COMPANY POLICIES

Basic Responsibilities and Company Policies

 Employees are required to wash their hands every 30 minutes and prior to their duty, after using
the comfort room and / or handling any cleaning tool or when hands have been exposed to
contamination. You should also sanitize your hands wvery 30 minutes.
 You should sign the attendance sheet when signing in / out for duty / break.
 Before any staff can report to work again after an illness, the Staff should secure a medical
certificate from the accredited clinic and cannot work until this is prohibited.
 No product is to be taken from the restaurant unless paid of or eaten in compliance to our food
safety procedures.
 You are not allowed to have in your possession your cellphone while on duty.
 Any form of customer complaint received should be reported to the Manager.

Neatness and Uniform Policy

 You are expected to be in complete and clean uniform when you report to work.
 All employees are required ro keep their forehead clear. For the men, full ear should show. The
hair must not overlap the collar, and should not exceed from the scalp. Ladies hair should be
away from the face and long hair should be tied.
 A hairnet must be worn to cover the entire hair from the forehead down to the nape.
 All employees should have clean hands and short fingernails. Nail polish is not allowed.

Failure to follow the Neatness and Uniform policies and guidelines will be subject to progressive
disciplinary action as follows:

1st offense – verbal warning

2nd offense – written warning
3rd offense – 1 day suspension

Schedule and Attendance

Your schedule will be posted at least 3 days ahead of time. You are expected to work on time and as
scheduled. If you can’t report for work on your scheduled shift, imform the Manager-In-Charge at least 2
days in advance. Without proper approval from your Management Team, absent, late or overbreak will
be considered unexcused.

An employee who fails to show up for work after one hour from his/her work schedule will be
considered as AWOL unless the employee is able to secure the approval of the Manager to consider the
absence as an Excused Absence or and Excused Late. The employee should be able to show proof to
support the reason for requesting an EA.

The progressive disciplinary action an employee may receive for late and overbreak is as follows:

1st offense – verbal warning

2nd offense – written warning
3rd offense – 1 day suspension
Break Time Policy

All employee must receive a 20 minute meal break. The time of meal break will depend on the number
of hours you worked.

Rude Behavior

One of the company’s primary objective is to provide 100% Total Customer Satisfaction to each and
every customer that visits our store keme by serving safe food and hot food in fast, accurate and friendly
manner in a clean restaurant.

One of the major behaviors affecting customer satisfaction is rudeness of staff and managers. Following
are the disciplinary actions for all managers and crew members who exhibit rude behavior to a customer
or co-employee:

1st offense –
2nd offense
3rd offense

Using of Device Policy

During work hour, employees are not tolerated to use their cell phones or any gadgets without the
permission of the Manager.

Following are the disciplinary action

1st offense
2nd offense
3rd offense
 JOB DESCRIPTION

Marketing Department

Marketing Manager - manages the day to day marketing activities of the organization and long
term marketing strategy for the company.
Assistant Marketing Manager - support the work of marketing manager and executives on
projects directed at maximizing company profits and developing strategies or marketing
campaigns.
Advertising and Promotion Manager - work with sale staff and others to generate ideas for
advertising campaign, work with the finance department to prepare a budget and cost estimates
for the advertising campaign.
Research Committee - perform research and gather data to help a company market, gather data
on cosumer demographics, preferences, needs and buying behavior.

Purchasing Department

Purchasing Head - oversee the buying of materials and supplies for companies, including
materials used for the production of goods. This responsibility involves negotiating prices with
vendors and evaluating the quality of available products.
Purchasing Assistant - work with vendors to place orders for the products and raw materials that
a business needs. This role requires excellent attention to detail as well as the ability to maintain
and update paper and computerized purchasing records.

Product and Operation Management

Order Taker - responsible for all telephone calls and prioritizing said calls. Directly involve in the
order taking and order placing processes while dealing with guest requests and orders,
courteously, efficiently and promptly.
Preparation to Order - receive and process incoming orders.