BACKGROUND of the STUDY

Presents the area of human resource discipline to which the study shall

address on problem-based case. Citations of sources are required (Citations

shall only indicate: Author’s surname, year). Details of citations shall be

presented in References at the last page of PLC. Example:

Employee attrition analysis is hardly a new science, and there are several

metrics that HR managers often turn to. Measurements such as the number of

sickness days taken, lateness, average employee tenure change over time and

cohort analysis can give managers a solid picture of what’s going on in the

present, but rarely offer predictive insight. More significantly, attrition metrics

rarely deliver truly actionable information, muddying the waters further rather

than bringing clarity. A company can collect vast quantities of HR data and be

none the wiser as to the correct path to take (Marsden, 2016).

COMPANY BACKGROUND

 Extra Ordinaire Janitorial & Manpower Services, Inc.

Was formally registered with the Securities and Exchange Commission

(SEC) on April 11, 2006. Its principal office is at Unit 1C, Benrosi Plaza,
Dona Soledad Ave. Ext. Brgy. Moonwalk, Paranaque City.

Training: Safety orientation, familiarization and performance improvement

for existing personnel.
Familiarization training shall include, but not limited to the following
subjects;
 Housekeeping Procedure
 Proper conduct and attitude towards safety
 Emergency Procedures
 Accident/incident reporting
 Personal Protective Equipment
 Health and Sanitation
 Identification of job hazards, correction and control
 Initial training of safety orientation should be given to newly hired
services partners.

Benefits: We have assigned personnel to facilitate/assist the

government mandated benefits of our people.

Best Practices

 OPERATIONS: provides relievers during absence of assigned

personnel to prevent disruption of operations in clients.

OBJECTIVES of the STUDY

The company aims to deliver an extra ordinary performance, a tall order

but achievable, It’s primary mission is customer satisfaction, which could be
attained through service excellence by its team of highly qualified key personnel
and technically experienced and rigidly screened and trained manpower pool.

AREAS of CONCERN

Provide an introductory paragraph in discussing why these are areas of

concerns relating to your topic.

Situational Analysis of the Case (SWOT). Identifies indicators that

attribute to the case problem.

Be careful in identifying SWOT conditions to avoid contrasting points, for

example:

Strength: Periodic dialogue with employees regarding performance

evaluation

Weakness: The administration does not disclose nor present the results

of performance evaluation.

Present SWOT in tabular form briefly using key words or phrases:

Table 1. Situational Analysis for _______________________

Strengths (S) Weaknesses (W)
S1 Outsourcing specialized jobs on a W1 No comprehensive workforce training &
temporary basis is prevalent. career development.

S2 Has large job market in the private & public W2 No security of tenure due to stipulated
agencies. contract of service.

S3 Ability to hire workers in a variety of W3 No detailed compensation package

positions with less documentary requirements.
W4 A no work-no pay policy is established.

Opportunities (O) Threats (T)

O1 Low compensation rate package increase T1 Hiring temporary workers entail an added
its profitability. expense to the company.

O2 Economic growth creates work T2 New government regulations may affect

opportunities for Manpower Services. the growth of job markets.

O3 Taxation Policy impact the way of doing T3 Liability Claim Policies may affect the
business & can open new opportunities for turnover rate of most agencies.
menial jobs.

Then, discuss each (SWOT) in paragraph form. Discussion shall be

informative to the reader/jury to understand your concern of the topic.

Strengths: Has large job market in the private & public agencies.
Weaknesses: No comprehensive workforce training & career development

Opportunities: No comprehensive workforce training & career development

Threats: New government regulations may affect the growth of job markets.

TOWS STRATEGIES
Strategies are solutions or activities to respond to the MATCHED conditions
(SWOT).

COPY the SWOT from the Situational Analysis Table and PASTE in the
corresponding boxes in the table.

AND indicate SOLUTIONS/ACTIVITIES that respond to matched conditions in

strategies.
 Table 2. TOWS Matrix

Internal Factors Strengths(S) Weaknesses(W)

S1 Employees’ Handbook, W1
Code of Conduct and Good W2
Behavior, and Standard W3
Operating Procedures all all W4
drafted, implemented, W5
evaluated, and updated.
S2
S3
S4
External Factors S5
Opportunities(O) SO Strategies WO Strategies
O1 Because of the SO1 Periodic induction
satisfactory compensation and review of SOPs shall
package that BPO offers, be done to all (trainees,
there are still so many agents, supervisors)
employees who want to
stay in the company.
O2
O3
O4
O5
Threats(T) ST Strategies WT Strategies
T1
T2
T3
T4

Discuss each.

PROPOSED PROGRAM/ACTIVITIES

These are proposed activities or programs that will lead to address the

aims/objectives of the study. These proposed programs are adapted/taken from

STRATEGIES. Prior the presentation of summarized discussion on tabular form,

the proponent shall COMPREHENSIVELY present studies/articles related to the

proposed activities/programs, and properly cited. Avoid using Wikipedia,

about.com, and online articles without copyright, author, and date.

Table 3. Proposed Program/Activities

Programs/ Objectives Resources Budget (pila Timetable

Activities (nag (Presented in (ano usaron banta nyo) (sano ni)
halin ini sa the Objectives mo nga
mga ginlista of the Study gamit/tawo sa
mo nga paghikutar sini
strategies) nga programa)

SUMMARY Discuss the highlights: Areas of Concerns, to Strategies

CONCLUSION Discuss the program of activities

RECOMMENDATIONS Describe implementation of the program of activities

REFERENCES

All cited references in the manuscript are enlisted in this page. Follow the
format:

a. From Internet:

Author’ Surname, Author’s Name (Year [copyrighted]). Title of the Article/Topic.

Web. Retrieved from: URL. Retrieved on: date.

Example:

Marsden, Tom (2016). ICMI: Reducing Attrition in Contact Centers: It's All About
the Team. Web. Retrieved from:
https://www.icmi.com/Resources/People-Management/2016/07/Reducing-
Attrition-in-Contact-Centers. Retrieved on: March 22, 2018.