NEW PRODUCTS ............................................................................................................................

2-3

HACH DIFFERENCE
Hach EPA Compliant Methods ..........................................................................................................4-6
Hach Technical Training (HTTC) ............................................................................................................7
Hach Solutions: Beverage, Wastewater, Power, Hazardous Area Locations ................................8-11
Hach ServicePlus Programs ..........................................................................................................12-13
Product Number Index ..............................................................................................................407-418
Alphabetical Index......................................................................................................................419-426
Customer Service & Ordering Information ................................................................................427-432

Meters & Probes ............................................................................................................................15-70

LABORATORY & FIELD

BOD Analysis..................................................................................................................................71-74
Spectrophotometers & Colorimeters ............................................................................................75-92
Laboratory Turbidimeters ..............................................................................................................93-98
Sample Cells / Pour-Thru Cells....................................................................................................99-106
Titration Products ......................................................................................................................107-118
Ballast Water ..............................................................................................................................119-120
Backpacks ..................................................................................................................................121-124
Sample Preparation....................................................................................................................125-130
Samplers ....................................................................................................................................131-144

CHEMICALS & REAGENTS

Parameters (Acidity to Zinc) ......................................................................................................145-216
Alphabetical Listing of Reagents ..............................................................................................217-244

Microbiological Products ..........................................................................................................245-250

MICROBIOLOGICAL
FOR CUSTOMER
SERVICE AND
COMPLETE
Water Quality Labaratories ........................................................................................................251-255

HACH TEST KITS

Application Test Kits ..................................................................................................................256-259

ORDERING
Microbiological Environmental Laboratories ............................................................................260-261
Single Parameter Test Kits ........................................................................................................262-269
Hach Water Quality Test Strips ........................................................................................................270

INFORMATION,
SEE PAGES
427-432.
Laboratory Supplies ..................................................................................................................271-314

LAB SUPPLIES
Controllers ..................................................................................................................................315-324

ONLINE / PROCESS
Process Instruments ..................................................................................................................325-397
Obsolete Products & Replacements ................................................................................................398

Flow Products ............................................................................................................................399-402

FLOW

Information Management Products ..........................................................................................403-406

INFO MANAGEMENT

1
HACH DIFFERENCE
NEW PRODUCTS!
DR 6000 Spectrophotometer sensION®+ Data Logger System
Has the most pre-programmed testing methods, Interval measurements, 500 data point memory
including high-speed wavelength scanning across the and wireless data transfer to your PC. Data
UV and Visible Spectrum. management as fast and simple as it can be.
See page 83. See page 43.

DR 1900 Spectrophotometer
Carry more water methods with you wherever you
need them most.
See page 89.

IntelliCAL™ Water Quality pH Probes

High-performance Red Rod lab electrodes for use
with HQd meters.
See pages 25-26.
DR 900
Colorimeter Pocket Pro Testers
Fastest and simplest water Pocket Pro’s superior probe
testing for the most and calibration diagnostics
demanding field deliver confidence in your
environments. results.
See page 90. See pages 65-66.

800-227-4224
2
Outside the United States, call 970-669-3050
 NEW PRODUCTS!

Ballast Water
BW680 Handheld
Fluorometer
Provides a simple, rapid
method for determining
the efficacy of ballast water
treatment systems.
See page 120.
HACH DIFFERENCE
AISE sc and NISE sc Probes
ISE probes for the on-line measurement of
ammonium and nitrate provide trending information
with minimal maintenance at an affordable price.
See pages 329 and 357.

LuminUltra PhotonMaster™ 5500sc Phosphate

Luminometer & Silica Analyzers
ATP microbiological Lower maintenance,
testing solutions Less downtime.
provide feedback See pages 371 and 373.
on contamination
sooner for proactive
control!
See page 249.

Streaming Current
AF7000 Monitor
Toughness that won’t quit,
means you’ll know when
to respond.
See page 376.

TitraLab™ Automatic Titrator

TitraLab automatic analyzer is specifically designed
for drinking water and various food & beverage
applications.
See pages 110-111.

Find it here… Buy it today on hach.com

3
U.S. customers only.
HACH DIFFERENCE
HACH EPA COMPLIANT METHODS
EPA-Approved Methods
The EPA has evaluated and approved new technological methods
developed by Hach Company. All EPA-Approved methods are cited in
the Federal Register and compiled in the Code of Federal Regulations
at 40 CFR 136 and CFR 141.
EPA-Accepted Methods
The EPA has reviewed Hach methods and accepted them for use in
compliance monitoring. These methods are defined by EPA as
Hach Approved Methods
These methods may be used for compliance monitoring. They have
either obtained an EPA Approval or Acceptance letter, or the method
is a packaged product that follows an EPA Reference method and is
deemed Equivalent under 40 CFR 136.6. With any method used for
compliance reporting, always consult with your local regulatory
authority.

Hach
Acceptable versions of previously approved methods. These methods
are generally not published in the Federal Register or in the Code of

has mo
re
Federal Regulations. A facsimile of the EPA- Acceptance letter is

EPA
available upon request.

approv
ed
than an methods
EPA-Equivalent Methods

y ot
supplie her
All EPA-Approved methods have specification criteria built into their
procedural steps. When an approved or accepted EPA method has

r!
been packaged by Hach from the EPA reference method as a test
method that meets or exceeds these specification criteria, these
methods are deemed to be equivalent for use in EPA compliance
monitoring (40 CFR 136.6). EPA does not normally issue equivalence
letters of packaged reference methods. Hach maintains the
formulation, procedure, and data demonstrating equivalency and is
available upon request.

Sample Hach Approval Reference See

Analyte Matrix† Method Type Method Page
Acidity, as CaCO3, Phenolphthalein, Buret WW 8010 Accepted SM 2310 B 150
Acidity, Phenolphthalein, Digital Titration WW 8202 Equivalent SM 2310 B 150
Alkalinity, Digital Titration WW 8203 Equivalent SM 2320 B, EPA 310.2 152
Ammonia as Nitrogen WW TNT830 Equivalent EPA 350.1, EPA 351.1, EPA 351.2 154
Ammonia as Nitrogen WW TNT831 Equivalent EPA 350.1, EPA 351.1, EPA 351.2 154
Ammonia as Nitrogen WW TNT832 Equivalent EPA 350.1, EPA 351.1, EPA 351.2 154
Ammonia Nitrogen, Electrode WW 10001 Equivalent SM 4500-NH3 D, E, F, or G 29
Ammonia Nitrogen, Known Addition, Electrode WW 10002 Equivalent SM 4500-NH3 D, E, F, or G 29
Ammonia, as Nitrogen, Nessler WW 8038 Accepted SM 4500-NH3 C 154
Arsenic, Total WW 8013 Accepted SM 3500-As B or C 156
BOD, Luminescence WW 10360 Approved 40 CFR 136 22
BOD, Polarographic WW 8043 Accepted SM 5210 B 45
Calcium, Total, Buret DW 8222 Accepted SM 3500-Ca B or D 160
Calcium, Total, Buret WW 8222 Accepted SM 3500-Ca B or D 160
Chemical Oxygen Demand WW 8000 Approved 40 CFR 136.3 170
Chemical Oxygen Demand, TNTplus WW TNT821 / 8000 Approved Hach Method 8000, 40 CFR 136.3 170
Chemical Oxygen Demand, TNTplus WW TNT822 / 8000 Approved Hach Method 8000, 40 CFR 136.3 170
Chloride, Mercuric Nitrate, Digital Titration WW 8206 Equivalent SM 4500-Cl C 162
Chloride, Silver Nitrate, Buret WW 8225 Accepted SM 4500-Cl B 162
Chloride, Silver Nitrate, Digital Titration WW 8207 Equivalent SM 4500-Cl B 162
Chlorine, Free, DPD DW 8021 Accepted SM 4500-Cl G 163
Chlorine, Free Amperometric Titration DW 8334 Equivalent SM 4500-Cl D 164
Chlorine, Free Amperometric Titration WW 8334 Equivalent SM 4500-Cl D 164
Chlorine, Total, DPD ULR DW 8370 Accepted SM 4500-Cl G 163
Chlorine, Total Amperometric Forward Titration DW 10026 Accepted SM 4500-Cl D 164
Chlorine, Free, DPD MR DW 10245 Accepted SM 4500-Cl G 166
Chlorine, Free, DPD MR WW 10245 Accepted SM 4500-Cl G 166
Chlorine, Free, DPD HR DW 10069 Accepted SM 4500-Cl G 164
Chlorine, Free, DPD HR WW 10069 Accepted SM 4500-Cl G 164
†DW = Drinking Water; SS = Sewage Sludge; SW = Surface Water; WW = Wastewater

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 HACH EPA COMPLIANT METHODS

HACH DIFFERENCE
Sample Hach Approval Reference See
Analyte Matrix† Method Type Method Page
Chlorine, Free, DPD TNT DW 10102 Accepted SM 4500-Cl G 164
Chlorine, Free, DPD TNT WW 10102 Accepted SM 4500-Cl G 164
Chlorine, Free and Total, TNTplus WW TNT867 Equivalent SM 4500-Cl G 163
Chlorine, Total Residual, DPD DW 8167 Accepted SM 4500-Cl G 163
Chlorine, Total Residual, DPD WW 8167 Accepted SM 4500-Cl G 163
Chlorine, Total Residual DW 8168 Accepted SM 4500-Cl D 164
Chlorine, Total Residual WW 8168 Accepted SM 4500-Cl D 164
Chlorine, Total Residual, WW 10025 Accepted SM 4500-Cl C 164
Amperometric Back Titration
Chlorine, Total Residual, DPD, ULR WW 10014 Accepted SM 4500-Cl G 163
Chlorine, Total, DPD, ULR DW 8370 Accepted SM 4500-Cl G 163
Chlorine, Total, DPD, ULR WW 8370 Accepted SM 4500-Cl G 163
Chlorine, Total Residual, DPD MR DW 10250 Accepted SM 4500-Cl G 166
Chlorine, Total Residual, DPD MR WW 10250 Accepted SM 4500-Cl G 166
Chlorine, Total Residual, DPD HR DW 10070 Accepted SM 4500-Cl G 164
Chlorine, Total Residual, DPD HR WW 10070 Accepted SM 4500-Cl G 164
Chlorine, Total Residual, DPD TNT DW 10101 Accepted SM 4500-Cl G 164
Chlorine, Total Residual, DPD TNT WW 10101 Accepted SM 4500-Cl G 164
Chlorine Dioxide, DPD/Glycine DW 10126 Accepted SM 4500-ClO2 D 167
Chromium VI, TNTplus WW TNT854 Accepted SM 3500-Cr B or D 168
Chromium VI, Dissolved WW 8023 Accepted SM 3500-Cr B or D 168-169
Coliform, Fecal, EC Medium with/MUG DW Approved SM 9221 D Approved Media 248
Coliform, Total and E. coli, m-ColiBlue24 DW 10029 Approved 40 CFR 141.21 248
Coliforms, E. coli, m-TEC SW 8367 Equivalent EPA 1103.1 248
Coliforms, Fecal and Total, MPN, A1 Medium DW 8368 Equivalent SM 9221 B 250
Coliforms, P/A Media DW Approved SM 9221 D Approved Media 248
Conductivity DW 8160 Accepted SM 2510 B 15-70
Conductivity WW 8160 Accepted SM 2510 B 15-70
Copper, Bicinchoninate Procedure WW 8506 Approved 40 CFR 136 173
E. coli in Wastewater WW 10029 Approved 40 CFR 136 248
E. coli, m-ColiBlue24, Enumeration SW 10029 Approved 40 CFR 136 248
E. coli, m-ColiBlue24, P/A DW 10029 Approved 40 CFR 141.21 248
Fecal and Total Coliform WW 8001 Accepted SM 9221 B/E 248
Fecal and Total Coliform DW 8001 Accepted SM 9221 B/E 248
Fecal and Total Coliform SW 8001A Accepted SM 9221 E 248
Fecal and Total Coliform SS 8001A Accepted SM 9221 E 248
Fecal and Total Coliform DW 8001A Accepted SM 9221 E 248
Fecal Coliform, Sludge, MPN, A1 Medium WW 10028 Equivalent SM 9221 D/E 250
Fecal Coliform, Sludge, MPN, LTB/EC Medium WW 10027 Equivalent SM 9221 D/E 250
Fecal Streptococci, MPN WW 8172 Equivalent SM 9230 B —
Fluoride, SPADNS DW 8029 Accepted SM 4500-F B/D 177
Fluoride, SPADNS WW 8029 Equivalent SM 4500-F B/D 177
Fluoride, Electrode DW 8323* * SM 4500-F B or C, EPA 340.2, 177
ASTM D1179-93
Fluoride, Electrode WW 8323 Equivalent SM 4500-F B or C 177
Fluoride, SPADNS2, Arsenic Free WW 10225 Equivalent SM 4500-F B or C 177
Fluoride, SPADNS2, Arsenic Free DW 10225 Approved 40 CFR 141 177
Hardness, Calcium, Digital Titration WW 8204 Equivalent SM 3500-Ca B or D 160
†DW = Drinking Water; SS = Sewage Sludge; SW = Surface Water; WW = Wastewater Continued on next page.
*For Drinking Water reporting, use the ISE equipment in this method to perform the specified Reference Method.

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5
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HACH DIFFERENCE
HACH EPA COMPLIANT METHODS
Sample Hach Approval Reference See
Analyte Matrix† Method Type Method Page
Hardness, Calcium and Total, Buret WW 8222 Accepted SM 3500-Ca B or D 181
Hardness, Total, Buret WW 8226 Accepted SM 2340 B or C 180
Hardness, Total, Digital Titration WW 8213 Equivalent SM 2340 B or C 180
Hydrogen Ion, pH WW 8156 Accepted SM 4500-H+ B —
Iron, 1,10-Phenanthroline WW 8008 Approved 40 CFR 136 184
Iron, 1,10-Phenanthroline WW TNT858 Equivalent Hach Method 8008 184
Lead, Total, Voltametry DW 1001 Approved 40 CFR 141.23 186
Lead, Total, Dithizone WW 8033 Accepted SM 3500-Pb B or D 186
Manganese, Periodate Oxidation WW 8034 Approved 40 CFR 136 187
Nickel, Total WW 8037 Accepted SM 3500-Ni D 190
Nitrate, Dimethylphenol DW TNT835 / 10206 Approved 40 CFR 141 191
Nitrate, Dimethylphenol DW TNT836 / 10206 Approved 40 CFR 141 191
Nitrate, Electrode DW 8359* * SM 4500-NO3 D 31
Nitrate, Electrode WW 8358 Equivalent SM 4500-NO3 D 31
Nitrite as Nitrogen WW TNT839 / 8507 Equivalent EPA 353.2 193
Nitrite as Nitrogen WW TNT840/ 8507 Equivalent EPA 353.2 193
Nitrite Nitrogen WW 8507 Approved 40 CFR 136 193
Nitrogen, Total Kjeldahl (TKN) WW TNT880/10242 ** 40 CFR 136 194
Oil and Grease, Gravimetric WW 10056 / 10300 Equivalent EPA 1664 or SM 5220 B 195
Oxygen, Dissolved, Luminescence WW 10360 Approved 40 CFR 136 20-22
Oxygen, Dissolved, Polarographic WW 8157 Accepted SM 4500-O G 42-45
Oxygen, Dissolved, Winkler, Buret WW 8229 Accepted SM 4500-O C 175
Oxygen, Dissolved, Digital Titration WW 8215 Equivalent SM 4500-O C 175
pH DW 8156 Accepted EPA 150.1, 150.2; SM 4500-H+ B 15-70
pH WW 8156 Accepted EPA 150.1, 150.2; SM 4500-H+ B 15-70
Phenols, 4AAP WW 8047 Accepted EPA 420.1 199
Phosphate, Ortho WW 8048 Accepted EPA 365.1 201
Phosphate, Ortho WW TNT843 / 8048 Equivalent EPA 365.1 201
Phosphate, Ortho WW TNT844 / 8048 Equivalent EPA 365.1 201
Phosphate, Ortho WW TNT845 / 8048 Equivalent EPA 365.1 201
Phosphorus, Total WW 8190 Accepted EPA 365.1, 365.3 201
Phosphorus, Total WW TNT843 / 8190 Equivalent EPA 365.1, 365.3 201
Phosphorus, Total WW TNT844 / 8190 Equivalent EPA 365.1, 365.3 201
Phosphorus, Total WW TNT845 / 8190 Equivalent EPA 365.1, 365.3 201
Solids, Dissolved WW 8277 Equivalent SM 2540 C —
Solids, Filterable WW 8163 Equivalent SM 2540 C —
Solids, Settleable WW 8165 Equivalent SM 2540 F —
Solids, Total WW 8271 Equivalent SM 2540 B —
Solids, Total Non-filterable WW 8158 Accepted SM 2540 D —
Solids, Volatile, Non-filterable WW 8164 Equivalent EPA 160.4 —
Specific Conductance WW 8160 Accepted EPA 120.1; SM 2510 B 15-70
Sulfate as SO4 WW 8051 Accepted ASTM D516-90, 02 208
Sulfide as S WW 8131 Accepted SM 4500-S2 E or F 208
Sulfite as SO3, Buret WW 8071 Accepted SM 4500-SO3 B 209
Sulfite, Digital Titration WW 8216 Equivalent SM 4500-SO3 B 209
Turbidity DW 8195 Approved 40 CFR 141 93-98
Turbidity DW GLI Approved 40 CFR 141 —
Zinc, Zincon WW 8009 Approved 40 CFR 136.3 216
†DW = Drinking Water; SS = Sewage Sludge; SW = Surface Water; WW = Wastewater
*For Drinking Water reporting, use the ISE equipment in this method to perform the specified Reference Method.
**Pending approval in Federal Register, per EPA. Check with your local or regional authority for use.

800-227-4224
6
Outside the United States, call 970-669-3050
 HACH TECHNICAL TRAINING

HACH TECHNICAL

HACH DIFFERENCE
TRAINING CENTER
Where participants from all professional backgrounds
can benefit from educational, hands-on experience.
Anyone can push buttons on an instrument. But a
guided exploration of the “why” behind analytical
routines can help operators build greater confidence
in their understanding of the instrumentation and the
chemistries, in their ability to perform their own
analytical tests, and in the quality of their test results.
That’s the whole purpose behind the Hach Technical
Training Center (HTTC)—to help participants explore the theories behind their analytical routines, master
various laboratory techniques, and return to their jobs with increased understanding and confidence. By
employing a hands-on approach to teach users more about their instrumentation, Hach Technical Training
Center classes make for an invaluable resource in operator and analyst education.

State-Approved Training
HTTC offers state-approved classes for continuing education credits in many states. Workshops cover a variety
of topics in water treatment including:
• Laboratory Skills
• Process Instrument Verification
• Distribution Monitoring
• Simplified Wastewater Analysis
• Chlorine Testing
• And more!

Classes are small and include a balance of lecture, classroom demonstration, and hands-on experience with
Hach instrumentation. Instructors for each class have extensive experience in instruction and water analysis.
Class offerings, schedules, and locations are available at hach.com/training. If you are interested in having
classes taught at your facility, contact us about incentives for hosting Hach State-Approved Training classes.

Customized Training
In addition to our scheduled classes, HTTC also offers customized training which is designed for your individual
needs and taught at your location or at the Hach Company in Loveland, Colorado. For information and pricing,
call 800-227-4224 x2344 or e-mail: httc@hach.com.

Class offerings, schedules and locations are available at:

hach.com/training

Find it here… Buy it today on hach.com

7
U.S. customers only.
HACH DIFFERENCE
HACH SOLUTIONS: BEVERAGE INDUSTRY
Your Partner for Water Analysis
in the Beverage Industry.
Accurate determination of parameters such
as: alcohol, CO2, O2, brix, color, organic acids,
and pH is important for quality control in the brewing
and beverage industries.
Our industry standard products from Hach and
Orbisphere provide accurate, consistent and reliable
results in the lab, in-process and at-line to help you
control quality, minimize costs and maximize uptime.

Benefits
• Quality checks that help you meet your
performance objectives
• Control your costs with lab & process analytical
products, designed specifically for each product step
• Local beverage team for technical and service
support ensures we are always on hand when you
need us

ORBISPHERE 6110 ORBISPHERE M1100 ORBISPHERE 3100

Total Package Analyzer High and Low Level Sensor Portable Analyzer
See page 344. See page 342. See page 343.

DR 6000 Hach
Spectrophotometer Craft Brewers Kit To see the complete
See page 83. Visit: hach.com/CBkit portfolio for the beverage
industry, please visit:

hach.com/brewingguide

hach.com/bottledwaterguide

hach.com/softdrinkguide

800-227-4224
8
Outside the United States, call 970-669-3050
 HACH SOLUTIONS: WASTEWATER

HACH DIFFERENCE
Why overtreat?
Simply set your process control limits and let RTC do the rest.
Hach’s off-the-shelf Real-Time Control (RTC) Systems adjust treatment processes in real time, keeping your
facility compliant while reducing treatment costs. Controlling your process has never been so simple.

PHOSPHORUS
The RTC-P optimizes the phosphorus removal processes by adjusting
chemical dosing in real time through the continuous measurement of
phosphate concentration and flow, allowing you to maintain
consistent effluent phosphorus values and enhance your chemical
phosphorus control system for unprecedented chemical savings.

NITRIFICATION
Designed specifically for continuously-aerated biological wastewater
treatment plants, the RTC-N uses both an open and closed-loop
controller that collects influent and effluent ammonia concentration,
flow rate, mixed liquor suspended solids and temperature to calculate
the optimal DO set-point necessary to control your aeration system
based on your desired effluent ammonia set-point.

NITRIFICATION/DENITRIFICATION
Designed specifically for oxidation ditches and sequencing batch reactors,
the RTC-N/DN optimizes nitrogen elimination by determining optimal times
for nitrification and denitrification based on the continuous measurement of
ammonia and nitrate concentrations. The system assesses absolute measured
values and the rate of change of the ammonia and nitrate measurements.

SLUDGE
Designed specifically for use in sludge thickening devices (e.g. belt, gravity,
dissolved air floatation or drum thickeners), the RTC sludge modules
automatically adjust a desired specific polymer dosing rate based on the
measured influent total suspended solids (TSS) concentration and feed flow
rate. To meet exactly your targeted TSS concentration a feedback controller
based on the TSS measurement in thickened sludge can be activated

Your Process. Under Control.

For more information on Hach’s complete portfolio of RTC Systems,

please contact your Hach representative, or visit: hach.com/rtc

Find it here… Buy it today on hach.com

9
U.S. customers only.
HACH DIFFERENCE
HACH SOLUTIONS: POWER INDUSTRY
Hach Offers the Most Comprehensive
Water Analysis Solution for
Continuous Power Generation.
With more than 60 years as the leading expert in water quality
analysis,you can trust Hach’s knowledgeable and responsive
support team to address your unique needs for the water
applications throughout your entire process:
• Influent Water Treatment
• Condensate
• Boiler Feed Water
• Cooling Water
• Wastewater

5500sc Phosphate 9245/9240 ORBISPHERE K1100

and Silica Analyzers Sodium Analyzer Dissolved Oxygen Sensor
See pages 371 and 373. See page 375. See page 338.

ORBISPHERE 3100 8362 Ultrapure Water 8315 Contacting

Portable DO Analyzer pH/ORP Sensors Conductivity Sensor
See page 343. Visit: hach.com Visit: hach.com

DR 3900 DR 6000
Spectrophotometer Spectrophotometer To see the
See page 85. See page 83. complete portfolio of
our instruments and
service offerings for
Power Generation, visit:

hach.com/power

800-227-4224
10
Outside the United States, call 970-669-3050
 HACH SOLUTIONS: HAZARDOUS AREA LOCATIONS

HACH DIFFERENCE
Optimize your treatment process and avoid unnecessary
maintenance costs with products built to withstand harsh
environments.

Products with Class I Div 1, Class I Div 2, and ATEX Zone 1 Certification Options
BioTector B7000 Differential and Combination Inductive and Contacting
TOC Analyzer pH Sensors Conductivity Sensors
See page 381. See pages 362-367. See pages 334-338.

Products with Class I Division 2 Certification Options

BioTector LDO2, Optical Process DO Probe TSS Ex sc, Suspended Solids
B3500c See page 339. Immersion Sensor
TOC Analyzer See page 379.
Visit: hach.com

Products with ATEX Certification Options

ORBISPHERE 3660 Ex ORBISPHERE,
3650 Ex, O2 Controller
Portable O2/H2 Visit: hach.com
Analyzer
Visit: hach.com

Please contact your Hach representative directly for ordering information

on products requiring hazardous area certification.

Find it here… Buy it today on hach.com

11
U.S. customers only.
HACH DIFFERENCE
HACH ServicePlus® PROGRAMS

PROBLEM?
At Hach, we understand that your facilities’
problems are unique and we have developed
Hach ServicePlus Certified Programs
that are vital to helping you solve your
maintenance and support problems.
Whether it is a lack of resources or skills, an
instrument that is down, compliance
concerns or the need for a predictable
budget, we have programs to fit the unique
challenges you face in your organization.

PROBLEM SOLVED.
Satisfaction Guaranteed
Hach warranties all field and factory service.

Certified Technical Expertise

As an ISO 9001:2008 certified company, Hach’s network of highly experienced Field and Factory Service
Technicians are trained to maintain the highest standards for quality assurance ensuring optimal instrument
performance. Optimal performance yields optimal accuracy.

Genuine Hach Parts

Why put your instrument at risk? Hach Service uses only genuine Hach parts which pass stringent QA/QC
checks.

Flexible Programs
From complex analyzers to simple handhelds Hach offers customizable programs to fit your exact needs.

Hach’s ServicePlus Programs combined with premier factory technical support have provided peace of mind and
guaranteed instrument performance for over 60 years with service options that only Hach certified experts can
provide. Not only do we service Hach Brand instruments, but we also service many non-Hach products as well.

800-227-4224
12
Outside the United States, call 970-669-3050
 HACH ServicePlus® PROGRAMS

HACH DIFFERENCE
WHY RISK PERFORMANCE?
CHOOSE HACH FOR PEACE OF MIND.
No matter what partnership program you choose, all Hach ServicePlus® Partnership Programs provide the
following benefits:
Freedom from instrument maintenance.
Hach takes care of everything, including repairs, calibrations, certification and preventative maintenance.
Priority support can provide maximum uptime and real savings to your operation. Be sure to ask about
our reagent restocking/replenishment services!
Confidence in Hach service professionals.
Hach experts have years of experience working on Hach equipment, and applying their certified expertise will
ensure that your equipment stays as
good as new! Our highly trained experts will professionally fill any instrument knowledge gaps you may have.
Fixed maintenance budget for the entire year.
All parts, labor, travel and advanced technical support are included in the
annual contract. Even preventative maintenance parts included so you don’t need to keep an inventory of parts.
Write just one purchase order per year!
Maximize instrument performance.
With a Partnership Program, Hach will schedule and perform preventative maintenance at factory
recommended intervals ensuring that your Hach instrument will continue to provide you with best-in-class
accuracy.
Exclusive priority technical support.
Go to the front of the queue. Receive priority emergency repair at no additional cost. Or use your exclusive
toll-free priority technical support phone number to quickly get your questions answered by Hach
instrumentation experts.

Field Service Partnership (FSP) WarrantyPlus™ Upgrade

• Ideal for process instrumentation (Upgrade from basic factory warranty.)
• On-site preventative maintenance and repairs • Ideal for process or lab products**
by a certified Hach Field Service Technician • On-site preventative maintenance and repairs
• Start-up on-site* by a certified Hach Field Service Technician
• Unscheduled travel to site for repairs • Start-up on-site—includes basic
• Fast on-site response time for emergencies operational training*
• Unscheduled travel to site for repairs
Bench Service Partnership (BSP) • Fast on-site response time for emergencies
• Ideal for lab products, especially
spectrophotometers Custom Programs
• At factory, preventative maintenance and Hach can create a customized Service Program to meet
repairs by a certified Hach Service Technician your unique requirements. The customized program
• Return shipping of instrument after may include uptime-assurance, reagent replenishment
maintenance services, or other services described here.
*Not required for all products and does not include method specific training—consult with your local sales team. **Some lab products require shipment to factory for repair.

Hach supports many non-Hach instruments.

Do you have Non-Hach instrumentation that you would like supported under your Partnership Program?
Just let us know.
This service plan overview is for reference only. Please see service terms and conditions for details.

hach.com/service | 800-227-4224, ext. 6178

Find it here… Buy it today on hach.com

13
U.S. customers only.
 BURIED IN DATA?
Don’t get slowed down by:
• piles of paperwork
• time-consuming reports
• mind-numbing calculations

MAKE IT MEANINGFUL!
• Easy-to-understand dashboards
• Trends analysis charts
• What-if models
• Internal and regulatory reports

Water Information Management Solution™ Software

hachwims.com