INTRODUCTION

A Chatbot also known as Talkbot, Chatterbot, Interactive agent, Bot is a computer program.

It is an intelligent piece of software that is capable of communicating similar to a human.

Chatbots are used a lot in customer interaction, marketing on social network sites and
instantly messaging the client.

There are two basic types of chatbots models based on how they are built;

 Retrieval based Chatbots-

A Retrieval based Chatbots uses predefined input patterns and responses. It uses
some type of heuristic approach to select the appropriate response.
 Generative based Chatbots-
Generative models are not based on some predefined responses.

Chatbot are not very new, one of the foremost of this kind is ELIZA, which was created in
the early 1960’s.

OBJECTIVES
NEEDS

 Chatbots can be used to assist users or customers for a specific task, whenever they
want.
 It has become necessary to solve the queries and problems of the customers.
 Improved the customer services.

0-LEVEL DFD-