Summer Internship Report

On

“A STUDY ON CLIENT SATISFACTION OF ITR FILLING”

AT GSTWALA.Com
Submitted in partial fulfillment of the requirement for the
award of degree of
MASTERS OF BUSINESS ADMINISTRATION
Session 2018-2020
Under the Supervision of:
Ms. Kanika Garg Submitted By:
(Assistant Professor) Naman Arora
Roll no :180144
PANIPAT INSTITUTE OF ENGINEERING AND TECHNOLOGY

SAMALKHA, HARYANA (INDIA)-132101

AFFILIATED TO KURUKSHETRA UNIVERSITY, KURUKSHETRA

 DECLARATION
This is to certify that I, NamanArora student of PANIPAT INSTITUTE OF ENGINEERING
AND TECHNOLOGY studying in MBA 3rd Semester, Roll no: 180144 has prepared a project
report entitled “A STUDY ON CLIENT SATISFATION OF ITR FILLING” for the partial
fulfillment of degree of Masters of Business Administration from Kurukshetra University,
Kurukshetra.

I hereby declare that the project report submitted to the Kurukshetra University, Kurukshetra is a
record of an original work done by me under the guidance of Ms. PRIYA ANAND

The matter presented that the project work has not been submitted by me for the award of any
degree or diploma/ fellowship and similar degree or any other institute.

Signature of Candidate Signature of Mentor

Naman Arora Ms. Kanika Garg

University Roll No. 180174572

HOD/Director
 ACKNOWLEDGEMENT

Gratitude of highest order is expressed to Ms. Kanika Garg (Assistant Professor) for
encouragement and support during my project. Her care, endless support and trust motivate me
for opportunity to achieve. This project could not be completed without her insight and achieve.

I am neither expert nor a trend spotter. I am a management student with foundations of

management principles and theories who is keen in different industries, it's happening mainly in
GSTWALA.

I am highly obliged to Ms. Priya Anand, my prime internal guide for her invaluable support;
guidance and knowledge that she has shared with me thereby aiding me in making this project a
success along with other employees who provided their utmost working knowledge, which has
broaden my area of interest and benefited mostly in completing the project.

Naman Arora

MBA 3rd Sem

University Roll No. 180174572

 Index

Chapter number Topic Pageno.

CERTIFICATE

DECLERATION

ACKNOWLEDGEMENT

CHAPTER 1 INTRODUCTION

1.1) Introduction to the Industry 1-10

1.2) Introduction to the Company 11 - 17

1.3) Introduction to the Topic 18 – 22

CHAPTER 2 LITERATURE REVIEW 23 – 27

CHAPTER 3 RESEARCH METHODOLOGY

3.0) Research methodology 28

3.1) Objectives of the study 28

3.2) Scope of the study 28

3.3) Research of the design 28

3.4) Sources of data collection 28

3.5) Sampling technique 29

3.6) Limitations of study 29-30

CHAPTER 4 ANALYSIS & INTERPRETATION 31-58

CHAPTER 5 FINDINGS, SUGGESTION & CONCLUSION

5.1) Findings 59-60

5.2) Conclusion 61
5.3) Suggestions 61-62

5.4) REFERENCES 63

(5.5) QUESTIONNAIRE 64-69

Annexure

Q 1-Age wise classification of the individual tax payers?

Respondents No. of Respondants

Below 30
30-40
40-50
Above 50

Q.2-Level of Income- wise classification of the individual taxpayers?

Levels of Income No. of Respondents

2 Lakhs to 3 Lakhs
3 Lakhs to 5 Lakhs
5 Lakhs to 10 Lakhs
Above 10 Lakhs

Q 3.Are you quick to adopt new I/net technologies?

Parameters No. of Respondants

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

4.Dou you think you are slow to adopt the new technology i.e e-filing of ITR?
Parameters No. of Respondants
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

Q 5..Do you think there is lack of computer and internet facility while e-filing
of ITR?

Response No. of Respondants

Yes
No

Q 6. Do you think adoption of e-filing procedure is complicated?

Response No. of Respondants

Yes
No

Q 7. Do you think adoption of e-filing of ITR is time consuming process?

Response No. of Respondants

Yes
No

Q 8. Do you trust on e-filing Procedure?

Response No. of Respondants
Yes
No

Q 9. Do you face Problem in online payments for ITR?

Response No. of Respondants

Yes
No

Q 10. What will be the Reasons for using e-file ITR?

Parameters No. of Respondants

For global requirement

To control tax evasion

To increase the tax revenue

T o speed up the tax refund

To have the database available for research

purpose

To make a user friendly taxation system

Q11. Do you think you have lack of knowledge about e-filing of ITR?
Response No. of Respondants
Yes
No

Q 12.Are you satisfied with procedure of e-filing?

Response No. of Respondants

Yes
No

Q 13.Do you think that e-filing process is accurate?

Response No. of Respondants

Yes
No

Q 14..Are you satisfied with functioning of e-filing website?

Response No. of Respondants

Yes
No

Q 15. Are you satisfied with computer software for e-filing?

Parameters No. of Respondants

Yes
No

Q 16. Are you Satisfied with e-intermediaries services?

Response No. of Respondants
Yes
No

Q 17. Overall experience of e-filers regarding e-filers of ITR?

Parameters No. of Respondants

Good
Need Improvement
Tedious

Q 18. Classification of Respondents on the basis of Services provided by the

Tax Consultant?

Particulars No. of Respondants

Fully Satisfied
Satisfied
Neutral
Dissatisfaction
Highly dissatisfaction

Q.19- Do you think E- filing is easy ?

Answer of Respondents No. of Respondants
Yes
No

Q.20- Do you think E- filing improves Tax return filing procedure ?

Answer of Respondents No. of Respondants
Yes
No

Q.21- Do you think E-filing is safe ?

Answer of Respondents No. of Respondants

Yes
No

Q.22- Is E-filing time saving?

Answer of Respondents No. of Respondants

Yes
No