BUSINESS PROCESS ANALYSIS

Definition: A step-by-step breakdown of the phases of a process, used to convey the inputs,
outputs, and operations that take place during each phase. A process analysis can be used to
improve understanding of how the process operates, and to determine potential targets for process
improvement through removing waste and increasing efficiency.
Process Analysis is nothing but a review of the entire process flow of an organization to arrive at a
thorough understanding of the process. Further, it is also helpful to set up targets for the purpose of
process improvement, which is possible by eliminating unnecessary activities, reduce wastage and
increasing efficiency. Thus, it ultimately ends up improving the overall performance of the business
activities.

When must you Apply Business method Analysis?

When applied to the right ‘as-is’ process, business process analysis offers a clear understanding to
the process owners so that they can take a judgment.
Here are some cases when you shall use BPA:
• Unidentified problems like regular delays or raised client complaints
• process stakeholders are unclear about a way to perform a process
• Before introducing automation to form certain the method is optimised.
• A team wants to replace a process with a brand new version

The Seven Steps of Business Process Analysis

Monitor
Uncover Measure Analyze Take Establish a
Define the for
Opportuni for the Effective State of
Process Control
Effectiven
ties Success Process Action
ess

Step 1 - Define the Process

While there are a variety of process mapping ways offered, the basics stay the same. each process
map shall outline the suppliers, inputs, activities necessary to satisfy the process, outputs, and
customers. The definition of process boundaries is a significantly vital characteristic of process
mapping.
Step 2 - Uncover Opportunities
While mapping a business process, the analyst can generally notice somewhere between 50 to 75
improvement opportunities. These are issues that are simply communicated by process users.
It is important not to underestimate the value of a decent problem statement and also the price
impact of unresolved issues.
Step 3 - Measure for Success
Business processes are often measured in several ways. The key to process measuring is coming up
with sensible measures that measure the extent to which the process purpose is being met both
effectively and efficiently, World Health Organization is responsible, for how the process obtains
feedback.
Step 4 - Analyze the Process
Successful process analysis doesn't have to be compelled to be complex to be valuable. Basic
Business process Analysis involves assessing the worth and time of process tasks and also the waste
created by process production. additionally, a customer value Analysis yields insights into customer
relationships.
Step 5 - Take Effective Action
Business process Analysis without corrective action may be a waste of your time and cash. we have
found that around 50% of all business process issues and opportunities are often solved inside 90
days. These issues generally revolve around an absence of process definition and client
understanding.
Step 6 - Establish a State of Control
The large majority of business processes nowadays don't seem to be operated during a state of
control. Basic control components embody a defined process and value proposition, a performance
measure, feedback from the client, and corrective action. process management is a vital start to
process improvement.
Step 7 - Monitor for Effectiveness
A Business process Analysis effort executed well ought to quickly morph into process observation.
process performance improvement shall be be monitored no lower than monthly and issues and
opportunities that are resolved should be replaced by new problems and opportunities that are
tougher and deliver bigger profit once solved .
The Seven Steps of Business process Analysis provides a strategy for defining a process,
understanding the way to determine improvement opportunities, how to style significant
performance measures, how to analyze problems during a systematic way, the various tools used for
problem-solving, the way to implement process enhancements, and ongoing monitoring of business
process performance.

Below are some common techniques that are used in Business process Analysis.
• Gap Analysis: (Find out what info you’re missing concerning the process)
• Value-added Analysis: (Find if each and every activity in your process adds worth to the process or
your organization. If not, remove it)
• Root Cause Analysis (Find the core reasons for a problem and see what shall be done to mend it)
• Observation: (Observe the process in action on the ground, see if it works as intended or not)
• Experience Examination: (Talk to experienced workers in your organisation, see what inputs they
have.
 What advantages will an organization Get From Business process Analysis?

Broadly speaking, business process analysis offers firms a much better understanding of how
processes are running and the way they'll be improved.

Here are the foremost common advantages of business method analysis:

• Clear documentation of the method and greater understanding

• sturdy information on however the method is performing
• identify the obstacles that cause delay to certain processes
• determine that user actions are clogging the process and wherever inefficiencies are
• higher training for new workers taking over the process

BPA would possibly use a variety of tools and various methods to dissect processes from completely
different angles so as to measure their performance. Business process automation software can use
this information to analyze how well the present processes are operating to achieve the business
goals and make relevant recommendationsSelected process analysis techniques:
 {CPM (Critical Path Method)  TOC (Theory of Constraints)
 FMEA (Failure Mode and Effect Analysis)  Force Field Analysis (FFA)
 Affinity Diagrams  Gap analysis
 Deming cycle (PDCA cycle)  Value Stream Mapping (VSM)
 CEDAR (Cause and Effect Diagram with the Addition of  Value Added Analysis
Cards)  Ishikawa diagram
 Scatter diagram  Brainstorming
 Histogram
 Pareto principle (80/20 rule)
 Observation

How Is Business Process Analysis Is Relevant For The Airlines Industry

For many decades now, the quality of air transport management and especially the methodology of
transporting goods and people, has been considered one of the standards of a civilized society.
There aren't several areas in which the changes have been as frequent as within the field of air
transport services. These changes are influenced by such matters as new technological solutions,
levels of investment, fuel costs, and new laws and laws.
additionally, the airlines industry has been going through turmoil and radical transformation
connected with the stiff competition posed by new airlines to the national airlines. The processes
ascertained within the world air transport trade are tangled with the processes and activities taking
place within the industry, the two influencing and complementing one another. liberalization,
deregulation and the increasing importance of global airline consortia, have presented airports with
new and exceptionally difficult challenge.
The trends nowadays determine to seek new solutions which can improve all airport operations.
One of the cure is business process analysis approach which become crucial tool that can embrace
planning and monitoring performance of every congested international airport.