Technical Quality Checks (TQCs) For The Indirect Channel

Scope Description and Value for Customers & VAR Partners

Presentation for VAR-Delivered Support Partners

Version: 1.3 | Date: October 13, 2015 For internal SAP and partner use only
Technical Quality Checks for Customers
Portfolio overview by application lifecycle phase

Implement Operate Innovate

TQC for Implementation TQC SAP EarlyWatch Check TQC for Upgrade

TQC SAP Going Live Support TQC SAP OS/DB Migration Check TQC SAP Upgrade Assessment

TQC Integration Validation TQC Business Process Operations TQC SAP Downtime Assessment

TQC Data Consistency Management* TQC SAP Security Optimization Check

TQC Interface Management* TQC Technical Performance Optimization

TQC Transport Execution Analysis

TQC Business Process Performance Optimization

TQC Data Volume Management

In a nutshell:
 TQCs are remote services provided by SAP which help to reduce the customer’s risks and identify optimization potential
 VAR partners can leverage the TQCs by implementing the recommendations in customer specific consulting projects
 Find more information in the TQC Information Library and learn how to book SAP Enterprise Support services

* Currently in pilot mode

© 2015 SAP SE or an SAP affiliate company. All rights reserved. For internal SAP and partner use only 2
Technical Quality Checks for Customers
Overview of TQCs that help to implement better
TQC Support Plan Relevance At a Glance Value for Customer VAR Involvement Further Information
StS ES A1 A M H
TQC for Implementation       Guides customer to a Through a defined delivery Ensure technical pre- • Information Sheet
smooth start-of-production plan, core business requisites are met, follow-up • SAP Note 1320620
and a technically robust processes and interfaces on identified performance • SAP Note 1329189
operation of the SAP are optimized and the go- optimization potential • Analysis session should
software solution live of the implementation is take place 6 weeks before
secured planned start of production
and verification session 6
weeks after

$
TQC SAP GoingLive      Standardized method to Monitor system during go- Follow-up on identified • Requires critical EWA or
Support support customer during live phase, react quickly to optimization potential, e.g. top issue
critical go-live steps issues, increase technical HW utilization, system • Information Sheet
stability, performance, stability & performance • SAP Note 1149742
throughput, and • Typically delivered on 5
maintainability of the consecutive working days
solution
$
TQC Integration   Provides a technical Save time, reduce costs, Solve identified issues and • Value needs to be proven
Validation validation of the business and go live with your SAP follow-up on action plan, by EWA
process from end to end, solution with optimized e.g. optimize use of HW • Information Sheet
including interfaces performance and stability • SAP Note 1323405
• From assessment to
delivery of service report it
takes approx. 2 weeks

$
Abbr.: SAP Standard Support (StS), SAP Enterprise Support (ES), SAP Business All-in-One (A1), SAP Analytics (A), SAP Mobile Solutions (M), SAP HANA (H)
VAR consulting revenue potential: $ Moderate $ High

© 2015 SAP SE or an SAP affiliate company. All rights reserved. For internal SAP and partner use only 3
Technical Quality Checks for Customers
Overview of TQCs that help to operate better 1/2
TQC Support Plan Relevance At a Glance Value for Customer VAR Involvement Further Information
StS ES A1 A M H
TQC SAP EarlyWatch      Analyzes components of Determines how to optimize Follow-up on • Value needs to be proven
Check customer’s SAP solution performance & keep TCO to recommendations from by EWA
including OS and DB, a minimum performance and error • SAP Note 91488
applied e.g. in case of red analyses • Delivery takes approx. 1
EWA day
$
TQC OS/DB Migration      Accompanies the migration System is prepared for a Ensure technical capabilities • Information Sheet
Check of an SAP system from one smooth migration with high meet the requirements and • Analysis takes place 4-6
OS to another, or one DB availability and high replace HW if indicated by weeks before migration,
product to another, or both performance of new OS the analyses verification session 6
and/or DB weeks after
$
TQC Business Process   Identifies optimization Gain transparency, stabilize Use TQC analytics to start • Value needs to be proven
Operations potential for the customer's and improve core business biz process improvement by EWA
core business processes processes, learn how to set project, e.g. to identify • Information Sheet
up analytics tool in SAP business exceptions such • SAP Note 1320940
Solution Manager as missing stock • Delivery takes approx. 5
$ days

TQC SAP Security    Checks the security settings Decrease risk of system Use TQC, e.g. to get • Value needs to be proven
Optimization Check of the SAP system and intrusion, ensure customer prepared with by EWA
provides recommendations confidentiality of business internal and/or external • Information Sheet
for system settings data and authenticity of audits or if downtime due to • SAP Note 696478
users wrong user interaction is a • SAP Note 1405975
common issue • Delivery takes approx. 1-2
days
$
Abbr.: SAP Standard Support (StS), SAP Enterprise Support (ES), SAP Business All-in-One (A1), SAP Analytics (A), SAP Mobile Solutions (M), SAP HANA (H)
VAR consulting revenue potential: $ Moderate $ High

© 2015 SAP SE or an SAP affiliate company. All rights reserved. For internal SAP and partner use only 4
Technical Quality Checks for Customers
Overview of TQCs that help to operate better 2/2
TQC Support Plan Relevance At a Glance Value for Customer VAR Involvement Further Information
StS ES A1 A M H
TQC SAP Technical   Focuses on the optimization Optimize use of existing Implement the • Value needs to be proven
Performance of the performance and HW resources without recommendations from the by EWA
Optimization throughput of the DB and further investment, stabilize delivery session • Information Sheet
SAP system the system

TQC Transport Execution   Measures transport strategy
Analysis and provides technical
indicators on change
volume, frequency, and
quality
$
Receive benchmarks and Implement the • Value needs to be proven
indicators to improve quality recommended action items by EWA
of software change from the service report • Information Sheet
management process • SAP Note 1074808
• Delivery takes up to 2 days

$
TQC Business Process      Analyzes and optimizes Accelerate business Solve the named issues • Value needs to be proven
Performance Optimization performance-critical processes, optimize use of from the service report and by EWA
process steps HW resources, increase follow-up on action plan • Information Sheet
end-user satisfaction • SAP Note 1323405
• SAP Note 1405975
• Delivery takes approx. 5
$ days
TQC Data Volume   Helps to set up and monitor Minimize DB size and/or the Implement data volume • Value needs to be proven
Management a data volume management monthly data growth of SAP strategy holistically focussing by EWA
strategy that defines how to systems and thereby on data avoidance, • Information Sheet
manage and reduce future reduce TCO summarization, deletion, and • SAP Note 1159758
data growth and reduce archiving • DB size is greater than 250
existing DB size GB and grows faster than
$ 10 GB per month

Abbr.: SAP Standard Support (StS), SAP Enterprise Support (ES), SAP Business All-in-One (A1), SAP Analytics (A), SAP Mobile Solutions (M), SAP HANA (H)
VAR consulting revenue potential: $ Moderate $ High

© 2015 SAP SE or an SAP affiliate company. All rights reserved. For internal SAP and partner use only 5
Technical Quality Checks for Customers
Overview of TQCs that help to innovate better
TQC Support Plan Relevance At a Glance Value for Customer VAR Involvement Further Information

StS ES A1 A M H

TQC for Upgrade      Optimally prepare the Ensures that the SAP
system for the planned solution continues to
upgrade operate efficiently in the
new software environment
by acting proactively before
technical problems can
occur
Take care of potential
bottlenecks as identified in
analysis session (e.g. HW,
OS, DB changes) and drive
corrective measures from
verification session
• Information Sheet
• Pure EHP implementations
are not supported
• Analysis session should
take place 5 weeks before
planned upgrade,
verification session 6
weeks after

$
TQC SAP Upgrade    Performs a detailed Provides a list of Leverage estimate of the • Requires critical EWA or
Assessment technical analysis of the prerequisites, potential development efforts you top issue
core SAP system to support technical risks & issues, need to expect for adjusting • Information Sheet
the planning process and best practices modifications and custom • SAP Note 1077981
developments • Delivery takes approx. 1
day

$
TQC SAP Downtime   Identifies and prioritizes the Minimize downtime during Help to reduce the identified • Requires critical EWA or
Assessment triggers that cause high an ABAP system update time consumers in the top issue
downtime and gives tips to technical update that cause • Information Sheet
reduce downtime too long downtime • SAP Note 1306163
• Delivery takes approx. 2
days
$
Abbr.: SAP Standard Support (StS), SAP Enterprise Support (ES), SAP Business All-in-One (A1), SAP Analytics (A), SAP Mobile Solutions (M), SAP HANA (H)
VAR consulting revenue potential: $ Moderate $ High

© 2015 SAP SE or an SAP affiliate company. All rights reserved. For internal SAP and partner use only 6
Technical Quality Checks for Customers
Engagement approach
Execute
Identify relevant Request TQC from SAP Agree on plan of Contiunous
recommendations and
system(s) and establish baseline execution monitoring
services
Recommended
Services

TQC
SERVICE
REPORT Recommended
Actions

1 2 3 4 5
System is selected based on Utilize the TQC service report Agree on the services, Execute the recommended Continuously monitor the
selection criteria to identify areas of concern learnings and actions to actions and request other relevant system(s) and
and baseline the system address the areas of concern services, where applicable measure results against
in a plan of execution baseline to establish the value
delivered

Baseline Value Realization and Tracking

Select next system and repeat

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Key Links for Partners
Where to find more information

SAP Support Overview for Partners https://partneredge.sap.com/en/partnership/support.html

SAP Enterprise Support for Partners https://partneredge.sap.com/en/partnership/support/ep-support.html

Partner Center of Expertise (PCoE) https://partneredge.sap.com/en/partnership/support/pcoe-certi.html

TQC Information Library https://partneredge.sap.com/en/partnership/support/ep-support/tools-assets.html

How to Book SAP Enterprise Support https://partneredge.sap.com/en/library/assets/products/ent_mng/sao/support/tr_ht

Services g_guide_booking_enterprise_support_services_en.html

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 Thank you for your time.
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© 2015 SAP SE or an SAP affiliate company. All rights reserved.

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