AppDynamics - Presentation

+
Connect
Application
Performance and
Customer Experience
to
Business Outcomes
Abhilash Purushothaman – MD, AppDynamics India

and SAARC
Neeraj Kumar – Manager, Sales Engineering India
and SAARC
Softwar
e is
changin
g
• Rising
expectation
our
• Faster
world
innovation
• Constant
change
AppDynamics is now part of

Cisco.
© 2018 Cisco an d/or its affiliates. All rights reserved. APPDYN AMICS CON FIDEN TIAL AN D PROPRIETARY 2
Application loyalty
is the new brand loyalty
Apps need to stack up against the

new user expectation bar

Cisco.
Complexity is
exploding,
scale ₹4500
Total
is massive
…a single interaction
0
Send money
activates millions of lines
of code across complex
distributed multicloud
environments…

Cisco.
Complexity is
exploding,
scale ₹4500
Total
is massive
• Distributed services and
0
Send money
systems cause a loss of
control
• Interdependencies across the IT 8.0 s

stack make it harder to
identify root cause Network latency

Cisco.
IT impact on
business
is greater than ₹4500
Total
• One IT failure escalates around the world

ever
in seconds 0
-$
• App code change reduces customer 8
sec
conversions
Network
latency
• Slow servers result in user abandonment
• Network outage causes losses of millions

Cisco.
The chaos is too
massive for humans
to manage
• Scale and complexity too large
to be managed manually
• People, process and systems can’t

resolve issues or capture
opportunity fast enough
• Focus on the business and

customer experience is lost

Cisco.
Siloed Teams Solve Siloed Problems
Conversion rates
Definitely not
are dropping
Checking the database
the logs
Right now
This app is horrible!

RETWEETS LIKES
140 1053
Which customers Why is this Database

are affected? happening? looks fine
Spend is
down
The War Room

Cisco.
We must adopt
an AIOps
mindset
• Prediction over reaction
• Answers over investigation
• Actions over analysis

Cisco.
App iQ Live Customer Journeys for
Every Business Transaction
Map
Baseline
Move Fast,
Diagnose
Follow Everything &
Enterprise Focus on What Matters Most Private Cloud
Network
Business iQ — Lightweight Agents
— Deployed Throughout
Application Environment
Public Cloud
— Auto Instrument | Auto Configure

© 2018 Cisco an d/or its affiliates. All rights reserved. APPDYN AMICS CON FIDEN TIAL AN D PROPRIETARY
1
Cisco. 0
App iQ
Live Customer Journeys for

Map Every Business Transaction
Baseline
Diagnose Move Fast,

Enterprise
Follow Everything &
Private Cloud
Focus on What Matters Most
Network
Business iQ — Every User,

Every Transaction
— Automates Discovery
and Correlation
Public Cloud
— Dynamically Updated

1
Cisco. 1
App iQ
Map
Detection of
Baseline Issues Before Customers
Diagnose
Notice
Move Fast,
Enterprise
Follow Everything &
Private Cloud
Focus on What Matters Most Network
Business iQ — Automatic Baselines

for Every Metric
— Machine Learning
Anomaly Detection
Public Cloud
— Prevent IT Alert Storms

1
Cisco. 2
App iQ
Immediate and
Automated
Map
Baseline
Code Level
Diagnose Diagnostics
Move Fast,
Enterprise
Follow Everything & Private Cloud
Network
Business iQ — No Sifting Through Log Files
— Low Overhead in Production
— Fix Problems in Live and Public Cloud
Pre-Production
3-CLICKS to ROOT-CAUSE
Down to the line-of-code

1
Cisco. 3
Application Components
10s
App iQ Customer 100s
Experiences 1,000s
Map
Baseline
Managed at 10,000s
Diagnose Scale
Move Fast,
Enterprise Follow Everything &
Business iQ — Deploy at Scale
— Visualize at Scale
— Manage at Scale

1
Cisco. 4
App iQ
Real Time Total Cost $1,800
App iQ Performance
Map
Intelligence
Baseline
Business iQ
Diagnose
Move Fast,
Business iQ
Enterprise Follow Everything & London
Business iQ — Automatically Collected

Travel Airways API
Mike Smith Platinum Customer
— Fully Correlated
— Ready for Real-Time Insights

1
Cisco. 5
Introducing the Central Nervous
System for IT operations

1
Cisco. 6
Visibility Insight Action
Public Private
cloud cloud
Incident response
Time series and events
Orchestrati
App and business
Resource scaling
on
data RCA
Alerting ML/AI API Cost optimization
Network
provisioning
Feedback
Loop

1
Cisco. 7
The Central Nervous System
Public Private
cloud cloud
Correlation
App and Incident response
engine
business

Resource scaling
Orchestrati
Infrastructure
on
data
Cost optimization
ML/AI
Alerting API
Network
Network
configuration
Security Security enforcement

Unified
dashboard
Feedback
Loop
1
Cisco. 8
+ Visibility
Public Private
cloud cloud
Cross-domain App and
visibility
Understand the systems used
business
to run your business Infrastructure
• Monitoring hundreds of trillions app metrics

per year Network
• Connecting billions of network devices

Security
• Detecting 20 billion threats per day
• Embracing 3rd party datasets to expand

intelligence

1
Cisco. 9
+ Insight
Cross-domain Correlation
engine
insights
Gain clarity in chaos
• Concurrent use of multiple data sources

Alertin ML/AI
• Real-time ML/AI based insights API
g
• Automated root cause analysis
• Predictive analytics Unified

dashboard

2
Cisco. 0
+ Action
Autonomous Incident response
action
Orchestration
Freedom to innovate by Resource scaling
automating everyday tasks
• Continuously adapt to changing business Cost optimization

conditions
Network
• Automation driven by cross domain insight configuration
• At your own pace Security
enforcement

2
Cisco. 1
The Central Nervous System
Public Private
cloud cloud
Correlation
App and Incident response
engine
business

Resource scaling
Orchestrati
Infrastructure
on
data
Cost optimization
Alerting ML/AI API

Network
Network
configuration
Security Security enforcement

Unified
dashboard
Feedback
Loop
2
Cisco. 2
750 apps
+
30% +
reduced incident
counts
100
people hours saved
2
Cisco. 3
USE CASE
Contact Center Performance Management

Challenge: Lack of visibility into Contact Center performance results in extended MTTR and poor end user experience
1 2 3
Contact Center Applications, Correlate Contact Center performance metrics Corrective action(s) are automatically
& Infrastructure (call drops, queue length, etc.) executed: open incident and provision
with application performance and additional infrastructure, etc.
infrastructure utilization to identify root cause
of performance problems
Feedback loop shows improvement which automatically

closes the incident

2
Cisco. 4
USE CASE
Use case: intelligent network

Challenge: Scaling infrastructure to meet resource demands is slow and complex
1 2 3
App and business, Correlate application New policy is

network and performance with network and automatically
infrastructure infrastructure to determine root provisioned to increase the
cause and corrective action network bandwidth
Feedback loop shows improvement which automatically closes the incident and
4 archives slack channel

2
Cisco. 5
How do you connect the
application outcomes with
infrastructure design?
15
Application
Customer experience is constantly Private Cloud

CWOM
15
impacted by workload placement Network
Virtual Machine
and capacity 2
Virtual Data Center
Virtualization 1
D-Pod
6 9 2
Public Cloud Storage Host IO Module
Multi-Cloud
10 1 2
Disk Array Chassis Fabric Interconnect
2 2 7
Elastic Containers Storage Controller Data Center Network
Internet

2
Cisco. 6
+
AppDynamics and CWOM

CWOM
Application Aware Infrastructure Optimization
Public Private
cloud cloud
CWOM
Correlation engine
App and business
Incident avoidance
Time series and events data
Orchestration
Infrastructure Resource scaling
Alerting ML/AI API Cost optimization

Network
Network configuration
Security
Unified dashboard Security enforcement
Feedback Loop
2
Cisco. 7
USE CASE
+
Intelligent Infrastructure Provisioning

CWOM
Challenge: Scaling infrastructure to meet resource demands is manual, slow and complex
1 2 3
+
CWOM CWOM
Business and application Application performance Constraint removed by

performance issue detected issue correlated with underlying right-sizing infrastructure
infrastructure constraints environment
Feedback loop confirms improvement in business

and application performance

2
Cisco. 8
USE CASE
+
Continuous Infrastructure Optimization

CWOM
Challenge: Continually optimizing infrastructure, and costs, while ensuring world class customer experience and performance
1 2 3
+
CWOM CWOM
Identify app code hot spots Insights into under utilized Workload optimization delivers
driving infrastructure costs infrastructure that could be optimized best intersection of app performance
with infrastructure allocation and
spend
Feedback loop confirms optimized infrastructure

while delivering continued business and
application performance
+
CWOM
2
Cisco. 9
USE CASE
Use case : intelligent auto-scaling

Challenge: Scaling infrastructure to meet resource demands is slow and complex
1 2 3 Create incident
in ServiceNow
+ Automatically create Teams

4 channel and invite the right
Performance Correlate application people
anomaly detected performance with network and
infrastructure to determine root 5 Create change request
cause and correct action to create additional VMs
CloudCenter
Puppet deploys correct

6 application version to new
VMs
7 Feedback loop shows improvement which automatically closes the incident and
archives teams channel

3
Cisco. 0
Thank you!

3
Cisco. 1

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+

Abhilash Purushothaman – MD, AppDynamics India

AppDynamics is now part of

Apps need to stack up against the

AppDynamics is now part of

AppDynamics is now part of

• Interdependencies across the IT 8.0 s

AppDynamics is now part of

• One IT failure escalates around the world

AppDynamics is now part of

• People, process and systems can’t

• Focus on the business and

AppDynamics is now part of

This app is horrible!

Which customers Why is this Database

The War Room

AppDynamics is now part of

AppDynamics is now part of

Business iQ — Lightweight Agents

— Auto Instrument | Auto Configure

AppDynamics is now part of

Live Customer Journeys for

Diagnose Move Fast,

Business iQ — Every User,

AppDynamics is now part of

Business iQ — Automatic Baselines

— Prevent IT Alert Storms

AppDynamics is now part of

— Low Overhead in Production

— Fix Problems in Live and Public Cloud

AppDynamics is now part of

App iQ Customer 100s

Business iQ — Deploy at Scale

AppDynamics is now part of

Business iQ — Automatically Collected

— Ready for Real-Time Insights

AppDynamics is now part of

AppDynamics is now part of

Time series and events

AppDynamics is now part of

Time series and events

Security Security enforcement

Cross-domain App and

to run your business Infrastructure

• Monitoring hundreds of trillions app metrics

• Connecting billions of network devices

• Embracing 3rd party datasets to expand

AppDynamics is now part of

• Concurrent use of multiple data sources

• Automated root cause analysis

• Predictive analytics Unified

AppDynamics is now part of

Autonomous Incident response

• Continuously adapt to changing business Cost optimization

AppDynamics is now part of

Time series and events

Alerting ML/AI API

Security Security enforcement

Contact Center Performance Management

Visibility Insight Action

Feedback loop shows improvement which automatically

AppDynamics is now part of

Use case: intelligent network