1. A user states there are multiple small black dots on an LCD screen.

Which
of the following should be done to resolve the issue?
a. Replace monitor.
b. Replace video card.
c. Replace video cable.
d. Replace power supply.
2. A computer will not load Windows and displays the error message
"Operating system not found". Which of the following tools should the
technician use to troubleshoot the issue?
a. bootrec
b. diskpart
c. format
d. sfc
3. A computer is running very slowly and there is a clicking sound coming
from the tower. Which of the following is the BEST course of action?
a. Format the drive and install the OS.
b. Partition the drive. Format the drive and install the OS.
c. Backup data. Format and install the OS.
d. Backup data. Replace the drive and install the OS.
4. A user wants to store a personal video to view at a later time. Which of the
following types of media is the LEAST expensive with a maximum capacity
of 750MB?
a. USB drive
b. DVD-R
c. Blue-Rays
d. CD-R

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5. A technician is troubleshooting performance issues with a desktop PC and
hears clicking noises coming from inside the case. Which of the following is
the MOST likely cause?
a. Low voltage power supply
b. Failing magnetic hard drive
c. Corrupted Solid State Drive
d. Overheated RAM
6. A technician is planning a hardware upgrade of a workstation. The
technician would like to upgrade the video card, sound card, and NIC and
add a USB 3.0 card. The technician is concerned about power consumption
by the expansion cards. Which of the following upgrades would MOST
likely require also upgrading the power supply?
a. Video card
b. USB 3.0 card
c. Sound card
d. Network card
7. How is an ATX power supply connected to the motherboard?
a. One eight-wire connector
b. One six-wire connector
c. One sixteen-wire connector
d. One twenty-wire connector
8. Which one of the following types of display has the highest Hz frequency?
a. CRT
b. LCD
c. LED
d. Plasma

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9. A user has installed different operating systems but none of them recognize
the 16 GB of RAM installed in his PC. What type of operating system
should the user install?
a. A 16-bit operating system.
b. A 32-bit operating system.
c. A 64-bit operating system.
d. An 8-bit operating system.
10. Which of the following memory types is primarily used in laptops?
a. SDRAM
b. DDR2
c. ECC
d. SODIMM
11.A customer brings a laptop in for repair, because the screen image is upside
down. Which of the following is the BEST solution?
a. Change the screen orientation
b. Replace the video card
c. Connect an external monitor
d. Update the video card drivers
12.A technician has been requested to replace an Intel CPU with an AMD CPU
on a laptop. Which of the following components will need to be replaced as
the technician prepares to complete the order?
a. System board
b. Inverter
c. Memory
d. DC jack

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13.A laptop has a network port that is not working consistently and wireless is
out of range. Which of the following would the technician do to quickly get
the laptop back on the wired network?
a. Use a USB to RJ-45 dongle
b. Enable Bluetooth
c. Enable NIC teaming
d. Replace the motherboard
14.A technician has set a laptop display to a resolution that was not supported
and now cannot see the desktop. Which of the following diagnostic options
would the technician choose to correct the issue?
a. VGA mode
b. Driver rollback
c. Restore from backup
d. Recovery console
15.What is the most common laptop component to require replacing within 3
years of purchase?
a. Battery
b. Keyboard
c. Memory
d. Processor
16. To restore a deleted file in Windows which utility could be used?
a. My computer
b. My network places
c. Recycle bin
d. Windows search

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17. What is the minimum memory requirement for installing Windows 7?
a. 256 MB
b. 512 MB
c. 768 MB
d. 1 GB
18.What file system is used when formatting the hard disk during a Windows 7
installation?
a. FAT
b. FAT 32
c. FAT 16
d. NTFS
19.Which key would you press to enter the advanced boot options in
Windows7?
a. Backspace
b. Delete
c. Enter
d. F8
20.A user is on a business trip with a company issued Windows 7 laptop and is
unable to connect to the Wi-Fi at a local café. The laptop was initially setup
with a specific IP address for use with a corporate WLAN. To temporarily
reconfigure the settings, which of the following must the technician must
access?
a. Start/Control Panel/Network and Sharing Center/Change Adapter
Settings/Wireless Network Connection Properties
b. Start/Control Panel/Network and Sharing Center/Manage Wireless
Networks/Profile Types

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 c. Start/Control Panel/Network and Sharing Center/Manage Wireless
Networks/Add/Create an ad hoc network
d. Start/Control Panel/Network and Sharing Center/Manage Wireless
Networks/Add/Manually create a network profile
21.A customer asks a technician to upgrade a desktop computer to support the
DVI-D interface. Which of the following PC expansion cards would the
technician upgrade?
a. FireWire card
b. Network card
c. Thunderbolt card
d. Video card
22.A customer has a Windows 7 laptop that is a few years old. The customer
reports that the laptop performance is slow. A technician checks the laptop
and finds it has the maximum 8GB of RAM, an i5 processor, and a 5400
RPM magnetic hard drive. Which of the following is the BEST way the
technician can improve the performance of the laptop?
a. Upgrade the memory in the laptop to 16GB.
b. Replace the 5400 RPM hard drive with a SSD.
c. Replace the i5 processor with an i7 processor.
d. Upgrade the operating system to Windows 8.1.
23.A technician needs to physically secure a laptop while it is in the hotel room.
Which of the following items would be used for this purpose?
a. Encrypt the hard drive
b. Cable lock
c. Multifactor authentication
d. Docking station

6
24.A user reports that a laptop is turning on but the battery is not charging and
the laptop power icon indicates it is not plugged in. The user inspects the
power adapter; the green light is on and plugged into the laptop. Which of
the following is the MOST likely cause of the issue?
a. DC jack
b. CMOS battery
c. LCD inverter
d. Faulty battery
25.When upgrading RAM in a laptop, which of the following would a
technician need to check FIRST in the manufacture's specifications?
a. Compatibility between CPU and memory module
b. Maximum capacity of the motherboard
c. Number of slots available on the motherboard
d. Maximum capacity of each RAM module
26.A user has a laptop on a docking station that is used as a primary
workstation. Whenever the user undocks the laptop to go to a meeting, the
laptop powers off after only a few minutes. Which of the following should
the technician MOST likely replace?
a. Motherboard
b. Battery
c. Docking station
d. Display

7
27.A technician needs to run a cable for a new computer and the requirement is
CAT6. Which of the following wiring connectors should the technician use
when terminating the cable?
a. BNC
b. RJ-12
c. RJ-45
d. ST
28.As a technician, what is the final step in completing a job/ticket?
a. Document the solution.
b. Inform the user.
c. Phone the customer.
d. Tell a colleague.
29.As a technician, what should you do to ensure safe and proper disposal of
old computer equipment?
a. Break the equipment into smaller parts.
b. Follow local government regulations for disposal.
c. Sell the old equipment to users at a low price.
d. Store the equipment somewhere safe.
30.Which one of the following password policies is most secure?
a. A long, complex password.
b. A long, complex password, and a finger print scanner.
c. Three passwords.
d. Power on password.

8
31.Which one of the following security threats is best prevented through user
training?
a. Malware
b. Ping of death
c. Social engineering
d. Spam
32.Which one of the following wireless standards has a transfer speed of 11
Mbps?
a. 802.11b
b. 802.11c
c. 802.11n
d. 802.11x
33.Which network service maps a private IP address to a public IP address?
a. DHCP
b. IPCONFIG
c. NAT
d. TCP/IP
34.Which key would you press to enter the advanced boot options in Windows
7?
a. Backspace
b. Delete
c. Enter
d. F8

9
35.What file system is used when formatting the hard disk during a Windows 7
installation?
a. FAT
b. FAT 32
c. FAT 16
d. NTFS
36.Which one of the following settings would a technician change in the BIOS
to load an operating system DVD on start-up?
a. Boot sequence
b. Last known good configuration
c. My computer
d. Power options

37.Which one of the following is a valid Class A TCP/IP address?

a. 75.5.5.3
b. 110.1.1.255
c. 127.0.0.1
d. 200.0.0.0
38.Which one of the following describes a secure connection over the internet
between two sites?
a. DHCP
b. VLAN
c. VPN
d. VTP

10
39.Which one of the following devices helps provide network security?
a. DVD
b. Firewall
c. Hub
d. Hard disk
40.As a technician you wish to enable setting in the BIOS that will prompt a
user to enter their password every time the laptop performs a POST. What
should you configure?
a. Administrator password
b. Local user security
c. Power on password
d. User account control
41.Which command line utility allows connectivity tests between nodes on a
network for diagnostic purposes?
a. chkdsk
b. defrag
c. ipconfig/all
d. ping
42.To restore a deleted file in Windows which utility could be used?
a. My computer
b. My network places
c. Recycle bin
d. Windows search

11
43.Which form of preventative maintenance could help a PC that crashes
regularly due to power outages and surges?
a. Install an extra fan in the case.
b. Install an extra hard disk.
c. Install an Uninterruptable Power Supply (UPS).
d. Move the PCs to a cooler room.
44.A user receives a message of ‘No boot-device found’ when trying to boot up
an operating system. What is the most likely cause of this error?
a. A bootable hard disk has not been recognized by the BIOS.
b. The hard disk is corrupt.
c. The RAM modules have been removed from the PC.
d. There is no an operating system DVD in the disc drive.

45.A user reports that the touchpad on their laptop no longer works. Which one
of the following should you carry out as the first troubleshooting step?
a. Check for a disable switch.
b. Plug in a new keyboard.
c. Plug in a new mouse.
d. Replace the touchpad.

46.Which Windows 7 feature allows a user to view and organize documents in

one panel, even though they are located across multiple hard disks?
a. Libraries
b. My computer
c. My network places
d. Windows search

12
47.Which one of the following tools could be used as a form of preventative
maintenance?
a. CHKDSK
b. DEFRAG
c. DHCP
d. NTBACKUP
48.Which one of the following is a common type of hard drive?
a. CMOS
b. DATS
c. SATA
d. STAR
49.A PC is rebooted after a hardware upgrade but no display output is observed.
There is also a beeping sound heard from the computer. What is likely to be
causing this?
a. There is a problem with the power supply.
b. There is only 1GB of RAM installed.
c. The SATA cable is not connected.
d. The video card is not seated properly.
50.A user wants to print documents on a printer that is connected to another
user’s PC. What would be the easiest way to do this?
a. Install a wireless printer.
b. Share the printer in Windows.
c. Turn on DHCP.
d. Update the printer drivers.

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51..What is the IEEE standard for Wireless?
a. 802.3
b. 802.5
c. 802.11
d. 802.15
52.What protocol is used by the ping command?
a. IGMP
b. PIM
c. ICMP
d. RTP
53.IPv4 address is
a. 32 bits address
b. 64 bits address
c. 128 bits address
d. 256 bits address
54.Which two parts are components of an IPv4 address ?
a. subnet portion
b. network portion
c. logical portion
d. host portion
e. physical portion
f. broadcast portion
55.How can the following IPv6 address be condensed?
2009:0123:4040:0000:0000:000:000A:100B
a. 2009::123:404:A:100B
b. 2009::123:404:A:1B
c. 2009:123:4040::A:100B
d. 2009:0123:4040::0::000A:100B
56.Which of following answers refer to IPv6 loopback addresses? (Choose two)
a. 127.0.0.1
b. 0:0:0:0:0:0:0:1
c. 169.254 /16
d. ::1
e. FE80::/64

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57.172.16.1.248 is a
a. Class A Private IP
b. Class A Public IP
c. Class B Private IP
d. Class B Public IP
e. Class C Private IP
f. Class C Public IP
58.A computer technician wants to boot up a computer using a USB flash drive.
After inserting the USB drive and powering on the computer, it does not
boot to the flash drive and instead boots to the OS on the hard drive. Which
of the following is MOST likely the cause?
a. The boot order in the BIOS is incorrect
b. The hard drive is not formatted
c. There is a disc in the optical drive
d. There is insufficient memory
59.A customer wants a computer for performing a single-threaded task as
quickly as possible. Which of the following CPU characteristics is the
MOST important?
a. Clock speed
b. Hyperthreading
c. Fan speed
d. Number of cores

60.A user attempts to turn on a computer and receives no response. The user
calls the technician to report the computer is not booting and a faint smell of
something burning. Which of the following tools will BEST help to identify
the issue?
15
 a. ESD strap
b. PSU tester
c. Cable tester
d. Loopback plug
61.An operating system running from a portable flash drive needs fast
read/write speeds. Which of the following technologies is BEST suited to
support this?
a. SATA3
b. FireWire 800
c. USB 3.0
d. eSATA
62.Which of the following components of a motherboard is responsible for
communications between CPU and RAM?
a. North Bridge
b. South Bridge
c. PCIe slot
d. CMOS battery
63.A technician is troubleshooting a workstation’s hard drive with multiple
read/write failures. Which of the following can be used to repair the hard
drive?
a. format
b. diskpart
c. defrag
d. chkdsk
64.A technician is notified that a laptop is not booting. It is discovered that
there are no system lights, sounds, or display when the power button is

16
 pressed. Which of the following should the technician attempt FIRST in the
troubleshooting process?
a. Connect an external monitor into the laptop to determine if the LCD
has failed.
b. Boot the system from either a boot CD or other removable media
type.
c. Disconnect the AC and battery power and hold the power button for
several seconds.
d. Remove any hard drives or optical drives, RAM, and any wireless
cards or USB devices from the laptop.
65.A user reports that the mouse is not working properly. The technician
notices on the user’s workstation that the mouse cursor spins for several
minutes before the technician can use the mouse. Which of the following is
the cause of the issue?
a. Failed Operating System
b. Faulty mouse
c. Faulty CPU
d. Not enough memory
66.A technician has noticed that a client has an unsecured wireless network.
Which of the following is the BEST security encryption type to protect the
wireless network from intrusion?
a. WEP2
b. WEP
c. WPA2
d. WPS
67.Under normal circumstances, which of the following wireless standards
provides the slowest transfer speed at 2.4GHz?
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 a. 802.11a
b. 802.11b
c. 802.11g
d. 802.11n
68.A user has a virtual machine that is running slowly and needs to increase
performance. Which of the following components, when upgraded, would
have the MOST significant impact?
a. RAM
b. Video card
c. Optical drive
d. Cooling
69.After upgrading a customer’s motherboard and CPU, the PC will not boot.
The technician can hear a single long beep lasting 4-5 seconds. This beep
repeats until the unit is powered off. Which of the following is the MOST
likely cause of this alarm?
a. The technician has shorted out the motherboard.
b. The technician has not properly seated the RAM.
c. The technician has not connected the keyboard.
d. The power supply is insufficient for the upgrade.
70.A PC has been configured with a static IP address of 192.168.1.122. Bill
tries to run the ping 127.0.0.1 command on this PC, but he does not receive
any reply for this command. What should he infer from this?
a. The network interface card (NIC) is faulty.
b. The network cable is faulty.
c. The technician should run the ping 192.168.1.122 command.
d. The DNS server is offline.

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