CUSTOMER’S SURVEY FORM

On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied, please indicate your
overall satisfaction with the current Jibay Asia Trading Delivery Services.

Questions 1 2 3 4 5 6 7 8 9 10
1. Flexibility of delivery
schedule
2. Ability to meet
scheduled delivery date
3. Availability of timely
information regarding
status of order
4. Accuracy and
completeness of
shipments
5. Quality of product upon
delivery
6. Quality of packaging
7. Proactive
communication
regarding
backorders/unfulfilled
orders
8. Ability to keep
commitments
9. Ability to maintain
technological leadership
within the industry
10. Ability to deliver
outstanding quality,
service and value

If there were one thing, we could improve upon in regards to our shipping and
delivery process, what would that be?
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 QUESTIONNAIRE

Inventory Clerk

1. How do you arrange items on the stock room?

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2. What is the technology and devices you use to manage the inventory?
o Computer
o Printer
o Internet
o Barcode Reader/Scanner

3. If you are using computer to manage the inventory what software do you use to
store and arrange data of inventory?
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4. What are the data needed on your inventory?

5. State below the process of inventory and what are the problems you
encountered during the inventory process.

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 QUESTIONNAIRE

Logistic Personnel

1. What are the process of creating items for delivery reports?

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2. When and How do you create itinerary and drivers schedule?

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3. State below the process of delivery and what are the problems you encountered
during the process.

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 QUESTIONNAIRE

Driver

1. When do you get your schedule of Itinerary?

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2. What are the devices you use to avoid traffic and deliver items on time?

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3. State below the process of delivery and what are the problems you encountered
during the process.

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 EXPERT’S SURVEY FORM
ISO 9126 Characteristic and sub-characteristics (Source: ISO 1991; Abran 2003)

https://www.ascilite.org/conferences/perth04/procs/pdf/chua.pdf

Questions YES NO MAYBE

Functionality
1. Can software perform the tasks required?

2. Is the result as expected?

3. Can the system interact with another system?

4. Does the software prevent unauthorized access?

Reliability
5. Have most of the faults in the software been
eliminated over time?
6. Is the software capable of handling errors?

7. Can the software resume working and restore

lost data after failure?
Portability
8. Can the software be moved to other
environments?
9. Can the software be installed easily?
10. Does the software comply with portability
standards?
11. Can the software easily replace other software?
 GANTT CHART OF ACTIVITIES

JUNE

Meet
Plan
Research
Survey
Questionnaire
/Interview
Observation
Design
Develop
Test
Evaluate