VCDHPolicyAndProcedureManualJan2017 PDF

Student Policy and Procedure Manual
2017
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Vancouver College of Dental Hygiene Inc.
Dental Hygiene Program
Updated January 2017
The purpose of this Student Policy and Procedure manual is to publish clear,
fair and reasonable guidelines, which will assist, guide, encourage and
motivate students in their academic studies.
These guidelines are intended to clarify the regulations of the Vancouver

College of Dental Hygiene Inc. (VCDH). They apply to all students, all courses,
all programs and all academic and related experiences the Facility offers.
Students must read and become familiar with all the policies and procedures
in this manual and refer to them when they are not certain about process or
unusual circumstances that may arise.
A lack of knowledge of these policies and procedures, particularly when it

pertains to academic misconduct, does not constitute a valid defence
against any academic action by the Vancouver College of Dental Hygiene
and Inc.
In addition to both criminal and civil law, as enacted by local, provincial and
federal governments, individuals that are students at VCDH are subject to
the conduct outlined in the Student Policy and Procedures Manual and the
consequences of not doing so.
Dr. Boris Pulec: Dean of Students

Ms. Lidia Di Nicolo,CEO: Business Director
Ms. Kelly Antosh BSc RDH PID MAIS(c): Dental Hygiene Program Director
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TABLE OF CONTENTS
CHAPTER I: INTRODUCTION ..................................................................................... 8

1.1 Mission Statement ........................................................................................... 8
1.2 Mission Statement for the Dental Hygiene Program ................................. 8
1.3 Our Philosophy ................................................................................................ 8
1.4 Our Accountability ......................................................................................... 9
1.5 Our Goal .......................................................................................................... 9
1.6 Our Values ....................................................................................................... 9
1.7 Program Learning Outcomes ..................................................................... 10
1.8 Our Learners .................................................................................................. 12
1.9 Our Faculty .................................................................................................... 12
1.10 Our Curriculum ............................................................................................ 14
1.11 Our Clinic ..................................................................................................... 22
1.12 Our Clients ................................................................................................... 22
1.13 VCDH Privacy Policy .................................................................................. 22
1.14 Accreditation .............................................................................................. 23
1.15 National Dental Hygiene Certification Examination ............................. 23
1.16 Dental Hygiene Regulatory Body and Professional Organizations ..... 24
1.16.1 College of Dental Hygienists of British Columbia (CDHBC) .............. 24
1.16.2 The British Columbia Dental Hygienists’ Association (BCDHA) ......... 25
1.16.3 The Canadian Dental Hygienists Association (CDHA) ....................... 25
1.17 Employment Assistance and Counselling............................................... 26
CHAPTER II: HEALTH POLICIES AND GUIDELINES ................................................. 28
2.1 Policy on Blood Borne Pathogens .............................................................. 28
2.2 Pre-Entrance Immunization Report ............................................................ 28
2.3 Health and Wellness: Medical Conditions / Medications ...................... 31
2.4 Counselling .................................................................................................... 31
CHAPTER III: TUITION AND OTHER FEES ................................................................. 33
3.1 Payment of Fees ........................................................................................... 33
3.2 Contracts ....................................................................................................... 33
3.3 Penalty for Late Payments .......................................................................... 33
3.4 Students in Default of Payment .................................................................. 34
3.5 Fees Regarding Withdrawal or Release from the Program ................... 34
3.6 Refund policy ................................................................................................ 35
CHAPTER IV: GENERAL POLICIES ........................................................................... 38
4.1 Parking ............................................................................................................ 38
4.2 Visitors ............................................................................................................. 38
4.3 Smoking .......................................................................................................... 39
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4.4 Alcohol ........................................................................................................... 39
4.5 Restricted Substances .................................................................................. 39
4.6 Weapons ........................................................................................................ 39
4.7 Threat / Endangerment ............................................................................... 39
4.8 Abusive Communication ............................................................................ 40
4.9 Discrimination/Harassment ......................................................................... 40
4.10 Fire ................................................................................................................. 41
4.11 Theft .............................................................................................................. 41
4.12 Pollution ........................................................................................................ 41
4.13 School Property ........................................................................................... 42
4.14 School Access ............................................................................................. 42
4.15 Keys ............................................................................................................... 42
4.16 Disruption ..................................................................................................... 42
4.17 Compliance ................................................................................................ 43
4.18 False or Misleading Information................................................................ 43
4.19 Fraud............................................................................................................. 43
4.20 Violation of School Policies ....................................................................... 44
4.21 Participation in Investigative Process ...................................................... 44
4.22 Lockers ......................................................................................................... 44
4.23 Food and Beverages ................................................................................. 45
4.24 Professional Attire ....................................................................................... 45
4.25 Professional Grooming ............................................................................... 46
4.26 Closed Shoe Policy ..................................................................................... 47
4.27 Student Identifications/Cards/Documentation Request ..................... 47
4.28 Faculty Offices ............................................................................................ 48
4.29 Bathrooms .................................................................................................... 48
4.30 Library Rules and Regulations ................................................................... 48
4.31 Photocopying/Printing Services ............................................................... 49
4.32 Email ............................................................................................................. 49
4.33 Computer Use Policy.................................................................................. 50
4.34 Transportation ............................................................................................. 51
4.35 Students Working During Their Dental Hygiene Program ..................... 51
4.36 Familiarity with Policies and Procedures ................................................. 51
CHAPTER V: STUDENT SUPPORT AND RESOURCES .............................................. 52
5.1 Student Services Representative ................................................................ 52
5.2 Learning Disabilities & Accommodations ................................................. 52
5.3 Remedial Assistance .................................................................................... 53
5.4 Peer Mentoring Program ............................................................................ 54
5.5 Tutorial Assistance......................................................................................... 54
5.6 Sexual Violence Policy…………………………………………………………51
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5.6.1 Sexual Violence Support…………………………………………………….51
CHAPTER VI: ACADEMIC POLICIES: GRADING ................................................... 58
6.1 Didactic Rating System ................................................................................ 58
6.2 Student Practicum & Community Field Placement ................................ 58
6.3 “Incomplete” Ranking ................................................................................. 63
6.4 Transcripts ...................................................................................................... 63
CHAPTER VII: ACADEMIC POLICIES ...................................................................... 65
7.1 Attendance and Participation ................................................................... 65
7.2 Prior Learning Assessment ........................................................................... 68
7.3 English Proficiency and Literacy ................................................................. 68
7.4 Assignments ................................................................................................... 68
7.5 In Class Presentations ................................................................................... 69
7.6 Test / Exam Conditions ................................................................................. 69
7.7 Return of Graded Material .......................................................................... 70
7.8 Academic Alerts and Tracking of Student Progress. .............................. 71
7.9 Evaluation of Progress .................................................................................. 72
7.10 Failure of a Didactic Course: VCDH Supplemental Policy................... 72
7.11 Additional Fee Schedule ........................................................................... 74
7.12 Repetition of a Didactic Course .............................................................. 74
7.13 Academic Policies for the Clinic/Community Placement ................... 76
7.14 Clinic Requirements in the Dental Hygiene Program ........................... 77
7.15 a. Repetition of a Clinical Semester ........................................................ 78
7.15 b. Remedial Week ...................................................................................... 80
7.16 Academic Dishonesty ................................................................................ 80
7.17 Copyright Information ............................................................................... 81
7.18 Plagiarism ..................................................................................................... 81
7.19 Academic Penalty for Cheating / Plagiarism ........................................ 82
7.20 Academic Probation ................................................................................. 83
7.21 Voluntary Withdrawal from a Program ................................................... 84
7.22 Re-Entering the Program ........................................................................... 86
7.23 Release or Expulsion Policy ....................................................................... 87
7.24 Student Complaints and Dispute Resolution Policy .............................. 89
7.25 Promotion Policies & Graduation ............................................................. 92
7.26 Accommodation for Religious Observance .......................................... 94
8. CHAPTER VIII: STUDENT RESPONSIBILITIES.......................................................... 96
8.1 Student Council ............................................................................................ 96
8.2 Student Rights and Responsibility ............................................................... 96
8.3 Student Code of Behaviour ........................................................................ 97
8.4 Classroom Standards ................................................................................... 98
8.5 Conduct outside the Classroom ................................................................ 99
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8.6 Student Relationships with Faculty and Staff ........................................... 99
CHAPTER IX: STUDENT DISCIPLINE........................................................................ 102
9.1 Professionalism ............................................................................................ 102
9.2 Major Infractions ......................................................................................... 102
9.3 Minor Infractions ......................................................................................... 102
9.4 Reporting Minor and Major Infractions ................................................... 102
9.5 Consequences for Inappropriate Behaviour ......................................... 103
CHAPTER X: INTERNATIONAL STUDENT................................................................ 104
Student Enrolment Agreement - Dental Hygiene Policies and Procedures
Manual ............................................................................................................... 105
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CHAPTER I: INTRODUCTION
1.1 Mission Statement
The Vancouver College of Dental Hygiene Inc. provides a learning centered

environment enabling individuals to develop personal and professional
success by offering high standards of current comprehensive dental
education. These standards provide knowledge and skills that reflect current
practice and promote ongoing education.
1.2 Mission Statement for the Dental Hygiene Program
The graduate of the Dental Hygiene Program will provide appropriate client
care based on the Dental Hygiene Process of Care geared to meet the
specific needs of the client. They will use their critical thinking skills to
incorporate evidence based knowledge into their client care and they will
value the importance of lifelong learning. They will practice ethically and
responsibly according to the CDHBC Practice Standards and the CDHA and
CDHBC Code of Ethics.
1.3 Our Philosophy
The Vancouver College of Dental Hygiene Inc. believes students, clients,

staff, faculty, and the community in which we live and work need to be
treated with respect and that we all need to work collaboratively to achieve
high standards of dental education.
Students should recognize that clients are individuals with unique and diverse
social, physical, economic, and cultural needs. They also have various
demands, motivations, resources and definitions of wellness. Students
therefore must develop competence in providing professional, client-
focused care to a diverse population of clients in various practice
environments.
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1.4 Our Accountability
We will commit ourselves to achieve our mission by ensuring high levels of

current dental education to our students.
We will ensure that our teaching facility is fully equipped with high quality and
up to date equipment.
We will ensure that the teaching faculty is competent, ethical and current
with professional skills and standards as set out by the Provincial and National
Regulatory Governing Bodies.
We will continually ensure to promote and encourage educational and

clinical advancements to our teaching faculty and staff.
We will continually evaluate and revise the programs to meet with current
standards of practice.
We will provide a systematic learning approach so students receive high

quality, comprehensive dental education.
1.5 Our Goal
The goal of the Vancouver College of Dental Hygiene Inc. is to promote a

learning-centred environment and to encourage lifelong learning in our
graduates, faculty and staff.
1.6 Our Values
We believe that students are our primary focus.
We strive to obtain each individual’s maximum growth potential.
We value our clients / patients and respect that they are partners in caring
for their oral health.
We value our clients / patients and respect that their personal and clinical
information is private and must remain confidential.
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We value and encourage the growth and learning of our students, faculty,
staff and community.
We value the need for ongoing maintenance and improvement of our

facility and programs.
1.7 Program Learning Outcomes
Upon Completion of the program the graduate shall:
1. Assess appropriate individual client care based on the client’s overall

health status including their determinants of health, health history,
culture and behavioural factors.
2. Formulate appropriate dental hygiene diagnoses based on individual

client assessment.
3. Plan individualized treatment according to the client’s needs, health

history, determinants of health, culture and personal preference.
4. Provide effective implementation of the planned treatment by

applying principles of risk management for client health and safety,
infection control, instrumentation, ergonomics and time
management.
5. Evaluate the progress of the client and effectiveness of treatments

provided during each appointment.
6. Demonstrate responsible and ethical behaviour according to the

Code of Ethics outlined by the CDHBC and the CDHA.
7. Demonstrate the ability to think critically, solve problems, and develop

appropriate steps of action for optimal client-focused care.
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8. Identify strategies to engage in continuing competence and quality
assurance through ongoing lifelong learning activities.
9. Identify and utilize appropriate communication channels throughout

the dental hygiene process of care.
10. Apply principles of effective therapeutic communication to maintain

constant and effective communication with clients.
11. Collaboratively maintain open communication with other health care

professionals and community organizations.
12. Document all records accurately, legibly, comprehensively and in

compliance with privacy legislation throughout the dental hygiene
process of care.
13. Provide interceptive, therapeutic, preventive, and ongoing care for

optimal oral health and overall well-being.
14. Assume responsibility for the effective education and delivery of oral
health care to the community in various settings.
15. Participate as members of relevant professional dental hygiene

organizations
16. Demonstrate self-confidence and professionalism when delivering oral

health care in accordance with regulation and statutes of the
profession.
17. Demonstrate objective self-assessment and reflection on own

professional performance.
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18. Demonstrate entry-level competence in applying key responsibilities of
administration, client advocacy, and education, health promotion,
change agency, research (scientific inquiry), and activism
for public policy revision to promote individual and community health

and well-being as outlined by the CDHBC and the CDHA.
The outcomes describe the knowledge, skills and attitude that a graduate of
the VCDH Dental Hygiene Program will demonstrate upon graduation. VCDH
Program Learning Outcomes reflect the National Dental Hygiene Entry to
Practice Competencies and Standards for Canadian Dental Hygienists
(please see section 1.10 for details).
The above program outcomes are listed on each and every course outline
for all didactic and clinical subjects. VCDH Program Outcomes are also
posted in the client care clinic and in all manuals provided to the student.
1.8 Our Learners
We believe that learning should be a lifelong activity to promote personal

growth and professionalism.
We believe that our learners are adults and bring a wealth of personal
experience to the learning environment.
Learners need to participate and be an active part of their learning

experience. Learners are self-directed and accountable for their education
at the Vancouver College of Dental Hygiene Inc.
1.9 Our Faculty
Our faculty are dedicated to the teaching experience. They will strive to
present themselves in a professional manner and will be accountable for the
education that they provide. They will respect their learners as they in turn
are to be respected. Faculty will support the learners and present themselves
as role models in the learning experience.
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1.10 Our Curriculum
Our curriculum is based on the following:
1. The Commission on Dental Accreditation of Canada

2. The National Dental Hygiene Certification Examination
3. The College of Dental Hygienists of British Columbia Practice Standards
4. VCDH Program Learning Outcomes
5. CDHA Entry-to-Practice Competencies and Standards for Canadian
Dental Hygienists (January 2010)
1. Commission on Dental Accreditation of Canada (CDAC)
The CDAC is the professional body responsible for accrediting Dental

Hygiene Programs. This means that VCDH has fulfilled the requirements of the
CDAC to earn accreditation. VCDH is fully accredited and participates in site
visits every four years.
2. The National Dental Hygiene Board Certification Exam (NDHCE)
The National Dental Hygiene Certification Board Exam is a National

Examination which students will write during the fourth semester, or upon
completion of their Dental Hygiene Program. The exam takes place three
times per year; January, May and September. This examination is completely
online. To be eligible, students must graduate within four months of the
application date of the exam. Each cohort of students will be informed of
their proposed date of writing. The Program Director must authorize all
eligible students once their application has been sent to the Board. The
Program Director has the authority to withdraw any student up until 2 weeks
prior to the actual date of the written exam if it appears that the student may
be at risk for not graduating within the appropriate time period. For more
information please visit their website: www.ndhcb.ca. Please also refer to
section 1.15 of this manual.
4. The College of Dental Hygienists of British Columbia (CDHBC)
In British Columbia, Dental Hygienists are self-regulated which means we are

regulated by our own regulatory body: The College of Dental Hygienists of
British Columbia. We have our own Code of Ethics, Standards of Practice,
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and Record Keeping Regulations. All graduates of VCDH, upon successfully
completing the National Dental Hygiene Certification Board Examination,
must register with the CDHBC in order to practice in the Province of British
Columbia. Graduates of the VCDH Dental Hygiene Program must complete
an application package. VCDH is not involved in nor is VCDH responsible for
any type of professional registration fees. The CDHBC will also request a
Criminal Records check. VCDH will do their best to arrange for a
representative from the CDHBC to speak to the students prior to graduation
to give them information regarding registration.
The Vancouver College of Dental Hygiene Inc. uses the CDHBC Practice
Standards as its foundation for the education of its students. The Practice
Standards and the Code of Ethics may be found on the website of the
CDHBC (www.cdhbc.com). Many of our Registered Dental Hygiene Faculty
members are 365 Day Exempt. We are registrants of the CDHBC and as such
run our dental hygiene clinic following all regulatory protocols and
procedures.
*All students will follow the Dental Hygiene Process of Care. It is the basis for
our entire program supported both in the didactic and clinical setting.
Assessment
A thorough, detailed medical and dental history must be taken and

discussed with the client or the client’s substitute decision maker. Registrants
may choose to develop their own charting system or to evaluate an existing
system against the Medical/Dental History Guide available on the CDHO
web site. If warranted, and with the client’s consent, further discussion with
the appropriate health care professional to receive a medical clearance
should occur. Ideally, the clearance will be provided in writing either by fax
or e-mail and included in the client’s chart. If the information is obtained over
the telephone the registrant should clearly document the substance, time
and date of the conversation. Areas of particular concern may be:
i) any cardiac condition for which antibiotic prophylaxis is

recommended in the guidelines set by the American Heart
Association (AHA)*;
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*A client who has previously experienced an episode of infective
endocarditis or whose physician or Nurse Practitioner [RN(EC)] has noted that
prophylactic antibiotics are required, must have taken the requisite
prophylactic medication in accordance with the AHA guidelines before
commencement of the dental hygiene appointment.
ii) any other condition for which antibiotic prophylaxis is

recommended or required;
Registrants should consult the guideline Antibiotic Premedication found on

the CDHBC web site under Interpretation Guidelines for additional conditions
requiring prophylactic antibiotics, and if there are any concerns consult with
the appropriate health care professional prior to the delivery of invasive
dental hygiene procedures as listed in Table 4 of the guideline.
iii) any unstable medical or oral health condition, where the condition
may affect the appropriateness or safety of scaling teeth and root
planning including curetting surrounding tissue;
Should a client present with an unstable condition, the registrant should

consult with the client’s appropriate health care provider. If, in the registrant’s
professional judgment, proceeding with treatment is not in the client’s best
interest, then the treatment must be postponed and the appropriate referral
made.
iv) active chemotherapy or radiation therapy;
If a client is in the process of receiving chemotherapy and/or radiation

therapy, consultation with the client’s health care provider is essential prior
to any dental hygiene intervention. In the case of radiation therapy, no
additional routine oral radiographs should be taken even if prescribed by a
dentist or physician.
v) significant immunosuppression caused by disease, medications or

treatment modalities;
When a client is identified as being significantly immunosuppressed the

dental hygienist must decide the risk versus the benefit of proceeding with
care based on the client’s current immune status. The dental hygienist should
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work collaboratively with the client’s health care provider/team to
determine the optimal sequencing of dental hygiene therapies and
interventions to ensure that the client’s oral health care needs are met safely
and appropriately.
vi) any blood disorders;
“Blood disorders” is a very broad term and the dental hygienist should
investigate the condition sufficiently to enable the registrant to make a
decision based on risk as to whether to proceed or not. This investigation
would involve confirming knowledge and evidence related to the condition
and consulting with the appropriate health care provider.
vii) active tuberculosis;
If a client presents with active tuberculosis, the dental hygienist should

postpone treatment until the client’s physician has indicated that the disease
is no longer in the active state.
viii) A client who appears to be under the influence of a substance that

could impair the client’s judgment or states that s/he has ingested a
significant amount of alcohol prior to the dental hygiene appointment,
should be rescheduled for a time when the client is aware and can
participate safely in the dental hygiene care plan.
ix) high-risk of infective endocarditis;

A client who has previously experienced an episode of infective endocarditis
or whose physician has noted that prophylactic antibiotics are required due
to valve replacement surgery, must have taken the requisite prophylactic
medication according to the AHA guidelines before commencement of the
dental hygiene appointment. (See item i)
x) a medical or oral health condition with which the registrant is unfamiliar

or which could affect the appropriateness, efficacy or safety of the
procedure;
If in the course of taking the medical/dental history the dental hygienist

becomes aware of a condition with which the registrant is unfamiliar, the
registrant shall further investigate the condition using appropriate resources
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and evidence. This may include consulting with additional health care
practitioners.
xi) a drug or a combination of drugs with which the registrant is unfamiliar

or which could affect the appropriateness, efficacy or safety of the
procedure.
If the client is taking a drug or combination of drugs with which the registrant
is unfamiliar, the registrant should further interview the client as to the nature
of the medication and effects. The registrant should research the drug(s) in
the current CPS, Mosby’s Dental Drug Consult or other suitable reference and
note any contraindications to proceeding with treatment. If the registrant is
in doubt, s/he should consult with the appropriate health care provider.
Since the above is not an exhaustive list of concerns, the registrant should
research and consult on any area with which s/he is not familiar.
Planning
The registrant is responsible for developing an individual treatment plan for

each client prior to initiating dental hygiene therapies. The dental hygiene
treatment plan for each client must include:
1. a complete clinical assessment
2. a dental hygiene diagnosis
3. client centered goals/objectives
4. planned sequence of activities
5. client participation
The dental hygiene treatment plan must be documented in accordance

with the CDHBC Practice Standard Policy #8 and must be updated on a
regular basis.
The client’s informed consent for treatment must be obtained and
documented.
Implementation
The registrant is responsible for ensuring that dental hygiene treatment is

individualized in accordance with the treatment plan presented to, and
agreed to by, the client. In addition, all treatment activities, including the
time spent on the procedure must be documented in accordance with the
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CDHBC Practice Standard Policy #8. Financial records must correlate with
the actual time and procedure documented on the client’s chart.
The registrant should ensure that the client receives appropriate post-
appointment instructions and recommendations for pain management.
Individualized instructions in oral self-care should be based on the

assessment and treatment plan.
Evaluation
Clinical Evaluation of the client’s oral health progress should be done at

intervals appropriate to the client and must not be dependent on third
party payment schedules or those of other health care providers. A clinical
re-assessment is performed, the dental hygiene treatment plan is reviewed
and discussed with the client and modified as required.
CODE OF ETHICS
(Adapted from the Canadian Dental Hygienists Association Code of Ethics,

2012)
PRINCIPLE I: BENEFICENCE
• Involves caring about and promoting the good of another
Dental hygienists use their knowledge and skills to assist clients to achieve
and maintain optimal oral health and to promote fair and reasonable
access to quality oral health services as an integral part of the health care
system.
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PRINCIPLE II: AUTONOMY
• Pertains to the right to make one’s own choices
By communicating relevant information openly and truthfully, dental

hygienists assist clients to make informed choices and to participate actively
in achieving and maintaining optimal oral health.
PRINCIPLE III: INTEGRITY
• Relates to consistency of actions, values, methods, expectation and

outcomes.
It includes the promotion of fairness and social justice with consideration for
those clients more vulnerable. It conveys a sense of wholeness and strength,
and doing what is right with honesty and truthfulness.
PRINCIPLE IV: ACCOUNTABILITY
• Pertains to taking responsibility for one’s actions and omissions in light of

relevant principles, standards, laws and regulations. It includes practicing
competently and accepting responsibility for behaviours and decisions in the
professional context.
Dental hygienists practise competently in conformity with relevant principles,

standards, laws, and the regulations under the RHPA, 1991 & DHA, 1991 and
accept responsibility for their behaviour and decisions in the professional
context.
PRINCIPLE V: CONFIDENTIALITY
• Is the duty to hold secret any information acquired in the professional

relationship.
Dental hygienists respect a client’s privacy and hold in confidence,

information disclosed to them except in certain narrowly defined exceptions.
5. VCDH Dental Hygiene Program Learning Outcomes (as previously noted

in section 1.7 of this manual).
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The competencies are woven throughout the curriculum. Students will discuss
the competencies in class and will be able to identify their incorporation.
VCDH is pleased that these competencies have been developed to allow
for more effective calibration amongst Dental Hygiene Programs and to
facilitate communication and care between all healthcare professionals.
We strive to make our curriculum the best possible and we support the
feedback from faculty and students alike to allow us to make changes if
required.
Our environment is a learner-centered environment, which promotes

creativity and innovation. The opportunity to share ideas is important for
faculty and students alike. Curriculum management is an ongoing process
and VCDH has an extensive curriculum management plan in place.
Our curriculum provides a framework leading to a competent entry level

dental hygienist.
Course Outlines and Course Timetables
All students will be provided with detailed course outlines in electronic format
for each subject in every semester. Students can access the course outlines
on the student portal under academic materials at the beginning of the new
semester. Course outlines will detail the course content, expectations for the
learning environment and the evaluation methods. If there is a change in the
course outline then students will be informed in writing or notified through
email. Students will be provided with timetables for the upcoming semester
by week 20 of the current semester. Midterm and final exam schedules will
be provided electronically.
**Students are responsible for retaining their course outlines should they need
them when applying to other programs at the post-secondary level or for
Regulatory Colleges.
Course Manuals
In addition to the course outlines students will be provided with the following
manuals:
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Pre-clinic/Dental Materials Manual
Client Care Manual
Radiography Manual
Students are responsible to read all Manuals and Outlines and to be aware
of their contents.
**All outlines and manuals are provided electronically only.
1.11 Our Clinic
VCDH has a comprehensive, state of the art, dental hygiene clinic, with 25
units on the clinic floor and 14 radiography rooms. All dental hygiene
operatories are fully equipped. All radiographic units are digital. Students can
access their radiographs through their individual computers located at each
unit. Our clinical setting offers a paperless environment in order to prepare
our students for private practice. The clinic is maintained by students, faculty
and support staff.
1.12 Our Clients
Our clients will be treated in a professional manner, respecting their privacy

and providing them with the appropriate care according to the Dental
Hygiene Process of Care. A collaborative approach will be used to provide
each client with the individualized care they need.
Any act by a student that jeopardizes the safety of a client will result in a
formal review of the situation and potential dismissal from the program.
1.13 VCDH Privacy Policy
VCDH has a Privacy Policy in effect and this policy can be accessed at the
following locations: the main reception area, faculty staff room, clinic
dispensary and on the website. At VCDH Dr. Boris Pulec is our privacy offer.
The policy pertains to all students, faculty, support staff & clients and as such
everyone has the right to ask for and receive a copy of the policy for their
review.
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1.14 Accreditation
The Vancouver College of Dental Hygiene Inc. has been granted

Accreditation Status with the Commission on Dental Accreditation of
Canada.
1.15 National Dental Hygiene Certification Examination
The NDHCE application process is completely on line. Once the student

applies to write the exam, the NDHCB will contact the Program Director for
approval. Initial authorization from the Program Director will be based on the
following:
The student’s graduation date is scheduled within four months of the

application date of the NDHCE.
If the student is eligible to write the NDHCE while in their fourth semester, the
following criteria will apply:
The student must have fulfilled the credits and requirements of any letter of
permission provided to them at the end of Clinic Practice II. To clarify you
must have completed ALL credits and requirements of Clinic Practice II in
order to be eligible.
Minimum of 75% overall average upon completion of semester III:

The student must be standing with a minimum grade of 70% in each 4th
semester didactic subject as of the final authorization approval date. The
only exception is Clinic Theory III, where only a minimum average of 75% will
be accepted.
Student must not have any history of writing more than 2 supplemental
exams on their academic record. This means 2 supplementals for all three
previous semesters.
Student must not have had any history of repeating a course.
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Student must successfully achieve a grade of 70% or above on the mock
board practice exam.
Clinical credit status must indicate that the student is in a position to

complete the 60 credits by the end of the program.
The minimal number of credits will vary due to the scheduling of the NDHCE
exam. Each class will be notified of the required credits via e-mail and/or
verbally by the beginning of the 4th semester by the Program Director.
Once the Program Director has provided the initial approval, students will
receive an email verifying that they have been approved.
Please Note: The Program Director can withdraw the student’s approval to
write the NDHCE up to two weeks prior to the examination date. Therefore
even if the initial authorization has been granted, should the circumstances
change for any student, and any of the above conditions exist, they may be
withdrawn by the Director at that time.
Every student has the right to withdraw themselves from the writing of the
examination after formally registering for the exam. The NDHCB has very strict
guidelines regarding this process. These guidelines will be reviewed in class
and are also available on the NDHCB website (www.NDHBC.ca). VCDH is not
responsible for students who miss deadlines or for students who do not follow
the NDHCB guidelines for refund or transfer of fees.
The NDHCE certificate is not sufficient on its own to practise Dental Hygiene.
The student must successfully complete the VCDH program, receive their
diploma and transcript, and then register with the appropriate regulatory
bodies.
If the date of the exam falls after the student graduates, the Program Director
will still be contacted to authorize your application however the above
criteria would not apply.
1.16 Dental Hygiene Regulatory Body and Professional Organizations
1.16.1 College of Dental Hygienists of British Columbia (CDHBC)
24
Suite 600, 3795 Carey Rd
Victoria, BC V8Z 6T8
Telephone: (250) 383-4101
Toll Free: 1-800-778-8277 Fax: (250) 383-4144
www.cdhbc.com
This is the regulatory body for Dental Hygienists in the Province of British
Columbia. In order to practise in the Province of British Columbia the
graduate must be registered with the CDHBC. Please note that the CDHBC
will require a CPIC (Criminal check).
A history of criminal offences or charges of professional misconduct in

another jurisdiction or another profession may interfere with your ability to
become registered in British Columbia, other provinces or other countries.
It is the applicants/students responsibility to contact the CDHBC (or the

Regulatory Body they intend to register with post-graduation) if they have a
criminal history to determine if it will jeopardize being registered as a hygienist
post-graduation.
1.16.2 The British Columbia Dental Hygienists’ Association (BCDHA)
Suite 307 – 9600 Cameron St

Burnaby, BC. V3J 7N3
Phone: (604) 415-4559
Toll Free for members: 1-888-305-3338
www.bcdha.com
This is our volunteer association for dental hygienists and for student dental
hygienists. The benefits are many including but not limited to continuing
education and networking with colleagues. The BCDHA works very hard to
promote the profession in the province and membership will provide the
dental hygienist with personal growth and satisfaction. A representative from
the BCDHA will be available to speak to the students regarding this
organization. There is no fee for student membership.
VCDH expects all students to become student members.
1.16.3 The Canadian Dental Hygienists Association (CDHA)
25
96 Centrepoint Drive.
Ottawa, Ontario
K2G 6B1
1-613-224-5515
www.cdha.ca
This is a national volunteer association, which any dental hygienist or dental

hygiene student may join. The CDHA supports the profession across Canada
providing their members with the latest position papers on subjects of interest
to the dental hygienist. They advocate on their member’s behalf and
encourage self-directed learning by the Dental Hygienist. The CDHA offers all
students of dental hygiene a student membership in this organization at no
cost. This membership provides the student with all the online resources that
the CDHA has to offer. The CDHA student representative for VCDH will speak
to all first semester students about benefits of membership.
VCDH expects all students to become student members.
CDHA offers the opportunity for students to apply to become student

representatives of the CDHA. Opportunities are available to both junior and
senior students.
1.17 Employment Assistance and Counselling
Vancouver College of Dental Hygiene Inc. provide assistance or

counselling with job placement in the following ways:
1. VCDH will post all job openings and opportunities online to students
2. Current students are informed of potential job opportunities through
e-mails.
3. VCDH maintains alumni information and notifies former graduates of
potential job opportunities through e-mail
4. VCDH instructs students in resume writing, interview techniques, soft
skills, and job preparations skills
5. VCDH allows students to utilize the facilities to contact potential
employers, print resumes.
26
6. VCDH may provide Letter of References for their graduates
Vancouver College of Dental Hygiene Inc. does not guarantee employment

for any student who successfully completes a vocational program offered at
27
CHAPTER II: HEALTH POLICIES AND GUIDELINES
2.1 Policy on Blood Borne Pathogens
The Vancouver College of Dental Hygiene Inc. is committed to addressing

issues related to blood borne pathogens, such as Human Immunodeficiency
Virus (HIV), Hepatitis B Virus (HBV) and Hepatitis C Virus (HCV), in a spirit of
cooperation, compassion, flexibility, and sensitivity to individual needs as well
as to community welfare. The purpose of this policy is to minimize the risk of
transmission of a blood borne pathogen from an infected health care worker
or student to a client.
Any student with a blood borne pathogen should identify themselves to the
Dental Hygiene Program Committee. Additional blood tests may be required
to check the levels of virus in the blood. The Vancouver College of Dental
Hygiene Inc. has placed Standard Precautions into effect in our Dental Clinic
and these precautions are reviewed in the Client Care manual and in the
microbiology and infection control course. A meeting will take place with the
student to review all protocols and review the importance of proper
instrumentation techniques. The role of the Dental Hygiene Program
Committee is to provide support for the student. However, if the student is
displaying signs of illness and is unable to perform their responsibilities safely
and effectively, they will be withdrawn from client contact until such time
that their health improves.
It is not mandated by the CDHBC that a healthcare provider disclose their

health status to a client. However, if their health status is such that a client
may be placed at risk then it is expected that a dental hygienist will act
responsibly and ethically and will remove themselves from client care.
2.2 Pre-Entrance Immunization Report
A pre-entrance immunization report will be provided to each student prior to

entering the program and must be updated if required. This must be
completed at the earliest one year before the student’s start date.
Tetanus and Rubella: These immunizations are recommended within the

previous ten years. If a student has not been immunized against rubella, then
a rubella titre will be required.
28
Tuberculosis Skin Test: Students must have a two-step TB skin test. This test
involves placement of a purified protein derivative (PPD) to test for
tuberculosis. It must be read 48-72 hours after placement and the area of
induration recorded.
If the first TB test is positive, students must complete a chest x-ray. Students
who have had a positive tuberculosis skin test must include a copy of the
results of the follow-up chest x-ray.
If the first TB test is negative, a second PPD test is required. This test is
completed 1-4 weeks after the first or as advised by the health care
practioner.
Hepatitis B or A/B: Students entering the program are expected to obtain the
Hepatitis B or the Hepatitis A/B vaccine series. The Hepatitis B or A/B series
can take up to 9 months to complete. If you have not had the vaccine, you
should begin the process immediately to comply with this requirement. It is
possible to receive the Hepatitis A/B vaccine series more quickly. Twinrix
manufacturers a rapid schedule vaccine, which can be given within 21 days,
followed by a booster 12 months later.
If for religious or medical reasons, a student is not able to receive the Hepatitis
B vaccine or is declared a “non-responder”, the student must sign a waiver
releasing the Vancouver College of Dental Hygiene Inc. from any liability
whatsoever.
Influenza: While not mandatory, it is advisable for students to obtain the flu
vaccination. Certain placements, especially those in long-term care
facilities, may require it prior to students attending the placement.
Note: The cost of immunizations and tests are the sole responsibility of the
applicant/student.
Students who report having had any of the above tests in the past year must
provide evidence. Records of past vaccination or blood titre levels will be
required. TB testing is mandatory. Refusal to complete the hepatitis B or A/B
series of vaccinations may result in the student being denied entry to
community practice. As a result a student may not be able to complete the
community placement component of their curriculum and may not be
eligible for graduation.
29
30
2.3 Health and Wellness: Medical Conditions / Medications
Illness: Medical documentation in support of illness will be required if the

illness causes the student to miss any class, quiz, test or exam. Documentation
will also be required for any missed clinical or lab sessions, or on days when
assignments or presentations are due.
A student must notify the school of any medical conditions that require
special consideration. Prescription medications that need to be taken by the
student on school property may need to be brought to the attention of the
Program Director. The Program Director will notify the faculty, with the
student’s permission, of the situation so as to avoid a potential medical
emergency. Students with medical considerations will be permitted to bring
in armamentarium they may require into the classroom and/or clinical
setting. VCDH will do it’s best to make accommodations for any student with
medical conditions.
Any serious medical conditions or mental health issues that may impede the
success of the student in this program, or which may put a client at risk, must
be brought to the attention of the school prior to the start of the program.
Failure to do so may result in the student being released from the program
due to being unable to complete the necessary requirements of the
program. **During the program if it appears that a student is unable to cope
with the program due to physical or mental health issues, then their family
physician or specialist will be contacted to determine their current health
status. The appropriate physician will be asked to write a letter confirming
that the student is physically and mentally capable of handling the program.
Please note that it may be necessary to withdraw the student from any
school activities and client or community care until clearance has been
received.
2.4 Counselling
Students that have any personal and/or school related issues may feel free
in confidence to discuss this with the Program Director, Dean of Students
and/or the Business Director. These individuals along with the student may
decide that a Health and Counselling Request Form should be completed.
Students can decide to see a therapist of their own choosing and if so, the
student would be responsible for any fees associated with that visit.
31
VCDH has an onsite psychotherapist who maintains biweekly office hours
(Exact hours vary from semester to semester). Appointments are
approximately one hour in length and can be set up through student services
or directly at alisak@vancouver-college-dental.org. There is no fee for this
service; however students who miss their appointment without a valid reason
may have to wait until another opening becomes available. Counselling is
short-term (4 sessions), and if further therapy is required, the student may
choose to continue counselling with Ms. Kline off-campus at their own
expense.
VCDH realizes that some health concerns may be of a personal nature and
as such has provided resources for the students that can be found on the
student portal under Health and Safety Resources. The VCDH onsite
psychotherapist will also make resources available to the students.
32
CHAPTER III: TUITION AND OTHER FEES
3.1 Payment of Fees
All fees are payable in full by the fee deadline established in the Enrolment
Contract. Fees may be paid by certified cheque or money order. Personal
Cheques are accepted for monthly payments. Credit Card payments are
not preferred and may only be used a last option. Should students wish to
pay by Credit Card they will be charged a 2% administration fee.
Students that have been granted the privilege of repeating a clinical or

didactic subject or writing a supplemental exam must pay all associated fees
prior to the start of these activities.
Receipts are available to the students at time of payment and/ or monthly.

Please see the front desk staff for a copy of the receipt and/or the
accounting office.
All post-dated cheques must be submitted by the dates specified in the

student’s contract. Failure to do so puts the student in breach of contract.
Refusal to submit post-dated cheques by the dates specified in the student’s
contract will result in the student being asked to leave the program.
3.2 Contracts
The Enrolment Contract follows the guidelines set forth by the Private Career
Training Institutions Agency.
All VCDH students will be required to sign a Student Enrolment Contract

agreement for each academic year of the Dental Hygiene Program.
Students will also be required to sign clinical agreements at the start of each
semester, pertaining to Pre clinic, Clinic Practice I, II & III.
3.3 Penalty for Late Payments
Deferral of fees is not an option at the Vancouver College of Dental Hygiene

Inc.
33
All payments due to the Vancouver College of Dental Hygiene Inc. that are
past due will be automatically subject to a 2% monthly interest charge which
totals 24% annually. This will commence on the day following the due date
outlined in the payment schedule.
This 2% penalty will be applied one day after the payment due date and
subsequently each month following until the balance is paid in full.
If a student has not made a payment 15 days past the due date outlined in
their payment schedule, they will receive a “Notice of Release” from the
program unless arrangements have been made.
Payments that are returned to VCDH that have not been cleared at the bank
will be subject to a $50.00 penalty regardless of the reason and subject to a
2% monthly interest charge. It is the responsibility of the student to check
regularly with their financial institution to ensure that all payments have
cleared. In the event that a payment is returned to VCDH, the student will be
contacted and have five (5) business days to make this payment (including
the NSF fee and monthly interest charge) by a guaranteed method, such as
debit, certified cheque, or Visa (Visa payments are subject to an additional
2% processing fee).
3.4 Students in Default of Payment
A student that has outstanding fees as per their Enrolment Contract may be
asked to withdraw from their program. They may be refused registration in
subsequent semesters of the program. They may not be allowed to write their
midterm or final exams until payments are paid up to date as per the
Enrolment Contract.
Consequently, the student’s position within the program may be given to

another student if the situation arises that their tuition is not paid in full.
The Vancouver College of Dental Hygiene Inc. will withhold the diploma until
outstanding balances are paid. This will preclude the student from
participating in graduation.
3.5 Fees Regarding Withdrawal or Release from the Program
Withdrawal from the Program:
34
A student that is withdrawing from the program is responsible for notifying the
Business Director in writing either by registered mail, fax, or hand-delivered to
determine the eligibility of any refunds.
Failure to attend classes and/or notify the Business Director and/or school
officials of your intention to withdraw is not an acceptable form of
notification.
Notice to withdraw must be sent to the Business Director Ms. Lidia Di Nicolo
via e-mail at LidiaD@toronto-college-dental.org or mail to: 28 Vanley
Crescent , Toronto, Ontario, M3 J 2B8.
The fees outstanding or owing will be calculated and the student will be
notified within 30 days.
Release from the Program:
The student will be notified in writing that they are being released from the
program by the Program Director Ms. Kelly Antosh.
The fees outstanding or owing will be calculated and the student will be
notified within 30 days.
3.6 Refund policy
Tuition Refund Policy as per PTIB Bylaws (Oct 2012)
Policy:
(1) Written notice must be provided:
(a) By a student to the institution when the student withdraws,

Or
(b) By the institution to the student where the institution dismisses a
student.
Where total fees have not yet been collected, the institution is not
responsible for refunding more than has been collected to date.
35
Procedure:
37.11.1 Refunds before the Program of Study Starts:
37.11.1.1 If written notice of withdrawal is received by the institution

within seven (7) calendar days after the contract is made, and before
commencement of the period of instruction specified in the contract,
the institution may retain 5% of the total fees due under the contract to
a maximum of $250.
37.11.1.2 If written notice of withdrawal is received by the institution 30

days or more before the commencement of the period of instruction
specified in the contract and more than 7 days after the contract was
made, the institution may retain 10% of total tuition only due under the
contract to a maximum of $1000.
37.11.1.3 Subject to subsection 37.11.1.1, if written notice of withdrawal is

received by the institution less than thirty (30) calendar days before the
commencement of the period of instruction specified in the contract,
and more than 7 days after the contract was made, the institution may
retain the 20% of the total tuition only, due under the contract to a
maximum of $1300.
37.12 Refunds after the Program of Study Starts:
37.12.1 If written notice of withdrawal is received by the institution, or a

student is dismissed, up to and including 10% of the period of instruction
specified in the contract (of the 9.5 months; one academic year
contract) has elapsed, the institution may retain 30% of the tuition due
under the contract.
37.12.2 If written notice of withdrawal is received by the institution, or a

student is dismissed, where more than 10% and up to and including 30%
of the period of instruction specified in the contract, (of the 9.5 months;
one academic year contract) has elapsed, the institution may retain
50% of the tuition due under the contract.
36
37.12.3 If a student withdraws or is dismissed where more than 30% of the
period of instruction specified in the contract, (of the 9.5 months as the
term of this one academic year contract) has elapsed, no refund is
required.
37.13 Where a student did not meet the institutional and/or program
specific minimum requirements for admission through no misrepresentation
or fault of their own, the institution must refund all tuition and fees paid
under the contract, less the applicable non-refundable student application
or registration fee.
37.14. Where a student withdraws or is dismissed from their program, they

are entitled to 100% refund of any as-yet to be received consumables that
have been pre-paid.
37.15. Where a student withdraws or is dismissed from their program after

receiving technical equipment from the institution free of charge:
37.15.1. The student must return the equipment unopened or as issued

within 14 calendar days; and
37.15.2. If the student fails to return the equipment as set out above, the
institution may deduct the reasonable cost of the equipment from any
amount to be refunded to the student.
37.16. Refunds owed to students must be paid within 30 days of the

institution receiving written notification of withdrawal and all required
supporting documentation, or within 30 days of an institution’s written
notice of dismissal.
38.3. An institution may retain the lesser of 10% of the total fees due under
the contract or $400 for international students who are denied Study Permit
authorization from Citizenship and Immigration Canada. Students denied a
Study Permit must provide the institution with a copy of the denial letter
prior to the program start date as set out in the institution’s most recently
issued Letter of Acceptance. Should a student fail to advise the institution,
or choose to withdraw for other reasons, the refund policy set out in Section
37.11 will apply. Refunds owed to students must be paid within 30 days of
the institutions receiving a copy of the Study Permit denial letter.
37
CHAPTER IV: GENERAL POLICIES
4.1 Parking
The Vancouver College of Dental Hygiene Inc. has no legal obligation to

provide parking and assumes no responsibility for any loss or damages to
vehicles while on college property.
General Parking is not permitted in areas set aside for handicapped, staff
and visitors/reserved.
The Facility is private property and therefore management is responsible for
implementing and enforcing regulations.
The Facility reserves the right to maintain full jurisdiction over all vehicle traffic
and parking.
Registered owners are responsible for all vehicle violations.

The Facility reserves the right to move, tow and impound vehicles illegally
parked on its property. The costs will be at the owner’s expense.
There is a $180.00 fee per semester for parking. Parking is to be paid at the
beginning of the semester to the administration office.
The administration office will assign the student a parking spot.
If a student wishes to cancel their parking agreement, a penalty of 25% of
the total fee will be deducted from the refund for administration costs.
Daily parking will be assigned by administration and is at a cost of $5.00 per
day.
Please note: Students found parking illegally will be fined by the College
$20.00 daily. In addition, parking enforcement will be contacted which may
result in additional fines and possible towing of the vehicle.
4.2 Visitors
38
All visitors of the school must report to the main reception area, sign the log
book, and be issued a visitor tag to be worn at all times while in the College.
Students shall not invite their friends, family or other acquaintances to the
school without prior authorization from faculty staff, contracted staff, and/or
school officials. Visitors are to wait in the designated waiting areas only. They
will not be permitted in the computer labs, dental material lab, library, or
student classrooms.
4.3 Smoking
A student shall not smoke on school property, which includes the parking lot.
4.4 Alcohol
A student shall not possess, consume, provide, or aid in the consumption or

furnishing of alcoholic beverages on school property. Violators may be
subject to penalties which may include release from the program and the
police may be contacted.
4.5 Restricted Substances
A student shall not have any substance in his or her possession which is a
controlled, restricted or prohibited drug or narcotic unless medical
authorization is established. Violators may be subject to penalties which may
include release from the program and the police may be contacted.
4.6 Weapons
A student shall not possess anything that is designed to be used as a weapon

or anything that a person intends to use as a weapon.
A student may not possess explosives, fireworks, or dangerous chemicals and

substances on school property.
Violators will be subject to penalties which will include release from the
program and the police will be contacted.
4.7 Threat / Endangerment
39
A student shall not take or verbally threaten to take any action that threatens
or endangers the safety, health, life, or freedom of any person, or impairs the
educational Mission of the school. If you are being threatened in any manner
please notify the Program Director or business director regardless of whether
the threat occurs on or off campus.
The school strictly prohibits the use of physical violence in any form of assault,
harassment, hazing, intimidation and/or threats of violence. If needed, the
police will be notified. This includes harassment or violence which occurs off
campus.
If any student is formally charged with an offence by the police, they will be
suspended from the program until the matter has been to court. A conviction
would mean an automatic expulsion. In addition, if the court proceedings
take an excess of two years, the student will have to reapply to the program
for consideration by the Dental Hygiene Program Committee.
4.8 Abusive Communication
A student shall not in any way abuse other students, faculty or guests of the
school. Abusive communication means any words received in person, by
telephone, letter, electronic mail or any communication medium, that
intimidates, disparages or causes humiliation, offence or embarrassment to
a person. Bullying means using strength or influence to intimidate someone.
Violators will be subject to penalties which may include release from the
program and the police may be contacted.
4.9 Discrimination/Harassment
Every student has the right to study in an environment which is free of

harassment and discrimination, as learning can best be accomplished in an
atmosphere of understanding and mutual respect for dignity and rights of
each individual.
This policy refers to any interactions with classmates, faculty, or clients that
takes place on campus or off campus.
A student shall not discriminate or harass any student, group of students,

faculty or guests to the school, on the basis of race, ancestry, place of origin,
40
colour, ethnic origin, language spoken, citizenship, creed, sex, age, marital
status, criminal charges or criminal record, mental or physical disability,
sexual orientation, political affiliation or union membership.
All students are responsible for maintaining and promoting an environment

that is free of discrimination and harassment.
Any student that has an issue with discrimination and/or harassment must
notify the Business Director or Program Director where it will be brought to the
Dental Hygiene Program Committee.
4.10 Fire
A student shall be responsible to ensure that they are familiar with the
school’s fire and emergency protocols. (Please refer to section on
emergency protocols noted in both the Pre-Clinic and Client Care Manuals)
A student shall not make, or cause to be made, a false fire alarm.
A student shall not tamper with, damage, or otherwise misuse fire safety
equipment.
A student shall not ignite a fire on school property. If they are found guilty,
the student will be reported to the local authorities and dismissed from the
program.
program and the police authorities will be contacted.
4.11 Theft
A student shall not take or use property that does not belong to the student
without the consent of the owner or person legally responsible for the
property. Any student found guilty of theft will be released from the program
and will be reported to the local police.
4.12 Pollution
41
A student shall not take action that pollutes or tends to pollute inside and/or
outside of school property.
4.13 School Property
A student shall not take action that damages/vandalizes or tends to

damage/vandalize property that does not belong to the student. It is the
student’s responsibility to respect all equipment and materials used
throughout the course of the program. Students are responsible for signing in
and out of all dental radiography, materials, and pre-clinical lab sessions.
Students are responsible for any equipment or materials, signed out, and
utilized by the student and are responsible to pay for any breakage or
damage that may occur to said equipment.
program and the police may be contacted.
4.14 School Access
A student shall not enter, or attempt to enter closed facilities; block or

attempt to block access to or from school facilities, or remain within school
facilities after their closing unless authorized to do so.
4.15 Keys
A student shall not possess or use any school access key without proper
authorization.
A student shall never under any circumstances duplicate keys that belong to
the school.
Violators will be subject to penalties which will include release from the
program and the police authorities will be contacted.
4.16 Disruption
42
A student shall not obstruct or disrupt, or attempt to obstruct or disrupt any
school activities. If a student does disrupt the class, interrupting the learning
process, they will be asked to leave the classroom.
Depending on the nature of the disruption, the student may face possible
suspension and authorities may be called.
4.17 Compliance
A student shall comply with the directions of the faculty staff and support
staff. This includes identifying him or herself to these staff upon request.
4.18 False or Misleading Information
A student shall not provide false or misleading information to school officials

or on official school records.
A student shall not forge, alter or misuse the school name, the name of any
school staff or contracted staff, documents, records or identification.
A student shall always tell the truth in situations where the student is a witness.
Misrepresenting information does not constitute the truth and may make the
student an accessory and therefore subject to the same penalty as the
culprit.
Students found to be providing false or misleading information to school

officials may result in suspension and possible expulsion. If the situation is
related to the clinic and a client’s safety is compromised then the student
may be released from the program.
4.19 Fraud
A student shall not commit the act of fraud. This includes deceit, falsehood,
forgery, impersonation, or by other means, defrauds the school or another
person, of any property, money, or benefit or by virtue of such conduct
secures a benefit for him or herself from another person that he or she would
otherwise not obtain.
A student found guilty of fraud may be dismissed from the program.
43
4.20 Violation of School Policies
VCDH will document any and every violation of school policies. This
documentation will remain in the student record and may be taken into
consideration during any formal type of disciplinary action involving the
student. It may also be taken into consideration during academic decisions
involving the student.
A student is a party to a violation of school policies if he or she actually does

the violating, or if he or she aids another in the violation of the school policies.
A violation may result in suspension or release from the program. The
authorities may be called.
4.21 Participation in Investigative Process
A student shall participate in an investigation when requested to do so by

faculty staff, contracted staff, program directors and/or school officials.
Failure to comply may result in suspension or release from the program.
4.22 Lockers
Lockers are the property of the school and should be kept neat and tidy.
Locks are the responsibility of the students and will not be supplied by the
school.
Students may be required to share their locker space with another active
student.
Students should refrain from keeping food in their lockers for more than one
school day and any food that is not ingested that day should either be
disposed of in the garbage or taken home.
The Vancouver College of Dental Hygiene Inc. is not responsible for any lost
or stolen items. The school does not promote and/or encourage students
from storing valuables in their lockers.
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Students are not to store client records or information in their lockers. This is a
serious issue and students will be given a professionalism penalty which may
result in loss of clinical credit.
The school does not promote and /or encourage a student from storing
materials in their lockers that are against school policies.
Locks will be cut off of lockers that are not assigned to a student without
warning.
If deemed necessary by school faculty, contracted faculty and/or school

officials, the students may be asked to remove their lock and/or the student’s
lock may be removed without prior notice to the student.
Students must clean out their lockers by the last day of their fourth semester
exams regardless of supplemental exam privilege.
There is no fee associated with the lockers provided to the students in the
contract. It is a privilege and not the right of the student to have a locker.
4.23 Food and Beverages
A student is not permitted to eat and /or drink in the hallways, classrooms,
clinic, library, and/or labs. (Exceptions may be made with a medical note).
Only bottled water will be permitted in the classroom.
If a student disobeys this rule they will be asked to leave.
Food and beverages are permitted in the designated lunch area.
Students are responsible for the proper disposal of their food and beverage
containers and garbage.
Please note: This is a dental hygiene educational facility that must be kept
clean at all times.
4.24 Professional Attire
45
All active students are required to be in the school uniform at all times when
they are in the school. Students are required to wear the provided uniform
shirt (short sleeved golf shirt), plain black pants and black socks. The black
socks must be long enough to cover the skin between the pant and the shoe.
Black closed shoes with a modest heel are permitted, but flat-soled black
shoes are preferred. Jeans, cords, capris, yoga pants, leather pants, shorts or
sweat pants will not be permitted. Multi-coloured sweaters / sweatshirts will
not be permitted; they must be black, white, or dark blue. There must not be
any logos on the sweater.
In clinic, students must wear their clinical scrubs, white flat-soled shoes and
white socks. Scrubs are to be worn during client care. The lab coat acts as a
barrier when outside of the clinic. When leaving the clinical setting the
student must put on their lab coat. If the student is planning to return to the
clinic, they will take off the lab coat and store it at their operatory. Please
note that if a student must enter the clinic to retrieve a chart or speak to the
dispensary staff, they must wear a lab coat. When a student enters or exits
the College, they must be in full uniform, not street clothing or scrubs.
Students are not allowed to wear hats as this is not part of the uniform.
Failure to do so will result in a report being made on the student’s professional

record.
4.25 Professional Grooming
All active students are required to be professionally groomed. This includes,

and is not limited to conservative use of make-up and jewellery. VCDH is a
scent free zone. Students are asked to refrain from scents while on college
property. Hair colour is to be consistent with a professional environment.
Blonde, Brunette, Black and mild shades of red are acceptable. Blue, Green,
Purple, Pink or any shades that are not deemed to suit a professional
environment are not allowed at VCDH.
Failure to comply will result in temporary removal from the program until the
colour is restored to a professional colour.
Body Piercings: VCDH respects the student’s freedom of expression but asks
that students present themselves in a professional manner, keeping body
piercings to a minimum. Tongue piercings are NOT permitted due to the
46
potential health hazard. During clinical, laboratory and community settings,
students are permitted a maximum of 2 small piercings (one per ear-that
don’t extend beyond the ear lobe). All other piercings are to be removed. If
a piercing is due to a student’s religious beliefs then the student must provide
evidence of those beliefs. In this case, a student would not be asked to
remove the piercing but instead cover it up.
Tattoos: VCDH respects the student’s freedom of expression. During clinical

sessions all visible tattoos are to be covered. This can be easily achieved by
the students wearing a long sleeved black, or white shirt under their scrubs. If
a tattoo contains any type of racial slur or profanity, then it must be covered
at all times while on college property.
In all Lab settings in the College: Students must wear safety goggles at all
times, be in proper lab attire (scrubs, and white runners) and wear their hair
neatly pinned back away from the face. This can be achieved using white,
navy blue, or black hair bands or using hairpins. They must follow all protocols
for personal protective equipment (gloves, mask and protective eyewear).
4.26 Closed Shoe Policy
All active students are required to wear closed shoes during their clinical and
didactic studies at the school and must wear the appropriate sock colour -
white for clinic and black for didactics.
Clean white running shoes are required to be worn by students during their
Clinical practices. No “Crocs” shoes are permitted at VCDH.
4.27 Student Identifications/Cards/Documentation Request
All active students are required to wear their student identification tags at all
time during their clinical studies and community placements. ID cards will
also be required at the writings of any supplemental or proctored exams. A
Student Card will be issued to the students at the beginning of the Dental
Hygiene Program. If anyone requests an additional or replacement card a
$10.00 fee will apply.
**students must provide a minimum of 48 hours’ notice to request any type

of formal documentation (transcripts, letter of attendance or reference,
BCSA forms etc.) be completed by faculty and /or support staff. Students
47
must make an appointment with the appropriate person in advance of the
request.
4.28 Faculty Offices
All active students shall not enter the faculty offices unless given authorization
by faculty staff, contracted staff and/or office officials. Students may knock
on the faculty office door if they wish to speak to an instructor. Instructors are
not required to be available to students during breaks.
If a student enters a faculty office or College offices unsupervised, VCDH will

assume that the student has the intent to be dishonest. The student will be
suspended and possibly released.
4.29 Bathrooms
All students are required to treat the bathroom area of the school with
respect.
4.30 Library Rules and Regulations
The Library hours will be as follows and are posted on the door:
Monday: 8:00 am to 7:00 pm

Tuesday: 8:00 am to 7:00 pm
Wednesday: 8:00 am to 7:00 pm
Thursday: 8:00 am to 7:00 pm
Friday: 8:00 am to 5:00 pm
Saturday: Closed
Sunday: Closed
All active students have access to the library collections and Internet services
during regular library hours. Online resources may be accessed after hours as
well.
48
VCDH utilizes EBSCO as our main search engine. Students will also have
access to professional papers through their ADEA and CDHA membership.
If a student wishes to borrow a resource then they must sign it out with the
librarian. All resources must be returned within 36 hours. If not returned
students will be responsible to replace the missing item.
There will be a nominal fee for photocopying services of library resources

and/or printing of documents from the Internet. Please see our IT support to
arrange for printing and refer to 4.31 for fees.
There is no fee for Internet use or for use of search engines.
Theft and vandalism of the library and its contents are serious offences
and will be subject to disciplinary action. Any type of theft will be
grounds for dismissal from the program.
VCDH has a Library Administrator. The role of the Library Administrator is to

provide guidance to the students on how to effectively use the resource
center and access resources on line. The Library Administrator is available to
meet with the students by appointment, is on campus every Wednesday and
is available online for support. They can be contacted at: ellent@vancouver-
college-dental.org.
4.31 Photocopying/Printing Services
Photocopying/printing is provided for a fee of 20 cents for black and

white copies. Students may purchase photocopying/printing privileges
in $5 increments. Administrative staff will assist the student with this
purchase. These services are available from 9am to 5pm, Monday to
Friday.
4.32 Email
All students and staff are provided with an email account. This will allow the
student to contact other students and instructors. It is the responsibility of
each student to check their e-mail daily. This is a means for faculty to contact
students with information regarding their courses. It is expected that all
students will clear out their email accounts weekly.
49
If a student does not check their e-mail they may miss valuable information
for which they are responsible.
4.33 Computer Use Policy
The student is not to use the VCDH logo, name or materials in any private
display. This includes but is not limited to websites, Facebook, open chats,
blogs, magazines, or posters without specific permission from the Business
Director or the Dean of VCDH. Failure to comply may result in removal from
the program and /or legal action.
A student shall not post photos of VCDH faculty, staff, or events on social
media sites without written consent.
A student shall not enter, without authorization, into equipment facilities,

networks or accounts to use, read, transfer or change the contents, or for
any other purposes.
A student shall not use another individual’s information technology account,

or grant another individual access to their student information technology
account.
A student shall not use the VCDH computer equipment or electronic

resources for illegal or commercial purposes. This includes but is not limited
to copyright infringement, harassment, libel or slander and personal e-
business activities.
A student shall not display, transmit, distribute or make available information

that expresses or implies discrimination or an intention to discriminate.
A student shall not use the computer and Internet to send obscene, abusive,
derogatory or harassing messages.
A student shall not use the VCDH computer equipment to interfere with or
disrupt local or other network users, services, or equipment. This includes but
is not limited to interfering with the configuration of equipment, distributing
unsolicited advertising, sending anonymous messages, propagating
computer worms and viruses or other malicious acts, and using the network
to make unauthorized entry into any other machine accessible via the
internet.
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Students shall not bring their own digital cameras into the clinic for client
before and after photos. In addition, students may not bring any type of
memory sticks to transfer client’s information. All client information is property
of VCDH and is to be kept private.
VCDH has onsite IT support available to faculty and students.
4.34 Transportation
Students are responsible for their own transportation to complete community

placement requirements.
Students are responsible for all costs related with such transportation.
Students are strongly advised to NOT transport their clients to and from
appointments. Students that transport their clients to the clinic are NOT
allowed to use the parking lot unless they have paid for parking.
The Vancouver College of Dental Hygiene Inc. cannot be held responsible

for any injuries or costs incurred.
4.35 Students Working During Their Dental Hygiene Program
VCDH does not recommend that students have a job due to the intensity of
the program. VCDH feels that the focus of study may be diverted and the
student may not meet the program requirements.
4.36 Familiarity with Policies and Procedures
The student shall be responsible to be familiar with, and abide by the VCDH
Student policies, and procedures, and any relevant student and professional
association standards or guidelines. All students will be asked to sign a
document verifying that they have read the policies and procedures manual
and understand its contents. This document may be found on the last page
of this manual.
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CHAPTER V: STUDENT SUPPORT AND RESOURCES
5.1 Student Services Representative
VCDH’s Student Services Representative can provide the students with

information on the following:
1. Student records, letters of enrolment, or copies of documentation

2. Academic advising
3. Accommodations for students with learning disabilities.
4. Scheduling of counselling appointments
5. Information on housing and resources
6. Information on accessing academic resources.
7. Financial and scholarship resources.
8. Uniform, book and equipment orders
5.2 Learning Disabilities & Accommodations
Any student who has previously been identified as having a learning disability
must report this to the Program Director at the start of the first semester. VCDH
will follow: Supporting Students with Learning Disabilities - A Guide for
Teachers, published by the Province of British Columbia and the Disability
Services Framework published by the British Columbia Ministry of Advanced
Education. For any accommodation whether Learning Disabilities or
otherwise, the student is required to provide current documentation by a
“regulated medical practitioner”, such as a physician, psychiatrist or
psychologist. VCDH will also provide accommodation for candidates with
visual disabilities, hearing impairments, motor disabilities, and candidates
with limited physical tolerance. It must be determined however, that a
student’s disability would not impact their ability to practise in the field of
Dental Hygiene. Once again supporting documentation from a regulated
medical practitioner must be provided.
Students that request consideration for accommodations must provide

satisfactory documentation from an appropriate health care professional
regulated under the Health Professions Act (1996) that confirms that the
student has a disability and the nature of the accommodation required by
the student in the context of the program.
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Any educational accommodations the students require must be supported
by a Psycho-Educational Assessment or an Individualized Education Program
(IEP) completed within the last 5 years. Accommodations are based on the
documentation provided and in consultation with each student. We aim to
create the least restrictive environment to the best of our ability and will make
every effort to provide the needed accommodations; however, due to the
academic and clinical nature of the program, it may not be possible for
every accommodation to be accommodated.
The Educational Assistants and/or Program Director will work with the student
to develop an individualized plan for success in the program. This will also
follow up throughout the course of the program to determine how the
student is progressing.
5.3 Remedial Assistance
Didactics
The Vancouver College of Dental Hygiene Inc. is committed to providing a

superior education. If a student is having difficulties with their course(s), they
should approach their instructor for additional assistance or clarification.
Remedial assistance is available to all students for all of the courses that are
offered at VCDH at no additional cost.
Academic Advising: VCDH has an Educational Assistant on staff who is

available to help students reach their academic goals. The Educational
Assistant can help with study habits, time management skills and scheduling
of remedial sessions if required. Students at risk will be referred to the
Educational Assistant to determine if the student would like assistance.
Clinical Practice, Radiography Lab: Remediation and Support:
The “Scale for Success” program is available to students weekly for a 2-hour
session. This program allows students access to the pre-clinic lab to practise
and strengthen their instrumentation skills. A pre-clinical instructor will be
available for feedback and assistance. Students may also sign up to practise
in the pre clinic lab, unsupervised, as long as it does not conflict with their
academic or clinical timetable.
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The Radiography Lab is also available to all students for one, 2-hour session
per week. This program allows the students to access to Radiography Lab to
practise their skills. A Radiography Lab Assistant is available for help.
Each student will be assigned a faculty clinical advisor during client care
clinics. The advisor will meet with the student during the semester during clinic
time to discuss their status. Should the student need to speak with their
advisor at other times during the semester, please make an appointment
with them. Students are expected to come to all meetings prepared with
their client tracking sheet and their calendars. Through clinical tracking
students who are experiencing difficulties in the clinic setting are tracked and
identified. Appointments with the Clinical Supervisors for remediation are
scheduled as required. Students will find additional details in the client care
manual.
Students experiencing difficulties in pre clinic and /or partner care should
speak to their clinical instructors.
*There are no fees to the students for any of the above remediation activities.
5.4 Peer Mentoring Program
VCDH offers a voluntary peer mentoring program and invites students to

apply. Peer mentors are selected from the 2nd year students and provide
assistance in the pre clinic, radiography lab and dental materials lab sessions,
to the first year students. Students apply in the second year of the program
and must maintain an overall average of 80% and be in good standing in the
clinic. Feedback from this program has proven very successful. It is an
excellent chance to network and get to know your fellow students.
5.5 Tutorial Assistance
If the student requires or requests more intense, one-on-one instruction then

tutorial assistance is available for a fee of $80 per hour. Tutorial assistance is
available for all didactic subjects, clinic and lab courses subject to instructor
availability. If you are requesting tutorial assistance please give the instructor
sufficient notice. Please see section 7.11 for the fees.
**students are encouraged to utilize the support systems in place prior to

formal tutoring. Students can also choose to “double up with another
student” to share the tutoring fees if they wish. Once again the formal request
form must be completed.
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Students must pay the appropriate fees and bring the receipt for payment
to the tutoring session and give it to the instructor. Upon completion of the
session the instructor will complete the report and provide it back to the
Program Director who will review it and then place it in the student file.
5.6 Sexual Violence Policy
The Vancouver College of Dental Hygiene Inc. takes sexual violence very
seriously.
Sexual violence means any sexual act or act targeting a person’s sexuality,
gender identity or gender expression, whether the act is physical or
psychological in nature, that is committed, threatened or attempted
against a person without the person’s consent, and includes sexual assault,
sexual harassment, stalking, indecent exposure, voyeurism and sexual
exploitation.
No person shall commit, attempt or threaten an act of sexual violence

against any other person. This includes, but is not limited to, sexual assault,
sexual harassment, stalking, indecent exposure, voyeurism, degrading
sexual imagery, verbal harassment of a sexual nature, distribution of sexual
images or video without consent, cyber harassment, cyber stalking or an
act targeting a person’s sexuality, gender identity or gender expression.
5.6.1 Sexual Violence Support
The Vancouver College of Dental Hygiene Inc. provides

training/information about sexual violence to all students and staff
members and offers support for staff and students who have been affected
by sexual violence.
Students can access information about the school’s therapist (Alisa Kline
email: alisaklinecounselling.ca), The BC Women’s Hospital and Health
Center Sexual Assault Service, The Women Against Violence Against
Women 24 hour toll-free crisis line (604-255-6344), the Assault Care
confidential line (assaultcare.ca-778-886-7001) or other resources found on
the student portal under “Health and Safety Resources.”
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All students have a right to feel safe in their learning environment and thus
should become familiar with the resources available to them and
encourage other students to learn more about sexual violence and sexual
violence prevention.
Students are not required to make a formal report to access the services of
the college’s therapist.
Reporting
In the event that a student feels that he or she was a victim of sexual
violence, we encourage the student to report it immediately. Reporting of
sexual violence can be done in person or by email to the Business Director
(Lidia Di Nicolo email: lidiad@vancouver-college-dental.org) or to the
Assistant to the Dean (Thomas Steven email: thomas@vancouver-college-
dental.org).
The school will respond to any reports of sexual violence within 5 business
days and all information will be kept confidential where legally acceptable.
If an incident of sexual violence is reported, a meeting will be scheduled
with the student to discuss the incident and look for ways of resolving the
situation. During this meeting a Sexual Violence Report will be filled out. At
the discretion of the student, this report can be done anonymously. If it’s
determined that a crime may have been committed, the appropriate
authorities will be called.
Students who report sexual violence have the right to request that no
investigation takes place. However, depending on the nature of the sexual
violence, the College may need to investigate to protect other members of
the campus community. During any investigation, survivors have the right to
an external third party.
In the event that a student feels that he or she was a victim of sexual
violence, but does not wish to report the incident, we encourage the
student to contact the Vancouver College of Dental Hygiene Inc. Therapist
(Alisa Kline email: alisak@vancouver-college-dental.org)
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Action
When considering which action to take in the event of a sexual violence

incident, the college will consider the evidence and nature of the incident.
Actions may include:

 Verbal or written apologies
 Suspension or expulsion from the college
 A referral to counselling
 Termination of employment
 Referral to police or other legal authorities
Appeal
Any party involved in a sexual violence incident may appeal the decision
made by the college. All appeals must be made in writing to the Dean of
Students within 30 days. The Dean of Students will review the evidence, and
may ask to meet with parties involved to gather more information. Any
meeting with the Dean of Students will be fully documented. During these
meetings all parties are allowed to bring a third party as a witness.
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CHAPTER VI: ACADEMIC POLICIES: GRADING
6.1 Didactic Rating System
VCDH utilizes a numerical grading system in all didactic courses where 70%
and above constitutes a passing mark.
Students will receive a mark of “SAT” or “UNSAT” in the following clinical and
laboratory courses:
Dental Materials Lab

Pre-clinic Practice
Clinic Practice I
Clinic Practice II
Clinic Practice III
*Students must receive an 80% minimum grade to achieve a “Sat.”
Honour Students:
An overall average of 90% or above is required to graduate with high
honours.
An overall average of 80-89% is required to graduate with honours
Evaluation criteria for every course are detailed both in course outlines and
program manuals. Students are responsible for reading the outlines/manuals
and being aware of their contents. If students have any questions, they may
contact academic advising or faculty.
6.2 Student Practicum & Community Field Placement
The student practicum will be held in the College Dental Clinic. However
students will be attending various community settings during their 3rd and 4th
semester in the program.
Students are ultimately responsible to ensure that the requirements of the
Community Field Placement component of the course program are met
prior to the school issuing the program diploma. Community placement
opportunities will be provided to the students and will involve presentations
to various community groups, oral screenings for senior, paedo and special
58
needs clients and rotation through Britannia Lodge - a long term mental
health facility.
Students will be provided with their community placement schedule by the

Community Dental Hygiene instructor and Oral Health Sciences instructor
each semester. If a conflict exists, students will have one week to notify the
appropriate instructor. It is the responsibility of the student to find another
student who is willing to switch dates with them and then notify the assistants
as to who that person will be.
Students are responsible for their own transportation to and from community
placements. They are responsible for all fees associated with travel.
Students will be advised of decorum protocols for each placement and must
wear their school identification tag.
Professionalism is expected at all community placements. Students are

expected to show up on time, respect our community partners, and be
attired in the proper decorum.
In the event of an emergency where students are unable to attend

community placement, the student must notify VCDH before 8am.
Failure to complete all community placements will result in the student

receiving a grade of “UNSAT” in the Community Dental Hygiene course.
Students can refer to the course outlines for further details.
Work Experience Policy
Policy:
The Vancouver College of Dental Hygiene Inc. provides a work experience
to students who have satisfactorily completed academic requirements up to
the point at which the work experience occurs. The work experience is
provided at no additional cost; in appropriate facilities and within a
reasonable distance from the institution. It is supervised by both the instructor
and/or an appropriately qualified individual from the host employer. The
work experience is clearly connected to learning outcomes. Although
students may participate in the search for a work experience it is The
Vancouver College of Dental Hygiene’s responsibility to provide the work
59
experience. Student’s attendance is mandatory and will be recorded. A
copy of the evaluation and attendance record will be kept in the student
record.
The work experience is an integral part of the Diploma in Dental Hygiene

program and will allow the student to develop and practice the skills needed
to have success in their future careers. The work experience duration is 36
hours and it is to be completed by the student at the designated time in the
program sequence as provided in the Program Outline.
The work experience portion of the Dental Hygiene Program at the

Vancouver College of Dental Hygiene involves several types of work, with a
minimum of 3 hours of clinical work. The remainder of the hours will be made
up with various types of educational and service work that aim to promote
oral health in the community.
Responsibilities of VCDH: In most cases work experience placements will be

provided by the Vancouver College of Dental Hygiene Inc. In some cases
students will be involved in locating placements in partnership with the
Vancouver College of Dental Hygiene Inc. The appropriate faculty members
will communicate with the work placement staff if applicable and help
prepare the students with the information needed for each placement. In
the case of the clinical portion of the work experience, a faculty member will
always be present to directly supervise the students in their work. The faculty
member will guide, encourage and aid the students in connecting their prior
learning with the tasks being performed. This faculty member will complete
an evaluation form that includes assessing punctuality, decorum, work habits
and, how the placement has connected to the Program Learning
Outcomes, and overall level of care provided to clients in this placement.
Responsibilities of the students: Students must prepare accordingly for each

placement as per the instructions of the faculty and/or work experience
supervisors. Students are required to arrive at each placement on time and
in appropriate dress depending on the nature of the placement. If under
supervision of the work placement staff, the students will provide the staff
member with an evaluation form. This form is to be completed, returned to
the student and placed into the student community placement log in
semesters 3 and 4. Students are responsible for the completed forms from
their placement supervisors. Students are also required to complete a
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reflection for each placement which is also included in the community
placement log in semesters 3 and 4. The Community Placement log will also
serve as an account of attendance at all required work experience
placements.
Responsibilities of the work placement staff: In most circumstances the

students will be supervised by the staff at the institution where they are
performing their work experience placement. These supervisors are to be
contacted in advance to ensure they are aware of the roles and
responsibilities of the student. The supervisors will complete an evaluation
form that includes assessing punctuality, decorum, work habits, how the
placement has connected to the Program Learning Outcomes, and the
contribution the students have made in this placement. This evaluation will
be returned to the student at the conclusion of the placement.
It is the goal of the Vancouver College of Dental Hygiene Inc. to provide its
students with experience beyond traditional clinical tasks. By using work
experience placements, the students will be able to explore all roles carried
out by a professional dental hygienist: Clinician, Researcher, Advocate,
Educator and Administrator.
The program Learning Outcomes fully or partially met by the work experience
portion of the dental hygiene program are as follows:
1. Assess appropriate individual client care based on the client’s overall

health status including their determinants of health, health history,
culture, and behavioral factors.
2. Formulate appropriate dental hygiene diagnoses based on individual
client assessment.
3. Plan individualized treatment according to the client’s needs, health
history, determinants of health, culture, and personal preference.
4. Provide effective implementation of the planned treatment by
applying principles of risk management for client health and safety,
infection control, instrumentation, ergonomics and time
management.
5. Evaluate the progress of the client and effectiveness of treatments
61
provided during each appointment.
6. Demonstrate responsible and ethical behaviour according to the
Code of Ethics as outlined by the CDHBC and CDHA.
7. Demonstrate ability to think critically, solve problems, and develop
appropriate steps of action for optimal client-focused care.
8. Identify and utilize appropriate communication channels1 throughout
the dental hygiene process of care.
9. Apply principles of effective therapeutic communication2 to maintain
constant and effective communication with clients.
10. Collaboratively maintain open communication with other health
care professionals and community organizations.
11. Document all records accurately, legibly, comprehensively and in
compliance with privacy legislation throughout the dental hygiene
process of care.
12. Provide interceptive, therapeutic, preventive, and ongoing care for
optimal oral health and overall well-being.
13. Assume responsibility for the effective education and delivery of oral
health care to the community in various settings.
14. Demonstrate self-confidence and professionalism when delivering
oral health care in accordance with regulation and statutes of the
profession.
15. Demonstrate objective self-assessment and reflection on own
professional performance.
16. Demonstrate entry-level competence in applying key responsibilities
of administration, client advocacy and education, health promotion,
1
Communication Channels –verbal, nonverbal, written, electronic, interpreter, interdisciplinary.
2
Therapeutic Communications –active listening, reflective responding clarification, validation
therapeutic silence, focusing.
62
change agency, research (scientific inquiry), and activism for public
policy revision to promote individual and community health and well-
being as outlined by the CDHBC and CDHA.
6.3 “Incomplete” Ranking
“Incomplete” or IC is the grade that will be given to any student who

withdraws or is released PRIOR to the midterm exams being written. Once
the midterm exams have been written all grades as of that point will be
reflected on the transcript.
In addition: if a student is released or withdraws from the program due to

poor academic performance or other reasons, VCDH will list “Released” or
“Withdrawn” at the bottom of the transcript to indicate that the program
itself was not completed.
6.4 Transcripts
All registered students will receive notification from the College indicating
their program of study, course(s), and the final grade in each course.
Transcripts are not available to third parties outside of the school without the
written authorization of the student. Once permission is received, the
transcript will be forwarded in a sealed envelope directly to the third party.
Students may request additional single or multiple copies of their cumulative

transcript at any time for a fee of $10.00 per copy.
A written request must be submitted with the payment in order for their
official transcripts to be sent to other educational institutions.
Transcripts will be provided at the end of each semester only and not at the
midterm point. Please note that these transcripts, while a reflection of the
student grades, are NOT the official transcripts. Once the program is
completed, or if the student is released or withdraws from the program, the
student will then be issued their final official transcript, sealed and signed by
the school.
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CHAPTER VII: ACADEMIC POLICIES
7.1 Attendance and Participation
All students are expected to attend their classes. Due to the practical and
participative nature of the learning environment, it is imperative that students
are punctual and maintaining regular attendance is strongly encouraged.
Please note there will be no marks assigned for attendance, however marks
may be deducted for failure to attend; please see below.
Attendance in classes is necessary in order to cover a course adequately.

Regular participation in class discussion and completion of all term work are
essential in obtaining a successful grade. To be counted as present in the
classroom the student must be present for the entire class time.
If there are any extenuating circumstances concerning a student’s

absence, the instructor should be notified as soon as possible. Students are
to contact the school by 8am on the date of absence so that faculty are
informed.
Acceptable reasons for absence are limited to: extreme medical situations,
legal reasons, family emergencies, and bereavement situations. Students, if
extremely ill, must present a medical absence form. If there is a bereavement
situation, students must provide evidence of the passing. Students may also
be asked to provide evidence of a family emergency.
The medical absence form must state the specific reason for the absence.
Doctor’s notes that state to excuse the student due to illness or for being sick
are not acceptable. The student must provide VCDH with the appropriate
supporting documentation. **The medical absence form must be provided
within a maximum of 5 days of the student’s return to school. They will not be
accepted after 5 days.
The medical absence form is available on the student portal and it is

suggested that all students have a hardcopy available should they need it.
**If a student exhibits a pattern of consistently missing quizzes, tests and

exams or clinical and lab sessions, due to illness, then it may be necessary for
the student to withdraw from the program. The Dental Hygiene Program is
65
demanding and attendance is imperative for success. A consistent pattern
of illness may indicate that the student is not healthy enough to be in the
program at this time. Repeated absences (5 or more in any subject) may
also be cause for release from the Dental Hygiene Program.
If a student misses more than 10 school days in a semester, for any reason,
they will be expected to do a short term withdrawal from the program. If a
student does not do a short term withdrawal after having missed 10 school
days in one semester, they will be released from the Dental Hygiene Program.
If a student has a satisfactory reason for absence as noted above, then

faculty will make additional arrangements for the student to make up
test/quizzes or exams. It is the responsibility of the student to ensure that the
instructor has been fully informed of the situation.
Process to be followed for make-up tests:
If a student misses any evaluation, the student will be given a mark of zero
(0) for the missed evaluation.
If the student provides a Medical Absence Form, it will be inspected and the
health care provider will be contacted to confirm the severity of the illness.
For other types of excused absences (legal reasons, family emergencies, and
bereavement situations), relevant documentation must be provided.
This information will be brought to a committee and a decision will be made

on whether or not the absence is covered by the Policy and Procedure
Manual. The committee will also look for patterns of absences and this will
factor into their decision. All of these decisions will be made at the end of the
semester and if the student is approved to write a makeup test, the makeup
test will be on the Friday of week 17. Missed clinic or lab evaluations will take
place during week 18 and will be scheduled by faculty. If the student is
approved to write a makeup test, their mark on the makeup test will replace
the zero (0). Since this will necessitate the creation of a new evaluation, there
will be a supplemental fee.
If a student does not show up for the writing of a make-up test, they will
receive an automatic mark of zero (0).
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Students will be deducted 1% for one missed class. If a student misses 3 or
more classes without a valid reason, 5% will be taken from the student’s
overall grade in that subject. More than 5 missed classes without a valid
reason, may result in an automatic failing grade in the course.
Students are responsible for “catching up” on any information from missed
classes regardless of the reason for the absence.
Absence from the class where the test was announced is not a valid reason
for not knowing about or missing the test.
Attendance for Pre-clinic Lab, Dental Materials Lab, Radiography Lab,

Community Placement and Clinic Practice sessions are mandatory and
cannot be missed. Failure to attend can result in the student falling behind
and being unable to meet their requirements. Any absence from the above
requires a medical absence form explaining the reason for absence or legal
documentation or proof of bereavement. Failure to provide such
documentation will result in a professional penalty being issued or a failing
grade being applied.
*Missed clinics and Lab sessions will not be made up or returned to the
student. If there are extenuating circumstances the matter can be brought
to the Dental Hygiene Program Committee for review.
**Students are permitted personal days for clinic (Clinical Practice II and III)
absences. Personal days can mean time to attend to appointments, illness,
or family issues requiring attention. Penalties for missing clinic will not be issued
as long as the student notifies the clinical supervisors prior to the clinic session.
Failure to do so will result in a professional penalty being issued. Personal days
cannot be taken by a student if they have monitor duties assigned to them.
During Clinic Practice II and Clinic Practice III students are allowed 3 missed
clinics in both of these courses.
Students will not have these clinics returned to them. Clinics missed for
personal reasons cannot be accumulated or carried over between
semesters.
In accordance with Student Aid BC policy, students who miss two

consecutive weeks of study may be at risk for losing their British Columbia
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Student Aid (BCSA) support. Please note that according to VCDH policy,
under no circumstances would a student be allowed to miss two consecutive
weeks and be allowed to continue in the program.
7.2 Prior Learning Assessment
The Vancouver College of Dental Hygiene Inc. does not allow credit for any
prior learning experience. Students must complete the entire curriculum to
graduate.
7.3 English Proficiency and Literacy
English is the language in which the Dental Hygiene Program is taught at the
The College does not teach English as a second language to the students.
The Vancouver College of Dental Hygiene Inc. is a fast paced program. In

order to complete the program it is imperative that the student has a strong
grasp of the English language, both verbal and written. Lack of English ability
may result in poor academic performance and potential release from the
program.
It is imperative that all professional papers, critiques, tests and assignments,

be written properly. At the discretion of the Instructor a percentage of any
assignments may be deducted for spelling, grammar, and other language
weaknesses.
The student must be able to deal with the delivery and retrieval of information
by communicating effectively with clients and Instructors. Lack of
comprehension or communication skills may jeopardize the safety of the
clients. This may result in the College taking necessary measures to ensure
client safety, which may include release from the program.
7.4 Assignments
All students are notified of assignment requirements and due dates.
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Assignments are to include a title page, with a font of 12 and are to be
double-spaced. All referencing is to be APA format.
There is supporting documentation for APA referencing on the VCDH Library

site. If a student requires additional help, they can contact the VCDH
Librarian at library@vancouver-college-dental.org.
Assignments will not be accepted by email and are due during class time. If
an assignment is due on a day when the faculty member is not present, it
must be handed in to the appropriate support staff. Faculty will determine
to whom it should be handed. Support staff will document the date and time
of submission.
Students are expected to complete all assignments by their respective due

dates. Late assignments are not acceptable and will receive a grade of 0
unless extenuating circumstances exist and arrangements have been
discussed with the faculty member PRIOR to the due date.
7.5 In Class Presentations
All students are to be present during class presentations regardless of their

involvement. Students put a lot of effort into their presentations and it is
important that students support and learn from each other. Students not
attending the presentations of others may be subject to a -5% deduction
from their own presentation. If there is an extenuating circumstance then the
instructor must be notified prior to the day of the presentation.
Participation in group work: If it is determined that a student has made no

effort or minimal effort to be involved in group work then that student may
receive a mark of 0 or a substantial penalty because of it unless extenuating
circumstances exist and arrangements have been discussed with the faculty
member. Please document all meetings with your group and inform your
instructor of any issues prior to the date of the group presentation. It is
advisable to log attendance at all meetings.
7.6 Test / Exam Conditions
Students are notified of all tests and exams by their instructors. This information
can also be found in the course outlines.
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All tests/exams will be started immediately at the set time they are
scheduled. If a student arrives more than 10 minutes late, they will not be
permitted to enter the test/exam area and a mark of “0” will be assigned. All
tests and exams must be written by the student. Failure to do so may result in
a grade of “0” being assigned.
If there are extenuating circumstances, such as an extreme emergency of

some type, a faculty member may allow the exam to be written at a later
time. Please allow extra time to arrive at the College especially during
inclement weather and/or bad traffic reports. All tests and exams must be
written to be successful in the program. Upon arriving for your test/exam,
students will be asked to wait in the hallway and then will be seated by the
invigilator.
Nothing is to be brought into the exam room other than pencils, pens and
erasers. Please leave knapsacks in your locker. Students with medical
considerations will be permitted to bring in armamentarium they may require.
The use of electronic devices of any kind during a test is not permitted. This
includes phones, personal digital assistants. Calculators may be used if
authorized by the instructor. Dictionaries will only be permitted in special
circumstances and when authorized by the instructor.
In addition, students that require juice or other liquids during testing or exams
must have a valid doctor’s note. The College must be informed prior to entry
into the program as well as all liquids must have the label removed so that
the entire bottle is transparent.
Upon completion of the exam please leave the classroom quietly. Once out
in the hallway please be quiet in order to respect those still writing the exams.
Once a student leaves any type of evaluation they will NOT be permitted to
return to the classroom or to access their test paper.
Students are advised to use the washroom prior to entering the exam. Should
a student need to use the washroom during an exam, because of a pre-
existing medical condition that is recognized by the College, they must be
accompanied by a faculty or staff member. The washroom will be inspected
by the faculty or staff member.
7.7 Return of Graded Material
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A student may not always have graded material returned to them.
Tests are not returned to students. Student records are retained for no longer
than three years.
All exams/tests/quizzes will be reviewed in class by the faculty. If a student

has a concern regarding their grades, an appointment with the instructor
may be made to review the paper. Students must do so within 7 days of the
test being returned or reviewed. Students are not permitted to review tests or
exams more than 1 week after they have been returned.
Students wishing to view final exams must wait until the beginning of new
semester to do so. Final exams will only be reviewed if there are issues with
the student’s final grade. There are to be no cell phones used to record the
review of tests/exams. Students found using their cell phone to record in the
classroom during a review will be suspended or expelled from the program.
The same applies to any type of electronic device including laptops. Please
refer to the section on academic dishonesty.
Tests, Quizzes & Exams are the property of the school and will not be returned
to the student.
7.8 Academic Alerts and Tracking of Student Progress.
During the midpoint of each semester, academic alerts are issued by faculty
to students who are not meeting the required 70% in their didactic subjects
or the required 80% in Radiography Lab.
Students will be notified by e-mail of these meetings and will be expected to

respond by e-mail and confirm attendance.
Faculty will input student marks into the school’s data base and the Program
Director will track all student status. The report on student status will be made
available to the Program Director for review.
If a student is failing to meet the expectations of the program, they will be

contacted by the Program Director for a meeting to discuss their status.
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If meeting with the Program Director, the student will be required to sign a
document that acknowledges that they are below the required grade for
success and strategies for their success will be discussed. Students will be
asked to submit a learning plan.
If at the end of the semester and upon completion of final exams, it becomes
evident that a student will require 1 more than the permitted number of
supplemental exams; the status of the student will go before the Dental
Hygiene Program Committee. There is no guarantee that the students will be
permitted to write the additional supplemental, only an opportunity for the
committee to review the situation.
All supplemental exams are written on the first day of the new semester. If
the student is granted permission to write the additional supplemental they
will do so on the second day of the new semester.
If a student requires 2 or more additional supplemental exams beyond the

permitted number, they will be released from the program.
This meeting takes place on the first day of a new semester. After the final
exam week the school is closed for one week and no decision are to be
made at that time.
7.9 Evaluation of Progress
All students will be provided with applicable academic alerts at week 10 of

each semester. Clinical status alerts, if applicable, will be provided at week
3 of semesters 3 and 4. Students will be asked to sign a form indicating that
they understand their current standing in the program.
7.10 Failure of a Didactic Course: VCDH Supplemental Policy
VCDH has set a grade of 70% as its passing grade. This is made clear on all
of the course outlines. The only exception is radiography lab where the pass
is 80% to ensure client safety.
If a student is below 70% they will need to write a supplemental exam. Any
grade of 69.5 or higher will automatically be bumped to a 70%. All grades
69.4 and below will be considered a failing grade.
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Once all exams are marked and graded faculty will notify the student if
they are below 70% in their respective subjects.
The objectives of the supplemental policy are to promote student success

by providing a second opportunity for students to demonstrate
competency in a course.
Supplemental Didactic and/or Clinical Examinations, Assignments and/or

Projects are not a right of the student but a privilege, granted by the Dental
Hygiene Program Committee.
A Student must have a minimum grade of 60% in order to be eligible to write

a supplemental exam. A grade of 59.5% or above would automatically be
rounded to a 60%.
A full-time student may be allowed supplemental privilege in only two

courses in the first semester. The next three semesters will allow supplemental
privileges in one course in each semester. If a student requires more than the
maximum number of supplemental exams, in any given semester, they may
be released from the program.
This includes any pre-clinical, clinical and lab courses. The Dental Hygiene
Program Committee will review each student’s situation to determine
eligibility for supplemental exams, if in question. They also determine if a
student is to be released.
A student is only allowed to attempt a supplemental on any given course,

once. The supplemental exam will be a cumulative exam. Students will be
informed of format and what will be covered on the exam.
If a student does not pass a course and passes the supplemental exam, the
highest mark that will be recorded on the transcript will be 70% regardless of
the passing grade achieved on the supplemental examination.
Supplemental exams for didactic courses are written on the first Monday
back of the new semester. If the first Monday falls on a statutory holiday then
the students will be informed of the alternate date. There is a fee for writing
supplemental exams and fees must be paid prior to the exam date. Students
must provide their student I.D. and ensure that payment has been made to
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the front desk. Faculty proctoring the supplemental will verify payment
through our online tracking system and will not allow the students to write
unless all fees have been paid.
Practical supplemental exams for pre clinic, radiography lab or materials lab
will be completed in week 2 of the new semester to allow students 1 week of
additional practice time.
**All students who are writing supplemental exams are expected to be in all
scheduled classes the first week of the new semester: this is to ensure that
they will not fall behind.
7.11 Additional Fee Schedule
Repeat one Didactic/Theory Course $1500.00

Remedial Clinic $200.00 per clinical session
Repeat one Pre-Clinical or Clinical Semester $5500.00
Repeat ½ of a Clinical Semester $2750.00
One Supplemental Theory Exam $150.00
One Supplemental Practical exam $100.00-$600.00
One hour: “One on One” tutorial Assistance $80.00
Remedial Assistance $0.00
One additional Transcript $10.00
One additional Diploma $10.00
Replacement Student Card $10.00
Parking Fees per semester $180.00
Daily Parking Violation Fee $20.00
Photocopying (Colour/Black and White) $0.40/$0.20
Graduation Gown Rental $30.00
Returned Cheques $50.00
Credit Cards Fee Per Transaction Additional 2%
7.12 Repetition of a Didactic Course
If a student is unsuccessful in the writing of their supplemental exam it will be

necessary for them to repeat the course.
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Repetition of a didactic course is a privilege and not a right. It will be
discussed and decided by the Dental Hygiene Program Committee. If a
student is unsuccessful in any didactic course or lab, they must return as a
part time student to repeat the didactic course and then re-apply to return
to the program as a full time student. Please be advised that there must be
a clinical chair available in order for the student to return to the program as
a full time student. VCDH cannot guarantee that this will be possible.
While taking a course(s) part time the student must complete the following:
Student repeating a semester I subject must show evidence of the following:
A minimum of 6 practice hours in the pre-clinical lab. Students must sign in

and out of the clinic to provide documentation of participation. Please note
required hours may vary due to student situation.
Re-evaluation of all instruments to be successfully completed to determine

competency. **fee involved for this clinical evaluation: Refer to Section 7.11
of this manual
Student repeating a semester II subject must show evidence of the following:


of this manual.
Student repeating a semester III/IV subject must show evidence of the

following:

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of this manual.
**Students who have successfully completed Clinic Practice III in semester IV

would not have to complete the above requirements.
Please note: all requests to return as a full time student will go before the
Dental Hygiene Program Committee for review. Students must pass the
didactic course(s) in which they were not successful and they must complete
all criteria listed above. There is no guarantee that the student will be
permitted to return. Decisions are based on available clinic chairs, and the
knowledge, skills and attitude of the student. All students requesting a return
to full time status will be asked to submit a letter explaining what they would
do differently to be successful. Once all applications have been received a
ranking system would be applied. Students would be informed of where they
stood.
Please be advised that there must be a clinical chair available in order for
the student to return to the program as a full time student. VCDH cannot
guarantee that this will be possible.
A student is allowed to repeat no more than two courses during the entire
program. If the student repeats a course and fails the same course, once
again, the student will be released from the program. If a student is
repeating a course, they will not be granted supplemental privileges.
Please be advised that all courses must be completed before a student can
proceed to the following semester, as they are prerequisites of other courses.
There is a fee involved to repeat a course. Refer to Section 7.11 of this

manual.
7.13 Academic Policies for the Clinic/Community Placement
All students agree to participate as clients and learning partners for other
classmates during the client care portion of the program. All students must
have the following:
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1. Current level “C” CPR certification in order to be in the clinical setting
at VCDH. They must have a CPR certificate with an expiration date on
it. If there is no expiration date, then the CPR must be updated
annually.
2. Completed Immunization form (as per section 2.2)
3. Criminal Record Check (CPIC) including vulnerable sector screening
(clear) prior to participating in all clinical and community settings.
Students who do not have the aforementioned documents may not be

permitted access to the clinic or the community.
7.14 Clinic Requirements in the Dental Hygiene Program
At the start of each clinical semester, the student will be asked to sign a
clinical agreement. This agreement will list all requirements that must be met
in order to proceed to the next semester and/or to graduate, and is based
on the course outlines.
Students are provided with a comprehensive client care manual and it is the
responsibility of the student to read all manuals provided to them.
Students must keep their chairs filled during client care sessions. Failure to
keep your chair filled may result in the student not meeting all clinical
expectations.
VCDH will assist the student in finding clients; however the student must take
accountability and responsibility for following through with all clients. In order
to have an optimal clinic experience students are limited to 8 family
members.
Clinic Practice I: the student must complete their student partner, 1 adult,
and the following competencies:
(a) Isolation simulation on a partner(b) flossing on a partner (c) alginate

impression on student partner (e) application of desensitizing agents and
fluoride varnish simulation on a partner (f) ultrasonic instrumentation on
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Dexters (g) disclosing and coronal polish on a partner) (h) fluoride
application on a partner and (i) pit and fissure sealant on a partner.
Clinic Practice II and III:
Students are expected to complete a minimum of 22-23 clients (to include 2

paedos) over the course of Clinic Practice II and III. They must complete a
minimum of 60 credits and all necessary requirements.
The student must achieve an overall average of 70% on both the

assessment/diagnosis/planning and the implementation/evaluation sections
of the client care. If the student does not achieve a 70% on either section
they will not receive credit for the client. In other words, the student must pass
the client in order to receive credit for the client.
Requirements include:
Expose and interpret: 3 Full Mouth Series of Radiographs

Expose and interpret: 5 sets of Bitewing Radiographs
Take 3 sets of alginate impressions and pour up the models
Placement of 2 pit and fissure sealants
2 Dietary Counseling
One tobacco cessation counseling program
2 watched rubber cup polishes
2 watched Ultrasonic Debridements
Two (2) oral self-care presentations
1 Special Needs Client
9 Maxillary Injections on min 2 clients
5 Mandibular Injections on min 2 clients
**The above information is an overview: all expectations of what is required

are clearly noted in the Clinic Practice course outlines and the clinical
contracts. Should a student have any questions about the requirements
please do not hesitate to contact your clinical advisor, or the clinical
supervisors.
7.15 a. Repetition of a Clinical Semester
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Full details concerning repeating a clinical semester may be found in the
client care manual. Students may apply for either a ½ semester (9 weeks) or
a full semester (18 weeks).
It is imperative that students treat a sufficient number of clients competently,

to provide them with the optimum clinical experience. Many factors will
determine whether a student will be permitted to repeat a clinical semester.
There must be no clinical status alerts on file for the student.
They must be passing all of their didactic subjects.
The student must be at a minimum of 40 credits upon completion of Clinic

Practice III, if applying for a ½ semester and 25 credits if applying for a full
semester.
VCDH will take into account the status of clients on the go as long as the DD
level of the client has been confirmed AND the student has begun the
implementation phase of client care.
Student must display professionalism and a positive attitude.
Students must submit a plan for how they will succeed if given the chance to
return for an additional semester.
All decisions regarding repeating a clinical semester will be at the discretion

of the Dental Hygiene Program Committee and will be based on the above
criteria.
There must be a clinical chair available in order for the students to apply for
an opportunity to repeat a clinical semester. Should there be more
applicants than the number of chairs available; students will be evaluated
based on their professionalism, and their final standing in the clinic. They will
be placed in a ranking order and placed when a chair becomes available.
There is a fee to repeat a ½ or full clinical semester. See section 7.11 of this
manual.
Students who complete a half clinical semester (9weeks), will receive their
diploma and transcript within one month of completion of the program.
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7.15 b. Remedial Week
The Vancouver College of Dental Hygiene Inc. understands that at times

unforeseen circumstances may result in the student falling slightly behind in
their clinical sessions. To address this situation, VCDH offers a week of six (6)
clinical sessions to provide a chance for the student to complete all
necessary credits and requirements. This is a privilege being offered to the
student and is simply a chance for students to complete existing clients and
requirements. This is not a time period to begin new clients. The only
exception would be for paedo clients. Students must have completed 45
credits as of their final clinical session in week 17 in order to be permitted to
participate in these clinics. If a student standing below 45 credits can
demonstrate that completion of remedial week will result in them meeting all
credits and requirements then their application will be considered. The
Dental Hygiene Program Committee will decide if a student will be granted
permission to participate. The remedial week will take place after the final
week of semester 4 classes (during week 19). All students must submit an
application and action plan to participate in these clinics.
Since remedial week falls outside the required program hours there is a fee
to participate in these clinics. Please see section 7.11 of this manual.
7.16 Academic Dishonesty
A student shall not deliberately attempt to obtain credit through the use of
deceit or dishonesty of any kind while studying at VCDH.
VCDH considers “deceit and dishonesty” to include, but is not limited to, the
following:
Allowing anyone to access the work he/she has prepared for evaluation,
including test materials, examination, written assignments, etc.
Allowing anyone to edit their written work significantly, and to the extent
wherein the student’s ideas as well as their vocabulary, sentence structure
and general comprehension are no longer represented.
The audio recording or videotaping of any didactic course during class time
when a test/quiz/exam is being reviewed.
Entering any test/exam with their cell phone or personal belongings.
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Entering any test/exam not wearing their school uniform. Students are not
permitted to wear any outside jacket or sweaters.
Bringing in notes of any kind, electronic or otherwise into an exam situation.

Students need only bring the necessary pens or pencils and erasers into the
exam.
*Only students who require medication or food and drink due to medical
circumstances can bring it in. Documentation must be on file for such
students.
The student is the only one who should receive credit for what he or she
knows, unless prior agreement has been reached with the instructor that
group work (and group credit) will be allowed.
Cheating, of any kind, may result in release from the VCDH Dental Hygiene
Program. Please see 7.24 (disciplinary release)
7.17 Copyright Information
A student shall not photocopy textbooks and other copyrighted materials.

Copyrighted materials include printed materials such as textbooks, other
books and articles, and also materials that are acquired through public sites
and digitally reproduced.
7.18 Plagiarism
A student shall not submit any work for assessment or evaluation that is in
whole, or in substantial part, someone else’s work. This includes:
Copying previously published work (from any source including, but not
limited to books, movies, websites, articles, magazines, journal, newspapers,
etc.) without proper APA citation for both borrowed ideas (paraphrased
information) or direct quotes.
Other student’s work which includes group projects where all students should
aim to write, create and edit work together.
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Work that has been loaned from one student and copied in part, or in whole
by, another student for which a grade is assigned. Students involved are
equally at fault in cases where this has occurred.
Taking material from faculty mailboxes, printers, or faculty desks.

Editing services outside the assistance of VCDH tutors or faculty assistance,
including:
ANY paid or NON-paid editing services (electronic or in person wherein the

work is significantly altered and no longer represent the student’s
comprehension, vocabulary, sentence structure or ideas). This is considered
academic impersonation as you are seeking a mark for someone else’s
editing skills.
About Plagiarism: A student must always acknowledge the sources of ideas

and expressions they use in their essays, reports, assignments, etc. APA is the
accepted form of referencing used at VCDH. Plagiarism is considered
academic dishonesty and will be treated as such.
**If students have any questions regarding properly referencing the work of
another they should contact the VCDH Librarian or the VCDH Library site.
7.19 Academic Penalty for Cheating / Plagiarism
The student will automatically be awarded a zero on the

assignment/project/test or exam for the first offence and a notification in
writing, of the offence.
This notification is copied to the Program Director, and is kept in the student’s
file. In addition, a suspension of 3 days from the program will be enforced
and a 2500 word essay on Professionalism and Ethics in Dental Hygiene will
be required.
It is the student’s responsibility to make up all missed material during the

suspension period. For the remainder of the program, the student will be on
“academic probation.”
A subsequent offence will result in dismissal from the Dental Hygiene Program.
Suspension from Program: While under formal suspension the student will NOT
be permitted to write any scheduled tests/quizzes or exams and will receive
a grade of 0 on them. If they have an assignment due they must submit it on
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the day that the suspension was issued or receive a mark of 0. Any
presentation missed will also result in a mark of 0 being assigned. Any clinics
missed while suspended from the program will not be returned to the student.
Being suspended is a matter which VCDH takes very seriously.
Any forging or falsifying of Client records in clinic will be grounds for

immediate dismissal from the Dental Hygiene program regardless of when it
occurs.
Client identity theft within the clinic will be grounds for immediate dismissal
from the Dental Hygiene program.
7.20 Academic Probation
Academic probation is a trial period in which a student is given time to try to

redeem failing grades or poor conduct. The student will be monitored closely
for changes in grades, poor behaviour or a lack of professionalism. A student
will be placed on probation during a period of low performance or bad
conduct, and if the student's performance does not improve, they may be
released from the Dental Hygiene Program. If the student's performance
improves sufficiently during the probationary period, the probation would be
lifted and would not remain on the student record.
A student will automatically be on Academic Probation for any one of the

following reasons:
Academic Dishonesty (including plagiarism and or copyrighting)

Requiring the maximum number of supplemental exams during any semester
within the Dental Hygiene Program.
Carrying more than one failing course on their Academic Record for the
program in which they are currently enrolled.
Re-entering the program or school after having been released.
Showing a developing pattern of failing to meet the goals and expectations
of program progress as determined by the Dental Hygiene Program
Committee in conjunction with faculty staff or the Program Director.
A student on probation must successfully complete all courses in which they

have enrolled.
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Students are encouraged to arrange an interview with the Program Director
to discuss options, strategies and goals aimed at improving overall academic
performance.
7.21 Voluntary Withdrawal from a Program
Policy for Withdrawal from the Program:
There are times when a student may want to withdraw from the current
semester and /or the Dental Hygiene Program. This may be due to any of
the following reasons:
 Poor Academic Record (prevent being released from the program)

 Financial
 Health
 Personal
 Other
Failure to attend classes and /or notify the faculty member, Program Director
and /or school officials of your intention to withdraw is not an acceptable
form of notification.
A withdrawal after a student completes final examinations will not be

accepted by VCDH as an official withdrawal; instead the final grades will be
recorded on their transcript.
When a student withdraws from the program, if a refund is in order the refund
will be sent to the student or the person/organization responsible for paying
the student’s fees. Any outstanding fees will need to be paid in full. VCDH will
notify the provider of any government financial assistance programs of this
withdrawal.
There are two types of withdrawals:
 Short-term Withdrawal – a temporary withdrawal from the current

semester or academic semester.
 Official Withdrawal – a complete withdrawal from the Dental Hygiene
Program.
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Short-term Withdrawals
A short-term withdrawal is for a student who is experiencing serious health

issues or personal family issues. A short term withdrawal would be for a
maximum of 1 semester only. A student wishing to withdraw from their
current semester will be subject to conditions as outlined in “Re-entering the
Program”, and will not be considered eligible if they have been absent for
more than one semester. Each withdrawal request will be assessed on an
individual basis by the Dental Hygiene Program Committee.
If a student is planning a short term withdrawal it is best to complete the

existing semester and take the following semester off. This provides the
student with the chance to complete all didactic and clinic requirements
for the semester as opposed to starting them over again.
If this is not possible then a student will receive a grade of incomplete, or IC,
for each didactic and clinic course in which they are currently enrolled.
Procedure for Short Term Withdrawals:
Students must meet with the Program Director to discuss their rationale for
requesting a short term withdrawal. Their request must also be put in writing.
The Program Director will bring the request forward to the Dental Hygiene
Program Committee for review. If approved, the student will then sign and
date a letter of their intent to withdraw. This letter will be forwarded to the
Business Director.
Students are considered officially withdrawn when they have completed all
of the appropriate documentation.
Official Withdrawals
Official Withdrawal is when a student is wishing to withdraw from the Dental

Hygiene Program and is not planning to return. However, if a student
changes their mind, consideration of the issue will be subject to conditions
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as outlined in “Re-entering the Program.” The student will not be eligible if
they have been absent for more than two years. Each withdrawal request
will be assessed on an individual basis by the Dental Hygiene Program
Committee.
Procedure for Official Withdrawals:
If the student decides they are unable to continue in the Dental Hygiene
Program at VCDH they must officially notify the College’s Business Director
Ms. Lidia Di Nicolo in writing at 28 Vanley Crescent, Toronto, Ontario, M3J 2B8.
Students must include the date of their withdrawal and their signature.
Official withdrawals are effective as of the date all documentation is

completed and received by the Business Director. As student’s signatures
are required, VCDH is unable to accept withdrawals by telephone.
Students are considered officially withdrawn when they have completed all
of the appropriate documentation.
“Incomplete” or IC is the grade that will be given to any student who

withdraws PRIOR to the midterm exams being written. Once the midterm
exams have been written all grades as of that point will be reflected on the
transcript.
A refund will be made in accordance to the Vancouver College of Dental

Hygiene Inc. Tuition Refund Policy.
7.22 Re-Entering the Program
Students can apply to re-enter the program up to 2 years after leaving the
program. After 2 years has passed students must begin the program over
again.
A student may not re-enter the program if:

The student has been away from the program for more than 2 years.
The student has attended another Dental Hygiene Program after
withdrawing or being released from VCDH as they will now be seen as a
transfer student and VCDH does not accept transfer students.
86
A student re-entering a program after voluntary withdrawal is subject to the
following conditions:
1. A review of their application, including previous performance, both

didactic and clinical in the program, from the Dental Hygiene Program
Committee.
2. The availability of a clinical chair.
3. Completion of mandatory pre clinic, dental radiography and dental
materials lab practice hours and re-evaluations of instruments and
skills.
4. Successful completion of a DDI or DD2 Client (dependent upon which
semester the student is applying to re-enter. Please refer to client care
manual for more details).
5. A new Student - College Contract will be required.
6. The student will be placed on academic probation.
All students that withdraw on a voluntary basis risk not being able to return to
the program. VCDH will try to accommodate any student experiencing
extenuating medical conditions or serious personal issues if possible.
7.23 Release or Expulsion Policy
It is the goal of the Vancouver College of Dental Hygiene Inc. to graduate

all students that begin our program. At times it may be necessary to release
or expel a student from the program.
Students are at all times responsible for their own actions. Ignorance of the
College Policies or Law in British Columbia is not a defense against disciplinary
action. Lack of intention to violate College policy will not generally excuse
an infraction. The College reserves the right, at all times and at any time to
discipline, suspend, release, expel, place terms or conditions upon the
student or refuse admission or registration to any individual whose action or
influence is considered contrary to this policy. Disciplinary actions may
become part of an individual’s permanent academic record. Individuals
posing a risk of harm to others on or off campus will be dealt with in
accordance with College policy. The appropriate authorities may be
notified if necessary.
The Dental Hygiene Program Committee may release or expel a student from
a program for any one or more of the following reasons:
87
Failing or not completing all courses in which the student is registered
Requiring more than the maximum number of supplemental exams
Failure of any supplemental exams
Carrying more than two academic failures during the entire Dental Hygiene
Program
A consistent pattern of unprofessional behaviour in their interactions or

correspondence with faculty, clients or fellow students
Displaying a consistent pattern of failing to meet the goals and expectations

of the program over the course of any semester
Missing more than 10 school days in a semester
Repeated unexcused absence (5 sessions or more) from the classroom or

clinical/lab setting
Failure to meet expectations as determined by the academic contract
Failure to meet the terms of the academic probation
Failure to meet the terms of the clinical agreements
Failure to practise safely and competently in the clinical setting
Second occurrence of cheating or plagiarism
Falsifying records or committing fraud in any form
Jeopardizing client safety
Jeopardizing the safety of a fellow student, faculty member or support staff
Inappropriate relationships with faculty and staff
Failure to maintain confidentiality of client information during the program
88
Harassing behaviour or bullying of any student, faculty member or support
staff on or off Campus. This will include but not limited to bullying via physical
abuse, and/or through verbal and/or written communication
Incidences will be documented and the authorities may be called.
Any student who has been charged with a criminal offense may be
suspended until a verdict has been reached. Any student that is under police
investigation may also be suspended at the discretion of the College until
resolved. If the same student is found guilty of a criminal offence then they
will be expelled from the Dental Hygiene Program.
If a student is released from the program, they may choose to re-apply and
repeat the program. They will, however, be applying with other applicants
and must go through the entire application process again. There is no
guarantee of re-entry.
If a student is reapplying to repeat the program, it is strongly advised that

they show that effort was made to upgrade their academics. Transcripts from
all upgrading courses must be submitted with the new application.
Students that were expelled will not be accepted back into the program.
Results of College Suspension and Expulsion:
Students who are expelled from the institution for academic reasons will be
assigned "IC” Incomplete grades for all courses in which they are currently
enrolled. Students who are suspended will not be permitted to write any
quizzes/tests or exams scheduled on the days of the suspension and will
receive a grade of “0” for such tests. Assignments which are due must be
submitted prior to the suspension taking place and missed presentations will
also result in a grade of “0”being assigned.
7.24 Student Complaints and Dispute Resolution Policy
Student Complaint Policy:
89
Student complaints may arise from either Academic Issues or Non Academic
Issues, relating to policies and procedures in the school setting. In either case,
the process to be followed is the same.
General Guidelines:
Statements of complaint must be made in writing.
All complaints are confidential.
The procedure outlined below must be followed:
A staff presented with a verbal complaint will ask the student to follow the
procedure and remind the student of the written complaint requirement.
The Administrator will also ask for a copy of any written response(s) from those
already contacted by the student in accordance with the procedure.
Arrangements for meetings and written responses from the person or issue
being complained about will be made in a timely and professional fashion.
No complaint will go unanswered.
Records of Complaints will be maintained at the location where they

originated for a period of at least three years.
Student Complaints Procedure:
1. The student will request a meeting with the Instructor responsible for the
course to discuss the complaint verbally. If the complaint is regarding a non-
academic issue then the student may request a meeting with the Program
Director, listed in Step 2.
If not resolved at this level, the student will proceed to Step 2.
2. The student will submit a completed written complaint to the Program

Director, using the following contact information:
90
Ms. Kelly Antosh BSc, RDH, PID, MAIS(c).
Chair of the Dental Hygiene Program Committee
Program Director
1205-6th Ave,
Vancouver, BC
V3M 2C1
604-215-7611
kellya@vancouver-college-dental.org.
Should the Program Director be absent or named in the complaint, the

written complaint will be submitted to the CEO/Business Director using the
following contact information:
Ms Lidia DiNicolo CEO and Business Director

1205-6th Ave,
Vancouver, BC
V3M 2C1
604-215-7611
dinicolol@vancouver-college-dental.org
The Program Director will arrange a meeting with the student within 7 days of
receipt of the written complaint.
The student will have an opportunity to make an oral presentation of the

complaint at this meeting and to have another person present or another
person make the oral presentation on his/her behalf. Minutes will be taken at
this meeting.
The Program Director will provide a written response to the student, outlining
the discussion and any proposed and/or agreed upon solution(s) within 7
days of the meeting. This response will include a decision statement together
with the reasons on which the decision is based and minutes of meetings
held.
If applicable, this decision may also involve talking to any other student or
faculty member involved in the situation, prior to a decision being rendered.
It may also involve the Dental Hygiene Program Committee.
If not resolved at this level, the student will proceed to Step 3.
91
3. The student will submit a completed written complaint to the Dean of
Students using the contact information:
Dr. Boris Pulec

Dean of Students
1205-6th Ave
New Westminster, BC V3M 2C1
604-215-7611
drpulec@vancouver-college-dental.org
The Dean of Students will arrange a meeting with the student within 7 days
of receipt of the written complaint (which should include the Program
Director’s response with recommended solutions and the student’s
objections or comments regarding these solutions.)
The student will have an opportunity to make an oral presentation of the

complaint at this meeting and is authorized to be represented by an agent
or a lawyer. Minutes will be taken at this meeting.
The Dean of Students is responsible for making a determination in respect of

a student complaint. Should the Dean of Students be absent or named in
the complaint, the Program Director will be responsible for making the
determination in respect of the student complaint. This individual will provide
a written response to the student, outlining the discussion and any proposed
and/or agreed upon solution(s) within 45 days of the date on which the
student makes the complaint. This response will include a decision
statement, together with the reasons on which the decision is based and
minutes of meetings held.
If not resolved at this level, the student will proceed to contact the Private
Training Institutions Branch (PTIB) using the following contact information:
Private Training Institutions Branch of BC

203-1155 West Pender St
Vancouver, BC
V6E 2P4
7.25 Promotion Policies & Graduation
Promotion Policies
92
VCDH Promotion Policies:
In the VCDH four semester diploma program, each semester subject is

considered individually for promotion purposes and the student must obtain
at least the minimum passing grade prescribed for the subject.
At the end of each semester, and at other intervals as may be appropriate,

the cumulative record of each student is reviewed by the Dental Hygiene
Program Committee. The Committee officially represents the teaching
faculty involved with the student and handles all matters regarding student
promotion.
The Dental Hygiene Program Committee recommends to the College: the

grades which shall appear on the Student Academic Record (transcript); the
granting of Supplemental Privilege, the release of students from the College
for reasons of unacceptable performance including protraction by more
than a year of the normal time required for completion of a program, the
release of students due to academic dishonesty, student suspension or
expulsion, the granting of remedial privileges, and authorization to repeat a
clinical or didactic course, temporary or short term withdrawal due to
medical, bereavement, or legal issues. The committee will recommend the
awarding of VCDH diplomas upon satisfactory completion of program
learning outcomes and other matters regarding the academic progress and
performance of each student.
When the recommendations of the Dental Hygiene Program Committee

have been accepted by the College and posted to an official transcript,
they are considered final, subject only to the Appeals Procedure and/or
subsequent review by the Dental Hygiene Program Committee. Under no
circumstances will final grades be conveyed to a student other than by
means of the official transcript. No grade is official unless noted on the official
transcript.
Each semester, full-time students will view their academic record, which
displays the program, semester, and semester subjects in which College
records show they are registered. If a student feels there is an inaccuracy in
the record, it is his/her responsibility to consult with the Dental Hygiene
Program Committee immediately to resolve the discrepancy, including their
academic standing and supplemental privilege, where appropriate.
93
The contents of transcripts are considered to be privileged information and
will be released by the College to persons other than the student only on
written request of the student.
Graduation:
Students will not be awarded their diplomas/certificates until all program

requirements have been satisfactorily met.
Students will not be awarded their diplomas/certificates until all fees due to
the school have been paid.
Diplomas and final transcripts are awarded to students at Convocation. If a

graduating student is absent from the ceremony, they may contact the
school and make arrangements to obtain their documentation.
Transcripts and Registration: Some provinces’ colleges request that a copy

of the student transcript be sent directly to them. Once the student
graduates from VCDH and has passed the NDHCE, the formal transcript will
be sent at the request of each individual student.
Diplomas that are not retrieved by the graduate after 6 months may be
discarded. Copies that are requested after this point will be subject to a fee.
7.26 Accommodation for Religious Observance
The School is committed to respecting religious belief and practices of all

members of our community. Every effort will be made to avoid scheduling
in class or formal examinations on days of special religious significance
throughout the year.
The list of religious holidays will be consistent with those from the office of the
Minister of jobs, tourism and skills training and Minister responsible for labour.
VCDH has a copy of this list and will make it available to all faculty and
students as needed.
Students requiring an accommodation for religious holiday should notify the

course Instructor and the Program Director two weeks prior to the required
accommodation in writing. An email to both would be appropriate.
94
VCDH will set aside a space for prayer should it be requested.
It is the student’s responsibility to contact the Instructor to inform them of any

special request to arrange the accommodation for a test, exam, or client
care clinic, clinical placement, or any other academic situations that
conflicts with a day or time period for religious observances. The instructor will
inform the Program Director and the required accommodations will be
made.
95
8. CHAPTER VIII: STUDENT RESPONSIBILITIES
8.1 Student Council
Each class elects 2 representatives each of whom will sit on the student
council. Each representative holds the position for at least one semester or
longer unless a new class representative is voted in. Student council reps will
meet with the Program Director once per semester and more often if
requested by the council. All concerns will be forwarded to faculty, the
Business Director and the Dean of Students. The Program Director will report
back to the student council regarding the outcome of their concerns.
Student council members can contact the Program Director at any time
through email.
Students have the right to vote their own class representatives.

Student Representatives will be chosen by their classmates at the start of
every semester as the term-length will be one semester. At the start of every
new semester, classes will begin the option to choose new student
representatives.
Student Representatives must act professionally at all times.

Student Representatives have the right to express themselves freely
regarding class concerns and issues.
All students have the right and the opportunity to provide input into the
VCDH curriculum. Student representatives are in a position to bring concerns
and ideas forward. This information is shared during faculty meetings and
ideas for change are put forth to the curriculum committee.
8.2 Student Rights and Responsibility
VCDH follows the guidelines of the Private Training Institutions Branch (PTIB)
and is regularly accountable to PTIB.
It is the responsibility of each student to be familiar with specific requirements

of the Dental Hygiene Program Diploma.
If clarification is required, the Program Director will assist any student.
96
It is understood that every student, by the act of registering, agrees to abide
by all the rules and regulations within the Student Policy and Procedure
Manual of VCDH.
It is understood that every student, by the act of registering, agrees to abide

by the following policies:
Be polite and courteous to all members of the school.
Respect the right of everyone to a learning environment which is free from

fear, prejudice and distraction.
Respect the property of fellow students and the school community.
Follow the standards of attendance and punctuality established by

program.
Resolve conflicts and difficulties through peaceful means. In all cases, verbal
abuse, physical assault, or threat of physical assault will be unacceptable
and will result in expulsion.
Follow the proper policies and procedures for any type of complaint they
may have.
8.3 Student Code of Behaviour
The Vancouver College of Dental Hygiene Inc. is committed to providing a

positive learning environment in which all students have the opportunity to
receive an education through which they may be successful.
As part of this education, students must assume responsibility for their own
behaviour by developing a positive attitude and mutual trust and respect
with their Instructors and fellow students.
It is acknowledged that a majority of individuals in the school community

exhibit positive behaviour that reflects maturity, self-discipline and respect for
everyone. Such positive behaviour is both expected and valued. Bullying will
not be tolerated and students who feel that they are being bullied should
report this to the Program Director.
97
There is a zero tolerance policy in effect for poor behaviour. Please see
section 7.24 for more details.
8.4 Classroom Standards
Students are expected to arrive at each class on time. Ten minutes after the
start of the lecture, no admittance is permitted.
Students are to be in full uniform when entering and leaving the building, and
when in the classroom.
If a student for any reason is arriving late, they should enter with minimal
disruption. If it is after the 10 minute mark then the student must wait and
enter at the break.
Students are required to participate co-operatively in classroom activities.
Students are required to ensure that their conduct in the classroom

contributes to a productive learning environment.
Students should address concerns about the class situation to the Instructor
in a timely manner, and in an atmosphere that is non-confrontational and
respectful of issues of confidentiality.
Students should avoid disrupting or interrupting the class.
No cell phones are permitted while in VCDH classrooms, laboratories or clinic

settings. If there is any type of family emergency the front desk can be
contacted and the student will be found so that the message can be
transmitted to them.
Students should follow the schools Policy and Procedure Manual guidelines
regarding prohibition of food and drink in the classroom.
Students may not record video or audio in their class unless it is requested in
writing to the Instructor and/or Program Director.
98
Students are expected to behave in a respectful manner towards others at
all times. It is expected that students are supportive of the class objectives.
8.5 Conduct outside the Classroom
The students are expected to demonstrate courtesy and respect in all their
interactions with other students. Behaviours that are inappropriate inside the
classroom are equally not welcome outside of it.
Students found to be bullying/ harassing another person on or off the College

property will be investigated and may be suspended, released or expelled
from the program. Authorities may be called.
Students are expected to comply with all the school rules and regulations
governing areas designed for common student use.
Students will respect books, computers, and all other materials and
equipment provided by the school, and refrain from damaging, defacing or
negatively affecting the usefulness of the material or equipment.
Students are encouraged to feel free to ask fellow students for help or
clarification of course content.
Students are expected to behave in a professional manner during all

community placements. Community placement evaluators will evaluate
your professionalism.
Students should strive to resolve conflict between themselves and fellow

students, and also try to prevent conflict with other students.
Students should refrain from behaviour that may result in the imposition of
school sanction or civil or criminal proceedings.
8.6 Student Relationships with Faculty and Staff
All student interactions with faculty staff, or support staff outside of the
classroom should only be directly relating to their learning situation.
99
Students are NOT to socialize with any faculty, staff or support staff prior to
their formal graduation date, unless it is a school-sanctioned event.
Students must not engage in any type of social media relationship with
faculty, staff or support staff prior to their formal graduation from the
program. This includes but is not limited to: Facebook, personal email, cell
phone or Twitter.
Students should feel free to discuss any issues regarding their academic or
learning experiences with Instructors that teach them in a professional
manner.
Students should maintain a positive, non-confrontational attitude in

interactions with faculty, staff and support staff, and should approach even
difficult matters with the approach of resolving the problem at hand.
If the student is intimidated by the faculty or staff, then they can address their
concern to the Program Director and/or follow the appropriate sequence in
the student complaint procedure of this manual. All grievances will be
investigated thoroughly and a record of the complaint will be placed in the
student file and, if required, in the file of the faculty member.
Students should not discuss any concerns about a faculty member or other
class with another faculty member.
Students should observe and respect the boundaries of the professional

relationship between the faculty and student.
Students should avoid forming inappropriate relationships with staff or

contracted staff. This includes but is not limited to alcohol consumption with
them, or attempting to engage in romantic or sexual activities. Any such
activity would be grounds for dismissal from the program. All allegations
against faculty members and /or students will be investigated thoroughly by
the Program Director, the Business Director, and the Dean of Students.
100
101
CHAPTER IX: STUDENT DISCIPLINE
9.1 Professionalism
The Dental Hygiene environment is a professional environment. The term

‘professionalism’ encompasses how one presents oneself as a professional. It
refers to communication skills (verbal and nonverbal), attitude, knowledge
and the frameworks used when providing client care. Clients expect a dental
hygienist to be professional in all areas. This applies to both the clinical setting
and also when the hygienist is not at work. The school environment is no
different. Each time a student at VCDH does not follow a policy in this
manual then he/she will have that documented and placed in his/her
student file. Consistent display of lack of professionalism may result in
dismissal from the program.
There are two types of professional reporting: Major and minor infractions.
9.2 Major Infractions
A major infraction refers to, but is not limited to, matters of disruption of the
academic environment; theft on school premises, making threats to the
safety and security of others, harassing other members of the community,
promoting racism or hatred of others, breach of trust in work, field, or clinical
placements, and vandalism of school property.
The student will be released from the program and the police authorities will
be notified.
9.3 Minor Infractions
A minor infraction refers to, but is not limited to, more minor types of matters
in the academic or clinical setting. Examples include being out of uniform or
a parking violation. Documentation of the event would be placed in the
student file and, depending upon the nature of the violation, further
disciplinary action might take place.
9.4 Reporting Minor and Major Infractions
Students should report both minor and major student infractions immediately
to one of the following individuals: Faculty member, Clinical Supervisors,
Program Director, Business Director and Dean of Students.
102
The student’s privacy must be respected at all times. The student must be
aware that the Business Director and Dean of Students will be notified of all
student incidents.
9.5 Consequences for Inappropriate Behaviour
It is understood that unacceptable behaviour will result in a suitable

consequence. The more serious or frequent the misbehaviour, the more
severe the consequence.
In accordance with the severity of the misbehaviour the Instructor, Program

Director, Dean of Students or Dental Hygiene Program Committee may
impose any of the following:
 A written warning (Professional Incident Report) and a 2500 word essay
will be assigned which will be due within 48 hours of the offence.
 Suspension from the Dental Hygiene Program.
 Release from the Dental Hygiene Program.
Dismissal from a class:
A faculty member may ask a student to leave a class session if the student’s
behaviour interferes with the learning process or in any way jeopardizes the
safe environment of the classroom. Dismissal from a class will be brought to
the attention of the Program Director.
Zero Tolerance Policy:
The Vancouver College of Dental Hygiene Inc. has a zero tolerance policy
on students found to be communicating with a faculty member, client, staff
member or technician, in an unprofessional manner. Any student found
doing so will be subject to an automatic three day suspension.
If there is a disagreement or concern in the clinical setting, please arrange

to discuss the matter with the faculty member, or person involved, after the
clinical session is over. Professionalism and respect for our clients, our faculty,
and our staff is expected at all times and violations will not be tolerated.
If a student jeopardizes the safety of a client or falsifies client documentation,

this would result in automatic dismissal from the Dental Hygiene Program.
103
CHAPTER X: INTERNATIONAL STUDENT
International Students must hold a valid study permit for the duration of the
students study period at VCDH that has been issued for our College.
This must be submitted prior to the commencement of the program and prior
to signing the Student Enrolment Agreement.
I _______________________________ have provided a copy of my Student Visa

prior to signing the Student Enrolment Agreement.
I ________________________________ am not an international student
Name:
Date________ ________ _________
Signature
(DD/MM/YY)
For students under 18 years of age, the parent or guardian must also sign.
Name of parent/guardian:
Date________ ________ _________
Signature
(DD/MM/YY)
For international students:
I _________________________________ have provided the College with evidence of

health insurance that is valid for the entire duration of my study period at VCDH.
Signature__________________________ Date________ ________ _________

(DD/MM/YY)
104
Student Enrolment Agreement - Dental Hygiene Policies and Procedures Manual
The purpose of this Student Policy and Procedure manual is to publish clear, fair and
reasonable guidelines, which will assist, guide, encourage and motivate students in
their academic studies.
These guidelines are intended to clarify the regulations of the Vancouver College
of Dental Hygiene Inc. They apply to all students, all courses, all programs and all
academic and related experiences the Facility offers. Students must read and
become familiar with all the policies and procedures in this manual and refer to
them when they are not certain about progress or unusual circumstances that may
arise.
The Student Policy and Procedure Manual will updated by the college as needed.
Changes to this manual will communicated to the students via the portal. Students
are required to comply with the updated policies and procedures.
A lack of knowledge of these policies and procedures, particularly when it pertains

to academic misconduct, does not constitute a valid defence against any
academic action by the Vancouver College of Dental Hygiene Inc.
In addition to both criminal and civil law, as enacted by local, provincial and federal
governments, individuals that are students at VCDH are subject to the conduct
outlined in the Dental Hygiene Student Policy and Procedures Manual and the
consequences of not doing so.
I _________________________________________________ have read the entire Dental

Hygiene Policies and Procedures manual, including this page, in detail and
understand its contents. I will abide by the Dental Hygiene Policies and Procedures
Manual and will adhere to all of the Dental Hygiene Policies and Procedures of the
Print Name: _________________________________
Signature: _________________________________
105
Date: _________________________________
106

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Student Policy and Procedure Manual

These guidelines are intended to clarify the regulations of the Vancouver

A lack of knowledge of these policies and procedures, particularly when it

Dr. Boris Pulec: Dean of Students

CHAPTER I: INTRODUCTION ..................................................................................... 8

The Vancouver College of Dental Hygiene Inc. provides a learning centered

1.2 Mission Statement for the Dental Hygiene Program

1.3 Our Philosophy

The Vancouver College of Dental Hygiene Inc. believes students, clients,

We will commit ourselves to achieve our mission by ensuring high levels of

We will continually ensure to promote and encourage educational and

We will provide a systematic learning approach so students receive high

1.5 Our Goal

The goal of the Vancouver College of Dental Hygiene Inc. is to promote a

1.6 Our Values

We believe that students are our primary focus.

We strive to obtain each individual’s maximum growth potential.

We value the need for ongoing maintenance and improvement of our

1.7 Program Learning Outcomes

Upon Completion of the program the graduate shall:

1. Assess appropriate individual client care based on the client’s overall

2. Formulate appropriate dental hygiene diagnoses based on individual

3. Plan individualized treatment according to the client’s needs, health

4. Provide effective implementation of the planned treatment by

5. Evaluate the progress of the client and effectiveness of treatments

6. Demonstrate responsible and ethical behaviour according to the

7. Demonstrate the ability to think critically, solve problems, and develop

9. Identify and utilize appropriate communication channels throughout

10. Apply principles of effective therapeutic communication to maintain

11. Collaboratively maintain open communication with other health care

12. Document all records accurately, legibly, comprehensively and in

13. Provide interceptive, therapeutic, preventive, and ongoing care for

15. Participate as members of relevant professional dental hygiene

16. Demonstrate self-confidence and professionalism when delivering oral

17. Demonstrate objective self-assessment and reflection on own

for public policy revision to promote individual and community health

1.8 Our Learners

We believe that learning should be a lifelong activity to promote personal

Learners need to participate and be an active part of their learning

1.9 Our Faculty

Our curriculum is based on the following:

1. The Commission on Dental Accreditation of Canada

1. Commission on Dental Accreditation of Canada (CDAC)

The CDAC is the professional body responsible for accrediting Dental

2. The National Dental Hygiene Board Certification Exam (NDHCE)

The National Dental Hygiene Certification Board Exam is a National

4. The College of Dental Hygienists of British Columbia (CDHBC)

In British Columbia, Dental Hygienists are self-regulated which means we are

A thorough, detailed medical and dental history must be taken and

i) any cardiac condition for which antibiotic prophylaxis is

ii) any other condition for which antibiotic prophylaxis is

Registrants should consult the guideline Antibiotic Premedication found on

Should a client present with an unstable condition, the registrant should

iv) active chemotherapy or radiation therapy;

If a client is in the process of receiving chemotherapy and/or radiation

v) significant immunosuppression caused by disease, medications or

When a client is identified as being significantly immunosuppressed the

vi) any blood disorders;

vii) active tuberculosis;

If a client presents with active tuberculosis, the dental hygienist should

viii) A client who appears to be under the influence of a substance that

ix) high-risk of infective endocarditis;

x) a medical or oral health condition with which the registrant is unfamiliar