LESSON TRANSCRIPT

Innovative English #5
How to Check In at a Hotel in
English

CONTENTS
2 Intro
2 Dialogue
2 Vocab
3
4 Phrase
Focus and Usage
6 Practice
6 Outro

# 5
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INTRO

You've arrived at your hotel and are almost ready to relax after your long trip, but the
person at the front desk only speaks English! How do you check in?
Hi. Alisha here.
Checking in at a hotel in English is easy! In this lesson you'll learn how.
Gustavo just arrived at his hotel in New York.
Let's watch!

DIALOGUE

Hotel Clerk: Good evening, sir.

Gustavo: Hi, My name is Gustavo Silva. I have a reservation.
Hotel Clerk: T hank you very much Mr. Silva. Could you spell your name please?
Gustavo: S-I-L-V-A.
Hotel Clerk: T hank you. Ah, yes. Mr. Silva. Here's your room key.
Gustavo: Is there a shop in this hotel?
Hotel Clerk: No, but there's a small grocery store in the next building.
Gustavo: And is there any shampoo or conditioner in the room?
Hotel Clerk: Yes, sir.
Gustavo: T hank you. Oh, and a wake up call, please.
Hotel Clerk: Of course. What time?
Gustavo: At 7. But what time's breakfast?
Hotel Clerk: From 6: 00 to 7: 30 a.m. in the dining room on the first floor.

Now with subtitles!

Hotel Clerk: Good evening, sir.

Gustavo: Hi, My name is Gustavo Silva. I have a reservation.
Hotel Clerk: T hank you very much Mr. Silva. Could you spell your name please?
Gustavo: S-I-L-V-A.
Hotel Clerk: T hank you. Ah, yes. Mr. Silva. Here's your room key.
Gustavo: Is there a shop in this hotel?
Hotel Clerk: No, but there's a small grocery store in the next building.
Gustavo: And is there any shampoo or conditioner in the room?
Hotel Clerk: Yes, sir.
Gustavo: T hank you. Oh, and a wake up call, please.
Hotel Clerk: Of course. What time?
Gustavo: At 7. But what time's breakfast?
Hotel Clerk: From 6: 00 to 7: 30 a.m. in the dining room on the first floor.

VOCAB

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Here are the key words from the scene.

grocery store (slow) grocery store

shampoo (slow) shampoo
conditioner (slow) conditioner
dining room (slow) dining room
reservation (slow) reservation
Good evening (slow) Good evening
sir (slow) sir
room key (slow) room key
small (slow) small
next (slow) next
building (slow) building
of course (slow) of course
what time? (slow) what time?
dining room (slow) dining room
floor (slow) floor

PHRASE AND USAGE

Alisha: In the scene, how did the hotel clerk ask Gustavo to spell his name?
Clerk: Could you spell your name please?
Alisha: First is the phrase
Brandon: could you
Alisha: Next is the word
Brandon: spell
Alisha: After this is the phrase
Brandon: your name
Alisha: And last is the word
Brandon: please
Alisha: T ogether it's
Brandon: Could you spell your name please?
Alisha: T o respond, you would give the spelling of your last name, first name, or both.
Now you try! Say the hotel clerk's line when he asks Gustavo to spell his name.
(Freeze action, cue for viewer to speak)
Brandon: Could you spell your name please?
Alisha: In the scene, how did Gustavo ask for a wake up call?
Gustavo: A wake up call, please.
Alisha: First is the phrase
Brandon: a wake up

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call
Alisha: Next is the word
Brandon: please
Alisha: T ogether it's
Brandon: A wake up call, please.
Alisha: Keep in mind that you will also have to tell the hotel clerk what time you want
the wake up call. Now you try! Say Gustavo's line to request a wake-up call.
(Freeze action, cue for viewer to speak)
Brandon: A wake up call, please.
Alisha: In the scene, how did Gustavo ask what time breakfast is served?
Gustavo: What time's breakfast?
Alisha: T he first word is
Brandon: what
Alisha: Next is a contraction of the words "time" and "is"
Brandon: time's
Alisha: Last is the word
Brandon: breakfast
Alisha: T ogether it's
Brandon: What time's breakfast?
Alisha: T his is a very useful, shortened way of asking about what time something is
happening. You try! Say Gustavo's line to find out when breakfast will be served.
(Freeze action, cue for viewer to speak)
Brandon: What time's breakfast?

FOCUS

Alisha: Do you remember the first thing Gustavo said to the hotel clerk in the scene
after he introduces himself?
Brandon: I have a reservation.
Alisha: First is the phrase
Brandon: I have
Alisha: Next is the phrase
Brandon: a reservation
Alisha: T ogether it's
Brandon: I have a reservation.
Alisha: Use this expression to indicate that you've reserved a room in advance. You
can also use this phrase in other situations where you made a reservation, such as at
a restaurant. Now, you try! Imagine you have just come to a restaurant where you've
made a reservation. What would you say?
PAUSE
Brandon: I have a reservation.
Alisha: Now, imagine you've booked a rental car online and you're checking in to pick
up your car. What would you

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say?
PAUSE
Brandon: I have a reservation.
Alisha: Do you remember how Gustavo asked if the hotel has a shop?
Brandon: Is there a shop in this hotel?
Alisha: First is the phrase
Brandon: Is there
Alisha: And next is the phrase
Brandon: a shop
Alisha: Last is the phrase
Brandon: in this hotel
Alisha: T ogether it's
Brandon: Is there a shop in this hotel?
Alisha: T his structure allows you to easily ask if something is nearby, or in a particular
location. Start your question with
Brandon: Is there
Alisha: and then insert something you are looking for. Finally, add a location. Now you
try! Imagine you're checking into a hotel and want to know if there's an AT M in the
hotel. What would you say?
PAUSE
Brandon: Is there an AT M in this hotel?
Alisha: Now, imagine you're in a shopping mall and want to find out if there's a coffee
shop in the mall. What would you say?
PAUSE
Brandon: Is there a coffee shop in this mall?
Alisha: Do you remember how Gustavo asks if there is shampoo or conditioner in the
room?
Brandon: Is there any shampoo or conditioner in the room?
Alisha: First is the phrase
Brandon: Is there any
Alisha: next is the phrase
Brandon: shampoo or conditioner
Alisha: and the last last is the phrase
Brandon: in the room
Alisha: T ogether it's
Brandon: Is there any shampoo or conditioner in the room?
Alisha: T his phrase structure is very similar to the one we just learned, except the
word [Brandon: any] is used to refer to uncountbale nouns, such as "shampoo,"
"water," or "bread." T he structure is
Brandon: Is there any
Alisha: followed by the item and location. Now, you try! Imagine you're checking into a
hotel and you want to know if there is bottled water in the room. What would you say?
PAUSE
Brandon: Is there any bottled water in the room?
Alisha: Imagine you're baking cookies and you want to know if there's any milk in the

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refrigerator. What would you say?
PAUSE
Brandon: Is there any milk in the refrigerator?

PRACTICE

Alisha: Let's practice! T his is your chance to try checking in at a hotel in English. T ry
to remember what you learned and practice speaking! Ready? Here we go.
Alisha: What's the first thing you say to the hotel clerk to indicate that you've made a
reservation in advance?
(5 second pause)
Brandon: I have a reservation.
Alisha: T he clerk asks you to spell your name. How do you respond?
Hotel Clerk: Could you spell your name please?
(5 second pause)
Brandon: [the letters of your last name]
Gustavo S-I-L-V-A.
Alisha: After the hotel clerk gives you a room key, you want to know if there's a store
in the hotel. How do you ask?
(5 second pause)
Brandon: Is there a store in this hotel?
Alisha: After the hotel clerk has answered your question, he asks if you need anything
else. How do you request a wake up call?
(5 second pause)
Brandon: A wake up call, please.
Alisha: Great job! You just mastered checking into a hotel in English. T hese phrases
are very useful, so be sure to keep practicing!

OUTRO

Well done.
Now, watch the scene one more time. After that,
practice role playing with an American friend, another English learner — or with us in
the comments!
Bye.

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