send clear and complete

messages

encode message in
symbols the receiver
understanding The Importance of Good
Communication
select a medium
appropriate for the The Communication
message Communication Process
Communication Skills for
select a medium the Managers as Senders and Management The Role of Perception in
Communication
receiver monitors
The Dangers of Ineffective
avoid filtering and
Communication
information distortion

include a feedback
Face-to-Face
mechinism in messages
Communication
provide accurate Communication
Information Spoken Communication
information Skil for Managers Electronically
Richness and Transmitted
pay attention
Communication Skills for Communication Personally Addressed
be a good listener
Managers as Receivers Media Written Communication
be empathetic
Impersonal Written
coss cultural differences Communication

gender differences Understanding Linguistic

Styles
managing differences in
linguistic styles
The Internet is a global
system of computer
networks that is easy to
join and is used by
employees of organizations
around the world to
communicate inside and
outside their companies.
Intranets a company-wide
system of computer
networks.
Groupware and
Collaboration Software
Promoting Wheel network In a wheel
network, information flows
Effective to and from one central
Communication member of the group.
Chain network In a chain
network, members
communicate with one
another in a predetermined
sequence.
Circle network In a circle
Information network, group members
Communication Networks
Technology and in Groups and Teams communicate with others
who are similar to them in
Communication experiences, beliefs, areas
of expertise, background,
office location, or even
where they sit when the
group meets.

All-channel network An all-

Communication channel network is found
in teams. It is character-
Networks ized by high levels of
communication: every team
member communicates
with every other team
member.

Organizational
Communication Networks

External Networks