No Objective

1 New Enrollment of Class

Financial

2 Net Revenue
3 Operating EBITDA

4 College Operating Cost

Student / Staff Experience &

1
Engagement
Customer

Average Student Climate

1.1
Survey Rating

1.2 Student Activity

2 Lecturer Evaluation

3 Employee Engagement (ESS)

Service Level Agreement (SLA)
Internal Process

1
on Student Complaints
2 Academic Excellence
2.1 Academic Attrition Rate
2.2 Lecturer Productivity
2.3 Break Even Point
2.4 Passing Rate

2.5 Progression Conversation Rate

 Compliance Measure Index -
1

Organisational
Talent Management

Capability
2 Training Effectiveness
 Measure KPI

SOC Numbers Target = 1,299 students

Total Net Revenue (RM'000) Target = RM32,028
MFRS 16 (RM'000) Target = RM13,120

Target = RM18,907 (based on

Total Operating Cost
EBITDA MFRS 16, without
(RM'000)
rental)

Climate Survey Rating Target = 3.5

Average number of
Academic & Non-Academic Target = 100
Activities executed
% of Lecturers who score 4.0
Target = 83% above rating 4.0
and above
Survey Ratings Target = 3.6
% of adherence to SLA (48
Target = 90%
hours response time)
Academic Report Card
% of Student Attrition Rate Target = 8%
% of average above 18 hours
Target = 95%
per week
% of casses above BEP Target = 92%
% of students who achieve
Target = 90%
GPA above 2.0
% of graduating students that
progress with their studies Target = 60%
within the College
% of compliance Target = 47.5%

% submission of Post
Target = 35.5%
Training Effectiveness
 STRATEGIC
Time line PIC
INITIATIVES/ACTION PLAN