WHIT

EPA NICE Demo Hub – Quick Guide

PER

Copyright © 2016 NICE Systems Ltd. All rights reserved.

NICE Demo Hub – Quick Guide

Quick Guide
NICE Demo Hub

Version 3.0

Copyright © 2016 NICE Systems Ltd. All rights reserved.

NICE Demo Hub – Quick Guide

What is the NICE Demo Hub?

The NICE Demo Hub is a new, unified product demo platform which provides customer-facing teams with a
single tool to demonstrate existing and planned capabilities of NICE products.

The platform provides common demo capabilities including:

• Customizing the demo to various vertical markets and to specific customer meetings

• Tools to localize the demo to support additional languages

• Standard ‘How to Demo?’ tool

• Version management and more

In addition, the new platform enables our customer-facing teams to promote multi-product deals by
highlighting the power of the portfolio through cross product integrations.

How can I download and use the NICE Demo Hub?

 The NICE Demo Hub can be downloaded from the NICE Demo Hub Server:
http://demo.nice.com:9000/#/start (select Download Official Version option)
 After downloading the official demo version, unzip the file you downloaded and activate the demo locally
from your desktop. No network connectivity is required.
 You can also run the demo remotely using the option ‘Run Official Version’ on the main menu.

The menu of all the NICE solutions appears on the main screen, and you can select the solution you wish to
demonstrate:
 After selecting the solution you will need to select the use case which you wish to demo (some solutions
have more than one use case).

How can I find the documentation for all use cases?

 All the use case demos are documented using the ‘How to demo’ tool which is built into the demo tool.
 The ‘How to Demo’ tool includes the flow of the use case and can be activated using the question mark
icon at the upper/bottom menu bar:

How can I customize the NICE default Demo version?

Navigate to: http://demo.nice.com:9000/#/start

 user = nice, password = demo (lower case)

 Have to be on NICE VPN to access

 Chrome Browser recommended

 To customize the official demo version for your own needs (e.g. specific vertical, specific
customer), login to the demo customization server. The following window appears:
 Select the Customize Official Version option
 In the next window, select the demo / use case which you wish to customize (you can customize several
use cases at the same session). For this example Analytics Driven Quality Management was selected
 You can edit any text field as needed and change any image which has the pencil icon:
After changing text title select check mark to save

Select Edit Translations to edit languages

Select Settings to make additional changes

User Header Data to change module name, logo, agent or supervisor names
Player Tab to change recorded interaction
App Picker to change type of demo run i.e. Nexidia

Translations tab for additional languages changes

 You can add a customer logo and also customize the demo name.
 You cannot change the Welcome line.
 When you finish your customizations, select the Pack and Download option from the Setting button on
the upper/bottom menu bar. The following window appears:

 Click Download. The customized version will start downloading to your laptop. Approx 80 GB

 When the download is completed, you can extract the ZIP file to a local folder and open the demo by
activating the file:

How can I customize a local Demo version?

You can customize a local version which you or your colleagues created. To customize a local version, first
upload the local version to the customization server:

 Select the Customize Local Version on the main menu of the customization server. The following window
appears:
 Read the guidelines.

 Click Continue. A standard file chooser dialog appears. Select the old zip file of the pack you wish to
customize.

 By default the system will use the same pack for all demos in the system (typical case), but you have the
option to load a different data file for a specific demo from a different pack.

 You can also use the factory data (the data that comes with the original, most updated, version).

 After the upload is completed, customize as needed (in the same way that customizations were made to
the default version).
 You can edit any text field as needed and change any image which has the pencil icon.

 When you finish your customizations, select the Pack and Download option from the Setting bottom on
the upper menu bar. The following window appears:

 Select the Download button and the customized version will start downloading to your laptop.

 When the download is completed, you can extract the ZIP file to a local folder and open the demo by
activating the file: