LETTER OF COMPLAINT

6-F Molito Center, Alabang, Muntinlupa City

Tel: 9473344 / 9473345
Email: ljlcompany@yahoo.com.ph

March 20, 2020

Mr. Arls V. Apostol

General Manager
EMCOR
567 Jones St. Cuban, Quezon City

Re: Defective Item (Receipt Number 489723115)

Dear Mr. Apostol,

Greetings!
I am writing to express my dissatisfaction with the Canon Printer that I bought on January 28,
2020 from your store in Rizal Extension. Though the printer looks fine, it produces gray, fuzzy
text if printing on plain office paper. When I attempted to return it to the store on February 2,
2020, the employee on duty, Daniela Vicente, told me that she would not accept the item
because she didn’t see any damage.
To resolve the issue, I would like you to refund the full amount that I paid (Php 4,729.86,
including tax) through cash or bank transfer. I am enclosing a copy of the original receipt and
the bank details which you might need.
I look forward to your reply. Please contact me at the address and/or telephone at your most
convenient time

Respectfully,

Ianres Mae S. Jimenez

MS. IANRES MAE S. JIMENEZ