-Subscriber)

= (Call 29458888 / & Use Handset to dial 888

= Select Language (Cantonese À / English Á / Mandarin Â)
= Enter #
= Press the required number to select menu
(Through out the service introduction, you may press "0" to return to the main menu or press "9" to return to the previous menu at any time. )

Main Menu Sub-Menu

À Service Plan & Shop Address À Service Plan
Á Shops & Customer Centre Address

Á Prepaid SIM Card À Product information of CMHK Prepaid SIM Cards

Á Sales outlets Locations

 Value Added Services for Prepaid SIM Cards

 1-Card-Multi-Number service, À 1-Card-Multi-Number service

Roaming, IDD, Entertainment,
BlackBerry & other Value-added
Á Roaming Service

Services
 IDD Service

à Entertainment service

Ä BlackBerry service

Å Other Value Added Services

(8) iPhone handset details À Enquiry for the purchase of iPhone handset
Á iPhone handset usage enquriy