[Organization logo] [Organization name] Ref. [No.

List of [organization name] Customers

Customer Contract type Contact person

Sr. No. Customer Address Contact information Remarks
Code [name, job title]

Prepared by [Name] Ver.[version], from[date] 1/11

Approved by [Name] Rev.[Revision. No.], from[date]
[Organization logo] [Organization name] Ref. [No.]

Customer Focus
Customer name Code

products / Services

General requirements

Specified requirements

Legal requirements

price

Service and support

Delivery communication

Delivery Customer
Delivery date Responsible On-time delivery? Delay interval Cause of delay
duration contact person

Risks and opportunities

Prepared by [Name] Ver.[version], from[date] 2/11

Approved by [Name] Rev.[Revision. No.], from[date]
[Organization logo] [Organization name] Ref. [No.]

Customer Focus
Assessment
Risk Likelihood Severity Mitigation
method

Customer complaints

Department /
Sr. No. Complaint Date Operation of Corrective action Responsible Due date Actual date Feedback
complaint

Returns

No. Return Quantity Date Cause Action taken Responsible

Prepared by [Name] Ver.[version], from[date] 3/11

Approved by [Name] Rev.[Revision. No.], from[date]
[Organization logo] [Organization name] Ref. [No.]

Customer Focus

Returns quantity

10
9
8
7
6 Quantity
5
4
3
2
1
0

Returns

Prepared by [Name] Ver.[version], from[date] 4/11

Approved by [Name] Rev.[Revision. No.], from[date]
[Organization logo] [Organization name] Ref. [No.]

Delivery delay

10

6
Delay interval
5

Delivery date

Prepared by [Name] Ver.[version], from[date] 5/11

Approved by [Name] Rev.[Revision. No.], from[date]
[Organization logo] [Organization name] Ref. [No.]

Verifying complaints corrective action

10
9
8
7
6
5
4
3
2
1
0
Actual date

Due date

Corrective actions

Due date Actual date

Prepared by [Name] Ver.[version], from[date] 6/11

Approved by [Name] Rev.[Revision. No.], from[date]
[Organization logo] [Organization name] Ref. [No.]

Customer Issues
Month/ Issues Total

Outstanding issues Unsolved issues Solved issues

Complaints
Sr. Delivery Remarks
Customer / code Returns Issues
No. delays
Out. No. % Unsolv. No. % Solv. No. %

0 ### ### ###

0 ### ### ###
0 ### ### ###
0 ### ### ###
0 ### ### ###
0
0
0
0
0
0
0
0
0
Total 0 0 0 0 0 0 0

Prepared by [Name] Ver.[version], from[date] 7/11

Approved by [Name] Rev.[Revision. No.], from[date]
[Organization logo] [Organization name] Ref. [No.]

Customer Issues
Month/ Issues Total

Outstanding issues Unsolved issues Solved issues

Complaints
Sr. Delivery Remarks
Customer / code Returns Issues
No. delays
Out. No. % Unsolv. No. % Solv. No. %

Customer issues

10
8
6
4
2
0 s
ay
del
y
er
le i v
D
Customers

Delivery delays Complaints Returns

Prepared by [Name] Ver.[version], from[date] 8/11

Approved by [Name] Rev.[Revision. No.], from[date]
[Organization logo] [Organization name] Ref. [No.]

Customer Issues
Month/ Issues Total

Outstanding issues Unsolved issues Solved issues

Complaints
Sr. Delivery Remarks
Customer / code Returns Issues
No. delays
Out. No. % Unsolv. No. % Solv. No. %

Customer issues2

0.8

0.6

0.4

0.2
.
0
. No
lv
So
s
s ue
Is

Customers

Issues Out. No. Unsolv. No. Solv. No.

Prepared by [Name] Ver.[version], from[date] 9/11

Approved by [Name] Rev.[Revision. No.], from[date]
[Organization logo] [Organization name] Ref. [No.]

Organizational Roles, Responsibilities and Authorities

Sr. Assigned Area of

Requirements Job title Responsibilities responsibility Authorities Date
No. to

Prepared by [Name] Ver.[version], from[date] 10/11

Approved by [Name] Rev.[Revision. No.], from[date]
 05 QMS

List of [organization name] Customers

Contract type
Lasting
Interim
Experimental
Other (mention)

Customer Focus
On-time delivery
Yes
No