Technical Support Contact Information

Author: Red Hat Global Support Services (GSS)

06/17/2014

SPECIAL CONSIDERATIONS
Please note that all products are supported in English. Some are also supported in the languages listed below.
Premium subscribers with Severity 1 or 2 issues who require support outside of local business hours should call their regional center as listed.
NOTE: You can save time by opening your case on the Red Hat Customer Portal.

CONTACT INFORMATION
Location Standard Business Hours Languages Offered Phone Numbers
(in local time) (in addition to English)
United States and 9 a.m. to 6 p.m. Mon-Fri N/A Toll-free: 888-GO-REDHAT
Canada (888-467-3342)
Other: +1 919 301 3003
Latin America (excl. 9 a.m. to 6 p.m. Mon-Fri Spanish Argentina: 0800-222-7294
Brazil) Bolivia: 800-100-377
Chile: 800-56-2626
Colombia: 01800-700-1664
Costa Rica: 0800-054-2046
Ecuador: 1800-010-125
Guatemala: 1800-300-0073
Mexico: 01800-123-1661
Panama: 00800-054-0402
Paraguay: 00980-0542-0024
Peru: 0800-52-410
Puerto Rico: 1866-677-2402
Uruguay: 000-4054-353
Venezuela: 0800-100-5602
Other: +54 11 4329-7398

Technical Support Contact Information | Global Support Services 1

 Location Standard Business Hours Languages Offered Phone Numbers
(in local time) (in addition to English)
Brazil 9 a.m. to 6 p.m. Mon-Fri Portuguese Toll-free: 0800-602-5222
Other: +55 11 3529 6006
Western Europe, 9 a.m. to 5 p.m. Mon-Fri French International toll-free from Belgium, Denmark, Finland, France, Germany,
Northern Europe, German Luxembourg, The Netherlands, Norway, Italy, South Africa, Spain,
and Africa Italian Sweden, Switzerland, UK:
Spanish +800-GO-REDHAT (00800 4673 3428)

Local toll-free:
France: 0800 914 729
Italy: 800 876 846
South Africa: 0800 991 536
Spain: 900 991 843
Turkey: 00800 4488 29883
UK: 0800 018 5548

Other countries, or when toll-free is not available:

Eastern Europe and 9 a.m. to 5 p.m. Mon-Fri
Russia
English: +44 1252 362 710
French: +44 1252 362 711
German: +44 1252 362 713
Italian: +44 1252 362 725
Spanish: +44 1252 362 728
Russian International toll-free from Czech Republic, Hungary, Poland, Russia,
and Slovakia:
+800-GO-REDHAT (00800 4673 3428)

Russia toll-free landline: 880 0555 2788

Russia toll-free mobile: 780 0555 2788

Local toll numbers:

Czech Republic: +420 239 016 847
Russia: +7 499 951 13 24

International toll numbers:

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 Location Standard Business Hours Languages Offered Phone Numbers
(in local time) (in addition to English)
All other countries: +44 1252 362 710 (English), +7 499 951 13 24
(Russian)
Middle East 9 a.m. to 5 p.m. Sat-Thu Arabic Egypt: 0800 0000563
French Qatar: 00800 100167
Saudi Arabia: 800 8445141
United Arab Emirates: 800 04415146
Other: +971 4425 7200
India, Sri Lanka, 9 a.m. to 6 p.m. Mon-Fri N/A Toll free (for customers in India) : 1-800-407-733428
Bangladesh, and Toll (For customers outside India) : +91 - 20 - 30467490
Pakistan Toll free out of business hours: 000-800-440-1708
North Asia-Pacific 9 a.m. to 5 p.m. Mon-Fri Mandarin China: 800 810-2100 Option 2
Cantonese China Mobile: 400 890 2100 Option 2
Japanese China (English): 400 890 1110
Korean Hong Kong: 800 901 222
Taiwan: 00801 861036
Japan: 0120 266 668
Japan (English): 0120 655 103
Korea: 080 081 0880
All other 9 a.m. to 5 p.m. Mon-Fri N/A Australia: 1800 888 297
Asia-Pacific Indonesia: 00180 306 12023
Malaysia: 1 800 804 523
New Zealand: 0800 441 734
Philippines: 1 800 1612 0173
Singapore: 800 6161 771
Thailand: 001800 612 1045
Other: +61 7 3514 8160

Technical Support Contact Information | Global Support Services 3

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