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Fixing A Lens Error
Fixing A Lens Error
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T R A N S L A T O R T R A D U C T O R अ न ुव ा द क T R A D U C T E U R T A G A S A L I N Ü B E R S E T Z E R
S A T U R D AY, D E C E M B E R 2 2 , 2 0 0 7
This has to be THE most common failure mode for a digital camera, a
stuck lens, jammed lens, or a malfunctioning lens. Some common error
messages that might show up on the LCD's of cameras with this
problem include “E18 lens error” (older Canon Powershot), "ACCESS"
error (Sony Cybershot), "Zoom Error" (Fuji Finepix), "Lens
Obstructed" (Kodak Easyshare), “lens error, restart camera” or just
"lens error" (Nikon Coolpix and some other camera makers lately are
using this variation). Some cameras might show nothing at all, but
merely make a beeping noise as the lens goes out, then in, then the
camera shuts off. Sometimes the lens won't even move.
Note that this problem applies to ALL cameras with telescopic lens
barrel (optical) zoom. With Samsung's release of the Galaxy S4 Zoom,
I'm really curious to see if this will also be a issue/problem with this
camera phone (and other phones with optical zoom). I predict (on
June 16, 2013) that it will, as most people carry their phones in pockets
and purses. If it occurs, Fix 5a would likely be the best technique to
correct this problem.
A camera owner that suffers this problem may have no recourse for
having the camera repaired. Many camera makers will not honor
repairing this problem under warranty as they claim it is due to impact
damage to the camera, or sand or debris getting into the lens gearing
mechanism (neither of which is covered under warranty). The quoted
repair cost is usually close to or more than what the camera is actually
worth.
Fortunately, about half the cameras that suffer this failure can easily be
fixed by one of the following methods. None of these methods involve
opening the camera, although some have potential to cause other
damage to the camera if excessively done. If the camera is still under
warranty, before trying any of these, please please first contact your
camera's maker to see if they'll cover the repair, or to determine how
much they'll charge for the repair. Who knows, you might get lucky.
But if they quote you a number that's higher than the value of your
camera, you may want to consider the following methods.
First here's a video summary of most of these fixes, and following that a
detailed text description of the fixes. Recommend reading the text
first (along with the reader's comments and tips section) as these
provide additional tips for situations that the video does not. For
example, the video focuses on repair fixes for a camera that does not
have obvious damage to the lens barrel (such as from a fall). Thus it
does not cover straightening the lens barrel if it is crooked, which the
text does. Use the video primarily for further clarification on how to
conduct these fixes if you have questions.
Fixing Lens Problems on a Digital Came…
The methods are listed in the order of risk of damaging your camera.
Thus make sure you try them in the listed order. And remember, these
fixes (especially #6 and 7) should only be considered for a
camera that's out of warranty, who's cost of repair would
be excessive, and would otherwise be considered for
disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes.
Put a fresh set of batteries back in (preferably rechargeable
NiMH 2500mah or better) and turn the camera on. If using
rechargeables, and they're more than a year old, consider
purchasing new rechargeable batteries as they may not be providing
sufficient power to startup the camera.
Fix #1a: If new batteries didn't work, try pressing and holding the
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Menu, Function, Function Set, or OK button while turning the
camera on. This along with Fix #1c and #2 sometimes work for lens
errors that occur from batteries wearing down while the lens was
Like Share 1.6K people like this.
extended.
Fix #1c: For those of you who can still access your camera's menus
with this error, try finding and selecting the "factory reset"
option to set your camera back to its original factory condition. On
some Canon cameras, this requires holding the menu button down with
the camera powered on for up to 10 seconds. However note that a lens FOLLOWERS
error might sometimes override the reset option, and thus the option
might not appear.
Fix #2: If the camera's batteries ran down completely while its lens
was still open, the camera may show a lens error or not start properly
when new batteries are installed. Remove the memory card and
keep it removed, then install the new batteries. When you turn the
camera on with the card removed it may come back to life, as this
triggers a reset in some cameras. Error E30 (for older Canon's) means
that you don't have a memory card installed, so turn it off, slip in the
SD card and turn it on one last time
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn
the camera on. Inserting this cable ensures that the camera's LCD
screen remains off during the start process. Thus extra battery power is
available to the camera's lens motor during startup. This extra power
can be useful in overcoming grit or sand particals that may be jamming
S U B S C R I B E T O D I Y D C R E PA I R
the lens. If the AV cable doesn't fix the lens error by itself, consider
keeping this cable installed while trying fixes 4, 5, and 7 as a Posts
means to provide extra power to help to these fixes. But note that I
DON'T recommend keeping the cable installed during Fix 6 as you may Comments
damage the AV port while tapping the camera. Reinsert the cable only
AFTER tapping the camera.
IF THIS BLOG HELPS...
Fix #4: Place the camera flat on its back on a table, pointed at THE BEST WAY TO SHOW
the ceiling. Press and hold the shutter button down, and at the YOUR APPRECIATION is to share
same time press the power-on button. The idea is that the this resource with others who may be
camera will try to autofocus while the lens is extending, hopefully experiencing the same problem that
seating the lens barrel guide pins back into their slots. you had. You may have seen them in
the search that led you here. If in your
Fix #5: Blow compressed air in the gaps around the lens surfing of the internet you come
barrels with the idea of blowing out any sand or grit that may across others experiencing similar
be in there jamming the lens. Other variations include blowing problems with their camera, please
with a hair dryer in “no heat” setting, or sucking the gaps with a be kind and direct them to this
vacuum (careful with this one). Some people also have actually used a site.
"Shop Vac" with this fix to help extend a retracted lens.
Thanks,
CR
Fix #6a: This is a variation of Fix #6, and should be tried if the lens WHAT YOU READ HERE IS NOT
barrels appears straight (not crooked). In other words, try this if there's PROFESSIONAL ADVICE. Most of
no obvious mechanical damage to the lens barrels that's causing the the posts and comments in this blog
problem. With the lens pointed down, try "gently" tapping come from amateur repair hobbyists
around the lens barrels with a small item such as a pen or (INCLUDING MYSELF). Take the
advice with a grain of salt. YOU MAY
pencil. The idea is to try to dislodge any sand particles that
ACTUALLY MAKE MATTERS
may be jamming the lens barrel stuck. Simultaneously try
WORSE by following what you read
turning the camera on and off as you're doing this.
here. Many of these repairs will
almost certainly VOID YOUR
Dislodging Particles by Tapping (Fix #6a)
CAMERA'S WARRANTY.
BLOG ARCHIVE
► 2012 (1)
► 2009 (4)
► 2008 (2)
Fix #7a: Note that this particular fix is intended only for
cameras with lens barrels that try to extend, but then stop ▼ 2007 (14)
partway, and then return to their stored position. Try grabbing and ▼ December (4)
holding the smallest inner lens barrel at its furthest extended position, Fuji Digital Cameras Showing
preventing it from returning to the camera. Examine and clean around Black Images or Disto...
the lens barrel any noticed dust or dirt. Turn off and restart the camera Fixing a Lens Error (Stuck or
again. If the lens extends even further, grab it again at its furthest Jammed Lens) on a Di...
extension, preventing it from returning. Clean again. Keep repeating Canon A530 / A540 with Short
until the lens is fully extended. Turn off the camera and restart it to see Battery Life or Hot B...
if the lens error has gone away.
2014 Best Free Photo Recovery
Software (Really, No...
Fix #7b: The most extreme of the fixes. Only consider this fix as an
absolute last resort before tossing the camera, as there's some ► November (7)
obvious potential for further damaging your camera by using ► October (3)
this method. You especially might consider this if the lens
barrel appears obviously damaged, bent, or crooked such as
from a fall. In that case, try thinking of the lens as a
DID THIS BLOG HELP YOU FIX YOUR
dislocated shoulder. Try forcing the lens to straighten it and
CAMERA?
put it back in its place. In such cases, the lens barrel guide pins
have become unseated from their guide slots (see the below
illustration). Your objective would be to try to reseat them by
straightening the lens. Listen for a "click" to hint that they've been
reseated, and immediately stop forcing the lens at this point. More
people have reported success with this method than with any of the
other methods (see the polls in the right column).
W H I C H F R E E WA R E P H O TO
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If you try these fixes, please vote or post a comment on how the Fixing a Lens Error (Stuck or Jammed
Lens) on a Digital Camera
fixes worked for you. Your experience may help others. Note that
most of the fixes listed here actually come from my reader's comments. (Last Update: 13 February, 2014) If this
If the above fixes didn't work for you, then please read information helps you, please pay it
forward, and share this article with
through the reader's comments, especially the newer ones. There
others who may be e...
are other techniques listed from readers there that just might work for
your situation. When posting a comment, please specify your camera
A Simple Fix for a Stuck
model, and the particular fix that worked. Please also comment if none
Shutter
of the fixes were successful, or if you tried something different that
For those of you owning
worked.
Canon A400 series (A400
through A490), please see
References:
this link after trying the below
Canon E18 Lens Error – This is the big kahuna of all E18 error camera troubleshooting steps, as y...
repair sites:
Make sure you also read their post section to hear of other peoples Repair tips for digital
successes and failure in fixing this problem: cameras that won't power
More Canon E18 experiences and fixes at The Juggle Zone. on.
The E18 Error Experience Log. Even more Canon E18 experiences, plus For that camera that died,
a good listing of E18 errors by Canon model: here are some non-
intrusive simple fixes that you should
Nikon Coolpix L3 Lens Error - This site has a few other fixes not listed try before throwing in the towel.
here that are applicable to the Nikon Coolpix cameras: Copied this first post...
Jancology.com Nikon 5700 Lens Error - More people's experiences Simple Fixes for SD "Memory Card
with lens errors on Nikon cameras: Locked" or "Memory Card Error"
(Last update February 13, 2014) If this
SD600 Disassembly - Included this as an example of how sand can information helps you, please pay it
easily gum up the small gears within your camera. The website also forward, and share this article with
others who may be experi...
shows a simple method for cleaning these gears.
P O S T E D B Y C A M E R A R E PA I R AT 7 : 5 6 P M
L A B E L S : R E PA I R G U I D E S
1,684 COMMENTS:
Thanks for the info. I have to say though, please add a caution
to be gentle while doing the suggested tapping part. I have a
Canon PowerShot SD200 which had the e18 error. I did
everything up to the tapping step, which worked, however,
when the lens finally opened I had no picture, it was just white.
I guess I tapped hard enough to break something inside, it
looks like a small bulb that is also now white... I fixed the initial
problem and broke the camera for good all in one step.... time
to go shopping. :-((
D ECEMB ER 2 8 , 2 0 0 7 A T 5:51 A M
Anonymous said...
holistic, Well good for you! And I will have a great weekend
after hearing of your success :-)
D ECEMB ER 2 8 , 2 0 0 7 A T 1 0 :5 1 A M
Jess said...
I had the same problem as holistic when trying to get the lens
unstuck...the lens went back in after tapping the USB pad, but
then the picture was all white on the LCD. I have a Sony
Cybershot DSC-W5. How feasible is it to reconnect the ribbon
cable connectors on it? Any step-by-steps you can give?
JAN U ARY 4, 2008 AT 9:18 AM
jdolly, I can try. First make sure the camera is working properly
with the exception of the LCD. Take a picture and view it on
your computer using a card reader. If the picture is fine, then
suspect the problem is with the LCD ribbon cable connection.
First review the warnings in the "Please Read This First"
section of this blog, especially the flash capacitor shock warning
and link. Next open the following link, and first read step 12!
Next proceed sequentially as instructed, but stop at step 5.
Jiggle the ribbon cable, put in the batteries and see if the LCD
works properly. If not, remove the batteries and continue to
step 11 where you have full access to the ribbon cable
connector. Lift up the lever on the connector to free the ribbon
cable. Gently pull it out and clean its end connections with a Q-
tip dipped in alcohol. Make sure it's dry before you reseat it,
and reassemble the camera. This should hopefully work. Here's
two attempts at the link (my html skills are much to be
desired), if neither works copy and paste the url to your
browser:
http://www.depreyswildlife.com/Mods/W5&W7/Mod%20for
%20DSCW5.pdf
http://www.depreyswildlife.com/Mods/W5&W7/Mod%20for
%20DSCW5.pdf
Good Luck,
CR
JAN U ARY 4, 2008 AT 10:31 AM
jdolly, one more thing. After reading the link more closely,
believe that you only need to go to step 8 to be able to
remove/reseat the cable.
CR
JAN U ARY 4, 2008 AT 10:36 AM
Anonymous said...
Anonymous said...
Anonymous said...
Anonymous said...
You mention you haven't used the camera in ages. One possible
thing may be that the battery has worn down through non-use,
and can no longer holding a sufficient charge. This can
sometimes cause an error on startup due to the additional
power needed to open the lens barrel. Do you know of anyone
else with a similar camera that you may borrow their battery to
try with your camera?
Anonymous said...
I have a Sony W70 that has the lens get stuck at 1.3x
magnification when I try to zoom in. The camera will instruct
me to turn off the power and then on again but the same
problem happens. Blowing compressed air into the lens did the
trick! I guess it's because I have a silicone covering for the
camera that while it protects it from scratches, it doesn't help
with the dust particles. I didn't want to give up on the camera
for it was a gift for my birthday.
Anonymous said...
Anonymous said...
Anonymous said...
Anonymous said...
Anonymous said...
thanks! the forcing the lens worked while turning it off and on!
You saved me from having to pay my boss $$!
JAN U ARY 22, 2008 AT 12:09 PM
Anonymous said...
Anonymous said...
Anonymous said...
My camera doesn't have a rubber cover for the usb port, so,
similar to the "tapping" method, I turned the camera so the
lens was pointing down and smacked the bottom of the camera
against my inner thigh. Powered camera up and it worked fine.
JAN U ARY 23, 2008 AT 5 :28 PM
Anonymous said...
Anonymous said...
Anonymous said...
Hi,
Just a quick note to say that with the help of the Dyson (other
vacuums are available) I managed to get our Casio Exilim
Z1000 working again.
The lens had been fully retracted, and merely twitched when
powered on, displaying 'Lens error' on the screen.
Put the nozzle on the Dyson and worked it over the lens
assembly for a few seconds and hey presto, it works again. For
how long, I don't know...
JAN U ARY 27 , 2008 AT 2:28 PM
Anonymous said...
Anonymous said...
Sonny DSC-W55:
lens gets stuck occasionally on start-up. when it wants to
extend but it cant do so, i fix it by patiently pulling on the lens.
on start-up.
patience is needed, and sometimes i can't do it unless i'm
sitting on a desk with a flat surface.
F E B R U A R Y 5 , 20 0 8 A T 9 :5 8 A M
Anonymous said...
hi there. ive tried all of your tips but nothing has worked.
i have a casio ex-z75 that just stopped working, when i turn it
on the lens comes out and it makes a kind of buzzing/clinking
noise, the camera turns off but the lens is still out and then says
lens error, i then have tried holding the lens turning it etc. but
nothing has worked. i think that i will have to open it up. any
other suggestions or steps in what to do when i open it up?
F E B R U A R Y 5 , 20 0 8 A T 1 1 :3 5 P M
spronit said...
teenynz,
Sorry to hear that the easy fixes didn't work. But really, they
only work for something less than half the people based on the
voting, so don't feel too bad. Wish that I could give you some
easy tips for fixing the error by opening the camera, but I'm
afraid there is none. If the easy fixes didn't work, then the
camera probably needs replacement of the entire lens
assembly, which is no trivial task.
F E B R U A R Y 6 , 20 0 8 A T 7 :3 9 P M
Anonymous said...
Thank You,
From Patrick.
F E B R U A R Y 1 0 , 20 0 8 A T 2:4 7 A M
Anonymous said...
Hi, I write you from Argentina. I have a Pentaz Optio E40 and
the lens is every time stayed out. It is stuck in that position.
Sometimes when I turn on the camera the legend "Lens error:
120,1,0,0" appears. I have tried everything you explain in the
site but nothing happens. I would appreciate your help, thanks!
Matias
F E B R U A R Y 1 8 , 20 0 8 A T 4 :4 9 P M
Matias,
As mentioned, these fixes only seem to work for less than half
of lens errors. For the unlucky half, the next option would be
replacement of the lens mechanism. Unfortunately, this usually
costs more than the average camera is worth. If it's too costly to
repair, and you have no other option, you might want to
consider retrying the last too fixes (tapping the camera, and
forcing the lens). Only this time using a little more force than
before.
Keep in mind that you may damage the camera further, and
please don't blame me if you do. But many people have
reported success with these two methods by using what they
considered excessive force.
For example, the following blog was started with the intention
of advising people NOT to bang on their camera. Of course,
people did the opposite, and you can guess their comments,
and the surprize of the blog's author:
Anonymous said...
Ok. I will keep on trying with these methods, and thank you
very much for your quick response. I will not blame you!! Then
I told you the results, Matias
F E B R U A R Y 1 8 , 20 0 8 A T 5 :4 0 P M
Anonymous said...
Anonymous said...
danp.,
As the camera is relatively new, recommend contacting Canon
and requesting warranty repair of the focus problem.
CR
F E B R U A R Y 25 , 20 0 8 A T 5 :5 6 P M
Anonymous said...
Thank you, this blog entry was so helpful! I had already tried
using new batteries, but it was the memory card the whole
time. Thanks again. :)
F E B R U A R Y 26 , 20 0 8 A T 1 :5 3 P M
dguzman said...
Unknown said...
Anonymous said...
Anonymous said...
Thank you for the great tips.. None of which worked. We tried
them all and ended up taking a few screws out and then oiling
around the lens with sewing machine or hair clipper oil. Use
very little of this. Its amazing! Thank you for the tips anyways!
:)
M A RC H 7 , 20 0 8 A T 8 :5 1 A M
Now that's a first. Anyone else out there have any success by
applying a tiny bit of oil around the lens barrel?
M A RC H 7 , 20 0 8 A T 10 :13 A M
Anonymous said...
jonno,
Take a look at this. The procedures should be similar for your
L6.
Anonymous said...
Anonymous said...
Anonymous said...
Anonymous said...
I i tried the pushing it in and its gone all funny. I can get a
picture up now but its blurry and the lens isnt coming out
properly any ideas please Charlotte
M A RC H 21, 20 0 8 A T 9 :4 5 A M
Anonymous said...
charlotte,
Lens errors, especially from falls are very common. And yes,
the cost of fixing usually exceeds the value of the camera. But
note that the fixes listed here will not work for everyone.
Sometimes a lens can be damaged in a fall beyond repair. But I
wouldn't just give up on your camera yet. The fact that your
getting a picture, although blurry, is hopeful. Recommend
closely looking at the lens barrel when it's extended. Look for
any uneveness, and then gently try to straighten it by pulling
pushing twisting as needed. Listen for that "click" and stop
immediately if you hear it. If you get the lens working properly,
come back and we'll discuss focusing if that's still a problem.
CR
M A RC H 21, 20 0 8 A T 10 :0 2 A M
michaelhill1974 said...
Anonymous said...
Anonymous said...
Sean said...
Anonymous said...
I have a Sony Cyber Shot and was about 10 seconds away from
buying a new camera till I saw your site. My lens was frozen
and I couldn't close it. But I noticed there was a small gap and
the lens was actually crooked when I sat it down. I gently
pushed it to the side and it worked like a charm!!! Thank you
soooooooooo much!!!!!!
M A RC H 23 , 20 0 8 A T 11:0 7 A M
Anonymous said...
Anonymous said...
Anonymous said...
Anonymous said...
Hi
i have a canon digital ixus60 or whatever its called... i've tried
all the suggestions but none of them are working :(
it says lens error, restart camera. the lens stays inside the
camera and doesnt come out. we've had it looked at but the
camera ppl said it will cost more to fix it than it would be to buy
a new camera.
it broke at the end of a linkin park concert, but im so happy i
got fantastic pics off the memory card :)
guess i better get a new camera now lol
M A RC H 3 1, 20 0 8 A T 8 :5 0 P M
Anonymous said...
Anonymous said...
:>) lol, totally kool dude !!! Like i've been working on
sophisticated electro-mechanical systems for over half a
century [AEROSPACE]. And while it should be obvious that
anything can potentially fail [in infinite variation] typically, it's
moving parts and poor contacts that are at fault -- And your site
nailed it -- COWABUNGA !!!
APRIL 1, 2008 AT 10:29 PM
Anonymous said...
Holy shit!
thanks so much!
i did everything.
this helped so much :D
yayy!
APRIL 3, 2008 AT 3:40 PM
Anonymous said...
Hi... I can't thank you enough for your blog. As I was about to
throw my FinePix A205 in the garbage for a "lens error", my
wife suggested I google for a quick fix. I was so depressed (since
we don't have the money to upgrade) but a quick scan of your
fixes led me to quickly try Fix #4: Place the camera flat on its
back... and low and behold, as if by magic, I was shooting! I
couldn't wait to send off this POSITIVELY first comment ever.
ty... mil gracias!~sigh ;)
APRIL 5, 2008 AT 5:31 PM
Anonymous said...
Anonymous said...
Michele said...
Anonymous said...
FinePix A500:
the motor is loud though, i then polished and oiled the zoom
lens cases. and ran some more compressed air though.
Anonymous said...
FinePix A500:
the motor is loud though, i then polished and oiled the zoom
lens cases. and ran some more compressed air though.
Anonymous said...
Thanks a lot!!!
I tried most of the tips but the one that worked was pulling on
the lens barrel while starting up the camera. I used my
fingernail on the little plastic protector to pull the lens out. My
camera came back to life!
APRIL 19, 2008 AT 11:51 AM
Anonymous said...
Unknown said...
Anonymous said...
okay so i have a Casio exilim 10.1 mega pixel and i dont know
what happened to it. it dropped on the ground on top of the
lens and the camera completely shut off and the lens is now
halfway extended outward and it doesnt let the camera go
on/off. the lens wont budge and i dont have a budget to fix this
PROBLEM. so can you help me?
APRIL 24, 2008 AT 3:46 PM
Anonymous said...
Anonymous said...
Canon PowerShot A530 - One of the supervisor's dropped the
office A530 yesterday. My co-worker and I spent about 30
minutes this morning trying all 7 of the fixes on your list, to no
avail. We knew that there wasn't much we could do to hurt the
camera, since if our attempts failed, the camera was toast
anyway. So after changing the batteries, removing the memory
card, tapping the usb cover, and finally forcing the lens
(repeatedly) with minimal success, my co-worker decided to
hold the camera flat, lens up, about 6 inches above the floor,
and dropped it. Miraculous results, it worked and continues to
work! At least, LOL, until the next time the boss drops it!
APRIL 25, 2008 AT 7 :56 AM
Unknown said...
i have had the problem where the lens was half stuck out and i
had the 3 beeps, i worryingly pushed the lens back into the
camera. i have been able to leverage the lens out about 3mm
but i can't pull it out any further. do i need to take this back to
the shop?
APRIL 27 , 2008 AT 4:02 AM
Anonymous said...
I have a Canon Ixus 860 IS. It had this lens error and I noticed
the whole lens was crooked. When you looked at it the lens
"hole" was sideways and it would not retract completely inside
the camera. Zooming in worked, but zooming out didn't and
caused a lens error.
I tried forcing the lens by twisting it to the correct position
while powering of, and finally it clicked and retracted in. Now it
works properly. :)
APRIL 29, 2008 AT 6:48 PM
Anonymous said...
Anonymous said...
S.T. said...
Unknown said...
Hey...
i dropped my camera recently and have a stuck lens. I've tried
all of the methods. The one that seems to work is forcing the
lens until it clicks. Then turning the camera on. It extends fully.
Then retracts, there's a partial shutter closure. Then it tries to
extend again and gets stuck.
It seems I hear the pin click into place when I force it but as
soon as the assembly starts moving, the pin becomes loose
again.
clearly, its a guide pin problem but not sure if i've broken
something in the guide pin assembly that keeps it from staying
in place...
HELP!! :-)
Thanks,
M A Y 6 , 20 0 8 A T 8 :10 P M
Anonymous said...
Anonymous said...
~Freddy
M A Y 12, 20 0 8 A T 4 :17 P M
Anonymous said...
Anonymous said...
- Jason
M A Y 17 , 20 0 8 A T 11:29 A M
Anonymous said...
Thank you so much for the helpful tips! For some reason
though, my Exilim Z75 is doing something very strange. When i
turn it on everything is fine, i can zoom, look at my pictures and
everything. But when i press the shutter button, the camera will
not take a picture. I've never dropped the camera, the battery is
fully charged, and i can't think of anything that could be wrong
with it. Is there any way you can help? thank you so much,
Megan
M A Y 18 , 20 0 8 A T 12:4 8 P M
anonymous,
Talk about coincidences. Just put up a new post today for that
type of problem. Check it out by clicking here.
M A Y 18 , 20 0 8 A T 1:3 5 P M
Anonymous said...
Hi
The post have been really useful. I tried to push the lens
towards the widest gap and heard a click. After that my camera
was able to turn on. I repeated this step thrice listening to click
sounds and now the lens is almost in place and I am able to
take a picture.
Thanks for a great post.
M A Y 21, 20 0 8 A T 12:5 4 A M
kathy said...
Anonymous said...
Anonymous said...
Hi
I tried all your tips and eventually had no option but to force
the lens. There seemed absolutely nothing wrong with it to look
at it.
But, I got so fed up that I tried something else -
I lay the camera facing up with lens pointing towards sky and
placed a small cork beer mat over the lens. then hit the mat all
around with handle of large enough screwdriver.
Did it around the mat a few times and listened for the famous
''click''. Finally heard it and then turned on camera and
amazingly, the lens withdrew and camera is fine now.
I stress - this is a ''do or die'' type of action. Definite last resort
but worked for me.
M A Y 25 , 20 0 8 A T 10 :4 1 A M
Anonymous said...
Anonymous said...
alright im not gonna lie, i dont have time to sift through all of
these comments to see if anyone else mentioned this but,
this is an awesome idea for a blog, great job.
i tried all of these but my camera still did not want to work.
however i fixed it by taking it apart, the top cover thingy, and
then pushing the lens back down into place. now it's fine.
toodles!
- heather
M A Y 27 , 20 0 8 A T 1:28 A M
Anonymous said...
my camera was like jamming when the lens tried to come out
and saying lens error, so i tried forcing it out and ended up
snapping the front of the lense off, so now its absolutely fucked.
M A Y 28 , 20 0 8 A T 1:0 6 P M
I'm leaving the above post as-is just to amplify what's already
been stated here several times. There is obviously some
potential for further damaging your camera with some of these
fixes, especially with Fixes # 6 and 7. Again, these fixes should
only be considered for a camera that's out of warranty, who's
cost of repair would be excessive, and would otherwise be
considered for disposal if unfixed.
CR
M A Y 28 , 20 0 8 A T 5 :4 6 P M
Anonymous said...
Dropped my Canon SD600 that I bought off eBay and the lens
was stuck out and crooked. Method #7 work for me... luckily. I
didn't think it would. I use a PowerShot SD600 at work
everyday too. We bought it from Best Buy and made sure to get
the 4 year warranty plan. We've been through 7 different
cameras and a few times it was because the camera was
dropped. They fixed it or replaced it for free every time.
M A Y 28 , 20 0 8 A T 10 :0 1 P M
Anonymous said...
hey i have a kodak easyshare m753, and like a week ago, it
wouldnt retract the lens and was stuck like that. i was so afraid
of telling me mom, and i had planned to spend like 80 dollars
getting it repaired. was about to call manufacturing to have
them fix it but id still have to pay shipping and possibly even
fees if they dont include lens in their warranty. i had tried
sticking the cord in to charge it and i tried hitting it and what
not haha, but yeahh! i just put in the cord again and this time it
worked! the lens retracted. so thank you!!
M A Y 29 , 20 0 8 A T 8 :10 A M
Anonymous said...
THIS WORKED!!!!!!!!11
M A Y 3 0 , 20 0 8 A T 9 :5 6 A M
Anonymous said...
Unknown said...
Anonymous said...
I tried all the steps. I am now going to open the camera lens.
My best bet is that there is dirt near the lens. Im just going to
have to find out - but this post is really good!
JU N E 5 , 2008 AT 12:5 2 PM
Anonymous said...
Tobeon said...
Anonymous said...
Word to the wise, don't keep loose smokes or food in the same
bag as your camera.
JU N E 11, 2008 AT 4:5 1 AM
Anonymous said...
mattm said...
Anonymous said...
Heard about this fix from somewhere on the net. Someone held
my Fuji F30 by the lens whilst it was retracting. Result "zoom
error" on screen, lens stuck halfway and the outer segment was
at a strange angle. So I manually rotated the lens gently whilst
pushing it back to the correct angle. The lens popped back into
place and has been working ever since with no problems to the
focusing or picture quality.
JU N E 18 , 2008 AT 10:5 8 AM
Anonymous said...
PLEASE HELP
My camera was on, then the battery went low, then it shut
off(all in about a second)
The lense was still out, and now, no matter WHAT i do (change
the batteries, any of your ideas) IT WILL NOT TURN ON, and
the lense will not retract.
It just stays out.
Please help!!
Send me an email
Paixmaggie@gmail.com
THANKS SO MUCH
JU N E 18 , 2008 AT 8 :35 PM
First of all, what kind of batteries are you using? If you're using
alkaline, or worse yet "Super Heavy Duty" then that may be
your problem. Consider using rechargeable NiMH batteries
rated at 2500 mah or better (Walmart sells them for around $7
for a package of four). Regular batteries just don't have the
oomph needed to power digital camera's for more than a few
pictures. Some brands or batches or batches of batteries may
have problems just starting the camera, even if brand new and
straight out of the package. In comparison, NiMH batteries
have 3 to 4 times the power of alkaline batteries, and you can
use them again and again, making them very economical. This
would be the first thing that I'd recommend that you check, as
the symptoms that you mention are very common to what may
be experienced from low power batteries.
CR
JU N E 18 , 2008 AT 10:48 PM
Siena said...
Well, I DID drop my camera, on the hard concrete outside,
lens-out, lens-down. It's a Canon PowerShot SD450. The lens
got stuck about halfway and would then stop. It was evenly
stuck while it was off, but when I tried to turn it on I could see
that one side was sticking up, so I had to force it. I had to press
a lot harder than I was really comfortable with (forget being
gentle!) but it finally all gave and snapped back into place with
giant force. Now it opens and closes beautifully like before and
I'm going to be a lot more careful.
JU N E 19, 2008 AT 1:12 PM
Goob712 said...
So last year when I had lens issues I was very upset. For a while
it wouldn't even turn on.
Lens issues are not the end of the world. Just inconvenient.
JU N E 19, 2008 AT 8 :06 PM
Anonymous said...
Anonymous said...
Anonymous said...
Please help! Ok, Ive tried like all of these... I have a Casio
Exilim EX-Z75, which started giving me the lens error after I
came back from a party at the beach.... so Im pretty sure It got
sand somewhere in the lens mechanism. Anyway, when you
power on the lens extends fully, the screen comes on for a bit
then it starts buzzing-clicking for a bit, then the screen blacks
out and the buzzing stops and it just stays extended. The screen
then says "Retry power on" then the camera shuts off.....
Then when i push power again, it does a little bit of the buzzing
then the lens retracts and the screen just says the dreaded:
"Lens Error" and it shuts off.
Gah! I don't know what to do! I feel like the lens works fine, but
its just stuck in this "loop" of not-working.... i think I might
have to open the case.... but what do I look for? Help!
JU N E 23, 2008 AT 10:10 PM
Unknown said...
Anonymous said...
Anonymous said...
William said...
Help? :o
JU N E 26, 2008 AT 10:17 AM
Twoyorkie said...
I had a ccd problem with my dsct5 sony camera that was fixed
FOC by Sony ....many thanks.......BUT THEN i dropped it in a
boating lake ....bugger.....I dried it out and amazingly it worked
after 48 hours in a dry place....BUT the lens gives a fuzzy
imaage ...can i get into the auto focus area to clean it ?????
JU N E 26, 2008 AT 3:04 PM
Anonymous said...
Anonymous said...
leslie9800 said...
OMG! Thanks so much for this post. I had a a75 that had a
jammed lens and step 7 did the trick THANKS SO MUCH! Now
i have another camera to play with again. Woopie.
JU N E 28 , 2008 AT 8 :27 PM
Anonymous said...
Anonymous said...
Buttercuppy,
As mentioned, these fixes will not work for everyone. For your
case, would recommend retrying #6 every once and a while.
Lenses that are stuck while receded are particularly tough to
fix, cause you really cant do #7 (can't get a grip on it).
CR
JU N E 30, 2008 AT 6:34 AM
Jane said...
I'm not sure if mine is a lens error or not. I have a Pentax Optio
A30 and was taking a close up photo of my dog, when he
suddenly reached forward and shocked the lens with his nose.
The camera screen went blank, then the lens started to go back
inside, but it did it slowly and in a jerky motion. The lens did
eventually go all the way inside and the camera shut off. Now,
when I try to turn the camera on, the normal Pentax startup
screen displays for a second, but turns off, and the lens wont
open. Changing batteries, charging it, and other tips you listed
on the site haven't worked. I'm wondering if it was shocked,
maybe it blew a fuse or something? Do these things even have
fuses? Thanks!
JU LY 2, 2008 AT 6:38 PM
Leah,
Yes they do have fuses that are very difficult to replace, but a
static shock is not likely to break a fuse. What's very likely is the
shock damaged the camera's processor microchip. One thing to
try is a factory reset (press the four-way controller until the
reset menu appears, select reset, the press the OK button). If
this doesn't work, am afraid your camera may have been
damaged beyond repair by the shock.
CR
JU LY 2, 2008 AT 9:07 PM
Anonymous said...
Anonymous said...
Anonymous said...
i own the powershotsx100 & earlier my friend found that the
lense was stuck. i was so close to turning it in for repair until i
read this. I tried about 3 of these tips, but #6 got it fixed. =] this
was really helpful.
JU LY 4, 2008 AT 11:15 PM
Anonymous said...
Anonymous said...
hi. i have a Kodak MD863. i just got it not too long ago. and i
took it to my friends house, and it got dropped on its lense
while it was open. and when we turned it off the lense went in.
every time i turn it on. the lense tries to come out and it doesnt
work so it shuts down. and it's been broken for a few weeks. i
tried all of the suggestions on this page. and none of them
seemed to work. do you know of any way to fix it?
JU LY 6, 2008 AT 12:46 PM
Anonymous said...
Canon S1: I gently nudged the lens sideways, pushed it, pulled
it, and then hit the bottom of the camera against my palm. And
now the lens is no longer stuck.
JU LY 6, 2008 AT 4:37 PM
Anonymous said...
Anonymous said...
Anonymous,
Did you try fix #7 (manually straighten the lens assembly)?
Actually replacing the lens assembly is a daunting task. If these
fixes don't work, then it may be time to consider selling on ebay
for parts.
CR
JU LY 9, 2008 AT 6:17 AM
ThaliaFox said...
ThaliaFox said...
Dragafari said...
I tried all the methods here and didn't work any. But then I
took a Videogame case, one those of PS2 that are quite soft and
started hitting the lens by its side while I turned it on. And it
started to move again! It's a great solution without any risk for
your cam, so try it!
JU LY 11, 2008 AT 7 :10 AM
Anonymous said...
Anonymous said...
Thanks a million and I mean this literally. I followed the
instructions poster here and I was able to fix my friend's
camera after it was accentially dropped.
JU LY 12, 2008 AT 4:12 PM
Anonymous said...
I got a Canon SD890IS just one week ago and it took some
unbelievable pictures, especially low-light no flash shots. I have
had a Canon S70 for nearly 4 years that has worked flawlessly
and from the beginning I noticed that this new camera made an
unusual sound when the lens extended or retracted.
Sometimes you just get a brand new, yet defective camera. The
advantage that you have is that it's just a week old. As such,
recommend skipping Canon, and just taking the camera back to
the retailer for exchange or refund as defective.
CR
JU LY 15 , 2008 AT 6:28 AM
Clark said...
Anonymous said...
Lens got stuck out one night without the camera having fallen
or had any other shock ever. After reading a few blogs, I
managed to push it back in but then it wouldn't extend out
anymore and got the dreaded "Lens Error" message. That was
about 3 weeks ago.
Contacted Casio and they said I'd have to pay $129 to have it
repaired. So I ordered a new camera last week, a Canon
SD1100, that should arrive... tomorrow.
And also - how many people must be ripped off when they
actually use the "customer support/repair dept" of their
camera's company!? It's a disgusting thought...
A.C.
JU LY 15 , 2008 AT 4:11 PM
danyo said...
Jennifer said...
Anonymous said...
Unknown said...
wow. Cool site. I have Nikon Coolpix S1 with lens error. Took it
to bits revealing loads of stuff from building sites! Very pleased
it all went back together working, or rather not working, as
before. No more damage done. Found your site. Most of the
fixes are for cameras with zooming lenses unlike the S1 which
doesn't come out of the body. However darklurker's fix of
holding the ok button worked to clear the error. Now the
camera "sees" again but the lens motor is grinding. Any fixes
for this?
JU LY 20, 2008 AT 1:04 PM
Anonymous said...
Nikon L6, one day started having blurry pics, then the lense got
stuck in the open position. Was about to call Nikon for service,
but came upon this website. Tried removing batteries, turning
on and off, while pressing/pulling lense. Motor started
grinding, gave it couple "love" taps on a soft surface, on "AV
out" side first, then with camera facing up, lense started
moving again. Immediately turned camera off, lense retracted
successfully and fully. Turned on again and tested camera,
focuses OK, zoom OK, pictures back to normal. THANK YOU
guys!! You save me a lot of heartache and money.
JU LY 20, 2008 AT 11:07 PM
Foo said...
I need kodak v803 disassembly manual. if someone can help ?
JU LY 21, 2008 AT 2:12 AM
Anonymous said...
Brother God bless you. I droped my Casio Z1080 and its lens
got stuck. I tried the the technique of turning it on while
holding the shot button and then pushed it gentally. it worked
JU LY 22, 2008 AT 2:41 PM
Anonymous said...
hey i have a Cannon Powershot A560 and i was out side and i
dropped it WHILE THE LENS WAS OPEN!!!!!! BUT I WENT
INSIDE I FORCED THE LENS IN AND I THOUGHT I
SOLVED IT...BUT NOPE THE CAMERA LOOKS PERFECT
BUT WHEN I TURN IT ON IT KEEPS SAYING LENS ERROR
AND I TRIED ALL 7 STEPS PLEASE TELL ME WHAT I NEED
TO DO
JU LY 23, 2008 AT 8 :17 PM
Anonymous said...
I have a Canon SD 500 and the Lens would not open. Went
thru all the Steps and none worked until #7. I thank you, as you
saved me a $130 repair.
JU LY 25 , 2008 AT 8 :31 AM
Anonymous said...
http://www.MegaShare.com/459726
password =w55
this will help you
good luck
JU LY 29, 2008 AT 4:16 AM
Anonymous said...
Anonymous said...
Hi!
Any tips?
Thanks
JU LY 30, 2008 AT 3:27 PM
IXUS 60 Anonymous,
The symptoms you're describing sound like a bad battery. How
old is your battery? They really aren't meant to last more than a
year or two. Luckily these days there are many inexpensive
generic batteries that should work just fine with your camera:
Amazon NB-4L Batteries
JU LY 30, 2008 AT 5 :41 PM
Anonymous said...
Hello!
Its clear that the lens is off track, but I'm really scared to do
anything. I tried aligning it again, then I turned the camera on,
and it made a loud clicking noise and vibrated! Now Im afraid
to touch it, and when i tried turning it on again just now, it
started clicking and what not AGAIN! But i cant find any
Panasonic repair shops online that you can just take it to. I will
be in the states for another 3 weeks, and I think thats not
enough time to ship it away and have it fixed...
HELP!!!
Hayley
AUGUST 2, 2008 AT 4:00 PM
Anonymous said...
Anonymous said...
Best,
A.
AUGUST 3, 2008 AT 6:18 PM
Anonymous said...
Anonymous said...
Anonymous said...
Anonymous said...
i have a canon sd1000 that said lens error restart the camera it
happened after going to the beach the vacum cleaner trick
worked
AUGUST 10, 2008 AT 2:29 PM
Anonymous said...
Anonymous said...
Hey,
I have a Canon Powershot A460 that keeps saying "lens error,
restart camera". I've tried all the tricks (except the 2 damaging
ones) and they aren't working. I haven't dropped, never taken it
to the beach, don't keep it in a case and have only had it for 8
months. It's still under warranty but I have my doubts that they
will do anything, I'll call though... Do you have any other
suggestions?
AUGUST 16, 2008 AT 10:59 PM
Unknown said...
1. a lens adapter
2. a UV filter on the lens adapter
Anonymous said...
Anonymous said...
I've got a weird one that I haven't run across before. I have a
Canon SD1000. It's been dropped a few times, and gradually,
over the past couple months, I would turn the camera on and
the lens would only come part way out. Turn it off and on a
couple times, and it would start working normally. This
gradually got worse, until the camera now won't work at all; the
lens will only come partway out. Now the weird part: When you
put the camera in picture review mode, the lens pops all the
way out, then retracts. By this, I know it's not the gears or
something mechanical. I've tried all the steps to fix the problem
listed here to no avail. Anybody ever hear of this, or have any
suggestions?
AUGUST 20, 2008 AT 7 :20 PM
hellolovely said...
Anonymous said...
this would have been my third camera that had broke with the
same lens error problem. i turned the lens while powering on
and it miraculously sucked back into the camera. I about lost it.
props for a sweet post that helped me save 400 dollars AGAIN!
AUGUST 23, 2008 AT 7 :41 PM
Anonymous said...
Anonymous said...
I'm working on a friends camera and I guess this one falls into
the unlucky 50%. I can't manage to ge thte lens to even move,
no matter how hard I force. Really afraid of crushing the
camera. I'll bang it around a bit more and try forcing the lens
again, but I think this ones toast.
thanks for the blog, it gave me some things to try.
AUGUST 25, 2008 AT 12:49 PM
Anonymous said...
Anonymous said...
Anonymous said...
hi. i've tried all of these repeatedly, and nothing has worked for
me. i have.... or rather... my mom has a Canon SD600. i take
this thing w/ me to shows and stuff, and never has this
happened to me before. the lens will not go back in. i'm
thinking it might've been the fact that people were pushing, and
quite possibly, the camera could've been between me and the
person in front of me, and i could've pressed the power button
by accident, causing the lens to not open?
when i first tried to turn on the camera, it opened, but then
showed me the "lens error, restart camera" message. i turned it
off then back on, but the lens would not go back in.
please help. D:
AUGUST 27 , 2008 AT 6:20 PM
Anonymous said...
Anonymous said...
I put a fresh charged battery back in the camera and it did the
trick to retract the lense. I did notice that the battery was low
when I was taking pictures the day before.. must of went dead
whle lense was open. Thank you
S EPT EM B ER 2 , 2 0 0 8 AT 9 :4 2 AM
Anonymous said...
Anonymous said...
I was able to push the stuck lens on my Fuji F10 in but the
power still will not go on. I bought a new battery too and
charged it thru the camera. I tried to unscrew to open but the
ones at the bottom is a special screw and can't open it. Any fix?
Where can I get a screw driver for that screw that seems to
appear like a "Y"?
S EPT EM B ER 1 2, 2 0 0 8 AT 8 :04 PM
Anthony said...
Anonymous said...
Thanks for the help, I have a Canon S3 IS with lens error. I try
the fix 1, 2 and 3 and it doesen't work but the fix #4 work well.
You save me a lot of money. :-)
S EPT EM B ER 1 6, 2 0 0 8 AT 4 :3 8 PM
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