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  • Cal Abandoned 12022020

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    3 views2 pages

    Cal Abandoned 12022020

    Uploaded by

    Na da Nada
    ok

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Report Type: ACD Call Activity

    ACD Call Activity - Hourly


    Period: 2020-02-12 To: 2020-02-12

    Answered Calls Abandoned Calls Answer Time Abandon Time


    Summary Date Service Calls Calls Calls Ghost Call
    Level Offered Answered Abandoned Below Above Below Above Average Longest Average
    Threshold Threshold Threshold Threshold Time Time Time

    ACD: CS OP
    12 Feb 2020
    06:00 - 07:00 100.00% 2 2 0 0 2 0 0 0 0:00:04 0:00:07 0:00:00
    07:00 - 08:00 100.00% 7 7 0 0 7 0 0 0 0:00:08 0:00:18 0:00:00
    08:00 - 09:00 100.00% 9 9 0 0 9 0 0 0 0:00:04 0:00:06 0:00:00
    09:00 - 10:00 93.75% 16 16 0 0 15 1 0 0 0:00:05 0:00:21 0:00:00
    10:00 - 11:00 100.00% 27 27 0 0 27 0 0 0 0:00:03 0:00:07 0:00:00
    11:00 - 12:00 100.00% 28 28 0 0 28 0 0 0 0:00:03 0:00:08 0:00:00
    12:00 - 13:00 100.00% 28 28 0 0 28 0 0 0 0:00:03 0:00:07 0:00:00
    13:00 - 14:00 100.00% 6 6 0 0 6 0 0 0 0:00:05 0:00:09 0:00:00
    14:00 - 15:00 100.00% 8 8 0 0 8 0 0 0 0:00:04 0:00:07 0:00:00
    15:00 - 16:00 100.00% 12 12 0 0 12 0 0 0 0:00:04 0:00:08 0:00:00
    16:00 - 17:00 100.00% 10 10 0 0 10 0 0 0 0:00:04 0:00:05 0:00:00
    17:00 - 18:00 100.00% 21 21 0 0 21 0 0 0 0:00:04 0:00:06 0:00:00
    18:00 - 19:00 100.00% 28 28 0 0 28 0 0 0 0:00:04 0:00:07 0:00:00
    19:00 - 20:00 100.00% 24 24 0 0 24 0 0 0 0:00:04 0:00:08 0:00:00
    20:00 - 21:00 44.44% 27 23 4 0 12 11 0 4 0:00:52 0:04:49 0:01:56
    21:00 - 22:00 78.95% 19 18 1 0 15 3 0 1 0:00:14 0:01:26 0:01:05
    22:00 - 23:00 25.00% 8 5 3 0 2 3 0 3 0:01:06 0:02:56 0:01:52

    Daily Total 90.71% 280 272 8 0 254 18 0 8 0:00:11 0:04:49 0:01:38

    Sub Total: 90.71% 280 272 8 0 254 18 0 8 0:00:11 0:04:49 0:01:38


    GrandTotal: 90.71% 280 272 8 0 254 18 0 8 0:00:11 0:04:49 0:01:38

    Centerix Suite 4.0


    Abandon Time Logged In Agents

    Longest Actual Average Logged In


    Time Agents Agents Time

    0:00:00 0 0 0:00:00
    0:00:00 0 0 0:00:00
    0:00:00 2 2 1:54:12
    0:00:00 2 2 2:00:00
    0:00:00 2 2 1:59:59
    0:00:00 2 2 1:59:59
    0:00:00 2 2 2:00:00
    0:00:00 4 3 3:16:41
    0:00:00 5 5 4:38:00
    0:00:00 5 5 4:59:59
    0:00:00 4 5 4:57:23
    0:00:00 3 3 2:59:10
    0:00:00 3 3 3:00:00
    0:00:00 3 3 2:59:04
    0:03:02 1 3 3:00:00
    0:01:05 0 3 2:51:23
    0:02:08 0 0 0:00:00

    0:03:02 0 0 0:00:00

    0:03:02 0 0 0:00:00
    0:03:02 0 0 0:00:00

    Page 1 of 1

    Printed on: 13-Feb-2020 08:09

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