Case Study 1

Sally was told that she had to visit a client to discuss a function that was not possible

over the telephone using communication software such as Skype. As the client was

in the country she would be provided with accommodation, a business car and a

mobile phone to use while she was away. As there was a shortage of telephones

she would borrow the sales managers phone as he was having an operation and

was not allowed access to a phone.

She was given the items without any training, instructions, or opportunity to test the

equipment. She discovered later that the batteries were dead and she did not have a

charger for the phone so she had to buy a new set of batteries using her own money.

On the second day, while waiting for her client, Sally played with the phone looking

for games. What she discovered were photographs of men and women in pictures

that were clearly not of a business for sexual harassment.

Work task: Write a one-page report to your manager detailing what procedures you

would recommended introducing as a result of the above situation.

A report of suing the business for sexual harassment.

Because of shortage of telephones Sally decide to borrow the sales managers

phone. She was given the item without any training, instruction, or opportunity

to test the equipment. On the day while Sally waiting for the client , she played

with phone and looking for games. But Sally accidentally discovered were

photographs of men and women does clearly not a business nature.

I am writing this letter because the manager needs the proper punishment for

sexual harassment. Maybe he/she will be transferred to a different department

or work under a different, more respectable boss. I would also like a formal

apology and acknowledgment by the manager, and I feel that he/she should

participate sensitivity seminar.

Thank you for taking the time to address this issue.

 Case study 2

Ron manages a small restaurant with one computer on which were the

accounts of the business, payroll, and all business correspondence. It failed

and had to be replaced. As Ron had all the necessary software it was simply

a matter of installing the software and then copying the data on to the system.

Ron was not sure where the software was located. He had a box of disks, but

these had been collected and retained for all the computers over the last ten

years. Finally, the correct collection was identified but all the serial numbers

and registration details were in emails on his computer, the computer that

would not start.

Ron decided to go to a friend’s place and look at the email there and get all

the details. These took a few hours and he finally returned and started the

install. Unfortunately, there were several programs that were controlled by

web access and the passwords had been stored in the computer. He had to

email them and get a response. Luckily he now had access to email as he

had to spend a long time going back over details to get account numbers and

log in name to prove that he could have the passwords. Finally, after three

days, he had a fully operational computer.

Work task: In the following case study, make a list of the issues that show

poor procedures in the management of business tools.

 Case study 3

Sue operated a small fully licensed restaurant that was making a reasonable profit

from the food, but she believed that liquor sales should be higher. Ray, her bar

manager, decided that it would be a good time to take a holiday and it was agreed

he would take three weeks off.

He returned with ten non-alcoholic recipes purchased overseas. He suggested that

they go partners where he would make the drinks and the establishment would sell

them and buy all ingredients. They would split the revenue 80/20 with the large share

going to the business.

All went well for a month until Ray had to leave early and asked Sue to store the

collection of recipe pages in the safe where the evening’s takings would be stored.

At the end of the night all takings had been by credit cards so there was no need to

open the safe.

When she arrived the next morning the recipes were in a different order and in a

different place. They had been read, possibly copied, and then confidential

information was now known by others.

Ray threatened to sue the business.

Work task: As a result of this experience and the resulting costs and

embarrassment the owner of the business has asked you to consider what

procedures should be used in the future to improve the management of information

within the business. Write a one-page memo giving your recommendations and your

reasons.
The issues that show poor procedures in the management of business tools are:

 Ron have only one computer and all the important files are in there. I

suggest that get some copies of all the important files and save it on a

flash drive or hard drive. In case there’s a problem like that happen

again at least you have a copy of the important files.

 Ron was not sure where the software located. Maybe take down notes

or write it in a memo pad.

 MEMORANDUM

To: Sue and Ray

From: Edison Chavez Jr.

Date: September18, 2018

Subject: Improvement of the management of information

Dear Sir.

As you aware that the business have trust issue. Because of the recipe pages that

stored in the safe was been read, possibly copied and the confidential information

was now known by others. I strongly suggest that maybe each one of you have a

safe and next time be careful and place some hidden cameras all over the place

where the safe at so you can monitor who are the people are near in the safe.

Your immediate action to this matter will highly be appreciated.

 Information relating to the Tourism and Hospitality Industry

Accessing Information involves searching for, looking at, and acquiring relevant

information to develop a comprehensive understanding of material to analysed

information and generate a result, idea or recommendation. Analysing Information

involves breaking down an idea into components to determine the key elements and

make assertions; examining data or information in detail to identify causes, key

factors, recommendations and possible results.

There are numerous online and print information sources that are very accessible to

businesses of any size. Government agencies often sponsor websites that contain a

great deal of information for non-legal professionals. These sites are usually very

reliable and up-to-date. Industry and trade organizations may also sponsor websites

and print publications that contain industry news and comprehensive information

about regulatory changes.

Proprietary database companies sell online access to multiple information sources,

including legislative and regulatory information as well as industry guides that

contain information about companies and their leadership. Database companies

offer subscription packages that include access to data sources that are important to

your business and industry.

A good way to ensure that information remains up-to-date and accessible is to

develop a shared spread sheet for the different information categories pertinent to

your business. Assign responsibility for maintaining these spread sheets to one or

more employees, or take on the responsibility yourself. To address the problem of

making business decisions and assumptions based on outdate information, specify

the date when information is entered and updated in each cell or section of the
spread sheet. Other good policies for maintaining information spread sheets include

identifying information sources in the form of comments on spread sheet cells and

assigning someone to review all of the spread sheet’s information on an annual

basis.

Accessed where: Google

Date: September 16, 2018

Time: 4:26 pm
 Information relating to job roles

Advancements in technology have played a huge role, with travel becoming much

more accessible. There are more flight routes available and online booking, and the

growth of social media have changed the relationship between the customer and the

industry. Today, people are better and more informed – reviews can be read and

bookings made at the touch of a button.

Current affairs can also have an impact. In London, recent growth in the industry has

been driven by key events such as the Queen’s Diamond Jubilee and the Olympic

Games. In 2012 alone, 8,000 new hotel rooms opened in the capital and a further

5,000 are forecast to open in 2013.

Growth is also driven by industry trends. For example, the increasing popularity of

boutique hotels is emerging as a key area of expansion and is forecast to be the

fastest growing hotel segment in London, expecting to double in size between 2011

and 2013. Factors contributing to the growth of the travel and tourism sectors are

many and varied.'

The Tourism and Hospitality industries seem to be undergoing a renaissance despite

forecasts of economic gloom. Not only have tourists become savvier in terms of their

choices and demands, but also an array of new destinations seemed to have

sprouted in an ever-increasingly interconnected world, notably diversifying the travel

landscape.
Accessed where: Google

Date: September 16, 2018

Time: 4:29 pm
 Information sources of information

If you want to hire the right person, you need a crystal-clear picture of the type of

employee you’re looking for. Your job description has to go beyond just experience

and education to include work and character traits that can impact a person’s ability

to thrive in your organization.

The job description you create will serve multiple purposes.

 It forms the foundation of your recruitment ad and can entice the right

people to apply

 It serves as your first opportunity to make a good impression of your

company

 It helps focus your screening process, helping you choose only the

most qualified candidates

 It lets you develop high-impact interview questions that can help you

select the employees you need

Every hiring plan should be based on these features:

 The job - What will the person do? Take the time to spell out the

specifics of the open job. Start with the job title it should be descriptive

and conform to standards for your industry. If your company calls staff

at a certain level in the hierarchy Executives whilst everyone else calls

them Coordinators, then your advert is likely to be overlooked. Come

up with a summary of four or five key duties that will be performed.

Think this through thoroughly as a hazy or incorrect description will

 make it harder for you to match a candidate. If you're not sure what the

job entails, then neither will the reader be.

1. Candidate experience - What background is required to get the job done?

Industry familiarity, practical knowledge, academic qualifications, professional

certification - these may all be crucial to helping you screen candidates you

recruit. Clarify ahead of time the specific experience your ideal candidate

should have and set minimum criteria where possible. This criteria needs to

be loose enough to encourage diverse applications, but strict enough to

dissuade undesirable candidates.

2. Candidate skill - What unique skills must the person possess? Look at the

duties the person will perform and assess what skills are required to complete

those tasks. A call centre representative, for example, will need good phone

manners and may also need to be a good listener, whilst a call centre team

manager may need leadership skills and project planning ability. Your list

should include hard skills (what the person knows) and soft skills (how the

person applies that knowledge).

3. Working Style - How will the person get the job done? In a small business, the

way a person works can be as important as what they do. They'll need to

mesh with your corporate culture and the team you currently have in place.

For instance, a person who thrives off the energy of others won’t succeed in a

company where everyone works solo. Try to get across the general working

methods so candidates know what they're letting themselves in for.

4. Candidate temperament - What kind of personality succeeds in your

organization? Taking working style a step further, consider the attitudes and

manners you want in a job candidate. Your goal will be to find the type of
person that is most productive in the work environment you've created and

who can complement your current workforce. Develop a list of the character

traits you most value, things like sense of humour, honesty, compassion, etc.

You might not list these in your recruitment ad, but they can help you choose

between candidates after more in-depth interviews and screening.

Accessed where: Google

Date: September 16, 2018

Time: 4:31 pm
 Role of government and industry bodies

The elected government of any nation has the responsibility to ensure the

management of the security sector is in line with democratic best practices and the

provision of security as a public good. Governments also bear the political

responsibility for the activities of the security sector. As a result, governments need

detailed and extensive plans and management structures to ensure security policies

and practices are transparent and accountable.

Security institutions that are responsive to public needs tend to be transparent; those

which are indifferent to public needs tend to be opaque. This section outlines key

institutional governance issues affecting key government ministries responsible for

security sector agencies.

Governments must also ensure that the legal framework for the activities of each

security sector institution is exhaustive. The legal framework for ministries,

directorates and security institutions needs to be developed in line with international

good practice and ensure consistency with the rule of law. Legislation needs to

clearly define the roles and responsibilities of each security institution, specify the

authorisation procedures for administrative and operational activities, identify the

applicability of internal rules and procedures, ensure instruments exist for other

stakeholders to engage and monitor security institutions, identify the constitutional

basis for each components’ activities, and ensure security institutions’ employees

are accountable for their actions before the law. Additionally, legal frameworks need

to incorporate and facilitate access to information for the general public and

democratic institutions.
Transparent and effective human resources management provides a robust means

for enhancing professionalism among law enforcement personnel, including their

civilian management and civilian staff. Encouraging effective human resources

management by the ministry and its directorates includes the development of

transparent salary, promotion, and professional development policies; the creation of

comprehensive databases for personnel management; the establishment of merit-

based recruitment and performance evaluation systems; and the development of an

effective salary payment system. Efforts should be made to increase the participation

of women in the security sector, as well as facilitate their retention and promotion.

Financial resources management is based on the premise that the law enforcement

sector is subject to the same principles of public sector management as other

sectors. Budget policies need to be transparent in order to ensure they are

affordable, and to ensure they complement other government priorities and

strategies. Financial resources management should be supported through the

development of transparent and accountable procurement systems; the development

of efficient auditing systems; and enhancing financial planning and management not

only within ministries but also within the management units of security sector

institutions themselves.

Accessed where: Google

Date: September 16, 2018

Time: 4:33 pm
 Reason for monitoring current issues

Monitoring and evaluation are critical for building a strong, global evidence base

around violence against women and for assessing the wide, diverse range of

interventions being implemented to address it. At the global level, it is a tool for

identifying and documenting successful programmes and approaches and tracking

progress toward common indicators across related projects. Monitoring and

evaluation forms the basis of strengthening understanding around the many multi-

layered factors underlying violence against women, women’s experiences with such

violence, and the effectiveness of the response at the service provider, community,

national and international level. This is critically important because while the global

evidence base on the proportion of women having ever experienced various forms of

abuse is strong, evidence on what kinds of strategies are effective in preventing such

violence and offering adequate support to victims and survivors is still weak. This is

especially relevant in resource poor areas, where difficult decisions need to be made

with respect to funding priorities. At the programme level, the purpose of monitoring

and evaluation is to track implementation and outputs systematically, and measure

the effectiveness of programmes. It helps determine exactly when a programme is

on track and when changes may be needed. Monitoring and evaluation forms the

basis for modification of interventions and assessing the quality of activities being

conducted. Monitoring and evaluation can be used to demonstrate that programme

efforts have had a measurable impact on expected outcomes and have been

implemented effectively. It is essential in helping managers, planners, implementers,

policy makers and donors acquire the information and understanding they need to

make informed decisions about programme operations. Monitoring and evaluation

helps with identifying the most valuable and efficient use of resources. It is critical for
developing objective conclusions regarding the extent to which programmes can be

judged a “success”. Monitoring and evaluation together provide the necessary data

to guide strategic planning, to design and implement programmes and projects, and

to allocate, and re-allocate resources in better ways.

Accessed where: Google

Date: September 16, 2018

Time: 4:35 pm
 Collecting information relating current issues

So, how do you go about finding this information? There are two ways to go about it:

you can use information that's already out there (after all, there's no sense in

reinventing the wheel); or, if what you are looking for just doesn't seem to exist, you

can collect new information yourself. Either way, there are ten steps you will want to

go through, to help make your information collecting as efficient and as painless as

possible.

Accessed where: Google

Date: September 16, 2018

Time: 4:39 pm
 Range of current issues that you consider important

Problem identification provides the platform for investigating a broad range of

interventions and generating options. Initiatives developed in subsequent steps of

the Framework should address the problems identified here.

The process of problem identification involves the development of clear,

straightforward problem statements that can be linked directly with the specific goals

and objectives already identified in Step 1. These statements should clarify how the

problem might prevent the achievement of these goals and objectives.

Problem statements are tested and refined through more detailed analysis

undertaken as part of problem assessment and prioritisation (see sections 3 and 4

below).

When identifying problems, the following should be taken into account:

 Problems prevent the goals and objectives identified in the previous step from being

achieved. This should include the full range of objectives identified in the previous

step – including objectives for different levels of planning and markets (see F1,

section 3.1).

 Problem identification should consider not only ‘problems’ or ‘challenges’, but also

constraints on opportunities that are preventing the goals and objectives from being

achieved.
 Identification should be based on empirical observations, such as data and

information obtained from surveys, demand modelling, interviews and studies from a

wide range of sources.

Problem identification should result in problem statements that describe the nature of

the problem facing the transport system and its components.

Accessed where: Google

Date: September 16, 2018

Time: 4:43 pm
 Different types of primary and secondary data

Primary

Primary data: Data collected by the investigator himself/ herself for a specific

purpose.

Examples: Data collected by a student for his/her thesis or research project.

(In movies) The hero is directly told by the heroine that he is her “ideal man”.

Secondary data: Data collected by someone else for some other purpose (but being

utilized by the investigator for another purpose).

Examples: Census data being used to analysed the impact of education on career

choice and earning.

(In movies) The hero reads a fictional account of the heroine’s “ideal man” (written

for a course in English composition) that seems to describe him accurately. He

seeks confirmation from his friends, concluding that he is her “ideal man”. (He never

asks her directly, but assumes the “facts” are correct).

Some Advantages of using Primary data:

1. The investigator collects data specific to the problem under study.

2. There is no doubt about the quality of the data collected (for the investigator).

3. If required, it may be possible to obtain additional data during the study period.

Some Disadvantages of using Primary data (for reluctant/ uninterested

investigators):

1. The investigator has to contend with all the hassles of data collection-
 deciding why, what, how, when to collect

 getting the data collected (personally or through others)

 getting funding and dealing with funding agencies

 ethical considerations (consent, permissions, etc.)

2. Ensuring the data collected is of a high standard-

 all desired data is obtained accurately, and in the format it is required in

 there is no fake/ cooked up data

 unnecessary/ useless data has not been included

3. Cost of obtaining the data is often the major expense in studies

 Some Advantages of using Secondary data:

1. The data’s already there- no hassles of data collection

2. It is less expensive

3. The investigator is not personally responsible for the quality of data (“I didn’t do it”)

Some disadvantages of using Secondary data:

1. The investigator cannot decide what is collected (if specific data about something

is required, for instance).

2. One can only hope that the data is of good quality

3. Obtaining additional data (or even clarification) about something is not possible

(most often)

Accessed where: Google

Date: September 16, 2018

Time: 4:46 pm
Secondary

Market research can be obtained from primary and secondary methods. Both have

similar purpose of meeting the end results for a project, but differ in methods of how

these are conducted, or analysed. A primary research is similar to secondary

research in terms of the helping the client fulfil research objects, but are different as

per the investments, observation techniques and a lot more.

Primary Research

It is the information taken first-hand by the researchers, who collects the data and

completes the study process without referring to any second-hand sources. Large

companies with good funding prospects can perform primary research such as

surveys, face-to-face interviews, social media surveys/polls/feedback, analysis of

customer feedback, getting response via email etc.

Advantages

Research is oriented for specific goals and purpose, cutting out possibility of wasting

resources.

The researchers can change the course of study whenever needed, and choose

platforms for observation well-suited for projects.

Gives original research quality, and does not carry bias or opinions of third parties.

Disadvantages

Primary research may ask for huger expense than secondary research.

The procedure is more time consuming, and costs a lot of assets.

The outcome from research audience may not be always feasible.

Secondary Research

It is the information that someone has already researched on, prepared, and

analysed. The results are available for use, and can help other future researchers in

referring the data for studies. Some of the examples of secondary researches are

government consensus, public agency annual reports, magazines, newspapers,

journals, online databases etc.

Advantages

Cost-effect, ready made observations, less time spent on gathering information.

Statistically reliable, less requirement of expertise from internal team.

Trustable and ethical practices existing to support or organize other researches.

Disadvantages

Information may be unsuitable for current research project.

The data may lack details that fulfil goal of the client at present.

Accessed where: Google

Date: September 16, 2018

Time: 4:49 pm
 Information systems

Many organizations work with large amounts of data. Data are basic values or facts

and are organized in a database. Many people think of data as synonymous

with information; however, information actually consists of data that has been

organized to help answers questions and to solve problems. An information

system is defined as the software that helps organize and analysed data. So, the

purpose of an information system is to turn raw data into useful information that can

be used for decision making in an organization.

General Purpose vs. Specialized Information Systems

There are some general types of information systems. For example, a database

management system (DBMS) is a combination of software and data that makes it

possible to organize and analyse data. DBMS software is typically not designed to

work with a specific organization or a specific type of analysis. Rather, it is a general-

purpose information system. Another example is an electronic spread sheet. This is

a tool for basic data analysis based on formulas that define relationships among the

data. For example, you can use a spread sheet to calculate averages for a set of

values or to plot the trend of a value over time.

In contrast, there are a number of specialized information systems that have been

specifically designed to support a particular process within an organization or to

carry out very specific analysis tasks. For example, enterprise resource planning

(ERP) is an information system used to integrate the management of all internal and

external information across

an entire organization. Another example is a geographic information system (GIS),

which is used to manage and analyse all types of geographical data. Expert systems

are another example of information systems. An experts system is designed to solve

complex problems by following the reasoning of an expert.

Accessed where: Google

Date: September 16, 2018

Time: 4:50 pm
 Point of sale systems

So what is POS? POS stands for point of sale. A point-of-sale (POS) transaction is

what takes place between a merchant and a customer when a product or service is

purchased, commonly using a point of sale system to complete the transaction. To

see different types of POS systems, click here.

So when you’re at your favorite restaurant or retail shop, and you make a purchase,

you are completing a point-of-sale (POS) or a point of purchase (POP) transaction.

Merchants typically use a POS system to complete a sales transaction. In its most

basic definition, a POS system is a combination of POS hardware and POS software

to create a POS machine for processing a transaction and payment.

Cash registers are not as evolved as using a POS system and lack many of the

functions and features of a modern day point of sale system. A cash register could

be considered a point of sale solution technically, however, for

our definitions, we will be focusing on point-of-sale machines (aka POS terminals)

that involve both software and hardware. Continue below to learn more.

Accessed where: Google

Date: September 16, 2018

Time: 4:52 pm
 Internet

Internet, a system architecture that has revolutionized communications and methods

of commerce by allowing various computer networks around the world to

interconnect. Sometimes referred to as a “network of networks,” the Internet

emerged in the United States in the 1970s but did not become visible to the general

public until the early 1990s. By 2015, approximately 3.2 billion people, or nearly half

of the world’s population, were estimated to have access to the Internet.

The Internet provides a capability so powerful and general that it can be used for

almost any purpose that depends on information, and it is accessible by every

individual who connects to one of its constituent networks. It supports human

communication via electronic mail(e-mail), “chat rooms,” newsgroups, and audio and

video transmission and allows people to work collaboratively at many different

locations. It supports access to digital information by many applications, including the

World Wide Web. The Internet has proved to be a spawning ground for a large and

growing number of “e-businesses” (including subsidiaries of traditional “brick-and-

mortar” companies) that carry out most of their sales and services over the Internet.

(See electronic commerce.) Many experts believe that the Internet will dramatically

transform business as well as society.

Accessed where: Google

Date: September 16, 2018

Time: 4:57 pm
 General Industry knowledge

Increasing your industry knowledge gives you a competitive advantage and assists

you in the growth of your business. In addition to learning as much as possible about

the history of your line of business, ensure that you update yourself on the current

trends and the latest news in your industry. Schedule time each day for industry

education and research, so that this important component of your professional

growth does not get postponed in lieu of more pressing matters.

Mentorship

Find a mentor. This traditional method of professional learning involves securing the

tutelage of an individual more established in your industry. Mentorship can evolve as

an extension of networking with colleagues, or it can be arranged. Consider what

you can offer a mentor in return for advice, such as a specialized area of skill that

you may have. Approach your potential mentor to propose a barter arrangement: his

coaching in exchange for your help in an area in which he may not be as well

versed.

Network
Networking is a way in which to relay and acquire information. Set up business

lunches with specific conversation topics in mind. Attend business functions as often

as your schedule will allow, and be social and mingle. Obtain memberships in as

many relevant trade organizations as you can and make room in your schedule to

attend some of the events they host. Attend

trade shows whenever possible. Schedule conference calls with colleagues and

share information.
Read Trade Publications
Order subscriptions to reputable publications in your field, and set aside time to read

each day. A trade publication has a more narrow focus than a consumer publication,

and is targeted to readers who work in a specific industry. Ask your colleagues for

reading recommendations or search online for reading ideas. Create a daily reading

habit, even if the time is limited: half an article or an online post read over lunch

yields more information than no reading at all.

Conduct Online Research

Set aside time each day to update yourself on current industry happenings by going

online. Set up Google alerts for your topics of interest, and bookmark a few high

quality industry blogs and forums. Create a LinkedIn profile and a business Twitter

account, and follow other business accounts in your industry. Bookmark business

reports and databases for future reference. Employ the most basic of Internet

research tools, the keyword search, to access an abundance of industry specific

information.

Accessed where: Google

Date: September 16, 2018

Time: 5:00 pm
 Learning opportunities

Learning and development opportunities exist both inside and outside the

workplace.

The type of activity you undertake will depend on a number of factors including:

 which subjects are relevant to you;

 availability of opportunities;

 what the learning involves;

 your preference and learning style;

 cost;

 support from your employer.

Learning at work
Formal training courses and new tasks, projects or responsibilities at work may offer

you the chance to develop new skills or build on existing ones, but these are not the

only way to learn at work. Successful learners will seek to create opportunities

through discussions with line managers or work shadowing colleagues. In fact,

anything that extends your knowledge or allows you to use this knowledge in

practice can contribute to developing your competence. These may include:

 research;

 preparing and presenting reports;

 broadening technical knowledge;

 talking to suppliers, customers or specialists and working with them to determine

their technical requirements;

 undertaking design tasks;

 undertaking risk assessments and performance analysis of engineering

equipment.

 Formal training or training courses

Courses can differ in length of time and depth of subject as well as in the type of

skills or technical knowledge they cover. It is important to take into account your

preferred learning style, the time available, cost, location and any business needs of

your employer or future employers when selecting a course. This will ensure that

you are making the right choice and that it is fit for purpose.

Another consideration may be open or distance learning which allows you to work in

your own time and fit learning around other commitments. This learning may be

online, through CDs or other interactive media. You may undertake this as a one-off

or as a course of study but it is important that you consider whether you have the

time to commit and discipline to undertake this method as it is not for everyone.

It is not just about attending a course or event or undertaking training but about how

you implement this learning into your workplace or how it guides your career

planning that is important, especially in developing your

competence. Capturing your learning will enable you to establish the value of each

piece of learning and will help you to reflect on them.

Other learning opportunities

As well as formal or on the job training there are other, less obvious, avenues you

may wish to pursue in order to develop your professional development.

These include:

 reading professional magazines or specialist journals;

 attending local events or lectures e.g. local branch or networking events;

 maintaining involvement with the wider community by getting involved in local

government, volunteer groups or youth clubs;

 Participating in sport or organising these events;

 Learning from experiences by analysing why some things succeeded when others

failed and consider how this has improved competence.

Accessed where: Google

Date: September 16. 2018

Time: 5:05 pm
 Information to enhance performance

Training programs provide opportunities for low-income individuals to qualify for

better jobs and enter the middle class. These programs also provide opportunities for

workers who lost long-held jobs to qualify for new positions that can offset a

substantial fraction of their earnings losses. Although millions of workers seek out

career and technical training options in the pursuit of financial security and better

lives, many ultimately choose programs that do not suit their needs. Some

individuals do not complete their

training programs, some find that their new skills do not match the needs of local

employers, while many others, uncertain of the outcomes, hesitate to invest time and

money into training programs altogether. Too many workers are making poor

choices in training, but fortunately, this problem can be resolved by helping workers

select programs that they are more likely to complete and that are more likely to

raise their earnings potential. This paper proposes a state-by-state solution, relying

on a competitive framework to encourage states to help prospective trainees make

better-informed choices. The plan will increase the return on training investments by

developing the data and measures necessary to provide the information prospective

trainees need, by presenting the information in user-friendly “report cards,” by

providing help for prospective trainees to use the information effectively and by

creating incentives for states to implement permanent information systems once they

prove cost-effective.

Accessed where: Google

Date: September 16, 2018

Time: 5:10 pm
 REFERENCES

Identifying and accessing information

http://speakingbiz.sheridancollege.ca/2016/04/the-7-survival-skills-accessing-

analyzing-information/

Information relating to the Tourism and Hospitality Industry

https://smallbusiness.chron.com/importance-information-sources-workplace-

13809.html

Information relating to job roles

https://www.google.com.ph/amp/s/www.hotcoursesabroad.com/study-in-the-

uk/career-prospects/tourism-hospitality-industry-in-economy/%3famp=true

Information sources of information

https://hiring.monster.co.uk/hr/hr-best-practices/recruiting-hiring-advice/screening-

job-candidates/what-is-the-essential-information-to-include-in-a-job-description.aspx

Role of government and industry bodies

https://securitysectorintegrity.com/institutions-and-organisations/the-role-of-

government/

Reason for monitoring current issues

http://www.endvawnow.org/en/articles/331-why-is-monitoring-and-evaluation-

important.html

Collecting information relating current issues

https://ctb.ku.edu/en/table-of-contents/assessment/assessing-community-needs-

and-resources/collect-information/main
Range of current issues that you consider important

https://atap.gov.au/framework/problem-identification-assessment/2-stage-1-

identification.aspx

Different types of primary and secondary data

https://www.quora.com/What-are-some-of-the-advantages-and-disadvantages-of-

primary-and-secondary-data-How-do-they-compare-and-contrast

Information systems

https://study.com/academy/lesson/what-are-information-systems-definition-types-

quiz.html

Point of sale systems

https://www.harbortouchpossoftware.com/what-is-pos/

Internet

https://www.britannica.com/technology/Internet

General Industry knowledge

https://smallbusiness.chron.com/ways-increase-industry-knowledge-24494.html

Learning opportunities

https://www.pd-how2.org/doing/learning-opps/index.cfm

Information to enhance performance

https://www.google.com.ph/amp/s/www.brookings.edu/research/using-data-to-

improve-the-performance-of-workforce-training/amp/
Work Project In Science

Edison Nagrampa Chavez Jr.

BSCM1-B
Mr. Hannibal Carado