Visit to MHADA Office, Bandra, BKC

On our visit to MHADA, we first met the Public Relation Officer Shri. Vaishali Sandansingh who is the
head of Public Information Department and also a member of Complaints Department of MHADA. The
interview with her was as under

1. How are the MHADA services covered under RTS Act being implemented in MHADA?
 MHADA is the first individual body that took an initiative for transparent administration and
responsive action. She told us that there is a center known as MITRA PRANALI which is a
regional board to carry out functioning of services to public. RTS Services are being implemented
through MITRA PRANALI which has a single window for all service requested.

2. How many Services are being provided by MHADA?

 Currently 11 Services are notified under RTS which are being provided through MITRA PRANALI
both online and offline.

3. What are statistics for total number of application received and disposed of?
 A copy of an article specifying the details regarding the same has been given to the interns.

4. Has there been any delay in providing the documents sorted?

 No, there hasn’t been any delay as such if the documents are correctly attached with the
application. For Eg: In case of Transfer of Tenancy, all the issues need to be first sorted out at
the court granting NOC and only then the Transfer of Tenancy certificate can be granted by
MHADA. Similarly, in case of Succession Certificate, delay occurs only in lack of certain
documents that are required to be attached. The details of the appeals can be given by the
secretary if there are any. In case of Occupancy Certificate, MHADA has come up with special
plans to provide OC from MHADA directly via MITRA PRANALI to avoid delay and promote
transparency.

After the discussion with Shri Vaishali, she suggested us to meet the Secretary of MHADA DR. B.N.
Bastevad to brief us more about the implementation of RTS Act. Unfortunately, the secretary were not
present on that day and his PA was busy in a meeting for another hour.

We then visited the MITRA PRANALI center to observe their functioning. The organization formed was
quiet citizen friendly. We even spoke to few applicants and their experience was satisfactory. There
were boards everywhere displaying the required documents to be attached with the application.

Conclusion: There was no mention of Aaple Sarkar Portal or RTS online through which MHADA services
are being provided. PRO didn’t seem to know much about RTS and so there we sensed lack of awareness
amongst designated Officers. There were no proper boards put up displaying services and stipulated
time with designated officer and stipulated fees.