AV industry is an industry that is changing at a rapid rate so personal commitment to continuous

professional development is a must to keep myself current.

How many years of experience one must sign up a course in AV industry especially with Infocomm
recognized AV Technologist Certificate. It formalizes what you may already know and gives a good
base for the next level.

My goal is to be CTS certified AV professional. Be it in CTS-D or CTS-I

Currently in this country there are 30 AV professionals and out of these 3 AV specialist designers.

There are online courses that one pursue to achieve ones aspirations /goals to improve on the
knowledge in science and technology behind today’s modern audio, video and display systems.

It is a requirement as an AV Technician to be consistent with industry standards and best practices in

that way you can be creating a consistent application of audiovisual systems design as they evolve.

Therefore achieving a standard of quality for maintenance and reliability throughout all renovation
and new building projects. AV technology systems covers systems that support teaching, learning
and research

AV equipment integrated to enterprise management system to support automatic switching of

inputs, outputs and projectors to prolong the life of lamps in projectors, amplifiers and speakers,
display equipment, lights, computers, microphones.

Access to content must be managed and controlled by content management system.

ASSOCIATED DESIGN STANDARDS AND CONSTRUCTION SPECIFICATIONS

ANSI/INFOCOMM 1M-2009 Audio coverage uniformity in enclosed listener areas.

ANSI/IFOCOMM 2M 2010 Standard guide for audiovisual systems design and coordination
processes

ANSI/INFOCOMM 3M Projected image system contrast Ratio

COMPONENTS OF AV SYSTEMS

a. Ceiling speakers
b. AV control touch panel
c. Wireless microphone
d. Video conferencing camera
e. Projectors ceiling mounted
i. Hitachi
ii. Epson
iii. Panasonic
iv. Others approved by IT
f. Projection screens wall mounted motorized
g. Monitors
h. Displays
i. Workstation shall support USB, DVD/CD,VGA, HDMI input
j. Lectern system inputs via panel that will include VGA, HDMI, USB, AUDIO AND DATA PORTS,
PROJECTOR, LAPTOP, PROJECTION SCREEN, MICROPHONE, SPEAKERS, DOCUMENT CAMERA,
MONITOR
1. Samsung
2. Philips
3. Sony
4. NEC
5. LG
6. Others approved by IT

QUESTIONS
I. Core university business hours Monday to Friday
II. A shift system is in place to ensure adequate cover is provided for continuity of
service delivery
III. University policies and guidelines with respect to hiring AV systems
IV. Lecture venues are they booked if so does it have a booking system, do
presenters /lecturers provide lectures hours to AV technician so that he can
monitor equipment if the lecture is finished and the pieces of equipment like
projectors, workstation are left switched on so enterprise management system
can be used to switch off these?
V. What are receiving and handling requests for support procedures: so that
standard operating procedures can be developed and documented and
implemented by AV team.
VI. Does the university provide training and staff development or one has to
undertake professional courses at a personal level to ensure that skills and
knowledge are up to date so that the role is performed to the required level?
VII. Travelling to conferences occasionally which in my view is a platform for
sharpening each other regarding fact changing AV industry?
VIII. AV technicians frequently work early mornings, late evenings, weekends and
public holidays What are policies regarding time off to cater for such hours?
IX. Is this AV system solely meant for teaching, learning and research purposes? Or
video production too? If it is meant for video production too is the AV technician
render assistance to processing, editing, production and archiving of audio visual
material using a range of digital tools and software?
X. Do we have procedures in reporting broken equipment? If so how does one log
a fault? Through Request Tracking System? Or telephonically? Or take a picture
of a broken equipment and attach it to an email?
XI. Does the CTLM have spares in stock so that AV equipment can be quickly
replaced or repaired as needed, for example blown projector lamp.
XII. Are all teaching lecture venues of an agreed standard in terms of AV/IT and
physical environment? I will conduct a survey of teaching venues to gather that
information using my statistics knowledge.

WHAT I MUST KNOW

a. IT Service Management system to manage, allocate and monitor support tasks.

b. It networking
c. Av system design
 d. Interpersonal and communication skills
e. Organizational skills
f. Ability to adapt communication style to suit the audience
g. Ability to work within a charging business and technical environment
h. Ability to deal with confidential and sensitive information with tact and
discretion.
i. Reactive support such as repairing faulty equipment
j. Proactive support to reduce technical faults that would otherwise delay lectures
or hamper teaching time.
k. Maintaining and installing AV systems requires working with vendors and
outsourced service providers to ensure that AV equipment remains operational
and in good working condition.
l. Project implementation committee oversees and steers the project, while the
project management group oversees the execution of the work. Of course each
project will be carried out under the guidance of the teaching lecture venue
facilities committee which monitors the state of teaching lecture venues and
advises on strategies for teaching lecture venues refurbishment and sets the
design criteria for teaching spaces. The project will consist of
1. Physical renovations
2. Audio-video and information technology
3. Lecture recording
4. Access control(including teaching lecture venue bookings)
5. Customer support and
6. Communication and change management
7. Preparation of teaching lecture venue for biometric equipment
8. Densification of wireless hotspots in teaching lecture venues
9. Installation of hearing loops

IT SERVICE MANAGEMENT

An overview of IT service management

 Service management defined

 Services and quality

 Organization and policies
 Process management

Definitions

 Service: is the way of delivering value to customers to facilitate what the customer wants to
achieve. Service provider has services and service asset.
A customer is a person who needs resources of IT: network bandwidth, printer services,
internet services, monitoring services, logging services, security services, application
development, and product management, troubleshooting. How the customer interact with
the service provider communicate in sharing information to meet each other goals.
 Service management: is a set of specialized group of capable
 Service management lifecycle:
  Service manager

Why does IT exists in an organization?

IT is there to support business in its activities generating profit or nonprofit- helping an
organization in meetings the goals: providing services and service asset

The AV field is an exciting industry combining a number of seemingly disparate technologies and
products to create systems that enhance communication. It attracts professionals from a wide range
of disciplines: architect, engineers, electricians,

AV system defined as all pieces of equipment integrated to fulfill the intent of communicating audio/
or video content to an audience. It is a set of specified, individual audio and video components
designed and configured to operate as one comprehensive system.

IT the study or use of systems (especially computers and telecommunications) for storing, retrieving
and sending information.

Infrastructure- the basic physical and organizational structures and facilities needed for the
operation of an organization.

ICT- any communicating device, application, or service related to radio, television, cellular
technology, computing, networking, satellite systems, including services such as videoconferencing
and distance learning.

AV Designer is a person or entity responsible for the design and documentation of the AV systems
and infrastructure associated with the AV systems. AV Designer helps to define the needs, establish
an appropriate budget, coordinate requirements with other designers and contractors, create a
schedule, and document the solutions.

AV Designer will fall into one of these categories:

AV Consultant: a firm or an individual who is responsible for the specification of the

required AV systems.
AV System integrator: a firm or individual who is responsible for the AV design as well as
the supply and installation of the equipment. This firm typically also provides software
development, system training, warranty coverage, managed services, and ongoing service
options.
Campus AV Staff: a group or individual on the campus technology staff may perform the
equipment installation, develop software, conduct user training, the group may also
document the systems. This group is responsible for ongoing system maintenance and
training users.

AV systems Design

Project processes:

 Needs analysis
 Program report
 Schematic design
  Design Development
 Construction Documents
 Construction phase
 Verification
 Support phase

DEFINING THE AV INDUSTRY

 Visual display
 Audio reproduction
 Video and audio recording production and post-production
 AV signal control, distribution and transmission
 Lighting
 Control systems
 Interactive display and audio presentation systems
 Collaborating conferencing(video, audio, data and web-conferencing)
 Streaming media
 Furniture & lecterns
 Cabling connectors, racks, cases and accessories

This industry interfaces with IT and telecommunications industries to create and transport the
information that is presented to the intended audience.

THE ESSENCE OF AV DESIGN AND INTEGRATION

AV design and integration combines four essential elements:

 The hardware, or the physical electronics that are connected together

 The software, or programs that are loaded into the electronics to perform various AV tasks
 The environment, or the space and infrastructure within which the hardware and software
work
 The content, which includes video, audio, and data material created and presented using the
software and hardware available.

Pro AV integration is the process whereby professional audiovisual systems and equipment are
designed, purchased and installed within a building project. Typical tasks include:

i. Project needs analysis

ii. System design engineering
iii. Equipment specification
iv. Equipment acquisition
v. Equipment installation
vi. Interface and control programming
vii. Testing
viii. Training
ix. Technical support

Overall project success is dependent on the physical environment in which the system is
installed, the greater integration process includes coordination with building architecture,
interior design, acoustics, lighting, structural, mechanical, electrical systems, both during design
and construction phases. The processes may include other systems such as security systems, life
safety systems, fire alarm systems, sound masking, computer and telecommunications

PRO-AV applications are in commercial, government, education, religious, and transportation

facilities and include installation in arenas, stadiums, and performing arts spaces, classrooms,
auditoria, boardrooms, command and control centers, courtrooms, museums, training rooms,
multimedia presentation rooms.

THE DEMAND FOR AV PROFESSIONALS

This is an expanding industry that needs AV professionals to help specify, integrate, install and
service AV products for optimum performance

In addition the importance of PRO-AV is directly related to the growth and development of
audio, video, and control and communications technologies including personal computers and
the internet.

The continuing emergence of new markets and technologies brings new challenges to the
system designer in creating environments where images and sounds are well perceived by the
audience.

For those in the AV industry PRO-AV requires continually learning new ways of delivering value
to the customers. New technologies emerge daily, re-education and re-orientation is an ongoing
state of affairs. To survive AV professionals have to stay ahead of the game.

This AV industry is experiencing growing pains as IT professionals seek to gain knowledge about
AV solutions and properly integrate them into IT environment. New technologies such as
streaming media, webcasting, and digital signal processing, wireless and ever developing
software are among the areas creating shifts in the processes and roles.

Project coordinator is the glue that holds the team and its tasks together to meet deadlines and
deliverables for the project. Project coordinator assists project manager in delivering projects
within constraints of project scope, time and cost within the project governance. He is exposed
to Project Management Book of Knowledge (PMBOK) which presents a set of standard
terminology and guidelines for the project management that is widely used in the industry.

Audiovisual technology supports the needs for multimedia-enabled meeting, conferencing,

presentation, production, performance and training that are critical to organizations in business,
education and government.

Consultant provide you with valuable insight into current and emerging technologies when your
projects require optimal communication and collaboration. They are skilled at strategically
evaluating current and future needs, defining infrastructure requirements and envisioning
systems to support the multimedia and information exchange goals of your organization.

Need for collaboration.

The mission for the AV professional is to create audiovisual environments that work- and work
well.

AV professional needs to relate to almost everyone who works on a construction project that
involves an AV system.
AV integration is really more about project management and procedure that is about the audio
and video or design construction, it is about ways in which the project is handled and how each
one of the various professionals perform is critical in the implementation of AV system. Start to
finish all members must work as a team.