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www.ClearActionCX.com
What is a Customer?
(1) Has a role in the decision/action to get something.
(2) Uses what is obtained.
Customer Experience
All interactions people have with or about a solution:
messages, people, processes, products, or services.
Across the CX ROI building-blocks, choose the component mix that best fits your company’s unique situation
Across the CX ROI building-blocks, choose the component mix that best fits your company’s unique situation
http://ClearActionCX.com/cx-success-factors
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CustomerExperienceOptimization
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