NICOLE MILCAREK

707 Avenida Sexta APT 208 Clermont, Florida 34714

nicolemilcarek@att.net · 1(815)514-8239

Professional Summary
Motivated and experienced theme park, resort and related hospitality area worker who thrives in a team-oriented
environment, working creatively and effectively to reach company goals. Has desire to offer and develop all skills
and strengths to obtain excellent results in the assigned labors, while acquiring personal and professional growth
and standing proud to work on a team. A dedicated, hard-worker who provides a positive atmosphere for guests
of all ages with a strength in guest service and guest recovery, along with guest interaction and guest satisfaction.
Skills
 Leadership  Attention to Detail
 Guest Service  Problem Solving
 Adaptability  Time Management
 Organization  Critical Thinking
 Communication  Self and Team Motivation
Recent Experience
Resort and Club Level Concierge/Operations Support · The Walt Disney Company ·
Orlando, FL · July 2018-Current
Responsibilities:
• Delivering friendly, sincere, and welcoming guest service to each guest
• Ability to properly utilize all computer programs such as LILO, CastApp, A La Carte, Wishes, HotSOS, Microsoft office
• Accurately posting room charges, taking payment, and sustaining a cash bank
• Giving appropriate guest service and compensation while handling guest concerns and complaints
• Having a full knowledge of The WDW Resort and offerings to make suitable recommendations for guests
• Creating magical moments and an unforgettable experience for all guests
• Back office operations proficiencies to answer telephone, book reservations, establish room management
• Specially trained as a “Resort Runner” to drive company vehicle, make resort deliveries, and run resort errands

Front Desk/PBX Operator · The B Resort and Spa · Orlando, FL · Jan 2018-June 2018
Responsibilities:
• Completing registration process by retrieving, confirming, and inputting information
• Answering the telephone promptly using positive and clear communication
• Fielding guest complaints while developing effective solutions and negotiating results
• Knowledge of Opera system, HotSOS, and coding of electronic keys
• Verifying and imprinting credit cards for authorization and cash handling
• Closing guest accounts at time of check out and assuring satisfaction

Character Attendant · The Walt Disney Company · Orlando, FL · Jan 2017-July 2018
Responsibilities:
• Ensuring safety and show quality of performers/characters
• Timekeeping the performers sets and being time efficient
• Maintaining a safe and efficient queue in uncontrolled areas
• Spieling to large amounts of people at a time to prepare and inform guests
• Thinking and acting quickly in unforeseen situations

Education
Hospitality Management · Bellevue University · Current
Associates in Arts · Valencia College · Completed Dec. 2017