Company Profile

National Telecommunications

Commission
 MANDATE

To regulate the installation, operation and maintenance of radio stations both for
private and public use. (Radio Control Law, Act No. 3846, as amended)

To regulate and supervise the provision of public telecommunications services (Radio

Control Law, Act No. 3846, as amended and Public Telecommunications Policy Act
of 1995, RA No. 7925)

To manage the radio spectrum (Radio Control Law, Act No. 3846, as amended and
Public Telecommunications Policy Act of 1995, RA No. 7925)

To regulate and supervise radio and television broadcast stations, cable television
(CATV) and pay television (EO No. 546 and EO No. 205)

VISION

By 2020, National Telecommunication Commission (NTC) is a world class regulatory

agency able to lead the Telecommunications and Information sector as an engine for
progress and development.

MISSION

The National Telecommunications Commission shall proactively and continually

create a responsive regulatory environment for a viable, affordable, reliable and
accessible telecommunications and information infrastructure and services to ensure
the welfare and protection of our people.
NTC

The National Telecommunications Commission (NTC) was created under Executive Order
No. 546 promulgated on July 23, 1979, after the integration of the Board of Communications
and the Telecommunications Control Bureau which were also abolished in the same Order.
The NTC was conferred with regulatory and quasi-judicial functions taken over from the
Board of Communications and the Telecommunications Control Bureau, and is the sole body
that exercises jurisdiction over the supervision, adjudication and control over all
telecommunications services throughout the county. For the effective enforcement of this
responsibility, it implements and promulgates guidelines, rules, and regulations relative to the
establishment operation and maintenance of various telecommunications facilities and service
nationwide.

The NTC is independent insofar as its regulatory and quasi-judicial functions are concerned,
albeit effective 23 June 2011 it was retained under the Office of the President as part of the
Other Executive Offices (OEO) by virtue of Executive Order No. 47. However, with respect
to its quasi-judicial functions, NTC’s decisions are appealable only and directly on the
Supreme Court of the Philippines.

QUALITY OBJECTIVES

● To handle the organization’s sources strategically through effective planning.

● To ensure the implementation, compliance and effectiveness of its Quality
Standards System (QSS) in order to meet customer requirements.
● To monitor adherence to objectives and its Key Performance Indicators (KPI) and
performance measures on quality, efficiency and timeless.
● To make all personnel aware and its regulatory and statutory requirements by
disseminating all issuances, memoranda, advisories and notices.
● To facilitate the effective deployment and improvement of the QSS and NQSS.

KEY STRATEGIES

● Smooth conduct of inspections of equipment / facilities by NTC

representatives;
● Improved and more responsive / relevant NTC organizational structure;
● Established monitoring and enforcement system, to include standard
formats; and
● Improved consumer welfare and protection services.
FUNCTIONS OF THE COMMISSION PURSUANT TO EXECUTE ORDER NO. 546

1. Issue Certificate of Public Convenience for the operation of communication utilities and
services, radio communications system, wire or wireless telephone or telegraph systems, radio
and television broadcasting system and other similar public utilities.

2. Establish, prescribe and regulate areas of operation of particular operators of public

service communications, and determine and prescribe charges or rates pertinent to the
operation of such public utility facilities and service except when cases where charges or rates
are established by international bodies or associations of which the Philippines is participating
member or by bodies recognized by the Philippine Government as the proper arbiter of such
charges or rates.

3. Grant permits for the use of radio frequencies for wireless telephone and telegraph
systems and radio communications system including amateur radio stations and radio and
television broadcasting systems;

4. Sub-allocate series of frequencies of bands allocated by the international

Telecommunications Union to the specific services.

5. Establish and prescribe rules, regulations, standards, specifications in all cases related to
the issued Certificate of Public Convenience and administer and enforce the same;

6. Coordinate and cooperate with government agencies and other entities concerned with any
aspect involving communications with a view to continuously improve the communication
services in the country;

7. Promulgate such rules and regulations, as public safety and interest may require, to
encourage a larger and more effective use of communications, radio and television
broadcasting facilities and to maintain effective competition among private entities in these
activities whenever the Commission finds it reasonably feasible.

8. Supervise and inspect the operation of radio stations and telecommunications facilities;

9. Type approve/type-accept radio communication equipment

10. Undertake the examination and licensing of radio operators

11. Undertake, whenever necessary, the registration of radio transmitters and transceivers; and

12. Perform such other functions as may be prescribed by law.

Administrative Branch (AB)
The AB shall have the following Divisions and its functions:
Human Resource Division (HRD):

The HRD’s functions encompass on the formulation and implementation of human

resource management (recruitment, selection and placement of personnel; appointments;
employee benefits; discipline; leave and attendance; separation; promotion; employee
suggestions and incentive awards system) and human resource development programs
(staff development and training.
 General Services Division (GSD):

The GSD shall provide collection, distribution, and custodial work, among others, with
the following functions:

Provide policy guidance on the maintenance and disposition of records and on the
procurement and storage of supplies in accordance with government prescribed
standards;

File and maintain necessary records and establish a records disposition program;

Provide mail, transportation, custodial, and general utility services;

Procure, store, and distribute the supplies and equipment and conduct periodic inventory
of the same;

Provide and coordinate messengerial, duplicating and typing pool services; and,

Receive, collect, and deposit cash and process vouchers for payments of obligations.

Planning, Finance and Management Branch (PFMB)

The PFMB shall have the following three (3) Divisions and one (1) Unit:
Corporate Planning and Programming Division (CPPD):

Organize the strategic planning exercise as basis for the Medium-Term and Annual
Agency Plans;

Update the Information Systems Strategic Plan;

Coordinate, monitor and evaluate compliance with objectives and plans;

Prepare the NTC Annual Report and comprehensive accomplishment reports

Prepare programs for funds allocated for projects and capital outlay expenditures, in
coordination with the Finance Division;

Prepare project proposals with corresponding profile and budgetary estimates for funding
allocation, in coordination with the units concerned and the Finance Division;

Monitor the physical status of projects and prepare comprehensive assessment reports;
and,

Act as custodian and maintain a central repository of all informative materials/documents

in soft and hard copies, including but not limited to, country reports, reference and
presentation materials, speeches, research and position papers and other related items
collected from all NTC officials and employees who attend conferences, seminars,
trainings, for both local and foreign.
 Finance Division (FD):

Responsible for the preparation and execution of financial work plans, including control
and reporting; and,

Maintain accounting records and books of accounts and process requisitions and
vouchers for collections and disbursements and other budget and accounting functions in
the NTC.

Management Division (MD):

Develop plans and programs relative to management improvements in the Agency;

Examine the administrative organization of the Agency and provide recommendations for
improvement;

Maintain and update the Agency organization chart and other manuals;

Conduct regular management surveys of the organizational structure, manpower and

operations, studies and procedures/processes, and provide recommendations for
improvement;

Develop new and improved management systems, and provide staff supervision over the
implementation of such improvements, as well as conduct training on the application of
survey/s; and,

Develop the staffing standards and manpower requirements of the agency.

Industry Planning and Management Branch (IPMB)

The IPMB shall undertake sectoral planning and ensure the quality, safety, reliability,
security, compatibility and interoperability of telecommunications facilities and services in
conformity with standards and specifications set by international radio and
telecommunications organizations to which the Philippines is a signatory. The IPMB shall
have one (1) division:
Industry Planning and Research Division (IPRD):

The IPRD shall be responsible for the provision of services relating to broadcast and
public telecommunications industry planning and development, and advice to
management on the status, current trends and developments in the broadcast and
telecommunications industry; and continuing analysis of economic conditions and trends
relating to the sectoral area in which the NTC is concerned.

Special Licensing Branch (SLB)

The SLB shall act on all non-decentralized radio service licenses pursuant to local and
international radio rules and regulations, conventions, and treaties where the Philippines is a
party.The SLB would have the following two (2) Divisions:
 Special Radio Services Division (SRSD):

This division would act on all non-decentralized licensing functions of non-carrier radio
communications network in the fixed and land mobile services, and all applications for
permit to import radio communications equipment, wireless data network equipment and
devices filed through the Philippine National Single Window.

Safety Radio Services and STCW Compliance Division (SRSSCD):

This Division would be tasked to:

Act on all non-decentralized licensing applications for maritime, aeronautical, and safety
services pursuant to local laws and international radio regulations, conventions and
treaties where the Philippines is a party and which are not enumerated in the
Memorandum Circulars/Orders defining certain decentralized licensing functions of the
Commission; and,

Undertake the functions of the Radio Operators and Training Schools Division on the
implementation of the Standards of Training, Certification and Watchkeeping (STCW)
Code of the International Maritime Organization (IMO) and issue licenses, permits and
certificates to radio training centers and radio operators.

Legal Branch (LB)

The LB shall have three (3) division-level units in order to strengthen the quasi-judicial
functions of NTC. The Divisions with its functions are:
Internal Legal Affairs Division (ILAD):

This Division shall have the following functions:

Conduct investigation of personnel;

Review administrative charges against erring employees of the Commission;

Administer oaths on matters generally involving the Commission and the units and ROs
under it, among others.

Adjudication Division (AD):

This Division shall have the following functions:

Conduct formal hearings on applications for Certificates of Public Convenience and

Necessity for the operation of communications utilities and services, radio
communications systems, wire or wireless telephone or telegraph systems, radio and
television broadcasting systems, and other similar public utilities and petitions for
authority to charge rates, increase capitalization, incur loans and other related matters;

Investigate complaints and/or prosecute infractions of the Public Service Act, as

amended, telecommunications laws and regulations, and such other applicable laws,
 including violations of the terms and conditions of certificates and licenses or permits
issued by the Commission;

Prepare draft decisions of cases involving violations of the Public Service Act, as
amended, telecommunications laws and regulations, and such other applicable laws,
including violations of the terms and conditions of certificates and licenses or permits
issued by the Commission; and

Represent the Commission in tribunals or other government entities where it is a party-in-

interest and in court litigations, in coordination with the Office of the Solicitor General.

Consumer Welfare and Protection Division (CWPD):

This Division shall:

Develop and implement plans, programs and procedures on matters related to the
promotion and enhancement of consumer welfare and protection pursuant to RA No.
7925 and other existing laws, rules and regulations;

Continually conduct researches and studies on ways and means to further improve and
enhance consumer affairs;

Act on all consumer complaints related to the provision of services by public

telecommunications entities (PTEs), broadcast and CATV companies, radio and
telecommunications equipment suppliers, including radio dealers and mobile phone
suppliers;

Handle complaints regarding stolen mobile phones and illegal/obscene texts and
messages, including spam, fraudulent texts, threats and other related items, in
coordination with appropriate offices and agencies;

Collate and monitor all received complaints and promptly forward the same to service
providers concerned and the various units of the Commission;

Coordinate with other appropriate government agencies regarding the timely and
effective resolution of complaints; and,

Attend meetings, seminars and/or workshops on matters related to the promotion of

consumer welfare and protection.

Regulation Branch (RB)

The RB shall supervise and regulate all public telecommunications entities by formulating and
developing rules and regulations. The RB shall have two (2) Divisions:
Networks and Facilities Division (NFD):

This division shall conduct studies and recommend policies, rules and regulations on the
installation and operation of public telecommunications networks and facilities;
 Recommend minimum technical and network standards;

Prepare evaluations and analyses on all applications for permits and licenses filed by
public telecommunications entities as part of the authorization and registration process;
and,

Recommend rules and regulations on the payment of fees and charges for the installation
and operation of the networks and facilities of telecommunications entities.

Services and Interconnection Division (SID):

The SID shall conduct studies and recommend policies, rules and regulations on the
provision of public telecommunications services and on all aspects of interconnection;
prepare evaluate, analyse and recommend action on all applications for authorization and
registration by public telecommunication entities; recommend minimum service
performance standards; and prepare studies, comments, position papers and
recommendations on international issues affecting the Philippine telecommunications
sector, including international traffic settlements, matters and issues raised by
international organizations.

Other Offices Under the Office of the Commissioner

Radio Spectrum Planning Division (RSPD):
The RSPD shall have the following functions:

Assign frequencies of broadcast stations and auxiliary broadcast facilities based on the
sub-allocated band plans of the Commission;

Provide long term policies in planning, coordinating, regulating and administering the use
of radio spectrum within the country, except for radio services with pre-allocated
frequency bands, such as the maritime, aeronautical and radio broadcast services (AM
and FM radio and television);

Undertake continuing studies of frequency allocations to various services in accordance

with the ITU Table of Frequency Allocations to meet local requirements, as well as of
new technical developments affecting frequency usage to promote a nationwide and more
effective utilization of the radio frequency spectrum;

Sub-allocate radio frequency bands for various radio services in accordance with
international regulations, national priorities and factors that may influence spectrum
planning, namely: policy and legal, economics, social, ecological and technical factors;

Establish and maintain the National Radio Frequency allocation Table (NRFAT) and
review the same, as necessary, and prescribe regulations, technical parameters and
standards governing the use of frequency bands or specific frequency by station of
different services having regard to current national and international standards;

Maintain an accurate and up-to-date Master Frequency Register (MFR) of all assigned
frequencies and authorized radio stations for effective spectrum planning and policy
formulation, licensing and enforcement activities, interference investigation and
resolution, national and international coordination and for financial considerations;

Conduct electromagnetic compatibility analyses required and determine appropriate

frequency assignments for radio networks in conformity with the NRFAT and the MFR;
and,

Recommend solutions to harmful radio frequency interference (RFI) and make

appropriate action.

Broadcast Services Division (BSD):

The BSD would undertake the following functions:

Assign frequencies of broadcast stations and auxiliary broadcast facilities based on the
sub-allocated band plans of the Commission;

Prepare and maintain records of frequency assignments made and call-signs issued,
furnishing the RSPD;

Act of applications for the issuance of permits and licenses for broadcast TV and radio
(AM/FM) stations;

Conduct economic, technical and financial evaluation of new applications for AM, FM,
TV and CATV stations/systems and prepare appropriate recommendation/s;

Prepare an assessment of supervisory and regulatory fees (SRFs), permits and license
fees;

Formulate and prepare policy guidelines on regulatory and quality standards systems
compliance on radio regulatory and licensing compliance pertaining to various radio
stations, networks and services, telecommunications dealers, manufacturers, repair
centers and radio personnel; and

Update/maintain a database on issued permits and licenses.

Commission Secretariat (ComSec):

The ComSec shall have the following functions:

Record and report the proceedings of the Commission;

Docket all cases filed with Commission and schedule them for hearing;

Assist the Commission on matters affecting petitions and applications for authorizations,
i.e., Certificates of Public Convenience and Necessity (telecommunications), Certificates
of Public Convenience (broadcast), Certificates of Authority (CATV), and other related
matters;

Prepare and serve summons;

Compile orders, rulings and decisions for publication which, in the judgment of the
Commission, may be of general public interest;

Issue certified copies of decisions, orders and other related papers to interested parties;
and,

Act as clerk of the Commission

Equipment Standard Division (ESD):

Undertake research, formulate and develop technical regulations and standards for
telecommunications and broadcast equipment, in coordination with the other units, other
government agencies, equipment vendors, telecommunications companies, professional
and consumer organizations, foreign regulators and regional/international standards
organizations;

Promulgate technical regulations and standards in accordance with local standards or

regulations and align them with international standards as the basis for conformity
assessment (testing and certification) of telecommunications and broadcast equipment for
the Philippine market after public hearings/consultations with stakeholders;

Identify, designate and monitor Conformity Assessment Bodies within Philippines;

Coordinate with other Designating Authorities that are member-parties to the APEC and
ASEAN MRAs relative to the effective functioning of such MRAs;

Coordinate with the NTC ROs for the conduct of post market surveillance activities to
determine whether or not the telecommunications and broadcast equipment/products
placed in the Philippine market comply or conform with the NTC technical regulations
and standards;

Conduct laboratory testing of telecommunications and broadcast equipment from non-

MRA partners, subject to the availability of test instruments and technical personnel;

Issue Type approval certificates for telecommunications and broadcast equipment; and

Formulate rules and regulations concerning telecommunications and broadcast equipment

dealers, suppliers, resellers, distributors, manufacturers and service centers.

Regional Offices (ROs):

The NTC ROs are under the direct supervision and control of the Office of the
Commissioner. Field units directly implement the plans and programs of an agency
within their respective jurisdictions, and are directly responsible to the Agency Head.

The ROs perform the following:

Enforce and implement telecommunications laws and other pertinent laws, decrees,
letters of instructions, and rules and regulations promulgated therewith, as well as
policies and guidelines set by the Commission governing the installation and operation of
all telecommunications services or stations and facilities, including radio and television
broadcasting systems within the regional area;

Upon authority of the Commission, conduct hearings for the grant of authorization to
operate telecommunications public utilities or services and submit recommendation
thereon to the Commission;

Issue licenses and permits that may be specified;

Attend to the inspection and field investigation of all telecommunications services or

stations, including radio and television broadcasting system, and in the monitoring of the
radio frequency spectrum;

Issue and/or approve, through delegated authority, appointments of personnel below the
rank of Division Chief, as well as requisitions and procurement of supplies, materials and
equipment for the RO;

Assist the Legal Branch in the conduct of administrative investigation against erring
employees below the rank of the Assistant Regional Director of the RO;

Conduct studies on telecommunications service requirement of the region and submit

recommendation to the Commission;

Collect, consolidate and update statistical data and other related information on
telecommunications services or stations, including operational statistics, for periodic
presentation and submission to the Commission;

Maintain liaison and coordination work with the ROs or units of other agencies within
the region, including the offices or units of local government;

Administer oaths on matters generally involving the official business of the RO;

Represent the Commission in conferences or meetings, whenever necessary, that may be

held in the region; and,

Coordinate enforcement activities with the military and the police for the effective
implementation of telecommunications laws and regulations regarding stations or
services whose operation affect the security of the State.

Except for those not decentralized as discussed earlier, the same functions would be
undertaken by the ROs.