JOURNALS

Academic

1. Journal of Convention & Event Tourism

Volume 20 (2019), Issue 2

 Meeting planners’ experiences of multiple service failures: A dynamic model of

organizational justice - Fiona Hu Kewei, Karin Weber &Xin Jin

This article investigates service failures in the meeting industry, with a particular

focus on multiple failures. Drawing on an integrative model of organizational

justice, this research developed a framework to study meeting planners’ responses

following multiple service failures.

 Tourists’ online reviews of convention centres - Soyoung Boo &Miyoung Kim

This study examined TripAdvisor online reviews using a combined automated

and non-automated content analysis to explore the dynamic experiences of

convention centres.

 “Continent-wide” sports spectacles: The “multiple host format” of Euro 2020 and

United 2026 and its implications - Jan A. Ludvigsen

In the 2020s, two of the largest Sports Mega Events will take up a geographically

unique format, and be staged in 12 and 3 host countries, respectively. This article

visits the “multiple host format” and examines three key organizational

implications of this alternate format.

Volume 20 (2019) Issue 1

 Multidimensional scaling of spectators’ motivations to attend a film festival -

Medet Yolal, Cansev Özdemir & Bülent Batmaz

The purpose of the article is to examine spectators’ motivations to attend a film

festival in the context of demographic characteristics.

  An analysis on the emotional approach to segmentation: A study of yoga tourism

- Pramod Sharma & Jogendra Kumar Nayak

The purpose of this study is to empirically identify the pattern of tourists’

emotional responses to profile tourists and investigate their relationships

with destination image and behavioural intentions in yoga tourism. Structured

questionnaires were used to collect data from 395 tourists visiting Rishikesh,

India. Cluster analysis uncovers three distinct clusters based on the pattern of

tourists’ emotions: ecstatic, passionate, and unemotional.

 Factors influencing MICE tourism stakeholders' decision making: The case of

Aqabain Jordan - Omar Alananzeh, Mohammad Al-Badarneh, Ahmad Al- -

Mkhadmeh & Omar Jawabreh

This study examines the perspectives of the Jordanian stakeholders on the

attributes of the city of Aqaba that would instigate the investment in MICE.

2. International Journal of Event and Festival Management

Volume 10 Issue 1 (2019)

 Seeking and escaping in a Saudi Arabian festival - Faten Alshammari, Youn-

Kyung Kim

The purpose of this paper is to examine whether visitors’ seeking and escaping

motivations influence the cognitive evaluation of a non-traditional festival in

Saudi Arabia

 Happiness as a value of event organizers in Abu Dhabi - Natasa Slak

Valek, Anestis Fotiadis

The purpose of this paper is to consider the self-determination theory (SDT) to

examine the perceived impact of events on happiness based on event organizers’

opinions. Moreover, it explores whether event organizers in Abu Dhabi consider

 promoting happiness and well-being as a value of their event and examines how

organizers define a successful event.

Volume 9 Issue 3 (2018)

 Business impacts of event hosting: evidence from the Volvo Ocean Race Finale

in Galway 2012 - Patrick Collins, Emer Mulligan, Mary Cawley

The purpose of this paper is twofold: the first is to add to the growing literature

concerned with the spatial impact of immediate (economic) impacts on host

locations; and to identify the implications for business leveraging of mega events

in the more medium term.

 Examining the cross-cultural attitudes of Qataris and expatriates in Qatar, the host

country of 2022 World Cup - Abdoulaye Diop, Ahmed Al-Emadi, Kiki

Kaplanidou, Michael Sagas, Engi Elmaghraby, Yara Qutteina

The purpose of this paper is to examine how residents in Qatar, the host country

of the 2022 World Cup, interact, socialize and acculturate in order to create a

more harmonic society, a critical factor for the event delivery and preparations.

3. Event Management

Volume 23, Number 3, 2019

 Locals' Experiences of Hotel Special Event Packages and their Purchase Intention

of Hotel Room Nights - Boo, Soyoung; Park, Eerang

This article aims to examine locals' experiences at special events offered by

hotels, and to evaluate locals' intention to purchase special event packages that

include room nights. By employing Pine and Gilmore's dimensions of experience

economy.

 Measuring the Economic Impact of the Egyptian Exhibition Industry - Ragab,

Adla; Wagdy, Khaled

 This study aims to estimate the economic impact of the exhibitions' industry in

Egypt through classifying the expenditure of visitors to the Cairo International

Exhibition. The estimation uses the Input–Output model, in which context a

survey was carried out to include foreign visitors and foreign exhibitors of the

Cairo International Exhibition, in addition to exhibition organizers, depending

upon data relevant to the touristic expenditure

 Target Marketing of Small-Scale Festival Attendees: A Scoping Study -

Tkaczynski, Aaron; Gill, Chelsea; Van Winkle, Christine M.

This research segments and targets attendees to six small-scale festivals across

three countries by applying Kotler's target marketing criteria (measurability,

substantiality, accessibility, actionability).

Volume 23, Number 2, 2019

 Visual Methods in Event Studies - Pernecky, Tomas; Rakić, Tijana

This introductory article focuses mainly on wider conceptual and theoretical

matters. It offers critical concepts and probing questions aimed at stimulating

visual inquiry, along with a framework designed to capture the complexity and

scope of visual inquiry in events.

 Advertising Events: Content and Semiotic Analyses of Cannes Film Festival

Posters - Sel, Zehra Gokce; Aktas, Gurhan

This research investigates the historical evolution of printed advertising, namely

posters, for the Cannes Film Festival. It aims to understand how the design and

content of these posters have altered over time and what contextual and symbolic

meanings could be derived from their analysis.

4. Annals of Tourism Research

Volume 79, November 2019

  Spiritual retreats as a restorative destination: Design factors facilitating

restorative outcomes - Chelsea Gill, Jan Packer, Roy Ballantyne

This study utilizes Attention Restoration Theory to explore the specific

environmental attributes, activities and experiences of spiritual retreats that lead

to restorative outcomes.

 Space tourism in the Anthropocene - Sam Spector, James E.S. Higham

This paper examines the burgeoning space tourism industry in relation to the

Anthropocene. Space tourism provides a germane context for conceptualising the

ongoing debates regarding the extent to which Anthropos - humankind as an

undifferentiated, unitary geological force - is responsible for the impacts that have

culminated in the Anthropocene.

Volume 78, September 2019

 Is the World Heritage just a title for tourism? - Yanyan Gao, Wei Su

This paper contributes to the debate on the tourism impact of WH inscription with

prefectural city data from China. The difference-in-differences framework shows

that WH inscription does not promote tourism in terms of tourism revenue and

tourist arrivals, which is consistent under various robustness checks.

 Tourism & death - Stephen Pratt, Denis Tolkach, Ksenia Kirillova

Drawing on anthropological and existential conceptualisations of death, we

develop an all-encompassing theoretical framework comprised of four

dimensions: Perspective, Intention, Number, and Involvement. Supported by

existing studies, mass media reports, and other secondary data, we demonstrate

that the interplay between death and tourism is complex and involves a range of

events, tourist’s behaviours and experiences.

5. Tourism Management
 Volume 40, September 2019

 Determining satisfaction of international tourist: A different approach - Juan

Carlos Martin, Melville Saayman, Engelina du Plessis

To analyze to what extent international tourists visiting South Africa are satisfied

by using fuzzy numbers. The measurement of satisfaction with tourist

destinations (DSAT) is based on a fuzzy multi-criteria decision-making (F-

MCDM) model that evaluates DSAT according to a number of different segments

based on gender, age, and mother tongue.

 Aligning employees’ attitudes and behavior with hospitality brands: The role of

employee brand internalization - Lina Xiong, Ceridwyn King

Benefits of having unique hospitality brands can only be achieved to the extent

that employees are knowledgeable and capable of aligning with and

demonstrating those brand values in their thoughts and actions during service

encounters. To facilitate this, informed by organizational learning literature,

motivation and social exchange theories, researchers propose and examine an

employee brand internalization mechanism with a US-based hotel employee

sample.

6. International Journal of Contemporary Hospitality Management

Volume 31, Issue 8

 Analysis of the projected image of tourism accommodations: a methodological

proposal - Patricia Picazo, Sergio Moreno-Gil, Dogan Gursoy

This paper aims to establish a methodology using dynamic indices that allow a

systematic comparative evaluation of the image projected through photographs

used in marketing materials of lodging properties located in competing

 destinations. It also provides an empirical examination of the type of image

projected through photographs of lodging properties in those destinations.

 Green hotel adoption: a personal choice or social pressure? - M.S.

Balaji, Yangyang Jiang, Subhash Jha

This study aims to examine the potential guest perception of green hotel attributes

(GHAs) and the underlying mechanism through which GHA perception

influences attitude toward green hotels, intention to stay at green hotels and

willingness to pay a premium. It also investigates the moderating roles of

personal norms and social norms in the influence of GHA perception on

identification and trust toward green hotels.

 Is timeshare good for firm value and profitability? Evidence from segment

reporting - Daniela Cristina dos Anjos Penela, Ana Isabel Morais, Amy

M. Gregory

This study aims to take advantage of segment reporting to provide empirical

evidence on the impacts of increasing the share of revenue generated from the

timeshare segment in companies’ portfolios for firm value and profitability.

7. International Journal of Hospitality Management

Volume 84, January 2020

 Gay and lesbian customers’ perceived discrimination and identity management -

Heejung Ro, Eric D. Olson

This research focuses on how gay and lesbian customers perceive potentially

discriminatory attitudes and behaviours of service employees in the hospitality

setting.

 The role of loyalty programs in boosting hotel guest loyalty: Impact of switching

barriers - Bonhak Koo, Jongsik Yu, Heesup Han

 This study examines the relationships among the perceived value of a loyalty

program, customer satisfaction with a loyalty program, affective commitment,

switching barriers, and customer brand loyalty in the hotel context. An online

survey method with a quantitative approach was used.

 Non-verbal communication in hospitality: At the intersection of religion and

gender - Mohammad Shahidul Islam, Ksenia Kirillova

The aim of this study is to determine whether religion (Buddhism, Islam,

Hinduism, and Christianity) plays a role in how hotel employees’ non-verbal

communication is perceived by guests. In addition, we are interested in

understanding perceptions of hotel employees’ non-verbal behaviour from the

perspective of the intersection of religion and gender.

8. Cornell Hospitality Quarterly

Volume 60, Issue 3, August 2019

 Price Fairness in the Era of the Sharing Economy - Robin Chark

The meaning of price fairness in the sharing economy is examined in four

experiments. The results suggest that the sharing economy evokes communal

norms that make customers more sensitive to the unfairness of demand-based

pricing.

Volume 60 Issue 2, May 2019

 Brexit Announcement: Immediate Impact on British Tourism in Spain - José

Francisco Perles-Ribes, Ana Belén Ramón-Rodríguez, Armando Ortuño Padilla

This research analyses the immediate impact of the Brexit on British tourism in

Spain using the Bayesian structural time series models framework. The results

obtained show that between July 2016 and September 2017, Brexit has not
 produced any initial negative effect on the arrival of British tourists or on their

spending in Spain.

Trade Journals

Asia

1. TTG MICE

August 2019

 36 Top Incentive Ideas

 Mauritius – Indian Oceans Rising Star

Xinyi Laing-Pholsena shaes why the island nation should be earmarked by

incentive planners

 Hiroshima - Shaping a city’s Events Future

Hiroshima is outing behind its dark history and putting forth a dark suit to attract

major business events

July 2019

 Taiwan – Dive into the heart of Asia – Pamela Chow

Offering a staggeringly diverse wealth of natural wonders, cultural heritage,

amazing gastronomy and world class infrastructure. Taiwan rises as an attractive

destination for meetings, incentives and events in Asia.

 Food for the soul – Rachel A J Lee, Adelaine Ng, S Puvaneswary.

Meals during business events are a networking catalyst, a way for delegates to

contribute to sustainable goals and an opportunity to experience the destination

2. MIX

August – September 2019

 Knowledge Walkabout - Martin Donovan

 Australian destinations are creating solid trails between business events and

natural wonders. Updates from the country’s convention sites.

 Going Live with 5G – Steve Cray

China beats the way in 5G mobile technology and the higher speeds it brings has

immense potential for events. Yet its mired in controversy

June-July 2019

 Reinventing the Bund – Mark Graham

Revitalised places around Shanghai storied waterfront are hosting glamourous

events, while groups also have options in Hangzhou, Suzhou and Ningbo.

 How tech makes events more human – Will Kataria

Digital technology is growing at a fast pace, but it still can be harnessed to

enhance person-to person engagement.

USA

1. Convene

September 2019

 Crowd Control: The Events Industry and Overtourism – Jennifer Dienst, Barbara

Palmer

As cities around the world recalculate the cost of tourism to their communities,

business event organizers have an outsized opportunity to make a positive

difference. But that doesn’t mean that it’s business as usual.

 Technology’s Role in Overtourism - Jennifer Dienst

Some destinations are finding that they can use technology to help lessen the

problem of overcrowded sites and neighborhoods by nudging tourists toward less-

traveled locales.
 A Five-Borough Business Events Strategy for Overtourism – David McMillin

To spread the wealth of business travelers, NYC & Company has been working to

educate event organizers on opportunities offered by the rest of the city.

 Embracing Autism Inclusivity in Event Spaces – Casey Gale

What does it take to make a facility more attuned to the needs of individuals with

autism or special sensory needs? One organization removes the guesswork for

venues — including the first convention center to be Sensory Inclusive Certified.

August 2019

 Holding on to What Makes Us Human in an Automated Future – Barbara Palmer,

Michelle Russell

As AI makes inroads into areas that have traditionally been the domain of

humans, the question becomes: Where will people fit in, particularly when it

comes to work? Let’s take a peek into the future. You might want to buckle up.

 HospitableMe’s Mission: Teaching LGBTQ Sensitivity - Casey Gale

HospitableMe helps tourism and hospitality industry professionals make LGBTQ

travelers feel welcome. Sometimes, its founder says, that requires “a little bit of

history, a little bit of sociology, a little bit of biology, a little bit of Ripley’s

Believe It or Not, to kind of bring [them] around.”

 Having a Heart for Financially-Challenged, International Attendees – David

McMillin
 The Heart Rhythm Society lowered registration fees for conference participants

coming from lower- and lower-middle income countries in order to spread

electrophysiology education to developing economies.

2. Meetings & Conventions Online

August 2019

 How CVBs are tackling, boycotts, shrinking budgets and other challenges – Den

Welsh

Issues affecting association’s members

 Can we keep guns out of meetings – Barbara Peterson

Planners, Hotels and destinations seek a smart approach in a patchwork of

policies

3. Successful Meetings

June 2019

 How meeting planners can get more from CVBs & DMOs – Alex Palmer

Today’s convention and visitor bureaus have become full fledged partners in the

meeting planning process

 Six event apps to enhance your next meeting – Michael J Shapiro

6 tools that can help meeting planners run a better conference

United Kingdom

1. Conference & Incentive Travel

Summer 2019

 The moral dilemmas of working in events - Creative director of Julia Charles

Event Management explains why certain ethical issues change between countries

and cultures.
  The growing importance of face-to-face marketing - Keith Austin, CEO and

founder of Event Marketing Solutions, believes roadshows are more important

than ever.

 What is the most valuable skill for an event manager? - Mark Williams

A pleasing poll for personable people - what do you consider to be your greatest

asset when running events?

Spring 2019

 The 'terrifying' problem of food waste at events - Tim Benson from The Event

Alliance

How event planners can minimise their contribution to the problem of food waste.

 How one event agency tripled its turnover in three years - Charlotte Flach

Smyle's Rick Stainton talks accolades, expansion and the challenge of

maintaining such rapid growth.

 Why incentive travel needs to be Instagrammable - Jo Kelly, CR Worldwide

Why incentive trips must include plenty of incredible experiences that can be

shared.

 Whisky Business - distilleries with event and conference space - Andrew

McCorkell.

Makers of alcoholic beverages offer splendid event and conference facilities in

Ireland, Scotland, England and Wales.

2. Conference News

September 2019

 Green Barriers – Charlotte Gentry, CEO & Founder, Pure Events.

Suppliers and venues are making sustainability harder for organisers.

 Indoor Pollution at Events – Martin Fullard

  A Degree of Influence

Influencers marketing is a rage, but can it work in B2B world.

July – August 2019

 An event for everyone – Martin Fullard

What event organisers should be considering when kit comes o accommodating

those with physical and neuro-diverse needs

 Get your head around it – Martin Fullard

Report on Mental Health in the events industry conducted by events agency Right

Angle Corporate

Australia

1. MICENET

August – September 2019

 The changing face of luxury – Amy Merriman

What does luxury mean and how the concept has changed in events.

 Why you need a social media strategist – Annabel Sullivan

5 ways to get started

 The myth of best practice content design – Peta Moore

Investigation into whether there is a formula for better meetings

 Measuring Up – Jessica Christy and Ashleigh Cooper

Recognising valuable professional development opportunities and putting

yourself forward is imperative

June – July 2019

 JOI to Event Project Management – Brad Foster

Discussion on the world’s first intuitive event project management software

called JOI
 5 things companies look for when hiring event people – Brad Foster

Age? Experience? Attitude? Having a variety of personalities? Or a combination

of all these?

 Leveraging events in a visually hungry social world. – Amy Merriman

How branded client experiences can be leveraged to ensure they live beyond the

day of the event by turning social media users into brand advocates.

-End of Assignment-