Q 3: Which statement is incorrect?

a) Quality is fitness to use.

b) Quality is doing it right the first time – and every time.
c) Quality is customer’s speculation.
d) Quality provides a product or service at a price the customer can afford.
e) You pay for what you get.

Q4. Six C’s of TQM are

a) Commitment, Comprehension, Cooperation, Communication, Correction and
Continuance
b) Commitment, Comprehension, Competence, Communication, Correction and
Continuance
c) Commitment, Comprehension, congruence, Communication, Correction and
Continuance
d) Commitment, Comprehension, coexistence, Communication, Correction and
Continuance

Q5. Which one is not the benefit of TQM?

a) Employee Satisfaction
b) Increased productivity
c) Effective communication
d) Proficiency
e) Employee participation

Q2. What do you mean by TQM? What are the six basic concepts of TQM? Explain the principles
of TQM.