Refreshing Royal Orchid Plus in 2011

2011 is the year of the Rabbit, a sign in the Chinese zodiac associated with freshness, serenity, peace,
and if you were born in the year of the Rabbit, good luck and personal fulfillment.

2011 is also a year in which Royal Orchid Plus will be refreshed in many ways, beginning with a new logo that
is crisp, clean and identifies the strong link between THAI and your frequent flyer program Royal Orchid Plus.

Communications, in the form of newsletters and other membership related materials, will also move to a
digital platform for more convenient delivery and faster information access. Be sure to read the overview of
online services in this issue of your newsletter or eNews.

May this year of the Rabbit bring you personal fulfillment, at work and at play, and your travels with THAI
and Royal Orchid Plus continue to be smooth as silk and rewarding in every way.

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Convenient Online Services
At www.thaiairways.com/rop there is an array of instant online services available when logging in using your
membership number and PIN code.

Mileage Statements
View your account balance, qualifying miles towards tier status, expiring miles and activities up to the past
6 months for a convenient way to monitor your account.

Profile Updates
Moving, changing contact information, tell us more about yourself. Update your profile instantly and in real time
to keep in contact.

Redeeming Miles
Redeem for yourself or an Award Nominee when you include their information in your nominee list.
• Air Awards on THAI departing from Bangkok and 7 European destinations.
• Mileage Upgrade Awards on THAI, with a paid ticket to the next higher class of service.
• Hotel Awards, request your Award Certificate for a 1, 2 or 3 night stay and receive your certificate by post.
• Magazine Awards, a selection to suit every lifestyle with a year subscription delivered to your home.

Claim Missing Miles

For THAI flights not automatically credited to your account, key in your flight details within 6 months after
the flight date for instant credit.

Purchase Miles
If you don’t have enough miles for your preferred Award for yourself or an Award Nominee, purchase up to
30,000 miles instantly.

Donating Miles
Mileage donations to worthy causes are available almost all year round.

Mobile Registration
For members residing in Thailand, register and request your account balance and last 5 activities by mobile phone.
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Tell Us About Yourself
Earning more miles, special offers and discounts from THAI and Travel Partners, and products or services
that match with your lifestyle can add value to your membership with Royal Orchid Plus.

Membership profiles have now been expanded to include your preferences during your travels, wellness
and spas, adventure, culture and cuisine, to mention a few, as well as your preferred hobbies, sports,
reading materials and more.

Login and update your profile today at www.thaiairways.com/rop and click on Update Your Lifestyle.

Knowing you better enables us to better match promotional offers, fares and services to your lifestyle for
a more rewarding experience with Royal Orchid Plus.

Cast Your Vote

The Frequent Traveler Awards represent excellence in frequent travel programs worldwide, rating the best
frequent flyer and frequent guest programs.

Programs from around the world, including Royal Orchid Plus, will compete in seven categories for 2011
Awards.

Voters will select programs based on three global regions: Americas, Europe/Africa, and the Middle East/Asia
and Oceania.

Voting is from March 1 - 31, 2011 and if you think Royal Orchid Plus is among the best in region 3, cast your
vote at www.vote.ftawards.com

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Expansion of Online Air Awards
Air Awards on THAI can now be redeemed instantly online at www.thaiairways.com/rop departing from
Euro zone destinations.

Athens, Frankfurt, Munich, Madrid, Milan, Rome, Paris.

As with departures from Bangkok, both roundtrip and one-way Awards on THAI can be redeemed
for member themselves, or for an Award Nominee.

Taxes and surcharges can be paid with an accepted credit card and the Award itinerary is then issued
by return email.

For those residing outside the Euro zone, Award tickets can be redeemed provided departure is from one
of the stated Euro zone airports. Taxes and surcharges paid will be converted from Euros to local currency
at the time of transaction, and will appear on your statement of the credit card used.

Simply login using your membership number and PIN code and redeem a THAI Air Award instantly today,
departing from Bangkok or 7 destinations in Europe.

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More Miles with Your Everyday Spending
Royal Orchid Plus has an outstanding portfolio of credit card and financial partners with whom
you can earn substantial mileage with your everyday spending.

In Thailand, there is a wide range of card products to choose from, and partner cards enable you to transfer
points to miles.

In a number of countries outside of Thailand you can also enjoy point to mile conversions with your spending
on selected credit cards partnered with Royal Orchid Plus.

Co-branded cards bear the logos of the card issuer and THAI or Royal Orchid Plus and are designed
specifically for the frequent traveler. Each offers additional benefits to enhance your travel experience,
or can earn additional Royal Orchid Plus miles.

As Royal Orchid Plus is partnered with many banks and card issuers in Thailand, very often the credit cards
you already have in your wallet enable you to convert points to miles.

The accompanying chart provides an overview of card partners, both in Thailand and abroad, as a reference
for what your current cards can earn in miles, and other card options to consider and earn more miles with
your spending.

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Co-Brand Cards in Thailand and Japan
Card Amount Spent Points Earned Conversion Ratio

THAI American Express Platinum Credit Card

* with spending of less than THB 100,000 per year THB 25*
1.5 1.5 points = 1 mile
** with spending of THB 100,000 and more per year, 25% more bonus miles. THB 20**
Terms and conditions apply.

Citibank Royal Orchid Plus Platinum Select THB 20 1 1 point = 1 mile

KTC - Royal Orchid Plus World MasterCard

KTC - Royal Orchid Plus Visa Infinite
KTC - Royal Orchid Plus Visa Platinum THB 20 1 1 point = 1 mile
KTC - Royal Orchid Plus Titanium MasterCard
KTC - Royal Orchid Plus JCB

JCB Affinity Card Yen 100 1 1 point = 1 mile

Card Issuers in Thailand

Card Amount Spent Points Earned Conversion Ratio

American Express Platinum THB 25 1 1.5 points = 1 mile

Other American Express Cards THB 25 1 1.7 points = 1 mile
Bangkok Bank Platinum Leader THB 25 2 2 points = 1 mile
Bangkok Bank Platinum THB 25 1 2 points = 1 mile
Citibank Select
THB 25 1 2 points = 1 mile
Citibank Rewards (Visa, MasterCard)
THB 25 3 3 points = 1 mile
Terms and conditions apply.

Diners Club THB 25 1 2 points = 1 mile

KBank THE WISDOM
THB 25 1 1 point = 1 mile
KBank THE PREMIER
THB 25 1 1 point = 1 mile
KBank (Visa, MasterCard)
THB 25 1 2 points = 1 mile
Terms and conditions apply.

KRUNGSRI Credit Card THB 20

HomePro Visa Credit Card THB 20
1 2 points = 1 mile
Central Credit Card Platinum THB 25
Central Credit Card White Gold THB 25
TMB Visa
THB 25 1 2 points = 1 mile
TMB MasterCard
UOB Credit and Debit Cards THB 20 1 2.5 points = 1 mile

Card Issuers in Other Countries (Contact the card issuer for points earning and conversion ratios)
Card Issuer Countries Available

American Express Membership Rewards Australia, Germany, Hong Kong, India, Indonesia, Japan, New Zealand, Singapore, Sweden, Taiwan
Citibank Rewards Hong Kong, India, Indonesia, Korea, Malaysia, Philippines, Singapore, Taiwan, Vietnam
Diners Club Rewards Points Finland, Hong Kong, Japan, Malaysia, New Zealand, Philippines, Singapore, Taiwan, UAE, USA

Note: Earning and conversion ratios are determined by financial partners and are subject to change at the discretion of each partner.

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Updates and Reminders
Expiring Miles 2010
If you have 2010 expiring miles these must be redeemed by June 30, 2011. Until then keep earning miles
with THAI, Star Alliance airlines and Travel Partners for your preferred Award.

One way to boost your account balance is to transfer points earned with credit card partners to Royal Orchid
Plus miles. You will need to contact your credit card issuer or bank to make the transfer, so plan ahead if you
need to combine these miles and any expiring miles for your Award redemption by the end of June 2011.

Star Alliance Upgrade Awards

Air Canada, US Airways and TAM are now participating in the unique Star Alliance Upgrade Awards
programme, the redemption option enabling frequent flyer program members to use miles or points
for one-class upgrades on scheduled flights operated by the participating Star Alliance member carriers.

As a Royal Orchid Plus member you can now redeem your miles for upgrading on all flights in the Americas.
One-way upgrades begin at just 25,000 miles, and to redeem simply contact THAI reservations world-wide.

Mileage Accrual with Star Alliance Airlines

When purchasing a ticket for a flight that is codeshared between Star Alliance airlines, please note the
following on booking classes and mileage accrual.

An eligible booking class for mileage accrual on a ticket issued by the selling airline may not be eligible for
accrual by Royal Orchid Plus members if the flight is operated by another Star Alliance carrier, particularly
on discounted Economy Class fares.

If miles are important to you, in this case it is advisable to purchase the ticket from the operating airline
when possible, or purchase a fare that is not discounted. For booking classes on flights operated by each
Star Alliance airline that are not eligible for miles or earn partial miles please visit www.thaiairways.com/rop
at Earning Miles.

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 Exploring Asia with THAI
Royal Orchid Holiday offers packages to suit a range of lifestyles, interests and travel schedules, be it a weekend
break on the beach or an in-depth cultural tour to one of Asia’s hidden gems. Here are just 3 of many options.

Krabi, Southern Thailand

You’ll find plenty to do on your Krabi stay, from just an overnight stay, to 3 days and more. Canoe through canyons,
explore hidden caves or mangrove mazes, or simply relax on the beach. Packages include airport-hotel transfers,
daily breakfast and excursions.

Halong Bay, Vietnam

This unusual extension tour includes the old city of Hanoi, a mixture of Chinese and French colonial influences,
and the incredible scenic wonders of Halong Bay, with its unique limestone pillars soaring high out of the water.
The 4 day 3 night tour includes accommodation, boat and bus transportation, guided tours and more.

Lijiang and Zhongdian, China

Halong Bay, Vietnam
This 5 day 4 night Great Escape takes you to Kunming by air and on to Lijiang, a World Cultural Heritage City that
is beautifully preserved and home to ethnic minorities with a vibrant culture. Guided tours throughout the Zhongdian
area will take you through some of China’s most breathtaking scenery, from snow swept towering mountains to
sub-tropical river valleys, a cultural and scenic journey not to be missed.

For more information and to book your Royal Orchid Holiday package in conjunction with travel on THAI,
please visit www.thaiairways.com

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Celebrate His Majesty King Bhumibol
Adulyadej’s 84th birthday, December 2011
From now until December 4, 2011 miles can be donated to support the building fund of Sayamindradhiraj
Medical Institute at Siriraj Hospital in Bangkok.

Donations, beginning at 100 miles can be made instantly at www.thaiairways.com/rop by logging in to your
account with your PIN code.

During the same period, THAI will donate 20 Baht for each international or domestic ticket purchased
in Thailand to support the building fund.

In addition, donations can be made directly to the Sayamindradhiraj Medical Institute fund through
two bank accounts;
Krung Thai Bank 079-0-05422-1
Kasikorn Bank 612-2-02967-9

All funds will be dedicated to the King under the name “Ruam Jai Thai for His Majesty the King”.
Your donation is a simple way to participate in paying respect to the kingdom’s beloved monarch.

The heart of the Kingdom

celebrate together with THAI

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 Earn up to Choose Double Miles
1,000 Miles with or 500 Miles with
The Leading Hotels Dusit International
of the World Earn DOUBLE MILES when staying
at Dusit Best Rates or earn 500 miles
The Leading Hotels of the World when staying at Family Escapade
presents Royal Orchid Plus members Package Rates at participating
with more than 430 of the world’s Dusit International Hotels & Resorts
finest hotels, resorts and spas. from March 1 - May 31, 2011.
From now till May 31, 2011, earn 500 Royal Orchid Plus Miles
with each qualifying stay at www.lhw.com/royalorchidplus Participating Dusit International Hotels & Resorts include:
Thailand
Book selected participating Leading Hotels of the World and Dusit Thani Bangkok Dusit Princess Srinakarin, Bangkok
Dusit Thani Hua Hin Dusit Princess Koh Chang
earn an additional 500 Miles, or a total of 1,000 Miles per Dusit Thani Pattaya Dusit Princess Korat
qualifying stay. Members are required to present a valid Royal Dusit Thani Laguna Phuket Royal Princess Chiang Mai
Orchid Plus membership card during check-in to the Front Desk Dusit Island Resort Chiang Rai Pathumwan Princess, MBK Centre, Bangkok
dusitD2 chiang mai Bel-Aire Princess, Sukhumvit, Bangkok
staff in order to confirm receipt of your additional 500 Miles. dusitD2 baraquda pattaya Grand China Princess, Chinatown, Bangkok
United Arab Emirates Philippines
Dusit Thani Dubai Dusit Thani Manila
Dusit Princess City Centre, Dubai
Pearl Coast Premier Hotel Apartments, Dubai
Egypt
Dusit Thani LakeView Cairo
For reservations, visit www.dusit.com or
E-mail: booking@dusit.com
Tel: 66 (0) 2636 3333
Conditions: To receive up to 1,000 Royal Orchid Plus Miles, members must make a reservation
on www.lhw.com/royalorchidplus, provide a valid Royal Orchid Plus number during the booking,
and stay at a participating Leading Hotel. Reservations made through any other website or channels
do not qualify. Miles will be awarded upon check-out at the hotel. Please allow 6-8 weeks after
check-out for bonus miles to appear in your account. No mileage credit will be awarded for Conditions: Terms and conditions of the Dusit Best Rates or Family Escapade Package apply. Offer cannot
cancelled reservations. Cannot be combined with other offers unless expressly stated. All ROP be used in conjunction with other promotions. Advance reservation is required and subject to availability.
programme rules apply. Additional restrictions may apply. Offers void where prohibited by law. Royal Orchid Plus membership card must be presented at the time of check-in.
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 Double Miles with Introducing the All
Mandarin Oriental New Regency Club
Bed and Breakfast in Hong Kong, Hyatt Regency Hua Hin
Sanya, London and Miami can earn
DOUBLE MILES and Delight Rates Hyatt Regency Hua Hin recently unveiled
in Hong Kong, Kuala Lumpur, Sanya, the newly refurbished Regency Club
Barcelona, and London can earn facilities, which include 72 Club rooms
DOUBLE MILES from March 1 - and suites. Regency Club guests enjoy
May 31, 2011.
the enhanced experience of a “resort
Mandarin Oriental, Barcelona “Restaurant Blance”
within a resort” with exclusive Club
Bed and Breakfast with Double Miles at: Lounge check-in, spacious and inviting accommodation and ground floor
The Excelsior, Hong Kong* rooms that feature their own outdoor patio offering direct access to the
Mandarin Oriental, Sanya
Mandarin Oriental Hyde Park, London garden and the pool area.
Mandarin Oriental, Miami
Experience the all new Regency Club with a special offer for Royal Orchid Plus
Delight Rates with Double Miles at: members, from March 1 - May 31, 2011, that includes:
Mandarin Oriental, Hong Kong**
Mandarin Oriental, Kuala Lumpur*** • 25% discount on Hyatt Daily Rate (or starting from THB 8,592 net per night).
Mandarin Oriental, Sanya Maximum occupancy is up to two adults and one child under 12 years old.
Mandarin Oriental, Barcelona A complimentary sofa bed and continental breakfast is included for a child.
Mandarin Oriental Hyde Park, London
• Access to Club Lounge for continental breakfast, evening cocktails, all day
* Black out period from March 24 - 27, 2011. coffee/tea service.
**Based on a minimum of two nights stay. Blackout period from March 22 - 28, 2011. • Complimentary in-room WiFi.
*** Applicable for booking on Club & Suites rooms only. Blackout period from • One time 60 minute spa treatment for 2 persons at The Barai. A choice of Thai
April 8 -11, 2011.
Traditional Massage, Swedish Massage or Thai Foot Reflexology and light-meal
Book online at www.mandarinoriental.com or call the following reservations hotline: at McFarland House after the treatment.
The Excelsior, Hong Kong +852 2837 6840
Mandarin Oriental, Hong Kong +852 2820 4202 For reservations please contact Hyatt Regency Hua Hin and quote the offer code
Mandarin Oriental, Kuala Lumpur +603 2179 8818 HUA050.
Mandarin Oriental, Sanya +86 898 8820 9999 ext 6831
Mandarin Oriental, Barcelona +34 93 151 88 88 Tel: ++66 (0) 3252 1234
Mandarin Oriental Hyde Park, London +44 20 7201 3773 Email: huahin.regency@hyatt.com
Mandarin Oriental, Miami +1 305 913 8338
Conditions: Certain dates may be restricted and special offer is subject to availability at time of Terms and Conditions: Reservations must be made in advance and are subject to availability. Cancellation less
reservations. Offer valid from March 1 - May 31, 2011. This offer cannot be used in conjunction than 72 hours prior to arrival or no show results in 100% rate charge. This promotion cannot be combined
with any other promotion. with other promotional offers
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 Save and Earn 999 Introducing
Miles with Hertz in The St. Regis Bangkok
Thailand Be among one of the first to
discover and celebrate the debut of
Exclusively for Royal Orchid Plus the first St. Regis in Thailand.
members, when renting with Hertz Experience timeless elegance and
in Thailand from March 1 - May 31, refined living with our exclusive
2011 from only THB 999 per day offer featuring:
for Economy car rentals and earn
999 Miles when renting for 2 days The St. Regis Bangkok
or more. • Complimentary room upgrade to the next category
• Choice of daily breakfast or 2-course dinner at Viu for two persons
To take advantage of this special offer simply: • Baht 1,000 voucher at Elemis Spa
• Make reservation at least 48 hours prior to departure, • Complimentary high speed internet access
prepaid only. • 24 hours St. Regis Signature Butler Service
• Quote your Royal Orchid Plus membership card number or • DOUBLE MILES for Royal Orchid Plus members
PCTL #M1101 during reservation. Hertz reserves the right to
For reservations, call directly to the hotel on +66 2 207 7777
make pre-reservation only. or call toll-free to Starwood Customer Contact Centers and quote “RR1” when calling from:
• Present your Royal Orchid Plus membership card at the rental Thailand +800-325-55555
counter. Singapore 1800-325-5555
India 000-800-650-1205
Australia 1-800-450-010
For reservations, please call China 4008-688-688
Hertz Reservation Center on 66 (0) 2266 4666
Or email reserve@hertzthailand.com
Conditions: Offer valid for stays booked and completed between April 1 - June 30, 2011. Quote promo code
“RR1” when making a booking. To receive bonus miles, guest must be a member of Starwood Preferred
Guest®, have selected Royal Orchid Plus miles as currency of choice at time of stay and present the Starwood
Preferred Guest card at check-in.  Advance reservations required. Credit card will be charged at time of
booking. Any unused portions/of the offer inclusion is not transferable to other dates or refundable as
Conditions: Offer is valid for self-drive rental at participating locations in Hertz Thailand for vehicle cash/credit. Cannot be used in conjunction with any other offer or promotion including Starwood Privilege
pickup till May 31, 2011. Offer is subject to a minimum rental of 2 days or more and subject to A limited number of rooms may be available at these rates and additional restriction and blackout dates
car availability during booking and travel period. Offer is not valid on Tour, Travel Industry or any may apply. Not valid for group bookings. Void where prohibited by law. Not responsible for omissions or
other rates. Blackout period is April 9 - 19, 2011 and standard Hertz terms and conditions apply. typographical errors .

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 Double Miles 50% Discount and
at Meritus Double Miles
Hotels & Resorts with Avis Thailand
Earn DOUBLE MILES at Meritus Enjoy renting a car in Thailand with
Hotels & Resorts when you book Avis, and get a discount of 50% on
Best Available Rate in a Meritus local rates and customer also receive
Club room or Suite room. 1,000 Miles.

Enjoy Complimentary access to the Meritus Club Lounge As a leading car rental in Thailand, Avis offers business and leisure
which includes: customer wide range of vehicles and location more than 20 locations
• Breakfast for 2, afternoon tea with selection of pastries and in Thailand.
evening full bar service with wide selection of canapés
• Late check-out until 6 pm, subject to availability As a Royal Orchid Plus Member, you can take the advantage of this
• 20% discount on food and beverages at the hotel restaurants, offer by simply quoting the Avis Worldwide Discount (AWD) number:
excluding room service Y795000. DOUBLE MILES is valid for minimum 3 days rental or longer.
• 20% discount on laundry services
• Internet Access in guestroom and Meritus Club Lounge Book online at www.avisthailand.com
Book on-line at www.meritushotels.com or call respective Or call Avis Rent a Car Call Center +662 251 1131
hotels reservation at:
Mandarin Orchard Singapore +65 6737 2200
Marina Mandarin Singapore +65 6845 1188
Meritus Pelangi Beach Resort & Spa, Langkawi +604 952 8888
Meritus Mandarin Haikou +86 898 6854 8888
Meritus Shantou China +86 754 8819 1188 ext 3128
Shanghai JC Mandarin +86 21 6279 1888 ext. 5121/5122
Conditions: Offer is valid from March 1 - May 31, 2011. Offer is subject to availability and Conditions: All rentals must be made and pick up in the period from March 1 - May 31, 2011. Miles are not valid
cannot be used in conjunction with any other promotion. Guests to indicate Royal Orchid Plus on Avis contracted rates, airline employee, tour operator or other net rates. Discount 50% on Avis Thailand
membership number when making room reservations and to present membership card local rate only and apply with minimum 1 day rental or longer. Quote AWD Y795000 to get Double Miles.
during check-in. Double Miles is only valid for minimum 3 days rentals in Thailand. Standard Avis terms and conditions apply.

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Royal Orchid Plus On-Line Service
On-Line Service Telephone
Bangkok, Thailand 66 (0) 2356 1111
Chiang Mai, Thailand 66 (0) 53 920 952-3
Krabi, Thailand 66 (0) 75 701 591-3
Phuket, Thailand 66 (0) 76 360 444
Hat Yai, Thailand 66 (0) 74 230 445
Australia-Wide 1 300 651960
Beijing, China 86 10 851 50088
Brussels, Belgium 32 2 502 47 44
Copenhagen, Denmark 45 33 750 190
Frankfurt, Germany 49 69 9287 4445
Hong Kong, China 852 2179 7700
Jakarta, Indonesia 62 21 230 2552
Kuala Lumpur, Malaysia 603 2034 6999
London, United Kingdom 44 207 907 9532
Los Angeles, USA 1 800 426 5204
Madrid, Spain 34 91 782 0520-2
Manila, Philippines 63 2 812 4744
New Delhi, India 91 11 5149 6100
Osaka, Japan 81 3 3503 3311
Paris, France 33 1 556 88076
Penang, Malaysia 60 (0) 4 226 6000
Rome, Italy 39 06 4781 3302
Seoul, South Korea 82 2 3707 0199
Shanghai, China 86 21 3366 4000
Singapore 65 6210 5027
Stockholm, Sweden 46 8 5988 3615
Taipei, Taiwan 886 2 8772 5222
Tokyo, Japan 81 3 3503 3311
Zurich, Switzerland 41 44 215 65 06
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