Presented by

Julian
Sequeira
05/26/09 E- governance
MBA(HCS) 1
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Contents
•Definition
•Components
•Tools
•Strategies
•Advantages
•Challenges
•Remedies
•Will it bring change in country like India

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Definition
It is ELECTRONIC
GOVERNANCE.
It is the use of a range of modern
information and Communication
technologies such as internet, local
area networks, mobiles etc by
government to improve effectiveness,
efficiency, service delivery and to

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2.G2C Government and citizens 2. G2B Government and Business

3. G2G Inter / Intra Government 4. G2E Management and
Employees

( and Vice-Versa )

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GIS – Geographic Information System

ESRI - Environmental System Research Institute
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Integrating Technology into
Governance Strate
gy

How will we
Where integrate Where
are technological & do we
we organisational want
now? change? to go?

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Initial Start Phase:
Moving Away from Function-based
Organization

Unit 1 / Unit 2 / Unit 3/ Unit 4 /

Function Function Function Function
1 2 3 4

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Which Way to Go—Transition Phase:
Defining Core
Processes

Unit 1 / Unit 2 / Unit 3 / Unit 4 /

Function Function Function Function
1 2 3 4

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Desired Result—Final Phase: Process &
Communication-
based Organization

Core Process 1
Unit 1 / Unit 2 / Unit 3/ Unit 4 /
Function Function Function Function
1 2 3 4
Core Process 2

Core Process 3

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Transformation to e-Governance:
From “in line” to
“on line”
Dept3
es ts Integrated
equ Data bank &
s, R
Data bank &
r i e Transactions Transactions by
Qu
e
Dept 1 i e ws, Govt & end
e q , v nts users
R me
com

Dept 2
End User On Line
End Users in Line - Citizens
- Citizen - Employee
- Employee - Business
- Business - Other Govt. Departs
- Other depts - Civil Societies
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•Increased transparency
•Reduced corruption

•Higher penetration due to automation

•Increased efficiency due to connectivity

•Tickets and fines

•Tourism and culture

•E-polling Tax filing

•E-voting

•Vehicle registration

•Transaction

•Information

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Challeng
•Lack of Realistic Needs Analysis es

•Unwillingness to redefine rules, and procedures

•Misconception about Information transparency

•Lack of Inter / Intra departmental collaboration for

horizontal & vertical information sharing
•Security Threats & Legal Issues

•Lack of optimal utilization of Infrastructure

•Problem of sustainability of change

•IT enabled solutions may not be affordable for all

•Fear of Digital Divide

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Have a Vision of aligning IT with Business Strategies to

•

meet e-Governance objectives

Preparation strategic long term action plan, and prepare
•

road map by setting priorities

•Systematic Approach to Requirements Analysis
Build Project Management teams with top down
•

approach for Monitoring & Control of progress)

In each domain of business activities, adhere to Quality
•

Conformance requirements around efficiency and

effectiveness in Indian context
Have a mechanism to measure performance, and ways
•

for continual improvement

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•
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•

• Before
After
•

• Elephants carrying voting machine Electronic

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VISION SKILLS MOTIVATION RESOURCES ACTION PLAN CHANGE

SKILLS MOTIVATION RESOURCES ACTION PLAN CONFUSION

VISION MOTIVATION RESOURCES ACTION PLAN ANXIETY

VISION SKILLS RESOURCES ACTION PLAN GRADUAL

CHANGE

VISION SKILLS MOTIVATION ACTION PLAN FRUSTRATION

VISION SKILLS MOTIVATION RESOURCES FALSE

STARTS
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