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Effective Communication
A Guide for the People Professions
3rd edition
Neil Thompson
Macmillan International Higher Education
Read more online at http://www.macmillanihe.com/t/9781352002225/

Ebook 9781352002232 $30.99

Paperback 9781352002225 $38.99

Communication is the basis of so much of what happens in the workplace and indeed in our private lives.
Without effective communication our lives are so much the poorer and with so many more problems. This
book, now in an updated third edition, is therefore an important and valuable resource for anyone where
success in their work depends on the quality of their interactions, whether face to face, in writing or
electronically. Divided into two parts, the book focuses first on theoretical insights to provide a firm basis of
understanding and then on practice issues. Written in Neil Thompson’s characteristically clear and accessible
style, this important book provides an essential foundation for making sure that we are communicating with
one another as effectively as possible.

TABLE OF CONTENTS FEATURES

Introduction  Includes a wide range of learning resources, such as

Part I: THEORY activities and 'voice of experience' quotes sharing
Understanding Communication practitioners' real world experience
Understanding Language  With a strong contemporary focus, it addresses the
The Written Word importance of effective communication to multi -
Speech and Conversation professional, culturally sensitive and anti -
Context and Meaning discriminatory practice
Part II: PRACTICE  Written by a leading author, highly regarded for his
Interpersonal Encounters accessible yet rigorous books, popular with both
Communicating with Children and Young People students and practitioners alike
Working with Groups
Communication Difficulties
Putting it in Writing
Managing Communication
Conclusion