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Cisco Webex Teams
Questions?
Use Cisco Webex Teams (formerly Cisco Spark)
to chat with the speaker after the session
How
1 Open the Cisco Events Mobile App
2 Find your desired session in the “Session Scheduler”
3 Click “Join the Discussion”
4 Install Webex Teams or go directly to the team space
5 Enter messages/questions in the team space
cs.co/ciscolivebot#BRKEWN-2012
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Agenda
• Introduction
• Indoor Positioning
• What is required for Hyperlocation
• Use Cases
• Digitising People
• Digitising Things
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12 years of Wi-Fi Location Based Services
MSE 3300 Operational Cisco
CMX 10.1
MSE 7.0 Insights DNA Spaces
New system
New more architecture re- Asset Management Digitising People
powerful hardware build from scratch and Things
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 5
Cisco DNA Spaces
Simplifying the way customers consume location
based services
Bringing all location services offerings together onto a single cloud
Unified
CMX platform that is extensible, scalable and reliable.
Engage
Dashboard
CMX On
Prem Compatibility and Interoperability across Cisco hardware
Toolkits Insights
(Aironet and Meraki) and software
CMX Cloud Support across both next gen and previous gen wireless stack.
Connect &
Integration with DNA-C
Presence
APIs
Cisco Operational
DNA Spaces Insights Simplified Offer Structure, with a comprehensive feature
MSE
set
Two subscription SKUs, making it easy to purchase
Hyper Engage
Support
location
Enterprise class reliability
Monitoring
Operational 24 X 7 Deep Monitoring and End-to-End SLA
Insights
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 6
Wi-Fi Location
Introduction to Indoor
Positioning
Location Tracking Approaches
• Real-time location tracking and positioning systems can be classified by the
measurement techniques they employ to determine mobile device location
• Approaches differ in terms of the specific technique used to sense and measure the
position of the mobile device in the target environment
• Real-Time Location Systems (RTLS) can be grouped into four basic categories of
systems that determine position on the basis of the following:
Cell of origin (nearest cell) Distance based (lateration) Angle based (Angulation) Location patterning
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 9
Cell of Origin
• One of the simplest mechanisms of estimating approximate location in any
system based on RF cells is the concept of ‘cell of origin’ (or ‘associated
access point’ in Wi-Fi 802.11 systems)
• When receiving cells, provide received signal strength indication (RSSI) for
mobile devices; the use of the highest signal strength technique can
improve location granularity over the cell of origin.
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 10
Distance-Based (Trilateration) Techniques
• Trilateration can be performed by using received signal strength (RSS)
• Measured by either the mobile device or the receiving sensor
10dB
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Location Patterning (Fingerprinting)
• Location patterning is based on the
sampling and recording of radio signal
behaviour patterns in specific
environments
• Each potential device location ideally
possesses a distinctly unique RF
"signature”
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 13
Where is data for location measured and calculated?
Wi-Fi
Proximity RSSI of Probe Request Infrastructure (AP) Infrastructure (CMX)
Presence
Wi-Fi
Probe RSSI RSSI of Probe Request Infrastructure (AP) Infrastructure (CMX)
RSSI
Wi-Fi RSSI and AoA of Infrastructure
AoA Infrastructure (CMX)
Hyperlocation Data Frames (Hyperlocation AP)
Wi-Fi AP Beacon Mobile Device Mobile Device or
Location Patterning
Location Patterning RSSI and MAC (special chipset / driver) Infrastructure
BLE Mobile Device or
Proximity Beacon ID / RSSI Mobile Device
Beacon Infrastructure
BLE Multiple Mobile Device or
Multiple Proximities Mobile Device
Beacons for Location Beacon IDs / RSSI Infrastructure (Fingerprint)
Infrastructure
BLE Location BLE RSSI RSSI of Tag Infrastructure (CMX)
(AP with BLE RX)
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What is required for
Hyperlocation
What do I need for Hyperlocation with AP4800?
• Cisco CMX appliance (High-End VM or HW 3365/3375) 10.5.1
• Cisco AireOS 8.8 or Cisco Catalyst 9800 IOS-XE 16.10 or later
• Floorplans: Map export from PI 3.5 or DNA-C 1.2.8
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RTLS Basic Rules – often not followed
• Deploy minimum of 4 APs per floor
• One AP around client in each quadrant
• -75 dBm Client RSSI on 3 APs
• Create a convex hull around location area
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 18
Physical placement of APs for Hyperlocation
• AP spacing for Hyperlocation
• 1 AP per 2500 Sq Ft / 230 m2
• AP to AP distance < 50 ft / 15m
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Capture AP details
• Exact Map location of each AP with an accuracy of 1ft
• Capture distance to two walls or three points
• Orientation of the AP (Arrow)
• Azimuth with an accuracy of 5 degrees
• AP name and MAC address
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 20
Prime Infrastructure – Wireless Maps
• Create map hierarchy: Campus – Building - Floor
• Properly size each floor
• Select best matching Floor Type (RF model)
• Add APs to floor and position them
• Use 3 points or 2 walls for exact position
• Orientation / Azimuth must be entered correctly
• AP templates can help entering orientation of a
bulk of APs
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 21
Cisco DNA Center – Wireless Maps
• Create map hierarchy: Campus – Building – Floor
• Nested hierarchy is not yet supported on CMX
• Properly size each floor
• Select best matching Floor Type (RF model)
• Add APs to floor and position them
• Use 3 points or 2 walls for exact position
• Orientation / Azimuth must be entered correctly
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 22
Export Maps from PI or sync from Cisco DNA Center
• Maps -> Site Maps and select Export Map Archive from the drop
down
• Include calibration information
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Cisco CMX Installation
• AP 4800 Hyperlocation is supported from CMX 10.5 onwards and only on High-End
virtual and MSE 3365/ CMX 3375 HW appliance
• After deploying OVA and before turning on increase disk size to 1 TB
• Change hostname / do not use localhost
• Valid NTP
• correct time-zone configuration
• Install as Location
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Configuration on CMX
Add Controller on CMX
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CMX setup
• Add Catalyst 9800
• Select unified WLC for Catalayst
• Enter admin user, password and
enable password
OR
• AireOS WLC
• Enter SNMP RW credentials
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Check NMSP connection on Catalyst 9800
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Enabling Hyperlocation on Cat 9800
• Check Catalalyst 9800 NTP configuration
• show ntp status
• show ntp associations
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Enable Hyperlocation on Cat 9800
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Verify Hyperlocation on Cat 9800
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Enable Hyperlocation on CMX
• Hyperlocation is only supported on high-end VMs and 3365 HW
appliance or newer
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Verify WLC is sending AoA / NMSP to CMX
• Check Hyperlocation via CLI on Cat 9800
• show ap hyperlocation detail
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 33
Understanding Accuracy Tests
• Measurements on Correct Floor in %: In some situation, especially when there are atriums / open
ceilings the client will be detected from APs on other floors as well and the algorithm might
choose the wrong floor.
• 10m Accuracy in %: How many of the calculations are within 10 meters of the real location
during the test.
• Average distance error in meters
• 90% / 75% / 50% error distance in meters: This indicates the radius of 90% / 75% and 50% of
the calculated locations around the real location. Good deployments should be in the range of 1-
3m for the 50% error distance.
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 34
Use Cases
Cisco DNA Spaces
The Blindspot at Physical Spaces
THE
DATA BLINDSPOT
Enterprises are missing out on billions of data points from their physical spaces everyday!
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 36
Digitising Spaces: People and Things
Limited
visibility into See
behaviour of Cisco
DNA Act
people and Spaces
things in
Extend
physical
spaces
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Cisco DNA Spaces
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Cisco DNA Spaces – Unified Location Cloud
EXTEND - Partner Apps
Network#CLMEL
Infrastructure BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 41
Supports all Cisco Wireless Topologies
Compatibility and Interoperability across Cisco hardware (Aironet, Catalyst, Meraki) and software
Tethering
connect
webhook
Direct
Coming
API /
soon
Cloud enabled
CMX On Prem CMX On Prem Cisco DNA Spaces Cisco DNA
Meraki
10. 5 10.6 Connector 1.0 Center
Cloud
Network Infrastructure
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Key Use Cases
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Digitizing People
Buisness Insights
How are your locations performing on key metrics?
Core behavioural Metrics and Indices
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 46
How are your locations performing relative to peers?
Benchmark and compare your property’s performance and gain valuable context
Category Benchmark
Against industry/ category
(Retail, Hospitality, etc.)
Organisation Benchmark
against other properties in your
organisation’s portfolio
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 47
How are these metrics commercially relevant?
Correlate key behaviour metrics with other business KPIs
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How can you measure impact of improvements?
Impact of interventions on key metrics (coming soon)
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Business Insights:
Email Digest
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Industry Standard Data
Data Reliability Data Accuracy Data Normalisation Industry Standard
Metrics
System to identify Industry specific Machine Normalising metrics to Standardising to increase
potential issues in input Learning based visitor ensure comparability business relevance
data stream and trigger classification
alerts
Data Interruption: Data not Isolating core group to be Conversion of absolute to Standardising computation
received from a location measured (Example: relative data and of ‘time spent’ and ‘visits’
shoppers in retail, non guest normalising the size factor to
Data Reconciliation: Visit’s visitors in hospitality, etc.) ensure comparability across Location Hierarchy -
data not tallying with data on metrics and locations. translate network view to
‘connected’ Extraction of non core business taxonomy
groups who are likely to Per capita, Indices,
Data Variance: values significantly skew data proportions, percentages, Time limit for visit
abnormally higher or lower (Employees, ratios, etc. classification is also
than average transients, etc.) customised (Example: Not
limited to one day in the case
of hotels)
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 51
Buisness Insights at
CLEUR 2019
Cisco DNA Spaces - Dashboard
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Visitor Distribution by Hour of Day
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Location Personas – Technical Seminars
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Location Personas – Explorer
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Why is Wi-Fi not a
Footfall counter
technology
Randomisation of MAC addresses makes
counting probing devices ineffective
• Apple introduced MAC randomisation with iOS 8
• The randomised MAC address used in the probe request changes every
time the device is activated and subsequently put to sleep mode.
Meaning that every new sleep cycle uses a new randomised MAC.
• Google Devices
• Full implementation in March 2015
• available in all Android L+ devices
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Connected has accurate footfall analytics but still
doesn’t encompass total footfall
• Range of some Wi-Fi APs can interfere with meaningful data
collection
• Data privacy regulations to grow more stringent in the future
• Not everyone has their Wi-Fi enabled
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 59
What are the right technologies for measuring footfall?
• Thermal cameras
• Ideal for: Complex entrance ways or open storefronts with high volume traffic
• Stereo cameras
• Ideal for: Gathering broad ranging data including service, queuing and traffic.
• Active infrared cameras
• Ideal for:
• Look Across - Limited door width and lower volumes of traffic
• Look Down - Wider entrances and higher traffic volumes
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 60
What can Wi-Fi do?
• Measure the performance of physical spaces through Wi-Fi
experience and visitor behaviour metrics
• Track and understand the behaviour of users at location.
• Help users navigate their way indoors
• Send location-based engagements over Wi-Fi.
• Enhance customer loyalty programs.
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 61
Cisco DNA Spaces
Captive Portals
Engagements
Personas
Captive Portals
Targeted engagements at zero click
How to show
Contextual API and Marketing Cloud Integration
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Location Personas
Profile customers based on their at-location behaviour
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Engagements
Leveraging the Ideal Channel at the Right Time and Place
API WebEx
Trigger Teams
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Digitising Things
Cisco DNA Spaces
Operational Insights
Operational Insights
Driven by intent, informed by context
Tag Classify Rules
Clients, Wi-Fi or Bluetooth Low Classify tagged assets by Create rules and alert
Energy (BLE) tags on assets location, type, and more notifications for assets
Track and analyse telemetry Trigger alerts based on a Generate historical data in
data from assets set of actions customisable reports
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 68
Operational Insights architecture
• Easy-to-use and intuitive interface
• Tracking, alerting and reporting
Cloud Application
system.
Infrastructure
Wireless
CMX
infrastructure
CMX Cloud
AP WLC • Technology agnostic – works on
Wi-Fi, BLE or both
Device
• Track assets with BLE tags
• Get data from CCX compliant tags
Virtual / Physical
Chokepoint
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Healthcare Industry
Workflow Optimisation
• Improve efficiency and save costs by
understanding your staff flow and dwell times in
your facility.
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Manufacturing Industry
Machine utilisation
• Improve efficiency and save costs by enhancing
your equipment paths of operation and making
better workflows.
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Retail Industry
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 72
Main Dashboard
Customised access
to data per user role.
Available locations
showed on interactive
map.
Navigation Panel
Snapshot
total Assets available
to this user.
Outstanding
alerts.
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Locator - List View
Customisable Widgets
Quick Filters
Tools
Export, Filter and
customise view
Click on Asset
For location and
details
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Locator - Map View
Customisable Widgets
Quick Filters
Click on Asset
For location and Zones
details Edit zones on map to
create effective alerts
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 75
Rules – Who, Why, When, What or IfTTT
Information
Name, Description
Priority
Select Assets
By Department,
Set conditions Category, etc.
Location
Attribute
Battery Level
Temperature Actions
Button press E-Mail
Etc. SMS
HTTP POST
Attribute Update
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 76
Push button to WebEx Teams Bot
Condition
Button 1 pressed
Trigger Options
immediate
Action
HTTP Post to Webex
Teams Bot
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 77
Reporting – Example for Temperature Tags
Temperature Table
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Cisco DNA Spaces
Digitalisation Toolkit
Location Hierarchy
Map Business Taxonomy to IT Infrastructure
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Detect and Locate
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How to integrate 3rd
Party Applications
Coming soon
Extend
with partners
Enterprise Software
Integrate location data with Enterprise Software platforms to
develop deeper insights about your customers, employees,
Cisco and assets
DNA Spaces
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 83
Cisco DNA Spaces - APIs
Location Hierarchy
Metrics API • Comprehensive toolbox for
developing on the platform
and extending functionality
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How Cisco CMX Works (CMX 10.x)
Access Points CMX
Controller
(Virtual/Physical)
(Virtual/Physical)
Depending on Application
Layer
Realtime
Notifications
Use CMX API to enhance
3rd Party Application or
Pull Data
App REST API
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Application host requirements
• Push method using CMX northbound notifications.
• For real-time you can setup northbound notifications on CMX to be send
to the application host. This would not require the application host to
connect to CMX and the host could then be even hosted in the cloud.
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 86
CMX API Overview
• Interactions are in the form of:
• REST API calls for the configuration, location and analytics services
• APIs accept JSON content and response are sent in JSON format.
• API calls support both http and https
• Northbound notifications from the location service
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Location API vs. Northbound Notifications
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CMX API Documentation
• All API documentation is available directly from the CMX once
deployed
• Live API documents http://CMX-IP/apidocs
• API Documentation has an embedded “Try it!” button, allowing you to try
each of the APIs online with just a click of a button.
Click on a link to
expand
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Example - Location API
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Northbound Notification
• In addition to the API calls, a third party application can also be
configured to receive location update notifications.
• Notifications can either be manually configured by an administrator, or
subscribed to via API call from the third party app making a put request to
http://CMX-IP/api/config/v1/notification
• A notification payload consists of three parts:
• Notification subscription name
• Notification rules or the attributes that trigger the notification
• Notification receiver address
• JSON Payload with Client MAC, coordinates, timestamp etc.
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Documentation of Notification payload
https://swaggerhub.com/apis/cgauer/CMX_Notification/1.0.0
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What can you do with the APIs
• Airport
• Queue Monitoring
• Waiting Times at Security
• Footfall in shopping area
• City Metro
• Utilisation of different Stations
• Optimisation of train sizes
• Where do people hop-on and hop-off the train.
• Enterprise
• Office Space Utilisation
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 93
Wayfinding at CLEUR
2018
Cisco Event App
Usage of MazeMap
6000 5357
4647 4777
5000
4000 3167 3410
2959
3000
2000
1000
0
Monday Tuesday Wednesday Thursday
Users 2017 Users 2018
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Find my Friends
• Create a Group
• Send Invite link to your friends
• Via Spark, E-Mail, WhatsApp, SMS, …
• Your friends click on the link and become
member of the group
#CLMEL BRKEWN-2012 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 96
Indoor Maps - From CAD to mobile optimised
www.mazemap.com
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Architecture: Cisco and Mazemap
CMX Integration
NAT MazeMap
Positioning request
LIPI server
NAT
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BLE Beacon
management
Why BLE for these use cases ?
Use Case Why BLE ? Others Options used
Proximity Messaging Installed Mobile Applications can wake from GPS based app notification
sleep when a BLE Beacon is detected and push messaging is limited to about 100ft of
messages to users screen when application is accuracy. WiFi based messaging
not in foreground. relies on the client joining the WIFI
network.
Indoor Wayfinding Mobile devices makers allow map applications WiFi network based indoor wayfinding
to read reported values from the BLE radio can provide an update approximately
every 500ms providing the fastest update rate every 3 seconds at best.
for indoor location and this results in more
accurate indoor location.
Asset Tracking BLE Chipsets continue to get cheaper and are WiFi RFID asset tags can have a
being integrated into more products. This leads better level of accuracy, however,
to cheaper asset tracking tags. they are more expensive and do not
have as many advances in chip
technology.
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BLE Manager and Cisco DNA LTX
*LTX
Automating beacon management Location and Telemetry Exchange
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Highlights of Cisco DNA LTX (Beta)
Establishing secure
Discovery and secure Onboarding Provisioning channel
onboarding of Provisioning and
third party tags rotating keys
Cisco
DNA LTX
Life cycle management
Ensuring packet of tags
integrity and data Power and topology aware
confidentiality Security Managing Intelligent processing
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Beacon Management for AP based BLE
• AP4800 / w built-in
• AP1815i / w built-in
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BLE Location
• CMX 10.6 / AireOS 8.9
• Locate BLE devices
• BLE Tags
• BLE Beacons
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Conclusion
• Wi-Fi Location
• accuracy of up to 1-3m
• Update rate of up to 5s
• Does not require a mobile app
• BLE Location
• Always requires an mobile app
• Update rate of up to 500ms
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Q&A
#CLMEL
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Complete Your Online Session Evaluation
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Thank you
#CLMEL
#CLMEL