| ee Welcome ———?> Welcome to this exciting and practical course for people Index of topics who need English for work or travel This book is based around real-lfe situations, and along with the cassettes or CDs, gives you everything you eed to survive in English. There's a Practice Book too, if you want more written work, Business 8, 15, 17, 22, 23, 26, 27, 34, 38, 39, 41, 46, 47 Every page is easy to use and learn from, and gives you important new language which you can read, listen to, practice and use. You'll be able to make simple everyday conversations, order meals, introduce yourself and others, check in to a hotel, have meetings and much, much more! Socializing You can access the book page by page, or dip into it by 3,11, 15, 21, 24, 27, 28, 30, 98, 36, 97, 45, 48 Using the topic symbols to find the situations and language Which you need most. At the back of the book, in addition to the Student CD, you'l fin: helpful cultural information related to every unit =F (Culture Files); useful vocabulary lists (Vocabulary Files); Ritossa isis eles aan {grammar reference and verb charts (Grammar Fi the Communication Activities for extra speaking practice. You'll also find adcitional transcripts forthe listenings found on both the Student and Class CD. Whether you need English for business trips, vacations or Hotels work with English speakers, this course is right for you! ‘Symbols uz Wy Recordings marked with this symbol are on the Class CD/Cassette only. The numbers indicate the track ‘numbers on the Class CD, e.g. Class CD 1 Track 2. Money 6, 14, 19, 20, 35, 43, 46 [1.06 0 Recordings marked with this symbol are on the Class CD/Cassatte and on the Student CD found in the back ofthis book. The numbers indicate the track numbers on the Glass GD, e.g. Class CD 1 Track 6, Transcripts for these recordings are in the back ofthis book. Food and drink 2,9, 17, 19, 24, 95, 36 x Pairwork activities are marked with this symbol. ‘Communications 10, 13, 18, 25, 29, 32, 34, 38, 471 My Conversation A Lat Fy Conversation C Alicia is at San Diego International Airport. |) Alicia is near her seat. Alicia: Excuse me. You're in my seat, Man: Sorry? Alicia: That's my seat. Twenty-nine K. Man: This is twenty-eight ‘Check-in Clerk: Here's your boarding pass, ma'am. Flight CG 186 to Vancowver. Seat 29K. Please be at Gate 11 at two thirty. Alicia: Thank you very mi ‘Man: Well, where is twenty-cight K? Alicia: That's twenty-eight K there. 8 You're right. Its, Sorry. 1.3 y Conversation B Alicia is on the plane. Flight Attendant: Good atta inalam : What's your seat number? 7 a Alicia: Un, twenty-nine K , Flight Attendant: That's on the let side of the airpane. It's by the window. Alicia: Thank you. [Name of passenger ROMERO MS. ALICIA Fron SAN DIEGO to Lert CENTER RIGHT VANCOUVER z z 8 F Zz Fit ¥Goach = BS‘way | Z 8 7 = AISLE AISLE 2 Gatorumber Boadng time Seat unber 3 [106 Listen to the announcement. Alicia is | H in the departure lounge. Complete the sentences. | rosworas (AR fa Fitst, passengors in rows through. l _ — Next, passengers in rows through Next, in Business Class, Ria cietine ying Secon ass Alicia's boarding pass. Then practice the ac heakr panes re a conversations. long eae 2 [151A Liston to a store recording ; } Look at Conversations B and C and the picture. iain ate Pee acta aoa Make more conversations with these words. Flight Number Gate Number Seat Number Boarding Time LANGUAGE BANK e onthe left inthe center on the right Culture File 1 Onan airplane straight ahead bythe window —inthemidcle onthe iste |2 In-flight Meals ———— Bo [147 ® Conversation A [a8 Conversation B Hiroshi is Japanese. He is on a fight from Tokyo Alicia is flying from San Diego to Vancouver. Ucboeriad Attendant: Tea or coffee? Flight Attendant: Fish, chicken or vegetarian? Alicia: Coffee, please. Hiroshi: What's the ish? Attendant: Regular or decaffeinated”? Attendant: I's tuna ‘Alicia: Regular Hiroshi: Chicken, please. Attendant: Cream and sugar? Attendant: Anything to crink? Alicia: Cream, please. No sugar. Hiroshi: Yes. Water, please. ‘Attendant: Thor you go. 3 Alicia: Thank you. Hiroshi: Sorry, | don’t understand. Attendant: For you, sr? Attendant: Ths is Evin. It's stil, And this is Pemer. Man: No, thanks. I'm fine It’s sparkling, Hiroshi: Oh, yes. Evian, please. Attendant: There you go. Enjoy your meal CROSSCLOBE IN-FLIGHT MENU TOKYO - vaNcouvER Saleen of irks tom tebe Weta Sor Spat 1a: Cola, Leron-Lime, Orange Wine: Red (California) / Wiite (British Columbia) Mixed salad with French cressing Chicken, peas & tice Fresh tuna, new potatoes, sweetcorn Vegetarian pasta Chocolate cake hearer chi | 1 Complete the notes. Hiroshi is in seat 31C. 2 > Order a meal and a drink. Use the menu and the pictures.Oa Biandingcard A [1.9 0 Conversation A 111. Conversation C Josie Campbell is British. She is on an airplane flying : Here's your pen back. Thanks. from Vancouver to San Diego. ‘Are you here on vacation? Flight Attendant: Excuse me, ma'am, Ave you an Se eee meme “American citizen? eg Deena eet Josie: Yes, | am, but | workin Vancouver Flight Attendant: Do you have a visa for the United pene Peo ee ae Josie: Are you Canada eens Edgar: No, man American citizen Flight Attendant: Can you complete this card? It's for immigration. Josie: Allright, Un, do you have @ pen? Flight Attendant: No, | don’t. Sorry. %y Conversation B Josie: Excuse me, do you have a pen? Edgar: Yes, | do. Josie: Uh, can borrow it? Edgar: Don't you have one? Josie: No. Edgar: Huh ... allright. There you go. Josie: Thank you 1 [12 (fi On the airplane there are _ instructions on video about the immigration 3. Which question or questions do the form. Listen to the instructions, and complete replies match? Write A, B or C. Then practice Conversation C. the U.S. Arrival Record with true information. Questions hepa ‘A Are you here on vacation? _Yes, am. 2) COMMLUNIOATION ACTIVITIES B Are you here on business? No, 'm not. I'm here Student 1 - Go to Communication Activity A Wm ate coin Ga pdcieee Student 2 - Go to Communication Activity N Seapine tone Neh IR RSet. I'm in college there. —_ I'm visiting friends. I'm visiting family. I's a business trip, I'm not. I'm changing planes there, Culture File 3 | Asking questions=— 4Welcome 13 My Conversation A Immigration Control in San Diego, California. Listen and practice in groups of three. Immigration: .. From Taiwan? How long are you staying? Woman: One week. ine. Enjoy your stay. Guard: Step this way, Please stand behind the yellow line ... Please stand behind the yellow line ... Go ahead, ma'am. Boath four .. Step this way Immigration: Good afternoon, ma'am. Your passport, please Josie: There you go. Immigration: How long ate you staying in the U.S.A.? Josie: About two weeks. Immigration: Thank you... that's it. Welcome to the United States, and enjoy your stay. tothe U.S.A. <———@» 114 ©) Conversation B Guard: Please pick up your bags, and walk through to Customs Control... Please pick up your bags, and walk through to Customs Control Customs: Welcome to the Un traveling trom? Josie: I'm traveling from Vancouver. Customs: Are you British? Josie: Yes, | am. ‘Customs: My grandfather's British! He was born in York. Do you know York? Josie: Yes, | do. It's a lovely city ‘Customs: Do you have any prohibited items? dosie: No, | don't. ‘Customs: OK. Enjoy your stay here. dosie: Thank you. States. Where are you 4 [115 JEM Listen. Number the instructions in the correct order from 1 to 7. 1D Goto Booth fifteen. Then please take your bags. Please show your passport. Step right up to the yellow line. Proceed to customs control. Please step this way, sir. 1 But please stand behind it. Culture File | 4 | Origins Jakob Sikorsky ‘Granarathor b, Warsaw, Poland 2. Look at Suzanna's family tree and make sentences. Use Vocabulary File 3. Frankie's her granafather, He's Italian-American. He was born in Italy Maria Suarez ‘Grandmother b, Montory, Mexico Ingrid Svonson ‘Sandmetrer », Stocknolm Sweden bilan, aly Jakob Sikorsky Annie Ros eather ether bb. Los angeles el bb, New York City ‘Suzanna Sikorsky B chicago<~g———— (136-0 The Baggage Hall at Vancouver Intemational Airport. Alicia's waiting a the carousel. Sols lack Hudson. Jack: Which one? This one? Alicia: No, not that one. The red one. Jack: Phew! There you go. i's heavy! Alicia: Oh, and those are my suitcases too. ack: Which ones? Alicia: Those two blue ones and that aluminum one, Jack: | can't reach them ... just a minute. Alicia: Please be carefull Don't stand on the carousel ack: Don’t worry, maam. I'm OK. | can get them, ‘Oh, dear. Are you all ight? Jack: Uh, sure. Are these your suitcases? Alicia: Well, no. They aren't. Sorry! 1 5° Look at the words in red and blue in the conversation. Make more conversations with the words below. LANGUAGE BANK this red bag that blue hard case these green soft caso those metal case black backpack brown vanity box gray suitcase 5 Baggage in hall [17 (fig American states and Canadian provinces have their own flags. What colors are they? Listen tothe descriptions and check. Does your state or province have a flag? Describe it. Culture File _5 | States and provinces— 6Aride downtown ———=@=> i. Conversation A Alicia is at the tourist information booth at Airport Express ~ Public transit buses ~take the i ‘major downtown hotels. {#100 Port Goquitiam Centre / ee ere ee (Cost: $12.50 per Now Wostrratar Staton Su, Alicia: Excuse me person. and transfer at 70th Stret to the Clerc Gan |help you, ma'am? #20 Victoria route. Alicia: Is there a shuttle bus to downtown Vancouver? [fj Taxi=eabs to the clowntown ‘$2 to $4 per person. Clerk: Suro. Just go right through those doors, The ff Bfeale Between $25 and $30 Con the moter (More in ) This is cheaper i there are three or four people in your Airport Express stop is right outside, Alicia: How much is it? 12.50. How many bags do you have? Alicia: Four. Clerk: How many people are there in your party’? Alicia: Just me. I'm traveling alone. Clerk: Well, a taxi is around $28.00 Alicia: OK. Thank you. Clerk: You're welcome. 9 My Conversation B Clerk: Can | help you, sir? Hiroshi: Yes. Where can | get a taxi downtown? Clerk: Right outside the terminal. Just follow the signs. Hiroshi: Thank you. [128 6 Conversation Alicia: Excuse me Hiroshi: Yes? Alicia 'm taking a cab downtown, too. Do you want to share the ride? sorry? | don't understand. What do you mean’? Alicia: We can take a cab and split the fare. rat does ‘spit the fare’ mean? ’ Alicia: Wel | can pay hal he cab fre, and you can PMG 2°)31/ Uilel Be) pay the other ha. ity / ty. ALON U ee Na) Hiroshi: That's a great idea, Thank you. 1 COMMUNICATION ACTIVITIES: 3 Student 1 - Go to Communication Activity B. You have the meaning of the blue highlighted words. ataxia limo /a public transit bus? Student 2 - Go to Communication Activity O. How much is the Airport Express bus for six You have the meaning of the pink highlighted words. people? Ask and answer: a How much is the Airport Express shuttle bus / o f ¢ Do the airport buses leave every 15 minutes? Culture File | 8) Transportation from airports d_ Can you get a limo at night? eHow many bags does Alicia have? 2 Match. f How many people are in her party? atenth 33.3% 9 Where is Hiroshi going? a quarter 75% fh How much is half the cab fare? athird 50% i Are taxis more expensive at busy times of day? ahalt 25% three-quarters 10%i _ 7 HO8e! check-in 131 Ay Conversation A Vancouver ~ Alicia is checking into the Columbia Towers Hotel Pear Lis at reception. Pearl: Good evening, ma'am. Alicia: Good evening. | want to check in Pearl: Do you have a reservation? Alicia: Yes, | do. Pearl: What name? Alicia: Romero. Alicia Romero, Pearl: Just a moment ... | don’t have your name on the computer Alicia: Try my company. That's Sagebrush Marketing, Pearl: Ah, yes. | have it here. Sagebrush Marketing, 1276 Market Street, San Diego. Ms. Romera. A single room for five nights. Alicia: That's right. earl: And the room's reserved on your Visa card? Alicia: Yos, itis. 1 Write down: Your name / Your company’s name / Your company’s address / A type of credit card / Today's date / A 4-digit room number Then practice Conversation A, in pai 2 | 123 (Ay Listen tothe rest of Edgar's conversation at the hotel, and check (/) the boxes. What facilities does Edgar's room have? Facility Yes No Yes No King-sizebed Q OQ Cable TV ae a Bath QQ In-room movies Q Shower QQ Minibar aa Internet Q Q Roomsafe 8 4 connection Pearl: Are you paying with that card? Alicia: Yes, | am. Pearl: OK. I ust need you to complete this registration card. Alicia: Thank you. Uh, sorry, what's the date today? Pearl: May 23rd. You're in Room 1631. [122 My Conversation B San Diego - Edgar Young is checking into the Quantity Inn, Edgar: Do you have a room for three nights? Clerk: Do you have a reservation? Edgar: No, | don't Clerk: I'm sorry, sr. We're nearly full Edgar: You don’t have a room, then? Clerk: Well, we have a small room. i's at the back, right over the kitchen ‘y hi! | _ ik 3 [123 (Ay Listen again. Find five reasons why the room is not au 4 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity C Student 2 - Go to Communication Activity P 5 >. Work with a different student. Ask and answer about the completed registration cards from exercise 4. What's (his) family name? His family name is (Young). Culture File 7 | Hotel reservations8 An appointment —————Hi> [120% Conversation A [135 My Conversation B The Columbia Towers administration department. Jack: Can make an appointment for tomorow, please? Jack: Good morning! And how are you today? ‘Secretary: | can’t access her appointment diary right ee ee eee nw. She has it on her laptop. Can call you later? Jack: Jack Hudson, Absolutely Arizona Mineral Waters. deolc Un, sure. You can leave a measage at my hotel. i Secretary: Where are you staying? Here's my card. Can | see the manager? ar 7 Secretary: The Catering Manager? Jack: 'm staying atthe Pioneer Hotel on Granvile Street. Secretary: So you aren't staying here? Jack Yes, hn? eta 2 Secretary: is, Alvarez in, s she expecting you? sack Her? On my expenae account? No way. Ae you Jack: Uh, no, she isn't. x So t ‘Secretary: Is any time tomorrow OK? ‘Secretary: So you don't have an appointment? : , epee Jack: Sure. Yes. Any time's OK. Seoretay Ms. Alvarez isin mesting Jack: loan wait subiract vent remin avery 30min} Secretary: Sorry. She has appointments all day. Password [AngeinaA] Todoy [Thursday 28 Way] View | [eatepores Friends vistors Hotel bookings _In-conpary Personal Thursday May 24 Sam. | No appointments please [40 am. | Managers’ mesing 10-1 +lunch V2 tam. 12 [ipm | _ 2pm. | Bentst: 218 pam. | video conference: wi had ofc Toronto a r ee |_-> Absehutefy n 44pm. | ts Lee cacuss new coflesbar for sving pool aa |< Arizona p.m. Darel: Ete Engish Waters PLC mineral water evening? Mss Dav ens cub | Jack t. Hudson Friday May 25 | West Coast Representative aa Tony From Soprano Soda Waters New fsey sta 54a | Toy. Frm Soprano Soda ” ‘Mr Suzuki Discuss his daughter's wedding reception uly Sr The Geronimo Bui | (1854 Van Buren ‘Stest Fe (602) 453-08; | Prost Foe (02) 489-0007 Erma Pussonéarzminnatcom || 1 Listen to Conversations A and B. Buf HAL. Computer Ie. Annual Conference ‘Then ask and answer: 7 ‘a Does Jack know the catering manager? bb Does the catering manager know him? = |_—_ - dpe ene eee 2 (2 Look at the screen from Ms. Alvare2’s ee eee nea vay calendar. When can she see Jack Hudson © (Dose Bie Tee aIslep elu ianoayy tomorrow? Ask and answer about her day. Does the secretary have Ms. Alvarez’s What is she doing at 9 o'clock? appointment diary? i Wo naatt?/ Wir She's meeting Tony from Soprano Soda Waters. hi Is Jack staying at the Columbia Towers? Ee 1 Does Jack have a large expense account? Sule. H S.1 APpoltineas J Where is he staying? k Is the Pioneer an expensive hotel? IIs the Columbia Towers an expensive hotel?Oj] = 9 Breakfast buffet 128 MY Conversation A 128) Conversation © Edgar’ in his hotel in San Diego. Edgar: Excuse me, i thee any more milk? Walter: Suro ther is. Coming right up Eagar: Comnfakos Cheerios Granola, No, Ave there any Ae Kispes? Waiter: rent thre ay inthe bow? edgar: No, there erent, Walter: Then we don't have ary Roe Klspies Edgar: No Fice Kise! dont beleve i Walter: Sony Bu ts nine thry. We serve brektast tom a Edgar: Good morning, Hostess: Good morning, sit Table for one? Edgar: Piease. In the smoking section, Hostess: Thora isn't a smoking section, si. Edgar: Pardon me? Hostess: There's no smoking in restaurants in California, sir, Right this way. [1.27 Wp Conversation B Waiter: Good morning. I'm Juan, and I'm your waiter for today. Tea or coffee? Edgar: Cote, pk Waiter: Can | recommend our bulfet? Thats $14.95, Coffee's included, Edgar: Yes, that's fine. The buffet. Waiter: I's right over there. Help yoursel, and enjoy your breakfast ' 2 [130 fly what cold things are on Edgar's plate? Listen and check (/) the Boxes. ketchup @ salt G barbecue sauce ‘pepper 1 [128 Fy what hot food is on Edgar's plate? Q maple syrup 9 French musa Listen and check (/) the boxes. Bee om bacon scrambled eggs english muffin jam Otatbeielc. ate 3 |. Ask questions about Edgar's breakfast plate, nice aa Is there any ketchup? No, there isn't. / Yes, there is. eae nee ‘Are there any fied eggs? No, there aren't. / Yes, there are. © English muffins French toast Culture File 9 Hotel breakfastsve [131% Conversation A Pearl Li is the Reception Clerk at the Columbia ‘Towers Hotel in Vancouver. Alicia: Can you mail these for me? Pearl: Sure. Where to? ‘Alicia: Lin, one to France, one to San Diego, two to Boston and one to Toranto, please, Pearl: OK, one international, three U.S.A. and one to Canada. That's $4.39 altogether. Alicia: Here's four fit. Pearl: Thank you. That's eleven cents change. [132% Conversation B Woman: Can | leave a message for Alain Charest? He’s a guest here Peart: Sure, do you know his room number? Woman: Un, no, dont Peart: That's OK. I can find it | ee beatae 2 | We Dap Le ! ve AMings” ™ " Ha Vancouver. tts a business | bt Rae Jean-Pierre. 9) Nit a vacation 8 ae cy, |, pas —_— Sed yor oO, 11 Love fica ae FRANCE : 1 Look at Conversation A. Make conversations with these place names. Guess a price. International: Brazil, The U.K. Canada: Ottawa, Quebec U.S.A: Dallas, Boston 2 Write and address a postcard to a friend. 3 Look at Conversation B. Make conversations with this information: Alicia Romero / she / her room number Mr. and Mrrs, Steinway / they / their room number io 10 Hotel reception <== @> [133 My Conversation ¢ Alain: Good moming, Are there any messages for me? ‘Alain Charest. Room 1182. Peari: 1132? Yes, there's one. There you go. Alain: Thanks. And can you fax this for me? Pearl: Two pages, to Montreal, (614) 087-98217 Alain: That's right. Can you charge it to my room? Pearl: Of course, Mr. Charest. [138 Conversation D Man: Excuse me, Ihave a problem with my room Ky. What’ the problem, Mr. Park? Man: I doesnt work crit open the doo. Peart: The black side goes inthe ot. Then you spe it ‘slow Man: Know. And it doesn’t work Peark No problem. can program anew swipe card foryou 4 Look at Conversation C. Make conversations with this information: for us / Mr. and Mrs. Steinway / Room 1819 / 4 pages / New York / (212) 974-4377 5 Look at Conversation D. Make a conversation with this information: room-safe key / safe / blue side / swipe it quickly Culture File 10) Language in Canada, TitlesIndustry Entertainment Contact us ‘The City of Vancouver, in the province of British Columbia, is just over 100 years old (1886). The population of British Columbia is four million, and more than half lives in Greater Vancouver. Itis the third largest city in Canada. Tt has a beautiful location with water on three sides. Vancouver has a mild climate. You can get to the ocean, the beach, or the mountains very quickly. It is only 25 miles from the border with the U.S.A. Vancouver is a major North- ‘American port (the second largest in America). It's the largest port on the West Coast. It's also a major center of tourism The most famous building is Canada Place (1986). Canada Place is the terminal for Cruise ships to Alaska, 1 [135 Read the text. Undertine words you can't pronounce. Then listen and check. 2 Describe San Diego in the same way. Use this information: San Diego / state / California more than 220 years old (1769) population 2.6 milion 2nd city / California dry, sunny climate ‘oceans, mountains, desert San Diego Zoo — largest in world 48 miles / Mexico tourism 3rd largest industry (1st = manufacturing, 2nd = US. military) building — old Spanish Mission (San Diego de Alcala) (1769) Culture File 7) Home towns 3 {,. Talk about your town. Ask and answer: What's your home town? Do you live there now? What state / province is it in? Is it the largest city in the state / province? What's the population? What's the climate like? Is it mild / hot / dry / wet / cold? Is it near the mountains / desert / a river? Is it far from the border with another country? Is ita center of tourism? What industries are there? What's the most famous building? How old is it?-—_— 12 Concierge desk <—=—=—=—=—=@p> 136 ff) Peter Grotowski works on the concierge desk Peter: Here's a map. We're right here. Turn right outside atthe Columbia Towers Hotel thet, and wak down Grane Steet or bout he tres block. he Canadian Paci Staton fs athe end ‘Alii: Good mening. "m going othe ruse sip tema, sat. Tako alt ona ig. Youcan miss t . ° It's right infront of you. Peter: Canada Place? No, ma'am. You can walk. Its not_—aiciar Thanks Can take the map? far. It's only about a five-minute walk, pea cie Alicia: Fine, Which way is it? MARINE WATERFRONT BUILDING @ ‘CENTRE e CANADIAN PACIFIC | | | CANADIAN ‘RAILWAY STATION VISITORS! INFORMATION ° | OHRIST CHURCH. | “cerHepRaL | ° | - | vaNeouves QRS. | apr caueay e o/ | i . SF fi vicToRv® ee em e bars | CREA ouns 4 | ¥ ° Houy ROSARY, | = caTHeDnaL °? QUEEN | bs A amen THEATRE Mey eo fy T a C4 | toy 0, 1 {157-399 Listen to the three conversations. 3 Look at these four groups of directions from the Mark the routes and the destinations on the map. hotel. Follow each group of directions and find Write 4, 2, 3. the destination. about three blocks 2 >» Give directions from the hotel to these places: go through the station a ten-minute walk Gastown tum left and then right can go different ways Christ Church Cathedral follow the signs. ‘opposite Canada Place Victory Square tum right {90 toward the waterfront ei ark eee iteatwe-minute walk turn right atthe station Culture File 12] Spelling go past the cathedral take the let fork Is on your right 4 >. Choose a location, Give directions from the hotel to the location.O—_ 13 Wrong number [140% Conversation A Edgar: 221-7844 Voice: Beauty Selon. This is Taria. May | help you? Edgar: Sorry. Gan you repeat that? Voice: Beauly Salon. This is aria. May | help you? Edgar: | don't want the Beauly Salon! Is this 821-7844? Voice: Are you caling from inside the hotel? Edgar: Yes. Voice: And do you want an outside line? Edgar: Of course | want an outside line! Voice: This is 32. It an internal number. Press 9 before the number for an outside line. ,’ Look at Conversation A and change the blue text to make similar conversations. 2. Which internal number does Edgar press for these inquiries? He wants a sandwich and coffee. He has some dirty laundry. He wants an airine ticket. He has a problem with his shower. He wants the police. He wants a haircut. He wants a dinner reservation zereaoge 10 US. dollars. He wants the hotel Operator. He wants the exchange rate for Canadian dollars at Hy. Conversation B OK. 9-321-7844, Holo? May | speak to Ms. Lowe, please? ‘This is Edgar Young. AmCan Travel. 'm in ‘What number are you calling? 821-7844 I'm sory. You have the wrong number. Edgar: Oh! Sorry to disturb you. Voice: That's OK. = e Ass a3 Al = [jpmmy BEAUTY SALON Alas. [jemmg RESTAURANT — le DESK a= [jmemg ROOM SERVICE — Bas [jemmg BELL CAPTAIN HOUSEKEEPER nqeE= [emmy EWERGENCY — ot) Pl sha oe 3 ©. Look at Conversation B. Make conversations with this information: Mr. Garcia / 408-6289 Mrs. Chang / 711-4137 Ms, kim / 613-9475 Ms, Stein / 401-5019 Dr. Suzuki /212-8760 Culture File 13) Phone padses 14 A taxi ride Gan 1a Conversation A Josie Campboellis outside her hotel in San Diego. Doorman: Are you checking out, mata? Josie: Yes. Doorman: Taxi? Josie: Please, Doorman: Where are you heading? Josie: Downtown, wh Aly Conversation 8 Driver: Where to? work on a ship. The Pacific Rim Voyager. Driver: Oh, right. So you're a sailor, huh? Josie: No, 'm not a sailor! Driver: What do you do? Josie: I'm the Excursions Manager. 1.44 fy Conversation C Driver: This sit. Thats $8.50. Josie: Thanks. Here you go. Driver: Out of twenty... that’s $11.50 change. Josie: Just give me $10.00. Driver: Thank you. Have @ good tip. B ~ a Na al EN dollar. = 100;cents bills - $1; $5, $10, $20, $50, $100 quarter = 25éenis coins - 1¢, 5¢, 106, 25¢, $1 dime = 40 cent§ sssanngyeer ie nickel = cents penny =4 cent Note: There are also bait-ollar coins / fifty-cent pieces. These ate not commoty e 1 (2 Look at Conversation B. Make 2 Complete thes conversations with this informati eg. A quarter and a nickel Ahions certs fa Three quarters, a dime, and two cents = ‘Sea World / on Mission Bay bb Four nickels and a dime Here on vacation? © Afive-dollar bill, four quarters, and a cent = No. Work at Sea World dA ten-dollar bil a quarter, and two dime: ‘Tour guide? e Four cents, a nickel, and a quarter No. Whale trainer. f Atwenty, a dollar, and three nickel: Globe Theater / Balboa Park 3 8 Look at Conversation C and make Going to see a play? i. t. eae ere tora No. Work there, Fare: thirty-four dollars Actor? ‘You have: two twenty-dollar bills No, Director. Fare: Seventeen dollars Culture File [14] Tips, taxis, ‘You have: a twenty-dollar billa —— 15 Introductions 145 Conversation A 146 Conversation B Josie is on board the Pacific Rim Voyager. She's Josie: Good morning .. Ms. Grant? ‘meeting her new boss for the first time. Cecilia: Ceca Grant, How may | help you? Josie: How do you do. Josie Campbell. m the ne Sailor: Good morning. How may | help you? Josie: Hi, 'm looking for Ms, Grant's office. Sailor: Ms. Grant? Her office is straight along the hallway Excursions Manager. Cecilia: Good to mest you, Josie. Take a seat ‘on the leff. I's numiber 104. Her name's on the door. Josie: Thank you, Ms. Grant. Bator: Youre econ lat i) Conversation © Cecilia: Please call me Cecilia. Josie: OK ... Cecilia. So, you're the Entertainment Director. Cecilia: That's right. Welcome aboard the Voyager! Josie: Thank you. I's goad to be here, Cecilia: You're from the Pacific Rim Traveler. Do you know Philo Van Dom? Josie: Of course, He's the First Officer Cecilia: Ho's a good friend of mine. Say, come and see your new office, It's right next door. Josie: Thank you. se sea pana tos 108 wr copy PERSONNEL 7 © CATERING BARS. oom NANAGER STAIRS. "DIRECTOR MANAGER DECK 2: SHIP ADMINISTRATION OFFICES 1 (52 You're on the stairs. Ask for directions to the places on the diagram. ? Put the sentences below in the correct order, practice the conversation. Thank you. Culture File 15) Introductions Ofcourse. She works in the Data Processing department. 2 Match the sentences: ____ She's an old friend of mine. Greeting Response That's correct. Hello. OK... Tom. ____ You're from the London office, aren't you? How do you do? I'm glad to be here. __ Do you know Cathy Stokes? Please call me Tom, Thank you. = Oh, realty? Welcome to Smith Inc. Fine, thanks. And you? So, you're the Director. That's right. Please sit down. eo Now make conversations with this information: New York office / Gloria Manuel / Computer Department Washington factory / Steve Change / Quality Control Department. 24 Please have a seat,16 Itineraries = Gem [148 My Josie Campbell is asking Cecilia about the itinerary of the Pacific Rim Voyager. Josie: Where are we going on Wednesday? Cecilia: Wednesday. Is that May the 30th? Josie: Yes, that’s right ‘dato day ITINERARY CRUISE 619 7 DAYS PACIFIC COAST HIGHLIGHTS. San Diego - Vancouver voyager anive / depart May 28 Monday May 31 Thursday ‘San Diego, California. Gniising the Paciic May 28 Tuesday | Catalina Island Santa Barbara ‘San Franc | | [dune + Friday Eureka, California [| Cruising the Pacitic June 2 Saturday | Cruising the Pacific | ‘June 3 Sunday | Vancouver, B. 1 (8 Ask and answer: a When are they going to Monterey? Does the ship arrive there at 7:00 a.m.? © What time does it arrive? d_ When does it leave? 2 Make sentences like this: January is the first month of the year. ‘Monday is the first day of the week. Depart 10:00 am. 8:00 am, /11:00 am. 8:00 p.m. /8:00 p.m. | Monterey, California | 8:00 a.m,/5:00 p.m, 7:00 am, /6:00 p.m, 8:00 a.m. / 1:00 p.m. ‘Aarive 10:00 am. conversation. Find the information: a Josie's birthday | | | 3 [18 Ff Listen to Josie and Cecilia's Cecilia's sister's birthday b © When are they going to Eureka? d_ When are they going to have a party? Cecilia: We're going to Monterey. Josie: What time do we arrive there? Cecilia: At 8:00 a.m. Josie: /And what time do we leave? Cecilia: At 5:00 p.m. Pacific Rim Cruises: Employment Record Name: Josie Campbell Date of birth: 1/6/81, 4 How do you say these dates in your country? What are they in American style? a 5/12/99 © 3/2/67 e 10/11/04 b 8/9/03, a4no2 1/3/90 Talk about birthdays for your friends and family, e.g. My brother's birthday is... Culture File 16) Dates 5 | 150% Listen, then make more conversations between Josie and Cecilia. Josie: When are we going to Monterey? Cecilia: On Wednesday the thirtieth, Josie: Where are we going on June 1st? Ceeilia: Wo're going to Eureka in the morring, Then we're Cruising the Pacific in the afternoon, 6 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity D Student 2 - Go to Communication Activity Q<@o————— _ 17 Visitors ———— [151 0) Conversation A ‘Conversation B ‘Simon Chang works at the Pacific Rim Cruises office Simon: Can | get you something to drink? at Canada Place in Vancouver. Alicia: Un, yes. Thanks. ‘Simon: Would you like coffee, tea or a cold drink? Alicia: I'd lke tea, please. Simon: With mil or lemon? Alicia: Lemon, please. ‘Simon: Sugar? Alicia: No, thanks. Simon: OK. Just a minute. Excuse me, I'm going to make the tea, Here's last year's brochure. You can take a look. while you're waiting, ‘Simon: May | help you? Alicia: Yes, thank you. 'm| Alicia Romero, From San Diego. ‘Simon: Oh, right! You must be the photographer Alicia: That's right. 'm the photographer from Sagebrush Markoting. ‘Simon: And you're going to take pictures of the Alaska ‘cruise for the brochure, Alicia: Yes, | am. ‘Simon: Woll, that’s reat. Take a seat. I'm Simon Chang, I'm Mr. Dawson's assistant. Good to meet you. Alicia: Good to meet you too. ‘Simon: And welcome to Pacific Fim. coffee ilk i] lors’ [Raa | HE) eter) | cam 1 [> Look at Conversation A. Then role-play the ‘3 Match the containers to the contents. Conversation replacing some ofthe expressions in ble Which containers match with more than wath words below one word? LANGUAGE BANK container contents Intoduce yourse state your ob ait down packet ane TmSteventoc. fmaciasreprsortaive, ‘akoachar, | BOL ie My names Anna Garcia. Fn fom YZ incorporated. Pease stdown, poesia TotkforWestFavel Wousyou keto MB, He iinet re ‘spoonful cream 2 |. We often offer visitors a drink. Use the picture ae Bae ae above, and role-play Conversation B with different words. cult WelcomingEa 18 Connections <== Gan Questionnaire eee 11 Which of these do you use? atelephone La pay phone acell phone Qacar phone ‘an answering machine Qa fax machine Qa modem text messaging Qacaller display Gla video phone Ga phone card a WAP cell phone 2 How often do you use the phone? very often often occasionally Gionce or twice a day Got every day 3. How often do you text on the phone? very often ‘sometimes never 4 When you hear an answering machine, do you leave a message? always sometimes hardly ever 5 When you don’t know a number, what do you prefer to do? lock in a phone book call Directory Assistance Geheck the Web Pans Welcome to the Sprint voice mailbox of Cathy iy desk Lowe. I'm net &t work right now. Please give your 1G drei! atte atacommuste wo name and phone number after the beep, and tl uestionnsire. Compare the answers fer the class. 34 4 goon, Thank you for contacting me. 2. (15) fig Edgar Young is calling from his room in San Diego. Listen to his phone call 4-135 (% Call, Part 3. Undertine the Call 1, Part 1. Complete the transcript: differences in Cathy Lowe's message. Then listen Thank you for__ SouthCal Tours. Your call again and correct them. is in a call-waiting system. Your callis important to ___. Please ___ until one of our telephone 5 Edgar Young's message is too long for the operators is answering machine. Write a short message. we phone number of the Quantity Inn is 866- 3-154 (fy call4, Part 2. What does the (itaHesinRoom 213) operator say? @ Thank you for (calling / holding / waiting) 6 156 (fy Call 2. Write the numbers in the b How (can / may) |help you? spaces. © Please (bear with me / hang on / hold) a Press for reservations. 4d 'm calling her / trying her extension / b Press for recorded information. connecting you). © Press for brochures. Note: all the answers are possible. Press for other inquiries. Sulture File (18) Phone phrases 7 (> Write an answering machine message for yourself. Then practice saying it to a partnerO—$—._ 19 Fast food [152 fl W's eleven thirty. Jack Hudson is ata fast- food outlet ina mal. Server: Next. Yes, si? Jack: 'd lke a Big Burger, please. Server Big Burger. Anything else? Jack: Yes. With fries Server: Regular or large fries? Jack: Large Server: Anything to crink? Jack: Yeah, coffe. Server: Is that everything? Jack: Yup. That's it Server: OK. That's a Big Burger, with a large fies, and coffee, Jack: Right Server: That's seven ninety-three with the tax. Jack: There you go. Server: Out of twenty, Twelve dolars and seven cents change. It's coming ight up. 1 (>? Look at the conversation, and make more conversations with the menu, 2 (158 Wf Listen to Jack and the server. Then answer the questions: a Would he like vanilla or chocolate ice cream? b How much is it? © What bil does Jack offer the server? 4 Can the server make the change? Does Jack have anything smalor? 3 (5. Use the menu and role-play more conversations. Use the expressions in the Language Bank. BIG BURGER WORLD BIG BURGER 4.07, waryer 516 CHEESE 4.07 defehurger . BACON BURGER 4. we Wt eating og MH BiG DO6 hot dog BUG SALAD fatad bar nee NACHOS with hot cuefe a FRIES regular § ey Mer F.0e rye SOFT FREEZE. KE ORE a vanilla, lee op ia vanilla A” chocolate wit Ble SHAKE vanillin, Strawberry, chocolate pe Bis «OLA ru aWlar Bi.4s large fits & COFFEE, TEA, KED | > » TEA, KED TEA, . LEMON-LIME SODA @)o¢ é/, | aye tt = eof (AN Bly Burger packaging Proce reaplabe AW Big Buryer sweaty are from ueley-fre fare, Tuten | a } LANGUAGE BANK Server: Do you have anything smaller? the right / exact amount? Outoftwenty? | That's Customer: Sorry, | only have a (twenty-dotlar bil). Sorry, can you change a (fity-pound note)? Sorry, | don't have anything smaller Can Ihave (some quarters / dollar coins) in the change? 4 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity E Student 2 - Go to Communication Activity R 15) Taxes(138.9%) Conversation A Hiroshi is at the Columbia Towers Hotel gift store, Hiroshi: Excuse me. How much is this? Sales person: The baseball cap? It's $18.95. Hiroshi: What sie is? Sales person: They' athe same, One ize fs al 1 Conversations A to C. Underline all the questions. What are the answers? 2 << Conversation A. Make conversations using the Language Bank and the five items above. LANGUAGE BANK How much is this / that? How much is this / that one? How much is the blue one? What size is it? / What sizes do you have? More colors light gray @ dark gray @ maroon cream @ brown @ beige @ dark blue @ light blue 20 Gift store <—=——— Gio 11 ly Conversation B Hiroshi How much are those Fshits? Sales person: Which ones? Hiroshi: The dark blue ones. Sales person: They're twenty-three dollars each. Hiroshi: What sizes do you have? Sales person: Smal, medium, large and extra-large. Is t ‘or you? Hiroshi: No. Its for my son, Sales person: How olds he? Hiroshi. Thirteen, Sales person: | suppose medium, then. 161M) Conversation ¢ Hiroshi: OK. The cap and the Fh then Sales person: That forty-one ninty-ve together. Forty: ion sty-fve with the tax Hiroshi: Do you tke travelers checks? Sales person: Sure. Just sign and date it. | have a stamp vith the store name. Hiroshi: Thre you go. Sales person: That's one thirty-five change. baseball cap, $18.95 scarves, $25.50 each ‘ies, $49.55 each Tshirts, $28.00 each 3 (>. Conversation B. Make conversations using these phrases. Total your purchases, and pay with a traveler's check. How much ate these / those? How much ate the large ones? Isit for you? No, it’s for my.. father daughter husband wife mother brother sister son Culture File 20 Traveler's checksQa _ 21 Smalltalk 1) Conversation A Alicia and Simon are making small talk or social conversation, before they discuss work. ‘Simon: There we go. Two teas. Alicia: Which one’s mine? ‘Simon: That one. The one without a spoon. There! in mine, but there's no sugar in yours. Alicia: Thanks. ‘Simon: Be caret, it's hot! .gar TM) Conversation B ‘Simon: Is tis your fst vs to Vancouver? Alicia: Yes, tis Simon: What do you think oft? Alicia I's boautit. Realy beautful agree, but then i's my home town! 1 Look at Conversation A. Answer the questions: Which cup is his? Is it the one with a spoon or the ‘one without a spoon? Does she take sugar? 2 Look at Conversation B. Which of these are good topics for small talk? * the city you're in + business problems * your journey + the weather * politics, food and drink 3 These are replies to “What's it like?” Put (7) for positive replies, and (x) for negative replies. Excellent / Not very good / Not too bad / ‘Along way from the center / Very noisy / Busy /Full/ Near the airport / Right by the mall / Fine [1.64% Conversation C Simon: Where are you staying? Do you know it? 's excelent. ‘Simon: Good. [185% Conversation D Simon: How do you ke the weather here? Alicias I's fine. Not to hot, San Diego’ prety hot at this tie of year, Anyhow, ist going to ran? | want dry weather fr my pictures. Simon: We get lot of an in the fal and winter DDecemiber and January are the wettest months, But the weather forecast is OK for his week. 4 © Look at Conversation C, and make Conversations about accommodation using: Stay & Save Motel / Next to the airport Grand Royal Hotel / Near the park ‘5 Look at Conversation D, and talk about your town or city. Use these questions: Does it rain in spring / summer / fall / winter? Which is the hottest / coldest / wettest / driest month? Culture File 21. Topies of conversation16 fly Josle Campbells with Ceca Grant on board! the Pacific Alm Voyager. They're clecussing Josie’s daily routine. Cecilia: So, Josie. Let's go through your daily routine, expect it's the same as on your last ship, Josie: Sure. When do we begin? Cecilia: At 7:00 a.m. First, you aways speak to your ‘excursions team. Josie: OK. Cecilia: Then passengers usually meet in the Ship's Theater before they leave the ship - that's thirty minutes after we arrive in port. Josie: And the excursions normally leave thirty minutes later? Cecilia: That's ight. Next, you always check the buses and the passenger ist. Josie: Sure, = 22 Routines q——_—Sis Cecilia: Then, after they leave the ship, you generally have time for administrative work Josie: Do | go on any excursions? Cecilia: If you have time! You usually don’t, Josie: OK. What about the evenings? Cecilia: Finally, in the evenings you take reservations for the next day. Josie: its not exactly the same as my last ship, but its similar, Cecilia: Great! Well, the passengers anive tomorrow morning. You're free this evening, Josie: Thanks. Cecilia: Some of us from the entertainment team are going out to dinner. Would you like to. come with us? You can meet everyone in an informal setting, Josie: That's wonderful. Thank you, Cecilia, 1 Ask and answer: What does Josie do first? When do the passengers meet? When do the excursions leave? What does she do next? What does she do then? What does she do in the evenings? Is the routine the same as her last ship? e@rcaoce 2 COMMUNICATION ACTIVITIES ‘Student 1 - Go to Communication Activity F ‘Student 2 - Go to Communication Activity S 3 (52 Ask and answer about daily routines. When do you usually leave home? What time do you usually arive at work? What do you normally do first? What do you do next? When do you normally have breaks / lunch? What time do you normally finish work? When do you arrive home? e@>eaoce RoutinesOB 23 Your company in Look at the chart and listen to their conversation. jimon is explaining his company to Alicia. PACIFIC RIM CRUISES: ORGANIZATION CHART President Sven Hansen C.E.O. Patricia Brooke VP. Sales \LP. Operations (Olga Ivanov Michael Perez Marketing Director Reservations Director Administration Director Dan Burgess ‘Anna Maria da Silva Rosa Wong Ships’ Captains Catering Personnel Publicity Manager Sales Manager i . Manager Manager Traveler Voyager Explorer Phil Dawson Wanda Sikorski, Manager Manager | Entertainment Director Excursions Sports Theater Manager Manager Manager 1 ier Listen again and underline the 5 Describe your job in the same way. people Simon talks about. 2 Find abbreviations on the chart for: Chief Executive Officer ‘Vice President What do these abbreviations mean? Admin. Mgr. Pres. | 3 (5. Ask and anewer. Use the words in the | Language Bank. | What does Wanda Sikorski do? She's the Sales Manager. 4 Josie Campbell is the Excursions Manager on board the Pacific Rim Voyager. Cecilia Grant is her immediate superior, and she reports to the ship's. captain, Captain Carisson. Look at the Transcript, then make sentences about Josie’s job. Culture File 23) Companies, titles LANGUAGE BANK He's | in charge of She's | responsible for tm publicity accounts, He reports to the Sales Director. ‘They work in the Accounts Department. Her boss is the Sports Manager. She has three assistants. rm one of her secretaries, He's my immediate superior.fos 24 | Ch aie My Conversation A Its lunchtime in Vancouver. ‘Simon: OK. It's twelve thirty. You're meeting Mr. Dawson at two, Do you feel like some lunch? Alicia: Sure, ‘Simon: What kind of food do you like? Alicia: Anything. It's up to you. ‘Simon: | usually go to an Italian place near here. i's set service, but the food's OK, Alicia: That's fine. Let's go there. @ Hy Conversation B Simon: Hero's tay. I's a set inch. Thy have a choice of four entrées, and you can choose aside salad, aro and butter, and a drink Alicia: Thanks Server. H. What can | get you? Alicia: Lasagne, please. Server: Do you want Parmesan cheese on that? Alicia: Ves, please ‘Simon: Spaghetti Bolognese for me. No Parmesan, Server: Coming right up. 1 Look at Conversation A. Make two conversations with this information, Conversation 1: 12:15 p.m. / meeting at 1:45 p.m. Would you like some lunch? What sort of food ...? Chinese place downtown, Conversation 2: 11pxm. / begin work at 2:15 p.m. How about some lunch? What do you feel like? Mexican restaurant / across the street. [170% Conversation ¢ Cashier: Are those together? Simon: Yes Cashier: That's twenty-five dolars and eighty-seven cents, Alicia: Let me pay Simon: No. Tiss on Paciio Rim Crises, Alicia: You're sure? ‘Simon: Of course. | insist. Alicia: OK. Then lt me pay next time Cashier: Hey! There's @ line at the counter! Make up your minds! Simon: Sony. There you go. ae Bia Od é 2 >. Look at Conversation B, and make more conversations using the ments. Culture File 24) Paying 3 Who's going to pay? Look at Conversation C. Make conversations in groups of three using the Language Bank. LANGUAGE BANK Let me pay. Il pay. This is on me. ‘This is on the company. No, I'l get it., @— 25 Dealing with problems = um My Conversation A Peart Lis working atthe Front Desk a the Columbia Towers Hotel. ‘Man: Excuse mo! want to check out. 'm in a hurry. | have a plane to catchl Pearl: OK, the cashier's desk is right over there. Il tell her you're ina hurry. [28 My Conversation B Peart Front Desk This is Peat! speaking. Phone: I need someone in Room 652 immediately The shower fs running, and it on" stop! There's water a over the toot Peart: Dont worry srl sand an engineer ight awe. the offers of help. Then Giro the requests. (< Student 1: You're a guest at the hotel. ‘You're calling the Front Desk. Request help in these situations: a The toilet won't work. There are no towels in your room. © You want someone to take your bags to the lobby. d_ You're in a hurry. You want the hotel to prepare your bill now, before you come down to the lobby. ‘Student 2: You're the Front Desk Clerk. Decide ‘who to send. Use this list: room maid / bell captain / engineer / cashier 204 My Conversation C Carlos: Maintenance. Carlos speaking Pearl Ths is Peat Li. Carlos, wl you go up to Room 652 Tight now? ts urgent Coafos: What's the problem? Peer The shower wort stop Carfos:'m on my way. 285 fy Conversation D Peari: Front Desk. This is Pear. Phone: This is Room 852. Will you send someone quickly? There's water coming through the ceiling! Peart: Alright. il deal with it, ma'am. Front Desk, This Phone: I'm in Room 452, and there's water 3 Imagine that you are the Front Desk Clerk. Offer help in these situations: + I'm checking out after lunch. | don't want Housekeeping to make up my room. + My room's very cold. can't turn off the air conditioning. + The TV isn’t working Culture File 25) Hotel fa26 Arrangements <—=—————fiee (206 6% Conversation A 262 Conversation B Jack Hudson is making some phone calls. ‘Agent: Al Canada Airines. Can help you? ee een aa Jack: Yes. I need a fight from Vancouver to Phoenix on Jack: Hi, Pierre. This is Jack Hudson, Absolutely Arizona fide Doyo net al coats Mineral Waters ‘Agent: Let me see. Yes, | have one on the 6:30 fight. th, Jack. Yes, how are you? Jack: Five thirty! What's the check-in time? (im fine. I'm in town for a couple of days. Can | eas Thirty minutes Business come and see you? 8s, Will yOu Piones OK. Tar atty busy atthe moment. Can yourmake _Ya€K: No. | won't get tothe airport in ie. When wil tho it Friday afternoon? next fight eave? Jacks Fiday alamoon? Ibe thee. What ime? ‘Agent: There won't be another direct fight on Friday. Pierre: Anytime after four There'l be one on Saturday at the same time. i Jack: Fine, I'l take it ack: OK. Does 4:15 suit you? : Pierre: Yes, that’s OK. I'l s00 you then, ‘Agent: Just let me check. Oh, 'm sorry, that flight's ful ‘All-Canada Airlines Partner airlines Vancouver, Winnipeg San Francisco San Diego 1 D2 Look at Conversation A. Make a 3 [208 Wifi Listen to the agent describing a Conversation with this information: diferent route, Find answers to these questions: ‘Alicia Romero / Sagebrush Marketing a. When wil the fight leave Vancouver? In town for two weeks. b_ What wil the last check-in time be? Is Saturday morning OK? © Where wilt stop? Not before eleven d_ What time wil it ave there? | Eleven thirty? When will the next flight leave? f ‘What time will t arrive in Phoenix? 2 Underline ‘N, will, and won't in Conversation B. Make a conversation with this information: 4 COMMUNICATION ACTIVITIES Vancouver to Denver / Saturday lunch Student 1 - Go to Communication Activity 1:45 flight Student 2 - Go to Communication Activity T ‘90 minutes Economy / 60 minutes Coach ‘ No other direct fight on Saturday or Sunday Culture File 38) Air travel: hubs and spokes Next flight - Monday at 6:45 a.m,Cecilia Grant is introducing Josie to her new Pacific Rim Voyager co-workers. % Conversation A Cecilia Josie, | want you to meet Kenj Nakamura. He’ the Sports Manager. Keni, this is Josi, who's in charge of excursions low do you do, Josie. How do you do. 80 yout British, 2 That's ight Kenji Weis good to meet you, Josie Josie: And you, Ken Kenji: Everyone calls me Ken Josie: OK. Ken. [238% Conversation B Cola And this is Brtanny Harding, Brtanny works in your department, Shes tour guide Josie: How do you do, Btany.m Josie Campbel Brtenny: Pleased to meet you, Jose dosie: Im looking forward fo working together Britany: Me too. [211 #% Conversation © Cecilia: Captain Carlsson? May |introduce Josie Campbell, ournew Excursions Manager? Carlsson: I'm glad to meet you, Ms. Campbel Josie: And I'm glad to meet you, Captain Carlsson. CCarisson: Aren't you from the Pacific Fim Traveler? Josie: That's right ‘Carisson: Wel, | hope you enjoy working with us. Josie: Thank you, sit. 1 Look at Conversations A to C. Josie meets three people. One has a similar job, one is her superior, and one has a junior job. Answer the questions: Who has a similar job? Who has a junior job? Who is her superior? Does it change the introductions? When do they use first names? eaoce 2 Underline the expressions that are about working together in the future. Culture File 27) Friendly names, titles 3 (>. write down your name and job title. Exchange it with a partner. Go around the room introducing your partner to other people. Don't forget to shake hands! You can use these Phrase LANGUAGE BANK This is ..., and this is. I want you to meet .../ I'd like you to meet... | want to introduce ... /1'd like to introduce. Can | introduce ...? / May | introduce ...?ee 28 About yourself 1%) Conversation A All the entertainment staf aro on their way to a restaurant by taxi. Ken is sharing a cab with Josie, Kenji: OK, Josie. | know you're British, but that's alll Tel me about yourselt Josie: Mmm, right. Wel, was on the Pacific Rim Traveler for two years ... | was a tour guide. And ... ub, | live in Vancouver, and, uh ... what do you want to know? Kenji: What were you before you were a tour guide? Josie: Before? | was a reservations clerk with Cunard in Europe, and before that | was a student. | was in college for three years. | have a degroe in tourism, 1 Look at Conversation A. Ask and answer: Where was Josie born? How long was Josie on the Pacific Rim Traveler? What was her job? What was she before that? Where was she a reservations clerk? How long was she in college? Does she have any qualifications? e@roaoce 2 Look at Conversation B. Ask and answer: Where was Ken born? What was he before he was a sports coach? Was he an amateur or was he a professional? Was he good? Was he fantastic? What was his job last year? Was he in matches with any famous tennis prayers? soaoee ee > Conversation B Josie: Come on! It's your turn! Kenji: Me? | was a pro tennis player before this job. Josie: You were a professional?” Kenji: Oh, yeah. | was good, pretty good, But | wasn't fantastic. Then | was a sports coach last year, and this, year I'm the Sports Manager, Josie: Were you in matches with any of the stars? Kenji: Some. | was in a lot of tournaments at home, Josie: Where's home? Kenji: San Francisco's my home town. | was born there. My parents stil ive there. 3 COMMUNICATION ACTIVITIES ‘Student 1 - Go to Communication Activity H Student 2 - Go to Communication Activity U (>. Interview a partner. Ask these questions: Where were you born? Where were you at school / college? Do you have any qualifications? What was your frst job? How long were you in that job? What was your next / last job? 5 (0 Change partners. Ask your new partner about their first partner, e.g. Where was (she) at school? What was (his) first job? Culture File |38) Degreesa —— _ 2Phoresystems — How easy is it to get through to people in companies? 4 DIRECT LINE 2 TOUCH-TONE PHONES, BIT Br rrecorcen weno In some companies, ‘When you get through to departments have thelr own separate phone lines. With thers, you can dial the company's number, then press the pound sign (#) followed by the extension number you require, the company, you hear a recorded menu. Listen to the example. | 214 1 (59 Interview a partner and complete the questionnaire. 2 (215 Ay Edgar is calling Simon. Listen to Part 1 of Edgar's phone call, and complete the sentences. Edgar. | want speak Simon Chang, Operator: may! who's calling? Edgar: Yes, is Edgar Young AmCan Travel Operator: Thankyou, Mr. Young, Please 3 | 216 (fy Listen to Part 2. Answer the questions: What's Simon doing? Does he want to speak with Edgar? What are Simon's instructions to the secretary? What doos the secretary ask the operator to do? aoge SVIATHE SWITCHBOARD 4 VIA THE SWITCHBOARD ‘AND SECRETARY PO Tswronsosn099D se Pee ‘When you get through to. Sometimes the switchboard the operator, you ask forthe puts you through to a name, the extension, or the name and extension you require. secretary or personal assistant frst Questionnaire 4 Would you prefer your own direct line at work? Why’ Why not? Do you always want to speak to people who call you? When do you use an answering machine? ‘a when you're out bb when you don't want to be disturbed c allthe time 4 Do you always tell the truth to callers? (e.g, Do you ask someone else to say you're out when actually you're in?) 5 Someone has information for you. I’s important, but it isn't very urgent. Would you prefer them to: a. phone you immediately? b fax? © use e-mail? write a letter? 6 Do you agree or disagree with these statements: ‘a Phone calls often disturb me when I'm busy. b_ |always stop what I'm doing when the phone rings. 217 (fi Listen to Part 3, Complete the sentences: a lm he's ina meeting. Can! takea__? b Can't you __ him? ¢ m___ not d_ Do you want __to call__ back? Ask and answer: Who says the above lines? Where is Edgar? Does Simon know this? 5 (D2 Write three things you want to do in the next week, and three things you want other people to do. for you. Ask about your partner's list. Phone systems\; ==» 30 Polite inquiries q————Fee 2 ‘Simon Chang's boss, Mr. Dawson, is meeting Alicia Romero for the first time. They are in Mr. Dawson's office at Pacific Rim Cruises in Vancouver. Conversation A Mr. Dawson: Ah, you must be Ms. Romero. How do you do. I'm Phil Dawso Alicia: Glad to meet you. Pie Mr. Dawson: Thanks, Alicia, Call me Phil, Did you have @ good fight? Alicia: Yes, | did. It was fine Mr. Dawson: Was the plane on time? Alicia: Yes, it was right on time. 218 ly Conversation B Me. Dawson: I'm somy | wasn't hee ths morning | was ‘onne of our ships Did you have linc? ‘Alicia: Yes, had lunch wih Son Me Dawson: Where cid you go? Alicia: We went to an Ielan place near the ofice. Me Dawson: Yes, | Know it. Was everything OK? Acie: Yes, thanks, wes very good Mr Dawson: Did you have th pizza? They do ize, No, | dn, thad the lasagne t wes OK, Me Dawsons Try the pizza next tne! Wel, Sinons going to ook afer you during your vt you have any questions, ou can ask me anytime ‘1 Mr. Dawson asks several questions. He doesn't ‘ask because he needs information. He's trying to bbe polite and friendly. Underline 2 Ask and answer: Did Alicia have a good flight? Was it on time? Did she have lunch with Mr. Dawson? ‘Who did she have lunch with? Did she have pizza? ‘What did she have? seaoce 3 Look at Conversations A and B, and underline all the sentences which contain a past tense. 4 ©. Ask a partner these questions: ‘What did you have for breakfast? When did you have lunch? Where did you go for lunch? What did you have for lunch? Did you go out last weekend? Where did you go? Did you have a vacation last year? Where did you go? Culture File 30) Friendly questionsQa 9 31 Laundry 230 My Conversation A 221 My Conversation B Morning. Edgar Young is at his hotel Evening. Edgar's back in his room. Edgar: Morning Ihave some laundry in Room 218. Rita: Housekeeping, Rita speaking Valet: 213? Did you puta laundry list in the bag? Edgar: Ah ight Where's my laundry’? Edgar: Yes, | did Rita: Sorry, who is this? Valet: OK. Somebody willbe right up. Leave the bag Edgar: My names Young, Room 213 behind the door Rita: And you have a problem with your laundry? - ___ edgar: Yes, | do! eft itn my room for same-day servic, “And itisnt back. Qe. nerd | pi yu lta hat twain your oom? = When dd you cal them? Edgar: | called them at eight fiteen, DATE: Rita: You were too late. The last time for same-day NAME service is eight o'clock, Mr. Young, I'm sorry, but you'll ROOM NO: det it tomorrow. Check service required: |. Regular (next day 7 p.m) |. Same-day service (Pick up by 8 am. return by 7 p.m) |. Overnight (add 50%) MEN'S no. of items WOMEN'S no. of items: Shins $6.00 Blouse $6.00 Tshirts $4.50 Dress $7.00 Undershorts $3.00 skit $6.00 Pants. $6.75 Nightgown $6.25 Pajamas $6.50 Slacks $8.75 Shorts $4.00, Underwear $3.00 Sweatshirts $6.00... Pantyhiose $2.50 ‘Socks $2.50 Robe $6.60 Other net Co TOTALS TOTALS Special instructions: Ifthe list is not completed our count must be accepted. In’case ‘of loss or damage, liability isimited to ten times the price charged. We are not responsible for shrinkage, color fastness, zippers, or articles left in clothing (Guest signature: 1 Look at Conversation B. Then ask and answer: 3 The fifteen items you sent to the laundry this ‘a When did Edgar call the valet service? morning aren't back. You didn't put your name b Was this too early or too late? and room number on the bag. You're calling © What's the last time for same-day service? housekeeping. They ask: “What was in the bag?” Did he put a list in the bag? Toll them. .g. There were three shirts and e Where did he leave the bag? i 4, Make a list of the things you took on your last Culture File 91 Clothes vacation or business trip. Compare your list with a partner, e.g. 2 Look at the laundry list. Check (7) the items of ‘How many (pairs of shoes) did you take? clothing you wear BELOW the waist. Underline id you take too many shoes? Did you wear everything / forget anything?=— 32 Directory assistance <———=fie Country Emergency irectory International International Services. Assistance ‘Access Code USA/Canada 911 1 4area code +555-1212 011 + country code 00 UK. 999,111 1188 88 00 + country code 153 My country Jisematonal + Cownty cate + Ace cade London) + Nnber | [hese Go” 8) excel ore | 20 7/e0r07790 120.4567 | 1 Complete the table with the numbers from your 4 Which of these services can you get from country: telephones in your country? ¥ + directory assistance * sports results 2 5. Write down five imaginary telephone numbers + text messages * video phone for cites listed under area codes. Ask your partner + aweather forecast * tolkfree numbers to tell you how to call them: + Web link + Web e-mail from the U.S.A, or Canada from your country 5 Compare with your country. Ask and answer: + What prefixes do these numbers have? 3 Listen to Jack Hudson. He's getting two numbers “cell phones from directory assistance. Write the numbers down. “oles numbers “premium rate numbers TA Firat ruber: + Is cectory assistance free? 2 Wig Second number: = Are there more cell phones, pay phones, phone card phones, or credit card phones? Culture File 52) Emergency codes Which do you prefer? Why?Bae 33 Attractions ——= Alicia and Simon are planning next week's schedule. Alicia is going to take tures of tourist attractions in the Vancouver area for the brochure. Een ee Honntown = Canada Place, wa Meet mae ie, Friday 1: Extra day — Saturday 2: FREE sunday 3: {9:00 Ganada Place ~ st ‘Columbia Towers Gastown, Chinatown incase of bad weather on other days ip arrives at 10:00 am. a _ 1 Ask and answer about the schedule, .g. When are they going to bein Chinatown? What are they going to do on Thursday? LANGUAGE BANK This isa bridge / mountain / river / area ofthe city / 2 226116Aiy Liston to Simon describing some of park historic building / square the attractions. Number the photographs above. ‘There are great views. You can see .../ ride ../ goon 3 Now read the Transcripts. Underline the things It's good for children / adults / older people. Alicia can photograph. It’s famous / popular because Vike it because .. 4 Describe three attractions in your area using the | often / sometimes / occasionally go there. words from the Language Bank. Imagine you're telling a visitor from abroad. Attractions34 Suggestions <== 2M Conversation A (238 % Conversation B ‘Jack Hudson is calling Pierre Duchamps. Pierre: Thanks for caling back. | had an idea, Jack: Yes? Pierre: Hello? Pierre Duchamps. . Jack: Hello, Piere. This is Jack Hudson. I'm returning Plame: This i usta suggestion, Why don't you cal prae:A Jack Ho you? dace Pi in Why? Jack: Somy to disturb you at home, Pierre: They have a big catering department. You should Pierre: That’ alight tell them about Absolutely Arizona Mineral Water. Jack: You think so? Jack: I'm not interrupting your meal, am I? ere Uae rol Pierre: Yes, you should. Why don't you ty ther tomorrow? vaok: Are you sure? > : pare vetiniare re Jack: Why not? OK, | will Thanks for the idea, Pierre: You're welcome. I'l see you tomorrow. ‘1 5 Look at Conversation A. Make conversations 2 ‘° Student A wants to buy a present for someone, using these words: ‘Student B gives advice. ‘As | want a gift for my (gon). B: How old is he? LANGUAGE BANK ‘A: (He)’s six Why don't you get (him) a bike. Apologizing for disturbing | Returning a call iaithatae coed eset someone. You can talk about these people: ; (ou can talk about these people: Sony to disturb you Frm returning your call. raphe (12) these Ger me GO) Sad is) (at hore /atunch, I'm calling you back. brother (23) sister (18) __ wife (85) boyfriend (20) ‘Am | intertupting anything? | | had a message to call you. {not interupting You ted toca mecarier |, 3 $22 Your partner wants tobe fitter and healthier. (you), am 1? Give strong suggestions and advice, e.g. Suggestions / advice Replies ‘Why don't you (play a sport)? (7) OK. That's a good idea. | will ~ ‘You should (drink more water). | don't know. Culture File 4) Outside office hours I suggest (you go on diet). (X)'m not sure about that ‘What about (going to a gym)? don’t think | wil ap Are you busy right now?a ——_ 35 The Menu ‘The entertainment staff from the Pacific Rim Voyager is in the Panama Hat restaurant. Melon with genuine Italian Parma ham $6.25 Htalian tomato and mozzarella cheese salad with basil $7.45 Entrées Grilled Hawaiian tuna steak with fresh lemon sauce $21.95 ‘Seafood selection - deep fried fish, shrimp $18.50 Charcoal-grilled 16 oz. beef steak, Texas barbecue sauce $22.00 Chef's salad (turkey, ham, egg, Swiss cheese) $15.95 Stir-fried market vegetables with Japanese noodles (vegetarian) $14.75 All entrées served with a choice of salad, baked Idaho potato or French fries, vegetable selection and bread roll 1 Read through the menu, 2. List the names of countries and American states that you see. b_ How many methods of cooking are there on the ‘menu? List them. 2. Read through the menu again. Make three lists. Meat dishes; Fish dishes; Vegetarian dishes 3 [231 Mf Liston to the waiter. He's describing ‘ne of the dishes. Which of these foods does the waiter mention? tuna Q oliveoll Q spinach 4 lettuce O basil Q ketchup Q pepper GQ lemons O. salt Q eggplant Q shrimp tomato O. garlic Q potatoes zucchini onion 7 The Panama Hat Orange Avenue, Coronado Island, San Diego, Ca. = MENU Starters Desserts New England clam chowder $6.50 Florida Key lime pie $7.95 Spinach and bacon salad $5.95 California strawberries $5.00 Mom's apple pie, with Oregon apples $5.25 Beverages Ask for our extensive wine list - we have more than 100 wines by the bottle Mineral water $2.50 ‘Arrowhead, Clearly Canadian, San Pellegrino House white Washington State Chardonnay House red Califomia Zinfandel House rosé California Blush $8.75 a glass $8.75 a glass $8.75 a glass What color are the foods on the list? eg. Spinach is dark green. Do waiters tak this much in your country? Do they tell you their names? 4 231-205f% Listen to three people giving their orders. Note what they order and the phrases they use when they make requests. Cecilia: Kenji Josie: 5 (>. Role-play a waiter and a customer. Order a meal from the menu. Culture File 35 Food words234 ly Conversation A ‘The party from the ship is waiting for the first course at the Panama Hat restaurant. Cecilia: Can you pass me the bread, Josie? Josie: There you go. And the butter? Cecilia: No, thanks, Josie: Ken? Kenji: Yes, please. Mm. I's warm, That's good. ‘Aren't you having any bread, Josie? 1 (5. Look at Conversation A, and make more Conversations using the Language Bank. LANGUAGE BANK Could you pass (me) the bread? Sure, Can you pass (him) the bread? ‘There you go. May I have the bread? Here itis, bread / butter / salt / pepper / water / ice 2 (© Look at Conversation B and the menu entrées from Unit 35. Make a conversation with a waiter who has these items for your party of five: two of the same items for John and Anna one item for Peter one item for Diana the wrong item for you 36 At the table oie 235 y Conversation B Waiter: Hi. Who ordered the melon? Ceca: Tat for me. Walter And whose i the tometo and mozzarela? doste: That's rine, Thankyou very much, Walter: You're welcome. And he dam chowder? Did anybody order he clam chowder? Kenji 3 rot rine, Walter: Pardon me .. whose isthe clam chowder? Timor Whel dk you orders? Keni ordered the spinach ancl bacon sala, not the chowder. Walter Hm, There must be a mistako m relly sory Vibe ight back wth your sala, 236 ( Conversation Kenji: Hey, don’t wait for me, Please start Josie: Thanks, Do you want to try some of my salad? Kenji: It looks really good ... are you sure? Josie: Sure I'm sure. Go ahead ... help yourselt. Kenji: Great. Wel, enjoy your mes ‘3 Complete the sentences with reflexive pronouns (see Grammar File 5). Don't worry. | can help b Anna, please help to salad, © Come on everybody! You can all help 2 Tell Maria to help to wine. @ Good. We can all help Ask him to help to soup. to vegetables. 4 © Ask a partner about restaurants. Do you offer to pass people food? Do you ask people to pass you food? Do you offer people food from your plate? Do you talk about business during the meal? When do you talk about business in a restaurant? Do you invite people to enjoy their meal? How? Do you have a special word for toasting? Starting a meal, toastinga — 37 Intcresis — = 237 Aly. Ken and Josie ee talking during the meal at the Panama Hatin San Diogo. Josie: Tell me, Ken, what do you like doing in your free time? Kenji: What free time? We don’t have much free time in this job! Josie: Oh, come on! | mean, do you like playing tennis? Kenji: Well, yes. t's my job, but | enjoy playing tennis ‘outside work, 100. What about you? playing tennis playing gott playing baseball ‘swimming Jogging (90) dancing QL, x | doing crosswords ‘collecting things playing computer games reading drawing painting 1. Which of these things do you ike doing? Check (v) them. Which ofthese things do you reall dstke doing? Put a cross (x). 2 Match these titles to the eight boxes. ‘out in the country / going out for entertainment / arlistic activities / the beautiful body / competitive sport / passive activities / getting fit / intellectual activities 8 5e Ask a partner about the boxes, How many checks do you have? How many crosses do you have? Do you like Gogaing)? How often do you (og)? ‘Are you good at (swimming)? Josie: | like doing aerobics, and | ike dancing, and I love sswimmingl Kenji: And tennis? Josie: | like playing, but I'm not very good at tennis. I love watching it, though. | can give you some lessons, if you lke. Really? That's very kind of you. Kenji: No problem. doing yoga doing aerobics weight training hiking ‘camping sailing going to movies going to the theater eating out listening to music watching sports watching TV 4 (2 Change partners and ask about their previous partner, e.g. Does she like (doing crosswords)? How often does she (do crosswords)? Is he good at (swimming)? 5 Look at your partner's checks and crosses. Ask and answer: ‘Are they an indoor person or an outdoor person? Do they like doing things alone or with others? Do they like competition when they do exercise? Do they like active things (doing things) or passive things (watching things)? ulture File 37) SportsRead e-mail etiquette and the message which Pacific Rim 38 e-mail ee Teer Senor igor Um gyn Gam GGiaaine CQ Mow Cruises sent to Cruise Supply Co. || «cm mpow | {imo 2 = ~ uo ‘Marsha, Pac Rive-zee speak Stefan, Cruse Supply Co. Fiday May 25 ee Pct mashappacimes Stetenzoersupous t1a256%m ‘+ TYPING IN CAPITALS IS LIKE SHOUTING, Don't doit Stefan’ + sum people dont bother abowt punctuation capitals or spelin wen theyre riting emai {thisis hard to reed i dont tke it + Keep messages short, simple, and clear. ‘Short messages get more replies. ‘+ Never send rude messages by e-mail. Some ‘companies insist on reading e-mails rom nd to their employees. + Ityou're downloading a large file, send a short message frst to warn the person. lot everyone has broadband. Animations, large color photos of your face or funny pictures use time and computer memory. The other person doesn't want to wait five ‘minutes to see your picture. * Use a virus checker. Check that you're not sending or receiving infected files. Delete ‘unexpected attachments immediately. 1 Stefan has a business message and a person: message. Ask and answer: Which is he receiving? b_ Which is he sending? © Whois each message from? ‘d What's the date and time of each message? e Does Pacific Rim normally buy goods from the Cruise Supply Company? Is this an extra order, or is it the main order? ‘9 Who's Stefan meeting for lunch? When? 2 People often leave out words in e-mail. What words are missing from these lines? Please deliver Sunday June 3 Pacific Rim Voyager - invoice us Please call Sunday Doliver items Tuesday ‘Will meet August ‘See you restaurant 6 p.m. 3 Match the abbreviations to their meanings. FAO I'm kidding / happy :2(— Ltegret (= I'm sorry) LOL forthe attention of re reference (with reference to) RGT I’m sad// unhappy about (this) BTW information INFO estimated time of arrival laughing out loud (at a joke) By the way . Urgent. We need the following in addition to our normal order: 3000 0.5 I Perrier 3000 x 0.5 | Evian Please deliver Sunday June 3 Pacific Rim Voyager - invoice us. Regards, M. =" Vist our website at wwwwpacificrim.ca ** Sen, “es, Fey ay 35 Stefan neers bs Fermakderauptbus 1228 pm ‘See you for lunch. 1 p.m. 4 (© Interview a partner, and complete the questionnaire. Culture File 98) The Internet«j7—___, 258 ly Conversation A dack Hudson is atthe offices of Pacific Rim Cruises. It's Friday, May 25th. ‘Marsha: Hold on, there's someone at the door. Come in! Jack: Good morning. Ms. Irving? Marsha: Yes, I'm Marsha living. Uh, do you have an appointment? Jack: Jack Hudson? Absolutely Arizona Mineral Waters? This is my card. Marsha: Oh, yes. You're very early .. excuse me ‘Stefan, can I call you back? | have a visitor. OK. In about twenty minutes. 1 Find the expressions where ... a. Jack tries to sell the mineral water. b Marsha says she isn't interested. - 2 Ask and answer about these products: e.g. Where is Evian produced? It's produced and bottled in France. Perrier / San Pelligrino / Clearly Canadian Where are Caullac cars made? Toyota / Renault / Fiat / Jaguar Where is oll produced? wine / Hershey's chocolate / beer Then list some well-known brand names. What do they make? Where are they made? 39 Sales talk 238 My Conversation B dacke ust want you to try ths Marsha Pardon me? Jacke I want you to try a glass of Absolutly Arizona belore | say anything Marsha: OK. Mm. Yes, ta ight Jacke Al ight? Tis isthe best mineral water n North ‘America 8 produced and bottled in Aizon, and Marsha Did you say ‘zona’? Jack: Yes, ma'am. ch Marsha: But Arizona's one of the dest lates . i's loser, isn't? Jack's not all desert. This comes from high nthe mountains, Marsha: But our passengers want wellknown brand ames, Pete, Evian, Jack can qve you avery special deal. We have alot ‘Of Absolutly Atzona here n Vancouver, We can deliver Immediate, You can tt out on your next cise Marsha Im sorry, Mr: Hudson, You're wasting your tne. ‘You 80, st placed an order for our next erase, Soy “~ Absohitely of \ Arizona” <———__ mineral water Pronse recycle this container. Bottled at source at Arid Creek, Arizona 3 550 Ask and answer: Which is the . biggest country in North America? biggest city in the U.S.A.? best cola drink in your opinion? coldest state in the U.S.A.2 hottest state in the U.S.A.? wettest state in the U.S.A. sonore 4 2) 20 fy Listen to Marsha’s phone call, ‘Continue by role-playing Marsha’s conversation with Jack. 5 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity 1 Student 2 - Go to Gommunication Activity V Culture File $9) Brand namesmg 40 Flightsecing ——————nlm 2a ly W's Wednesday May 80th. Alicia is talking to Simon about her fightseeing trip. "/took some great pictures! ft was a fantastic trip. There ‘were only four of us, and we went on a smal float plane, We took aff from Vancouver Harbor and flew for about forty minutes. We flew right over the mountains, and then ‘we landed on a small lake high up in the mountains. You can't get there on foot. Well, you can, but it's a two-day hike and climb. You can only get there easily by float plane. The plane taxied across the lake, and we got down ‘onto a small beach. Our pilot had a picnic lunch in the plane, and he gave us sandwiches and drinks. It was so ‘quiet, and the air was so clean! The pilot had a spray can of bear deterrent because there are bears in the mountains, but we didn’t see any. We stayed there for ‘about an hour, We took off and circled around the lake three times ... we weren't high enough to get over the mountain the first time. Finally, we made it over the mountain and flew back here .. and landed on the harbor We have to put these pictures in our brochure!" 1 Find the past of these verbs: take off / fly /have / stay / take / go /land / get / make / circle / give / taxi Which are regular? Which are irregular? Which can you use to talk about airplanes? 2 Ask and answer: Whore did they take off from / land? How long was the flight? How did the plane get to the beach? What did the pilot give them? How many bears did they see? How long did they stay there? What did the pilot do on take off? e@seacce 3 (52 Ask a partner about their last vacation using the Language Bank. Where were you? ‘Who was with you? What did you do? ‘Where did you go? How did you travel? What did you see? LANGUAGE BANK mountain hill museum valley theater river bridge lake park island harbor desert building ocean beach forest culture File 40) FlightseeingQ——>— 41 Let's make a deal 2a fly Conversation A It’s Thursday May 31st. Edgar Young is meeting Cathy Lowe at SouthCal Tours. Edgar: Thank you for seeing me, Ms. Lowe, Cathy: Yes. 'm sorry | couldn't meet with you last week, | was out of town for a few days. | hope it wasn’ inconvenient Edgar: No problem. | decided to stay in San Diego a fow more days anyway. What does she say? Apologize in these situations: You didn't finish the work. You had a dental appointment. You didn’t get to the meeting on time. You couldn't find a parking space. 2 Look at Conversation B. What comparisons does Edgar make between Pacific Rim and Albion- ‘America? Culture File 41) Business comparisons 1 Look at Conversation A. Cathy didn’t meet him last week because she was out of town for a few days. 24 My Conversation B Gathy: Wel hat can I do for you? Edgar: I's about your brochure for noxt year ‘ou have Pacific Fim Crises in your brochure Cathy: That’ right Edgar: AmCan Travel represents Albion-America, and we have Alaska cruises also, fact, we have more ships, and we carry more passengers. We're cheaper and bigger. We also ofr a greator commission to travel genta Cathy: Yes, | know Albion-America, Edgar: Look, let's make a deal. We can ofr ve percent ‘more than Pactic Rim, and Cathy: But we're very happy with Pactic Rm. m somy, ‘out woe not intrested 244 Aly Conversation Eagar: There's somathing ls, too, We fk your brochure ery much indeed Cathy Thank you Edgar: You have a great photographer Cathy: Alicia Romero rom Sagebrush Marketing, Shes the best Edgar: Ves. Alicia Romero, We'd lke her to do our new brochure, Do you know her? Cathy: |'m sorry, Mr. Young. | hear Alicia's in Vancouver "ght now She's aking photographs for Pacific Rim Crises Edgar; What? | don't believe it! You mean, she's in Vancouver and 'm down here? Cathy: Thats right. Sony, 3 (26 Listen to Cathy saying these things. Does she sound positive (7) or negative (X) about them? a. Yes, | know Albion-America. b Albion-America was in our brochure last year. © We do a lot of business with Pacific Rim. dd. Pasific Rim isa very modern company. @ Albion-America has larger ships, that's true. £ We had allot of passenger comments about Albion-America, 4 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity J Student 2 - Go to Communication Activity W42 At the airport eden 246 My. Conversation A [248 0 Conversation Edgar Young is at Los Angeles International. Edgar: ke an aisle seat, please. . Glerkc There ae none let Ammncoment: ono Fit OA 89 tVncawels Eger Tn ns 7 10 Clerk: Sorry. The flight's nearly full. There's a party of Edgar: Excuse me ‘Sumo wrestlers going to Vancouver. | only have a. ‘Man: Hey, bud. Stand in line like everyone else! eases Edgar: But my fights leaving Edgar: It's not between two Sumo wrestlers, is it? Man: Aw, ght. Go ahead, ont lhe Lendl te f eer lerk: Yes, itis. We bed to leave some empty seats between them. The flight's boarding now at Gate 35. Here's your boarding pass. Please hurry. Have a good [2u2 My Conversation B fot -n " “ Check-in Clerk: May | have your ticket, sir? Edgar: There you go. 1 Clerk: I'm sorry. This is a Coach Class ticket. This is the i a Business Class cheok-in pete ete, | Edgar But my fight’ just leaving Tacevioncoe wis | Clerk: Fight CA 489 to Vancouver? Yes, I think you're joe \ too late. [Cennoue Edgars Oh, no! have to be ont [7 oroon sravsrer Clerk: Just a moment. Yes, you're OK. I can check you in here. esti Clerk: Do you have any baggage? Edgar: Yes. Two pisces. Clerk: Did you pack the bags yourself? Edgar: Yes, | ci Clerk: Have they been with you at all times’? Edgar: Yes, they have Clerk: Has anyone given you anything to carry on? Edgar: No, they haven. Clerk Fine. Put them on the scales. ammeter Repl ete (as QThai Boarcing Pass THAT ATRUAYS INTL. 76-510 “3 1030N 1 Look at Conversation A. Ask and answer: a Why is the man angry with Edgar? B nes cpg sanintelyONrcOmY? ppg | rae ODE Oe aaa ae a | Airlines Thai Airways Go From 2 Look at the three boarding passes. 1b: iConphele tactisbiel Flight number CO Mmneat Seat number 3 (>. Role-play conversations at check-in, Depacuure:-time:} | using the boarding cards for information. Gateinumiber——| | ‘Smoking or | Culture File 42| Standing in tine fon-amokits:p Oa ——__— 48 Checking out 28 By Conversation A Alicia is leaving the Columbia Towers Hotel ‘Alicia: 'm checking out today. Here are my keys. Peart: Oh, really? We'll miss you. Did you enjoy your stay with us? Alicia: Yes, | did. Very much, at's good. Where are you going now? Alicia: 'm going on an Alaska cruise. I'm going to take some pictures. Pearl: Alaska? I'm sure you'll enjoy it [250 % Conversation B Peri: Oi you have anything from the minibar ast night? Alicia: Yes. srvll mineral wate Peart Fine. I'l ust printout your check. It won't take long, 1 [> Role-play Sonrerenton, Areplacing the highlighted words, e.g. leaving / Here's my key card. / Was everything allright? / Yes, it was. Thanks. / to Toronto /do some sightseeing 2 >» Role-play Conversation B replacing the highlighted words, three small whiskeys / haf a bottle of champagne / ‘wo mineral waters /a bar of chocolate / a pack of peanuts / I'l only take a moment. Culture File 43) Minibars 151 My Conversation ¢ Peart Bo you want to st check this over? Alicia: Thanks Yes, everything's tne Peart We have a recor of yout Visa card, Do you want to.charge everything to Visa? Alicia: Please Peart OK. Sign here. And here's a copy for your records, We hope you'll stay with us again. Aca wil And thankyou fre your belp Parl You're very welcome .e, id you complete your Guest Comments fo? Aci: Oh, yo. There you go. Wel, goodbye Peart: Goodbye. Have a go0d trp. MINIBAR LIST oe Ploase enter the number of Items consumed and ha this list tothe cashier on departure eee / name, daac, Sours, Champagne (1/2 bt) $29.75, Cola, Sprite, Fanta. $3.95, Vera $8.59 Perrier, Evian (25 c) $4.50 Wine White, ec) $15.99 ‘orange, Apple juice $4.50, Beer $0.95 Assorted nuts $6.00 Wiskey $8.95 ‘Abs, Arizona (S00) $3.15, Gin, Brandy, Rum — $8.95 Chocolate bar $3.50, COLUMN TOTAL: ‘COLUMN TOTAL (uest signature 3 CD. Role-play Conversation C replacing the highlighted words, e.g. ‘American Express / Do you want to put it all on your card? / Please come back and stay with us again. / Thanks for everything. 4 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity K Student 2 - Go to Communication Activity X 5 | Complete the minibar list for yourself for a ‘weekend (or for Edgar Young). Interview a partner. What did they have from the minibar? Be careful with a / an / some.44 Your Cabin hie [253-%) Sunday, June 3. Alicia is on board the Pacific Rim Voyager at Canada Place. Maria, her Cabin ‘Steward, is showing her to her cabin. Maria: Right this way, Ms. Romero. This is your cabin. ‘Alicia: Thankyou. I looks goat Mari: This Is the bathroom You have a bathtub witha shower overheed 1 52 Role-play the conversation replacing the highlighted words, e.g. shower cubicle / ibe too busy to watch TV./ You mean you're here on business? / | think itl be great. /'m sure you'll enjoy it 2 Look at the picture. What facilities does Alicia's cabin have? Check (/) the boxes: queen-size bed U staircase balcony. Qcoffeetable — Qssittingarea sofa writing desk dining table shower walk-in closet GQ armchairs ov DVD player —Apicture window 1 Internet link. Alicia: Fine, Maria: And in the siting area you have a TV. | won't have much time for TV. 'm here to work, Maria: You mean, you aren't on vacation? Alicia: Unfortunately not. 'm taking photographs for a travel brochure. Maria: Oh, that’s a pity. 'm looking forward to it. This fs my frst cruise. Maria: Well, | hope you enjoy it. THE PACIFIC RIM VOYAGER TV SERVICES. anne! Service 1 On-board information sevice 2 ‘The movie channel -2 hours @ day 3 Entertainment channel ‘Adit programs 6 aim. ~ 6 p.m. ‘Kids’ programs 6 p.m. ~ 11:30 p.m. Satalite= NBC Nows Satalit~ Sports, table tennis, jogging Satelit - Entertainment Satalit- Old movies CCharge account information ~ interactive Information on your account 24 hours a day Sega system video games ~ contra! pads availabe from Entertainment Dock 3 [253 fy Look at the TV services card, Listen to Maria describing the facilities on the TV. Maria is right, the card is wrong. Correct the card. Culture File 43) Traveling by seaa —— 45 Making friends ee Hy Conversation A Alicia is speaking to Josie on the eruise. fay, Alicial Good to see you. fallo, er sie Campbe je talked at : OF course. You're the Excursions Manager. ‘That's right. Can I get you a drink? jease. A mineral water. ‘Are you sure? They have this new mineral water, ‘Absolutely Arizona. | don't lke it very much. It tastes very salty Alicia: OK. A club soda, then. ut photos of t 1 [255 Tiffy Alicia doesn’t remember Josie at first. Listen to Josie’s statements (in green) - they sound like questions. Imagine Jack is speaking to someone who doesn’t remember him. Try saying these sentences with question intonation: I'm Jack Hudson. i'm from Phoenix. 1 sell mineral water. ‘The brand’s Absolutely Arizona. We met last year We met at your ofic, We had coffee. | dropped my cup on your carpet. Write a text about yourself. Introduce yourself to ‘other students. You met them last year, but they can’t remember you. Remind them who you are. 1) Conversation B Josie is this your frst trp to Alaska? ‘Alicia: Yes, itis. This fs my frst cris, infact. Josie: What do you think ofit so far? Alicia: I's wonderful. I's a beautiful ship. vosie: So you're enjoying yourself? Alicia: Yes, but it feels a bit strange. 'm not really a passenger, and I'm not one of the ship's crew either. Josie: OK, let me introduce you to some of the crew, then. Ken's over there. He's the Sports Manager. Come and meet him 2 Conversation B. Josie asks about the trip to begin the conversation. Which of these topics is ‘good for beginning a conversation? the weather food or drink trip a hotel / hotel room politics the news: Think of a question for each of them and practice conversations. 2 Ask and answer, changing the words in parentheses: What does (your soup) taste like? What does (a piece of music) sound like? How do (you) feet? What does (fresh coffee) smell ike? What does (a famous place) look ike? Culture File|45) Question intonationjs 46 Souveni(S fie By Conversation A ‘The cruise ship is in Skagway, Alaska, Alicia Romero is shopping for souvenirs Assistant: Ave you finding everything OK? Alicia: 'm OK, thanks. I'm just looking, Assistant: Wel, take your time, Please ask me if you need any information, Alicia: | wil. Thank you. W) Conversation B Alicia: These blankets are really beaut Assistant: Yes, they are. They/re all genuine Native ‘American designs, made of pure wool, and they/te ‘made right herein Alaska, ‘Alicia: | need some throws for my apartment ‘more than one. but I need 1 ©» You are looking for presents for friends and felations. Look at the pictures. Then ask and answer e.g. What would your sister ke? My sister would tke a hat. 2 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity L Student 2 - Go to Communication Activity Y Assistant: How many do you need? Alicia: Two, maybe three. Assistant: Wel, they're $95.00 each, but I can give you a special price on three. ‘Alicia: Realy? A discount? How much? Assistant: $250.00 forthe three. That's my best price. Alicia: Hmm. | don't have much space in my cabin. Assistant: We can ship them anywhere in the Urited States. Alicia: San Diego? Assistant: Sure. That's no problem: : They're really nie .. but I don't know. Assistant: We won't charge you for shipping. Alicia: OK. its a deal. Do you take American Express? 3k and answer: Do stores in your country generally have fixed prices, fr can you bargain? What kind of stores can you bargain in? Which things can you bargain for? Can you get a discount for cash payments? Do stores charge you for shipping? Do you buy things mail order from catalogs? ‘Ave they cheaper or more expensive? 3 Ast Culture File 46) Bargaining258 Bly Conversation A Ken is in the gym on the Pacific Rim Voyager. Syreeta: Ken? There's a phone call for you. Kenji: Not now, Syreeta. 'm going to take a shower. Syreota: Un, Ken ... i's important. Kenji: Ask them to call back in twenty minutes, Syreeta: Ken... it's Michael Perez. Kenji: Perez? The VP. in charge of Operations? What ‘does he want? ‘Syreeta: Nothing bad, | hope! 2 HY Conversation 8 Keni: Mr. Perez? This is Ken Nakamura speaking Sony, Mr. Perez, | was coaching some passenge Yes, | know Paul O'Connell. He’ the Entertainment Director on the Pacifle Rim Explorer. Oh, dea. sory to hear that. How i he? Good, t's not serous then... Oh, | see. Sx months? . Yes, we're going tobe in Vancouver on Sunday .. Sorry, can you 8ay that again? Wel, thank you, Thank you very much .. Yes, sue, fake it. Un, whos going to tel Cacia Grant? Right. She knows aoady Yes, Syreeta wil be great .. Yes, Il tell her right now Goodbye, sir. ‘Syreeta: Fascinating. What was that all about? Kenji: Syreeta, | have some good news for you ‘and for me! LANGUAGE BANK Not now Not at the moment | I'm just going to | take a shower. Ser a | can't stop now: I need to | speak to someone first. Ianto __| got some intormation fst. ‘ask [thom her | toval back/me | in | 20 minstos. Tell him// the caller | to call / try again half an hour. at | twelve thirty | | four o'clock. 1 [> Look at Conversation A. Use the Language Bank, and practice the conversation replacing the highlighted expressions. 2 |. Look at Conversation B. Listen to Ken’s conversation again. Can you guess what Michael Perez is saying? Think about it, and write down ‘some ideas. Then role-play the conversation. Listen to Ken's conversation. 1@ you can hear Michael Perez too. ‘Compare the conversation with your guesses. 4. Ariswor these questions: What happened to Paul O'Connel? How long is he going to be away from work? ‘What was Paul’s job? When Is Ken going to be in Vancouver? What's Ken's new job? What's Syreeta's new job? seaoce 5 (>. Role-play Syreeta and Ken. Give Syreeta the good news. ‘Oulture File |47| Reacting to bad newsTERY Conversation A ‘Tho ship is back in Vancowver. I's the end of the cruise. Alicia: Well, goodbye, Josie. And thanks for everything, Josie: Goodbye. it was nice meeting you. Alicia: Don't forget. You have my address, Call me next time you're in San Diego. [wil And call me if you're ever in Vancouver OK. Goodbye, then. Goodbye. Take care. (2%) Conversation B Ceca: Ken, I want to thank you forall your hard work Keni: Thank you, Coota, Im sorry that leaving It was ‘ood working with you Cecilia: Thanks. It's quite a surprise, but it's a good promotion for you. You deserve Keni twas a surprise forme, Too. Cecilia Your be geal Enoy the jb. Kenji And thanks again Tor suggesting me 48 Goodbye efi 260% Conversation C Josie: So, you'e moving tothe Pacic Rim Explorer Good hick Kenje Tanks. Er I'm going to miss you, Josie. s$ you. Keap in touch. you ... if that's OK. Josie: Yes, I'l look forward to it. Un, goodbye then. Kenji: Goodbye, LANGUAGE BANK ‘Thanks before goodbyes: Thanks for | everything, Thank you {all your help. ‘Thank you very much fall) your hard work want to thank you I'd lke to thank you {all) your kindness. {all) your assistance. ‘Adding something after goodbye: Take care. Keep in touch. Look after yourself. Keep in contact. Enjoy (the job). Call me. 1 {>< Role-play conversations using the expressions in the Language Bank. * Alicia saying goodbye to Cecilia, + Ken saying goodbye to Alicia, * Apassenger saying goodbye to another passenger after a shipboard romance! 2 [28 Aig what's g Listen to some possi the story? to happen to everyone? ies. Can you continue 3 COMMUNICATION ACTIVITIES So, do you prefer a happy ending or an unhappy ending to the story? Student 1 - Go to Communication Activity M Student 2- Go to Communication Activity Z Goodbyes—__Oanscripits ——— 1 On board sy ‘Check-in Clerk: Theo's your boarcing pass, Mrs, Castolano, Fight AA 25t to Boston. ‘Seat 15E. The fight departs from Gato 9 at 3 pm. but please be atthe gate by two thiny for boarding 108 Ap Voice: Good atteenoon. Crossibe Aways, fight CG 185 to Vancower is now ready {or boarding, We ere boarding the arpiane In sections. Please have your boating passes on hand, Passengers with small Chieken and passengers wit cificuties ‘can board the arlane now. next, all those passengers in rows 98 through 56 next, al those passengers between ows 20 and! 28. next, Business Class passengers seated in rows 6 through 19. Finally Fst Class passengers in rows one through the 8 Landing card ey Video recording: This s your L04 Arial ‘and Departure Form. Please compiat tin inkand in block capitals. Section 1: write your family name ~ don't forget the block capitals. Section 2 is for your fist or “aiven” name, in Section 3, write your bith dato, Fist the day then the month, and finally the year, Section 4 i for your ‘country of citzenship, Section 5 Sex — male or female. In section 8, put your passport number, then in 7, your airine ‘and fight number. This ison your boarding ass, for example British Airways Fight 177 ~wrta BA 177. For Americen Aitines Fight 210, write AA 210. in 8, wre the country where you ae ving now, and in section 9, the city where you boarded this fight. For section 10, look at your visa in your passport. Wie the city where the visa was issued, and in section 17 the date of your visa. Again, write dey, then ‘month, then year. Section 12 i your fist faceross in tho United States — put the umber and street here. In sacton 13, lite the cty and the state. Put your 1 Aival Recordin your passport, and hand Itto Immigration Control in the United ‘States. Thank you fo listening 4 Welcome to the U.S.A. 15 Pease step this way, sc Step right upto the yellow line, but ploaso stand behing it. Now please go ahead, st. Goto Booth fteen, ‘and please show your passport. Then please take your bags and proceed to Customs. Control 5 Baggage in hall LT fy ‘Alaska has a blve flag with eight stars. The stars are “The Big Dipper” and point to the North Stax Eriish Columbia is @ Canadian province. The flag has the Brtsh Union Flag, wich is rod, white and blue. Theres yellow crown in the midele, At the bottom ther is a yellow sun, and blue waves fr the Paciic Ocean. Washington state has a green flag. inthe ‘middle is a picture ofthe fest President, George Washington, Theresa yallow creo around the picture ‘Orogon has @ dark blue flag. It has a yelow ‘padge and yelow letters, withthe date 1859. Nevada has a bve fag with a yelow badge inthe tp corner. California has a red and white flag, with a picture fa red star and a brown boar on ‘een grass, ‘Arizona has a red, yelow and blue fag, ‘There's a od sta inthe middle 7 Hotel cheok-in 13 Edgar: Does it have a king-size bod? Reception Clerk: Uh, no. No, i dogsnt. has a single bed. Edgar: And does it have a bath? Reception Clerk: Abath? No, it doesn't But thas a shower A smell shower. Edgar:| guessit asa TV. Reception Clerk: Oh, yes, Al our rooms havo Ts, thas a TV A small TV. Edgar: With cable? Reception Clerk: Sony. No cable Edgar: Do you have in-room movies? Reception Clerk: Yes, sir We have six ‘channels of movies. Edgar: And a room safe. Does ithave & room safe? Reception Clerk: No it doesn't, But you ‘can leave your valuables here at reception. ‘You can put them Ina safety deposit box. Edgar: | quoss there's an Internet ‘connection? Reception Clerk: Well. ys, you can ‘connect your laptop tothe phone ine. Edgar: But tner's no high speed Internet ‘connection? Reception Clerk: Wel, no. Edgar: I need a drink. Does it have a rmiiber? Reception Clerk: Un, no. No minibar. You ‘can buy cinks rom vending machinas in the halay. Thoros an ioa machine inthe hallway too. I's ight outside your room, ‘You have the ice machine and the vending ‘machine on one side of your room and the levator onthe other. I's very corwaniant. Edgar: And the kitchen fs under my room? Reception Clerk: That’ right. nd the vdeo ‘games arcade is right across the hall Edgar: I's nota quel room, then. Feception Clerk: Quiet? No ts not quit. ‘You'oright under the tel night-cli. Edgar: There's a nigh-cub above my room? Reception Clerk: Yes, sr, wit a ‘discotheque. But the discotheque closes ‘at am. Its quot after that, Wel, unt the kitchen stants breaktast at 5:50, Edgar | soo. Reception Clerk: But isthe only oom we have. Edgar: OK. take it Reception Clerk: OK, Room 213, Can you just complete this registration card for me?” 9 Breakfast butt hy Edgar: (Ouchi! That’ not. where's fork? ‘Onl That's hot too. Ah, yes, Sausages ‘one, two sausages. wo fied eggs, and hash browns, Yes. Alot of hash browns. [Any French toast? Oh, yes. There itis. Two No, three, four pisces of French toast i the same price. There isn't any bacoa!) Excuse me, do you have any bacon? ‘Server: Bacon? No, sony. There isn't any tt Edgar: OX. (Mm, some scrambled 299s and ham, then, Forget the cholester) 10 fy Edgar: Excuse me, is there any maple syrup forthe French toast? ‘Server: Sur, is right therein frent of you. Edgar: OK... (Hmm. lot of map syrup. ‘Ooh, that’s toa much! Oh, its OK. Actually, Pust take ie with me, Some mk for my coffee, that’s great. Hmm. Breaklast ros ‘oF English muffins? I dent know. Aw, an English mufin with jam. That’ fe) ‘Excuse me, s there any salt and pepe? Server: The you go. Edgar: OK thanks. (s this enough food? | ‘can always go back later.) 12 Concierge desk 1 Peter: Good moming, sir. Can I nelp you? ‘Man: Yes. I want to gota ticket forthe ‘concert at the Queen Eizabeth Theatre tonight. eter: The Montreal Syrphory/? ‘Man: That's right. Do you thin i's possible? Peter: | can cal TicketMaster for you, How mary do you want? Man: Justine one. Peter: Just a moment... Holl, tis isthe ‘concierge atthe Columbia Towers. Do you have a ticket forthe Montreal Symphony tonight? OK... can you hold it for me?” Thanks. Yes, that’s OK, sir can sand a belman, or you can collect tat TicketMastorMan: | can collect it. Wheeos TicketMaster? Poter: They have a boath inthe Pactlc Contre Mell. 's right across the strat. Go Cut of the hotel, walk past the Stock Exchange, and take alt ito the mall. Go Lp one evel. TicketMasters on that love. You can folow the sons ay Potor: Good morning, sf, madam. Can | help you? Woman: Please. We're going to tha Marine Building. Can you direct us? Peter: Sure. i's about a ten-minute walk. Go ‘ut the hotel entrance, and tum lft onto Dunsmuir Street, Go left along Dunsmuir for three blocks. At Burrard ake a ight, ‘and walk a couple of blocks toward the waterfront, The Marine Building’ on the left hand side . hare, You can ake the map with you. Peter: Yos, ma'am. ‘Woman: Im looking fora good souvenir shoo, Peter: The hotel shop has souvenirs i's right ver thee. Woman: i's to0 expensive! Peter: Wel, thare are sowie shops in the Pcc Canire ancl on Robson Sire, or yu can go to Gastown, There are a lt of ‘good souvenir shops down there. | recommend Gastown, Is the od part of ‘heat. ‘Woman: OK. How do I get there? Petor: Wol, I's tonto fitoen-minute wak ‘You can Woman: Fiteen minutes! No way. Ware ‘can | tako a cab? Peter: You can find one right outside the hotel entrance. Woman: Thanks, 16 Itineraries 1a hy Josie: What ara wa doing on June tt? Cecilia: Uh, wo'e going to Eureka in the morning, then cruising the Pacific nthe attencon. Why? Josie: Wel, i's my bithay thats al Cociia: Your birthday? Then your ‘employment record's wrong .. Look, | have ithe Josie: No, it's rant Cecilia: But it says your bithday’s in January January Oth remember because my sister's brthday fs January 7th. Josie: Ani Sorry. yes, My mistake “1/6/81 is Bish style, tst June 1981. In ‘America 1/6/81 is January 6th CCocita: Ofcourse! You put cay-noith-year ‘Josie: And you put month-cay-year. always meke a mistako with that! Cecilia: June 1st? OK, Jos, wa're going to have party for you on Friday 18 Connections 13 fy call 1, Part 1: Edgar: Try agan ... 9-321-7e4 ‘Message: Thank you for caling .. SouthCal “Tour Edgar: Good mexning Message: .. Your calli ina cal-waiting system. Your cal is important tous. Please hod unt one of ou telephone operators Is ‘too Edgar: Como on! Message: Thank you for hong, Your cal is Ina callwating system. Your cal is Important to us. Please hold until one of ‘ur telephone operators is free Edgar: On, no, | don't have al day! “Message: Thank you for Holding. Your cal is Edgar: Final Operator: Pardon me? 138 call, Part 2: ‘Operator: SouthCal Tours Thank you for waiting, This & Michael speaking. How may Ihe you? Edgar: May | speak to Ms. Ldwe, ploase? Operator: Please bear with me. Frm ‘connecting you. Edgar: Thank you, 135 fy Call 1, Part 3 ‘Answering machine: Weloorne to the Sprint voice maibox of Cathy Lowe. m not at my desk right now. Please leave your rane and rumber after the tone, and call you back. Thankyou for cain, Edgar: An, yes. Fight, Good morning, Ms. ‘Lowe. How are you? min San Diego fora few days, or business, and I want to maet vwth you about your travel brochure for next year. Fight row Im staying atthe (Quantity Inn downtown, near Balboa Park, and |... Oh, nol That's the end ofthe message, My namel She doesn't have my natnel OK, | can cal again this afternoon ied cal: Edgar ht 9, non 71.0291 Mawsage: This Sonburt Tova. yo oo alng oma oucetone phone. press 8 Tereseatns pss 3 traced iometlon press? you wen & ‘brochure. For other inguitios press 0, oF hold the ne for an operator, Edgars this atouch-tone phone? | quess 80, press 0. ‘Operator: Sunburst Tava. Can |help you? Edgar: Fighll Can | speak to Steve Cantor, please? ‘Operator: Mr. Cantor srt in the oioe today, Do you want his assistant? Edgar: No, | can cal tomorrow. Thanks anyway, Operator: You'e welcome. 19 Fast food 138 fy Server: Halo again ‘Jack: An oe cream, poase. ‘Server: Would you Ike vaila, chocolate or 2 wit? Jack: A sve ‘Server: There you go. Two forty-eight wath the tax sack: OK, Server: Hin. |can't make change fora hundred. Do you have anything salir? Jack: Uh, not realy | want to change the hundred, Server: Sony Uh, there was thirteen dors ‘change from the burger, ‘Jack: Oh, yea Wel, | guess | have the ‘pact amount, Tha’s two, and twenty-five, thity-fve, forty-five .. and three cents. ‘Server: Thanks. 23 Your company 18 fy Alicia: So, Simon. What's yourjob here? ‘Simon: I'm Mi. Dawson's assistant. ‘Alicia: Who's Mr. Dawson? Simon: He's the Pubicty Manager You" going to maet him this afternoon, ‘Alicia: Right. What do you do exactly? ‘Simon: m responsibe for brochures ~ our ‘own brochures and brochures from marketing companies ~ Ike Sagebrush Marketing Alicia: So, Mr, Dawson's your boss? ‘Simon: Not exactly, He just tho head of my department. You sae, Mr, Dawson reports to the Marketing Director, Mr. Burgess. Mr BBurgessisin charge of marketing, publicity, and sales. ‘Alicia: Do you do any work on the ships? ‘Simon: No, not realy. The company has two ivsions, sales and operators, Each division has a vee-Poe— soey, a Viow President. For example, Mr. Burgess reports to the Vice President in charge of sales. Her name's Ms. Wanov. Al the ships’ captains report to Mr, Perez who's responsibe for all operations ‘Alicia: So, Ms. Wanov's the big boss then!‘Simon: Un, yes. forme, she's the big ‘boss, OF courso sha has a boss, too. That's Patricia Brooke, the Chief Executive Officer, And | guess above her theres Sven Hansen, the company President. ‘Alicia: Wow! It sounds complicated. ‘Simon: tis. Belove me, its! 26 Arrangements (2 hy ‘Jack: OK, forgot rect flgts. Can I transfor ‘through another arport? ‘Agent: Yes... you can go via Denver. That ight won't leave Vancouver unt sb fity- fhe. Jack: When's the ast checkin for Eeoney ‘Class? ‘Agent: Si o'clock willbe OK. Jack: When wil | got to Denver? ‘Agent: Nine twenty Mountain Time. Its an hour atoad of Vancouver Jack: Un huh, and when wl the Phoenix fight eave? Agent: Five ater ten, But don't worry, you"! make ‘Jack: So, what time will get to Phoenix? ‘Agent: By the time you get to Phoenix, bb ten after midright Do you want to take that fight? Jack: OK... Sure, that’s fn. 29 Phone systems (2 hy Ifyou know the extension nuriber you equi, you can key tin after the tone. (Beep), you are cating froma touch-tone phone, you can choose one othe folowing options For sales, press 1. For accounts, press 2. For customer service, press 3, Fora other inquiries press 0, or hold for an operator. 25 Part: Operator: Thank you for caling Pacific Rm Cruises, This is Stephanie speaking, How may |help you? | Edgar: want to speak to Simon Chang, please, ‘Operator: And may | say who's caling? Edgar: Yes. This is Edgar Young of AmCan Travel ‘Operator: Thank you, Mr. Young. Please hota (216 Part 2: ‘Secretary: This s Simon Chang's phone. ‘Operator: There's a Mr. Young trom AmCan “Tavol on te ne, Secretary: Simon's in a meting, Hold on ‘Son? ‘Simon: Yes? ‘Secretary: Edgar Young's onthe ine. Do ‘you want to speak wth him? ‘Simon: Nol Tal him I'm n'a meeting, and tol hie that I cal him ater ‘Secretary: Holo? Put hi through on my ‘extension Operator: OX ae Parts: Operator: I'm puting you through now. Edgar: Thank you. ‘Secretary: This is Mr. Chang's assistant, ‘How may Ielp you? Edgar: Can | speak to Simon, please? Secretary: I'm arid he's ina meeting, Mr Young. Can ake a message? Edgar: I's important. Cant you interupt i? Secretary: I'm afraid not, Mr. Young, Do you want him to call you back? Edgar: | quess so. ‘Secretary: Doos he have your number? Edgar: Yes, he does, Thank you. Edgar: Oh, no! He has my number in ‘Vancouver. He doesnt know tha I'm in San Diego! 82 Directory assistance (an fy Jack: Plrre Duchamp... be ves in ‘Vancouver, s0 I's local area code. OK. dust 855-1212, Operator: Directory assistance. Which cy? sack: Vancouver, Operator: What name? Jack: Duchamp, P. (Operator: Address: Jack: I don't know .. tts over in North Vancouver somewor. Recording: The number you requir is 411- ‘9008. 23 Oy ‘Jack: | don’t have Dariene's number ether, ‘Ah, wel, Directory assistanoe again Phoonax that's 1, 602, then 555-1212. Operator Directory assistance. Which city? ‘Jack: Scottsdale. Operator: What name? Jack: Kennedy, Dalene, North Highland Drive, Recording: The number you racials 732 1190. 88 Attractions Dh Description 1 Simon: Ths s prety cificut to get a picture cf. The postcards usualy have vows from te bottom of the canyon ~ tha canyon is seventy meters deep. Or you can take ‘people walking across from one end, ‘Thats easy. 1 yp Description 2: ‘Simon: Everyone takes the same shot of this. The clock in the middle, You need a lot of people in the shot, and you could {ake shots of street cafés or boutiques as wel. This is where the oy startad 18 Sy Description 3: ‘Simon: We noed to ride tis anyway, on aur ‘way across the harbor to Capdano and Grouse Mountain. Anyway, wile we're on board we can get some great shots ofthe ‘waterfront and of North Vancouver. think it a good picture on its own. You don't ‘get these every! Ue Description 4: ‘Simon: The Views are fantastic on a sunny {day You’ 1,200 meters up at tha top. ‘Theresa chai up there — inthe winter they use it forthe sk un, in summer its Justa sightseeing id. 85 The menu 1 Weiter: Hi there, My narie's Wan, and I'm your server for today. Do you want more time to look atthe menu? No? OK, now ‘ur chet tis evening i Jean-Paul, and everything on the men is really great Maybe I can give you my personal recommendation? Is that OK, folks? Wel, | love everyting on the menu, but tonight the ofiled tuna steak is fentastic. This is deep-sea Bluefin tuna fom unpolited Paco Ocean waters around Havel ts giled with itle genuine Italian extra- vgn olve ol, fresh basil and gel, than a ‘fresh lomon sauce — when | say fresh, | ‘mean tha sauce and the lemons are fresh the lamons were picked from the tree this moming~ the sauce is dizled over the tuna, That comes with a vegetable selection; we have 2uechin, eggpiant, ane tomato this evening 23s Cecilia Walter: OK, ma'am. Are you ready to order? Cecilia: Sure, have the melon wth Parma ham, folowed by the beet steak. Waiter: How do you want the steak? Cecilia: Mm, well done, Waiter: OK. What do you want with that? Cecilia: Tha sala, Walter Do you want a dressing on that? Cecilia: Yes. Un, ol and vinogarWaiter: Ard for dessert? Do you want to ‘order naw or ter? Cecilia: Now, Uh. the stawbenles, please Waiter: OK. Thank you (232 iy Kenji Waiter: Are you ready to order, sr? Kenji: Thanks. ko the spinach and bacon salad... Dos thal havea dressing? Waiter: Yes, it does. thas an edra-virgin ‘lve ol cressing with lime, garlic and fresh herbs. Kenji: That's fina. And, uy fh the tua, It ‘sounds great. With baked potato. Waiter: Thank you. Would you tke to order dessert now? Kenji No. Mi choose dessert later. Thank ou. Waiter: You're welcome, 13 Josie Waiter: And for you, mara? Josie: Mm, try the tomato end mazzarala salad for starters, uh, thon the sti-tiod vogotables, please. Waiter: Tat comes on its own. Is that OK? Josie: Yes, that's ne. Oh, andi ke a Key lime pi, please. Thanks, Waiter: OK 99 Sales talk ay Marsha: Excuse me Mr Hudson my phone. Yes? Marsha speaking? Stefan: Holo, Marsha. This Stofan ftom (Cruse Supplies Company. Marsha: Stefen! Helo. | was going to call you back ‘Stefan: know, But there's a problem with your order, Marsha: A problem? What kind of a probiem? ‘Stefan: We have the Peri. But we don't have throe thousand extra bottles of Evan. We're going to get some nex! week ‘Marsha: Next woek? | need them forthe Pacile Rim Voyager on Sunday, June Sr, ‘Stefan: We'll have them on Monday the 4th, “Marsha: Monday's too ltel need them on, Sunday. ‘Stefan: I'm vory sory, Marsha, Theres nothing | can do. ‘Marsha: OK, thanks for cling, ‘Stefan: OK. Bye .. and sony again. ‘Mareha: U, Mk, Hudson? sack: Yes? ‘Marsha: Do you have three thousand bottles ‘of Absolutely Aizona herein Vancouver? 41 Lets make a deal 6 Yes, | know Albion Amedica, Db Albion-America was in our brochure last year We do a lot of busin with Pacic Fim Paciic Fim is a very modern compary. fe Albion-Armerica has larger ships, thal’ true, We had alot of passenger comments ‘about Abion-America. ‘44 Your cabin 253 Ap ‘Maria: OK, hare’s the TV. And here's the remote Control, You can get the on-board Information service on channel 1. I has @ {guide to the ship and information about ‘excursions, Channel 2s video movies, Thal operates 24 hours a dey. Arc channel Sis entertainment. cartoons, sit- coms, that Kind of thing. From 6 arm. to 6 p.m, I's kids’ programs. Channels 4 trough 7 ae satelite channels. Channel 4 16 CNN Nows, then 5 is the sports channel ~ baseball and athletics, you know wiat | ‘mean. Then 6 is satalite entertainment, ‘and 7 is new movies. You can get ’ormation on your charge account on channel 8 ‘Alicia That's OK. Pacific im Cruises are picking up my tabt Maria Really? That's great. Then Channel 9 has children’s ideo games. You can access various games, Alicia: | dont think that one's for mat “Maria Yea | don't ce video games ether. 45 Making friends 256 Ap Josie Camobot? ‘Wo met yesterday in Coca office? \We tated about photos of the excursions? rm Bxitin? \We talked for an hour? You told me al about your famiy? ‘And your boyfriend? "bought you a tink? 47 Good news 2 fig Kenjk: Mr Perez? Ths is Ken Nekamura speaking Mr. Perez: Whore were you? Kenjé: Sony, Mr. Perez | was coaching some passengers. Mr. Perez: Do you know Mi O’Connt? Kenji: Yes, | know Paul O'Connel. He's the Entertarment Drector on the Pacis Ria Explorer. @ (Me. Perez: Well he had @ bad accident, He fall var ona glacier, Ken Oh, dee. 'm sony to hear that. How ishe? Mr, Perez: He's coming out of the hospital ext weak Kenjé Good, i's not serous then Mr, Perez: Ho broke his ag badly. He's going to be away tom werk for sic months. Kenji: Oh, | see. Sx montis? Mr. Perez: That's right, You're going to be in Vancouver on Sunday, aren't you? Konjé: Yes, we're gong to bein Vancouver ‘on Sunday, Mr, Perez: We, | want you to be the new Entertainment Director on the Pact Rn Explorer. Konjé: Sony, can you say that again? Mr. Perez: | want you tobbe the new Entertainment Director on the Pace Rin Explorer. Kenji: Wel, thank you. Thank you very ‘much, Mr. Perez: So you'l take tho job? Kenji: Yes, su, take it Mr. Perez: Good. Very good. Kenji: Un, who's going to tall Cciia Grant? ‘Mr. Perez: | called har this momning, Kenji Fight. She knows altoady Mr. Perez: And Syrosta Martin wil take your 0 88 Sports Manager on the Voyage. s that OK? Kenji: Yes, Syroeta willbe grat Mr. Perez: Can you tol hor? Kenji: Yes, Ito hr right now. ‘Mr, Perez: Goodbye, Mi. Nakamura, Kenji: Goodtye, sit 48 Goodbye 25 Ay \Will Josie and Ken meet again? \Will Ken be successtulin his new job? Will Aicia ever return to Vancouver? \Will Alicia sea Simon Chang before she fies ‘back to San Diego? \Will Pactic Fim Cruises buy more Absolutely ‘Aszona mineral water? ‘Will Jack Hudson ever return to Canada? Why oid Edgar Young fy up to Anchorage? \Will Edgar Young finally meet with Alicia?” Will Alicia take pictures for AmCan Traver?O=——— Communication Activities qos COMMUNICATION ACTIVITY A RCC Cura 1. You are an Immigration Officer in Britain. Student 2is a visitor. Ask questions and complete the landing card with your partner's information, ¢.g. What's your family name? ‘What's your date of birth? What's your occupation / job? What's your address on arrival in the U.K.? 2 You are a visitor to Canada. Student 2 is a Canadian Immigration Officer. Help Student 2 fil out the Canadian landing card by answering their questions. COMMUNICATION ACTIVITY B E POL ib You have the meaning of the words highlighted in blue. Your partner has the meaning of the words highlighted in pink. Explain your words to your partner. shuttle bus - “= bus that leaves at regular times and goes between two locations, ®very 80 minutes ~the buses leave at 9:00, 9:20, 10:00, 10:20, ete. ‘moter— taxi taxi cabs have a meter. The meter shows the cost — e. 9. $1.20 per kilomet ; 9. $14 eter. atenle= At some times of day, there are alot of cars, b ‘oreyeles and trucks (attic). The trafic is heavy, VSS flat rate -: ‘ate the price is always the same. I's “ixed", There are no extras,| Core Yor Ve ou aed ea Ce) COLUMBIA Interview Student 2 and complete this registration card with his / her details. Vancouver, B.C. Guest Registration Card Room number: aaaao Family namé Qaaao034999009090909000000 First name(s): (07900003990900990900400000 Home address: Street: QoaoSoSaaSaao so sogeasoo0o0 City: 0999909999099999909099030 Zip code: ogog9003 Nationality: QosqsooG90000, Passport number: QUI Company name: Q0000400909000000090000 Company address: QU 2021400999900 09209900000900000000000000 Car license number: IOI Date of arrival: Qoaoo9oSs990000000 Date of departure: QUIUMIOIUOUIIOIOI00 Method of payment: On account American Express MasterCard — Q Diner's Club (visa By check — Cash Signature: Date: G0000905000a0a00 COMMUNICATION ACTIVITY D Neo ours 1 You are a travel agent. Answer Student 2's questions about the Alaska tour, below. 2 Your partner is a travel agent. You are asking about a seven-night cruise to the Pacific, Northwest which includes stops at Alert Bay, Victoria, Seattle, Tacoma and Eureka, e.g. When are we going? What date do we arrive in / leave Tacoma? Where day time ‘SEVEN NIGHTS ALASKA TOUR Vancouver ~ Skagway ~ Haines Juneau ~ Ketchikan - Vancouver ate day “oruise arrive / depart 163 Sunday ‘Vancouver, B.C. ‘Board from 4:00 p.m. (6/4 Monday | Cruising the inside passage (6% “Tuesday | At sea viewing glaciers (6/6 Wednesday | Skagway, Alaska 8:00 am. /3:00 p.m. Haines, Alaska 6:00 pm. / 10:30 pm (577 Thursday | Juneau, Alaska 7.00 am. /6:00 p.m. (Friday | Ketchikan, Alaska Cruising Misty Fjord 8:00 am. /3:00 p.m. (9 Saturday — | Atsea “I (8710 Sunday | Vancouver, BC. ‘Aarive 10:00 a.mMUU ey alo eX ia a Piet ia 1 Ask your partner questions. Complete the prices on this ment. The Delta 2 Answer Student 2's questions. Chick Inn Delta Fried Chicken Li Delta Fried Chicken Breast 86.99 Chicken Caesar Salad . Delta Pasta with Chicken $5.39 Portion of fries - regular vlarge $1.99 - extra large Sodas Delta Cola, Delta Lime regular - 12.07 $0. lags + Bezsose extra large ~ 82 07 $1.59 Colombian Coffee English Breakfast Tea $4.49 COMMUNICATION ACTIVITY F ieee a 1 Answer Student 2's questions about this daily routine: 2 Ask Student 2 about the daily routine they have, e.g. Whose routine is it? What does she first do? 8 Find a time when Ken and Laura can meet. ‘THE PACIFIC RIM VOYAGER ‘Tam. Meet with sports organizers Bam. Open swimming pool 1pm. Lunch 2pm. Help with sports activities, pam. Dinner Bpim. Close swimming pool ‘Spm. Take reservations for the next day Worksheet: Ken Nakamura, Sports Manager Gam. Check passenger reservations for sports activitiesCOMMUNICATION ACTIVITY G Neer cr a 1 You are a traveler in Vancouver. Student 2is a eS travel agent. You want to get to St. Louis on fenaee ‘Thursday night. Ask for information. ce 2 You are a travel agent. Student 2 is asking you about flights from Vancouver to San Diego. You have this information: COMMUNICATION ACTI Necture fea 1 Answer Student 2's questions about Edgar Young. 2 Student 2 has information about Alicia Romero. ‘You have this information about him: ‘Ask questions about her, e.g. Where was she born? What was her last job? How long was she Edgar Young Born: Tampa, Florida / Education: Master's degree in Business Administration Work history: Assistant Manager — Delta Airlines, Atlanta, 3 years) NS ‘Travel Agency Manager ~ Chicago, 5 years Representative - AmCan Travel, Chicago, 2 years Manager - AmCan Travel, Seattle office, 6 years Sales Director, Aman Travel, Vancouver eI o VitelXoui Lh Al Ba Veo ca) SUNTAN LOTION 1 You are a sales representative. Made in Alaskat Tell Student 2 about this suntan lotion: 2 Listen to Student 2 try to sell you a product. 3 Will you buy Student 2's product? Why / why not? @ Amazing Alaska is sold in ono liter bottles, and costs $2.95 a bottle. I's the cheapest suntan lotion, (@ Alaska is the coldest state in the U.S.A, but the sun is very bright in the summer © Sunburn is very dangerous. © Ghipreaeon ner ® ‘Amazing Alaska is made from oi‘4 Ce oy Uo outline Nicos ‘Ask questions about Albion- ‘America and complete the table. ‘Then compare Albion-America and Pacific Rim Cruises, e.g. Albion-America has more ships. Pacific Rim Cruises has fewer ships. Pacific Rim Albion-America Cruises number of ships 3 average age of ships 5 years average number of cabins per ship 275 passengers last year 62,500 cabins with balconies 240 on each ship restaurants per ship three cinemas per ship one video channels on TV eight swimming pools per ship one average vacation cost for 7 days $3,450 Neetu You are the manager of the Quantity Inn Hotel in San Diego. There are two “Guest Comments” forms in every room. Mr. Edgar Young checked out last week, and he gave the reception clerk a blank Guest Comments form ~ he completed one, but took it with him by mistake. You have a blank form. You are calling ‘Mr. Young and asking about his stay. CoLUIUU od Urea Lb as Was your checkin tat? You check-out ast? © Our rception corks ena? Youn BeDRCoM — Was your room cean? Was itcomtoraie? td you tke he tutu? Teene sme _ Our operators frienc ae Staten ceo ROOM service —— ol ince | Was the food good? QUANTITY RESTAURANT? dl you thik of the ier et Did You tke our menu? | voices a What was our tar Did the act uy service tke? ‘mak clean your toom weir? EweLovees 02 any usta esa speci tanks? AND FINALLY. 5 this Your ist stay Would you tke to stay wt at nn? with us againe PERSONAL DETaLS ‘Thank you for ebbing us Manca Hops, Gna Mango Gone Man Suanty in Holts Group nee, [ Suen tn Hotel Grom, Cr ongwy CLV ey Ue Ca Lh a ier os) Role-play a dialog in the store. You are the customer, Student 2 is the sales assistant. Look at the pictures in Unit 46. Use the following information to help you bargain. * You want several of each item. * Ask about shipping charges. fof UN oe Ue Cou Le aL cet ee) 1 Read the ending to the dialog. Happy ending: One year later After the cruise, Josie and Ken telephoned each ‘other every day. In September, Josie moved to the Pacific Rim Explorer. Josie and Ken were married in March. Cecilia Grant was Josie's Maid of Honor. Alicia returned to San Diego. Simon Chang went there on vacation in December. Simon and Alicia are {good friends. Alicia's brochure won a prize for “Best Advertising Pictures of The Year". Alicia now works for herself. Her most recent series of pictures, Movie 2 Student 2 has an unhappy ending to the dialog. Discuss both endings, and decide on the most appropriate. ef IM oy Ure eo TLR AT Tet are) 1 You are a visitor to Britain. Student 1 is a British Immigration Officer. Help Student 1 fill out the British landing card by answering their questions. 2 You are an Immigration Officer in Canada. Student 1 is a visitor. Ask questions and complete the landing card with your partner's information, e.g. What's your first name? What's your middle initia? ‘Where are you arriving from? ‘What's the purpose of your visit? "Try to negotiate a discount. * Each item will go to a different address. Stars of the Year, is a best-selling book. Absolutely Arizona Mineral Waters was very popular. It's now the number-three selling mineral water in North America. Now Jack can afford to stay at the best hotels, even at the Columbia Towers in Vancouver, where Pear! Li is now General Manager. Edgar Young lost his job at AmCan Travel. He's now a tour guide. He shows American tourists around England. [= =a 444 |Oo View Cou a) Totus) You have the meaning of the words highlighted in pink. Your partner has the meaning of the words highlighted in blue. Explain your words to your partner. the big, important hotels in the center of the city 1 downtown hotels ~ major dow party 2 group of people who ae traveling togethes i oaarge luxury vehicle (aca ora van ora small BS) imousine (a ‘A limousine doesn't have a r™ ; ronslor to change from one bus or Plane toa diferent Pus oF plane. ———_«€ COMMUNICATION ACTIVITY P Tar ue) Interview Student 1, and complete this registration card with his / her details. Room: ec Title/Mitary rank (MeiMrs(MsJOther): OOOOOOo0 Family name: oon * INOOOooooor First name: noo rider Cope OES Address 8 Qoonoooogo0o0oo Street: roo oe NodeDoooo00o00005ao08 Si NODC 0000050000808 ale SoO0000 000000080053 rene: COO OOOnaooNaGssSsAg Business name: Neosocoo9osq00000o09 Business address: OOOOOO501 INOOoRAgooo SoSo0q0000000nse0000 Nodenoonocaso0o0Rago9 Business telephone SenuseneeresTaers 100 lusiness fax OonncG900555 Satlense tes ooooogo rive Sodo05n5o0505 pearl Tdo0o0000 ae Sooncoconenscnseso9g Visa American Eq Mastercard Cl Quanciy tan Card . 5 Other Sanne Signature: Dae MontiOm ran ceEE ESNEA} & BRT) 1. Your partner is a travel agent. You are asking about a seven-night cruise to Alaska which includes stops at Skagway, Haines, Juneau and Ketchikan, e.g. When are we going? What date do we arrive in / leave Skagway? Where day time 2 You are a travel agent. Answer Student 1's questions about the Pacific Northwest cruise, below. ‘SEVEN NIGHTS PACIFIC NORTHWEST CRUISE Vancouver ~ Alert Bay ~ Victoria ~ Seattle - Tacoma ~ Eureka ~ Vancouver [date day arrive / depart (6/10 Sunday Board from 4:00 p.m. (6717 Monday Alert Bay,8.C. | 9:00.am./1:00 pm. (e2 Tuesday Victoria, B.C. 8:00 a.m. /6:00 p.m. [613 Wednesday | Seattle, Washington 8:00 am. /5:90 p.m. (e'4 Thursday Cruising Puget Sound Tacoma, Washington 4:00 p.m. /9:00 p.m. \e/t5 Friday Eureka, California am. /6:00 p.m. le/t6 Saturday Cruising the Pacific = 'e/t7 Sunday Vancouver, B.C. COMMUNICATION ACTIVITY R. Preece) 4 Answer Student 1's questions. 2 Ask your partner questions. The Delta Complete the prices on this menu. hice Delta Fried Chicken Leg $4.99 Delta Fried Chicken Breast — Chicken Caesar Salad $6.99 Delta Pasta with Chicken Portion of fries - regular $1.29 - large - extra large $2.99 Sodas Delta Cola, Delta Lime regular = 1202 — large -200z $1.39 extra large -320z __ Colombian Coffee $1.49 English Breakfast Tea‘4 UU rer Virol e Cou TL a) enue 1 Ask Student 1 about the daily routine they have, e.g. Whose routine is it? What does he first do? 2 Answer Student 1's questions about this. ae daily routine. PACIFIC Ri 3 Find a time when Laura and Ken can meet. RU! THE PACIFIC RIM VovAGER Worksheet: Laura P, t atterson, He Tau it | Health Clubs 3.2m Meet with Heath Cub personnel MaMa9er 8am. Open ctib @m. Check passenger reservati ervati trainers, saunas, ete Massages, 11 a.m-Take aerobics class 1 p.m. Lunch 2p.m. Work on Health Club recept 5 p.m. Take aerobics class PO” M8 Spm. Dinner p.m. Close Health Club COMMUNICATION ACTIVITY T Bic. Vineet rey ij 1 You are a travel agent. Student 1 is asking you 2 You are a traveler in Vancouver. Student 1 is a about flights from Vancouver to St. Louis. You have _travel agent. You want to get to San Diego on ‘Thursday night. Ask for information. this information:& PoC MIU ey Ure), B Xo] Neer cue) 1 Student 2 has information about Edgar Young. 2 Answer Student 1's questions about Alicia ‘Ask questions about him, e.g. Romero. You have this information about her: Where was he born? What was his last job? Alicia Romero r So] Born: San Diego, California 2 School: San Diego, California College: USC (University of Southern California), San Diego, 4 years { | | Degree in Art (majoring in Photography) Experience: Photographic Assistant, Kiddie Portraits, Del Mar, 4 weeks Photographic Assistant, San Diego Sun newspaper, 2 years Official photographer, Janet Jackson U.S. Tour, 3 months \ Now: Photographer, Sagebrush Marketing COMMUNICATION ACTIVITY V eR ie ae 3 Datel een 1 Listen to Student 1 try to sell you PITTSBURGH GENUINE a product. del d en , Bea n 2 Will you buy Student 1's product? a eos eS ? 3 You are a sales representative. Tell Student 1 about this pizza product: aa rete a Gate oe peda 3 Se Calerty eu | | Why / why not? ff "depo 9 ce cine ie coo age aed eee COMMUNICATION ACTIVITY W ite reor cue} ‘Ask questions about Pacific Albion-America Pacific Rim average vacation cost for 7 days $2,750 . Rim and complete the table. ) Cruises Then compare Albion-America | and Pacific Rim Cruises, e.g. Eee ul 1 AblorAmarioshesmorsenps. sver=g8 age of alps 20 years pgene ein Crises res ee average number of cabins per ship 850 cia passengers last year 238,000 : ‘cabins with balconies {60 on each ship restaurants per ship two cinemas per ship none video channels on TV three ‘swimming pools per ship twoa Rey ur Cou ia dd ieee ie) You are going to role-play Edgar Young. There are two “Guest Comments” forms in every room at the Quantity Inn Hotel in San Diego. You checked out last week, and you gave the reception clerk a blank Guest Comments form you completed one, but took it with you by mistake. You have the completed form. The hotel manager is calling you and asking about your stay. ‘Answer using your completed form. GUEST COMMENTS. Please take a few minutes to camplate this form. "You may leave It with reception or mal to us, Excelent [Good | Fav | Poor RECEPTION Was your check-in fast? Was your check-out fast? Were our reception clerks tena? YOUR BEDROOM Was your room clean? Was itcomiortabie? Dil you ke the fursiture? ‘TELEPHONE SERVICE Were our operators friendly and polte? Was the service fast? SS ‘QUANTITY RESTAURANT ROOM SERVICE ‘Was the service fast? Did you tke ow menu? ‘Was the food good? ‘What id you thin ofthe quality of food? ‘What was the service ike? Di you tke our menu? RBS HOUSEKEEPING ‘what was our laundry service tk?» Di the room maid clean your room wot? AS EMPLOYEES Do any of ou staff deserve special thanks? [AND FINALLY ‘Was this your first stay at a Quantty inn? Would you like to stay with us again? Name Ao! I conruarae ro You, no You vee wee ‘soe. You ode t1em To Uarontntr, no. Ceeraut nr PERSONAL DETAILS Name: & Yous oom no: 23 Dates of Sty: 2 ae fr ‘Tank you for hoping us. Miranda Hepsburg, General Manager, Quanty Inn Hotels Group, Cleveland, Ohio. Role-play a dialog in the store. You are the sales, assistant. Student 1 is the customer. Look at the pictures in Unit 46. Baseball cap Rata Here is some information about the items on sale. ees $10.99 / Cost: $2 Read it before you bargain with the customer! Not possible unless shipped Oo with other items, ‘Awooden carving of a bear Retail price: $195 / Cost: $95 Shipping: (U.S. / Canada) O approximately $12.50 each ’ Photographs in frames Feta $39.99 / Cost: pictures 75¢, trame $3.99 {you put them together in the shop.) Shipping: $6 (there is glass in the frames.) Pure wool blankets Retail price: $95 / Cost: $60 (they' because you have a lot of nee re on sale ‘Shipping: (U.S. / (theyre Rosny Caan) about $20 each COMMUNICATION AC’ ieee une} 1 Read the ending to the dialog. Unhappy ending: One year later ‘Simon left Pacific Rim Cruises in April, at the After the cruise, Josie and Ken never saw ‘same time that the Columbia Towers Hotel each other again. Ken was only interested in fired Pearl Li because she was rude to an his job. Josie was tired of cruise ships, and —_ important customer (Edgar Young). Simon she returned to Britain, Alicia retumed to San _ now works for AmCan Travel. He hates Diego. Edgar Young became the Chief Edgar Young, Jack Hudson doesn’t work for Executive Officer of AmCan Travel and ‘Absolutely Arizona anymore. After the moved to San Diego. Alicia worked forhim salmonella outbreak on the Pacific Rim and had several arguments with him. She left Voyager in August, Absolutely Arizona went his company in January. She now takes bust. Jack is unemployed. ictures of tourists in Las Vegas for $1.95 a picture. She never saw Simon Chang again. 2 Student 1 has a happy ending to the dialog. Discuss both endings, and decide on the most appropriate.Grammar Files es [erawanieiccitemmee |, alan Remember: Use @ before the sound of consonants ‘Some consonants are silent, or the sound is a vowel (iclartignkAniniplqirisstviwinyi2). sound: ‘@ book / @ computer / a disk /a fight / ‘an honest answer / 30 miles an hour / an MD / 2 good grade /a jeans shop. ‘an HD computer disc / an x-ray Use an before the sound of vowels (/e//o/u) "an Aople computer an ext / am idea (Consonant capital letters witha vowel sound are FH,LM,N, R, 8, %) ‘an operating system / an umbrella ‘The indefinite article agrees withthe next word, net with Often u/ eu have a y consonant sound at the beginning the next noun: of a word: ‘an open book /@ long inquiry / a few oranges / ‘university /a United Airlines ticket / an easy exercise U.S. Senator /a European diplomat / a Euro We use a / an for jobs and categories: ‘She's an engineer. not She‘-engineer He's an officer. ‘Are you a student? A turkey isa bird. A guitar is a musical instrument. articles We use the for: Give me @ blus pen. 1 the names of oceans, rivers, important buildings, hotels, ere are several pens. Three are blue. Give me any of the Festaurants, boats etc.: Me er ay The Pacific Ocean / The Panama Canal / ee The Colorado River / The CN Tower / Give me the blue pen. The Smithsonian Museum / (There is only one blue pen. Give it to me.) The Ten Movie Theater / The Four Seasons Hotel / It’s on the second floor The Panama Hat Restaurant / Cecilia Grant is the manager of the department. The Pacific Rim Voyager Where's the restroom? We always say: 2 the official names of some countries / states ~ especially ‘the sun | the Earth / the ocean with of the police | the air force The United States of America / Tho United Kingdom / The Province of Ontario / We usually say The State of Oregon lay the guitar / play the piano (ut play guitar is becoming more frequent) Soother place / company names with of the for places The Bank of America ! The coast of Texas / c The west of Canada \We do not use the for most place names: pee eee 4 plural names of countries and places: ei Once St rie The Philipines / The Netherlands / The Rocky eee venue. Mountains / The Aleutian Islands / The South Pole Thoy have an office downtown, The fight leaves from Kennedy Airport. demonstratives, Union Street Station is right over there ths that thse and those are donors is famous. singular plural Ronettes near (here) this: these far there) that those / possessive adjectives ~ 5, imperatives - 8, adjectives ~ 7, adverbs ~ &, quantity ~ 9, present continuous ~ 10, likes and dislikes ~ 11, present simple - 12, was and were ~ 13, past simple ~ 14, going to future ~ 15, | iture - 16, comparison 17, location and movement - 18, modats ~19,iregular verbs, past tense ~ 20 | Grammar Files Index: indefinite articles ~1, definite articles / demonstrative -2, to be ~9, have 4 pronouns »[fonmanrusscie I, 1 am uy Rae EE BP No, tmnt ‘m hor Talia Eos Pg you aren ete (etree Isnt she ted? we amnot a student 1 asuaon they He is ‘Ameican, re you—Amorcan? Ter caste She's ent we the iam they it ‘snot isnot Initio be a en es a eset ree eee You're a Past participle: been They arent they root tho Note: for past tense, see was and arenot mF were, Grammar Fe 13, it Inthe USA. have got / has got / 1 have can \ No, 1 don't ‘ou | havegot eomemoney. | you)” |” you donee | VEN Got, eo. common, bit Wem Face tee pe bey ‘many people thnk tisnt “good rhe hauteiceal Ghana ae. ee English and prefer have / don’t have. haven't got he does. he doesn't. _n Britan have / don’t have is 1) He has it it becoming more popular (because of She has got : American TV and movies). Some get ‘eople think t "sounds more pole.” doesn't have or Buthhave got / haven't got isthe | hasn't got ‘Raval NG) NPP aweR) normal everyday form, you you if you ask quostions with Have you | wwe we {90t..?/ Has she got 2, answer with | SPOR a Wr thoy thoy Yos, Ihave I No, Ihave. | antl al Hye ating he has, he hasnt. ‘you ask questions with Do you have | we apen? it it =? | Does he have ...?, answer with they any brothers? Yes, 140 No, dont Does he Inthe U.S.A. you can hear mixed Doesn't she havo / have got examples. Understand ther, but don't it hhave /has /don'thave {doesn’t imitate them: Have you got the tine? \ have / Do you have..?/ Does she Yes, I do, It's 12:30. ‘have ..? is more common in American In spoken American and British | English. English, Have you got ..? often Have | got_acar? have got / has got / haven't got / sounds ike You got. Haven't you ‘anymoney? hasn't got / Have you got ..? / Has we apen? ‘ho got...? is more common in British i! they any brothers? English Hi he Note: But both forms are used and. Understood in both the U.S.A. and in Britain Hasn't she it Grammar Files Index: indefinite articles ~ 1, definite articles / demonstratives - 2, to be ~, have ~ 4, pronouns / possessive adjectives - 5, imperatives ~ 6, adjectives ~ 7, adverbs ~ 8, quantity ~ 9, present continuous ~ 10,@ 3 possessive adjective Its his book. / My uncle fives in LA. / Our ciass is smal 4 reflexive pronoun Holp yourselves to salad. / Get yourself a plate. 5 Indefinite pronouns 1 subject pronoun 1 don't like her / She doesn't ike me. / We're working hard. There's someone at the door. Who is it? 2 object pronoun Is there anything in the fridge? I'm realy hungry. Give it to me. / Look at them. / He's talking to hor. It a small town somewhere near Seattle. We use the imperative to give the negative emphatic uses Instructions, to give orders, to make Don't talk. ‘We can emphasize an imperative offers, suggestions and requests. Don't worry. with do: Don't press that button. Please, sit down. ‘The imperative i the same as the Don't turn left, tum right. (stronger) Prease, do sit down. infinitive without to: Be quiet. Come here. signs use do not (stronger) Do be quiet! Listen. DONOTPARKHERE =“ Close that door Look at tis DONOT STOP (Stronger) Do close that door! ross this button. Take a right. the verb to bo Give me that book. Be careful. Enjoy your meal Bo quict. Don't be stupia. ‘Adjectives come before the noun: to be + adjective verbs of perception + adjective Its @ big ship. They're American, ‘feel hot. Ho's 2 tall guy with glasses. It's cola. You look tired. Can | have the blue pen, Vn tired. ‘They seem happy. please? ‘Are you busy? We fee! great. It tastes strange. Adjectives do not change their endings: He sounds interesting. ‘an old cer / an old man / ‘She looks Spanish. ‘an old woman They smell wonderful. fan old book / some old books / old people likes and dislikes ~ 11, present simple - 12, was and were ~ 13, past simple ~ 14, going to future ~ 15, I future ~ 116, comparison ~ 17, location and movement - 18, modals ~ 19, iregular verbs, past tense ~ 20,© frequency adverbs adverbs 1 position with the present simple Ken's @ good tennis player. He plays tennis well {good isan adjective (t answers the question "What kind of player is ho?) ‘well is an adverb (it answers the question "How does he = Se play?") We use an adverb of manner to tel us more about a verb: ‘She's running quickly. “How fast is she running?) wl . We use an adverb as a modifier for an adjective: 2h negates go ore IS a very interesting book ‘She doesn't usually anive late for work. ee ay ceod maar ‘8 postion with to be Most adverbs of manner have the regular ending -y: ‘Some adverbs of manner are irregular: ‘Some adverbs have a regular form and an irregular form. Examples are really / real and slowly / slow | 4 questions In writen English, use the regular form: | How often do you do that? Its a really difficult question. The car goes slowly. Do you ever (rink hot chocolate)? In everyday spoken English, the iregular form is common: Do you usually (ivear that to to work)? ts a real good burger bar. That car goes slow, Grammar Files Index: indefinite articles - 1, definite articles / demonstrative ~ 2, to be ~ 8, have ~ 4, pronouns / possessive adjectives ~ 5, imperatives ~ 6, adjectives - 7, adverbs - 8, quantity — 9, present continuous ~ 10, 7 likes and dislikes - 11, present simple ~ 12, was and were ~ 13, past simple - 14, going to future ~ 15, 's future ~ 16, comparison ~ 17, location and movement - 18, modals ~ 19, regular verbs, past tense - 201 uncountable nouns and countable nouns English nouns are in two groups. uncountable nouns: water, gas, cheese, butter, oll, time, ‘energy, space, baggage, money countable nouns: books, cars, kilobytes, ters of water, minutes, hours, Klowatts Uncountable nouns take a singular verb: There is some water. There wasn't any wine. There isn’t any time. How much mifk is there? Countable nouns take a plural verb: There are some bread rolls. There weren't any cookies. There aren't any glasses. ‘How many people are there at the party? Note: We can't count water, cheese, or time, but we can count liters or gallons (of water), bottles (of water), pounds or kilos (of cheese), packs (of cheese), minutes, hours, and seconds. 2some / any affirmative some negative ‘no/not.. any There's no water: / There isn’t any water. There are no glasses. / There aren't any glasses. question any There is some water. / There are some glasses. |s there any water? Are there any glasses? 3 how much? / how many? \We use How much for uncountables: How much water is there? We use How many for countables: How many glasses aro there? We also use How much for prices: How much is that bottled water? It's 99¢ a bottle. How much are those glasses? They're $3.50 each, 4.a lot of / lots of / little /a few We use a lot of or lots of for countable and uncountable nouns: There's a lot of water / There's lots of water. There are a lot of giasses. / There are lots of glasses. \We use a little for uncountables: There's (ony) a ite water. We use a few for countables: There are (only) a few glasses. row. working 2 present continuous + object Yes, 1 am. i 'm right now. you are. 1'm eating ice cream ‘mnot at the moment, we We're watching a show amnot at this time, they ony He is he fs He's driving a new car. She's she They're playing got isn't ft ‘snot 3 present continuous future isnot We use the present continuous for WHE Fea No, 1 ‘not future plans and appointments: eas you aren't, Vm meeting with them ' we tomorrow. ee they ‘She's going to the bank he isn't, ‘on Tuesday. seit she We're seeing our friends it this evening at 8:30, working now? ae ieta Sa ees Heist visitng us ext 2 y week, Isn't sho. atthe moment? 1 questions it at this time? What are you doing? What are you doing Ara PvE Where is he going? tomorrow / on Saturday / Aren't we Who is she talking to? ext summer? they When is it coming? Why am | feeling tired?eee Lik tea, Yes, | do. Senile Yerba salle iene aed ‘eal “These are examples of verbs which are Wen) (deat oa wasn 2S also usually in the present simple form, They] eRe nha ‘ot the present continuous: He likes opera. he does. a peed oe ee understand think doesn't ke ®t ee hope EEN 4 enjoy can be in the present simple No, I don't. ‘of present continuous: Do | tke tea? you donot, Habit: Do you enjoy TV programs Don't you enjoy football? we about crime? | we ‘swimming? they Now: Are you enjoying the movie? they work? he doesn't. Does he. opera? tea eee ics 5 We usually use the -ing form after poe ee it enjoy and the infinitive want. 2 other verbs for likes and dislikes. 1 like doing love hate We say “Ilke swimming.” NOT Hike ike dislike | He tote ‘These verbs are usualy in the present simple | form, not the present continuous. | We do not say: Hamiing— Or Hamat oe | You takea shower inthe morning. you you donot. We don't go to work at7 o'clock. we we They don't take shower early. they they He goes to work he does. she doesn't. She takes a showor she she does not. doesn't go to work it it doesn't take a shower 4 Questions Do 1 gotowork | every day? What do you do? Don't you takeashower in the morning? Where do they ive? we at 7 o'clock? When does he start work? they early? Whe doos she know? Doss he Boaavt pane 2 present simple time words ‘finish work at 6 o'clock / 7:30, 1 don't work an Sundays / Tuesdays. Wie don't work in the evening / morning. It doesn't snow in summer / July. | She drives to the city every day. They often play tennis. Prana Flos bnien: Sian ties —1, dattn thien /daroreaiees— ioe ham —& pace DC ieressse Sijoctvs 5, mpratnos 6, adjocives 7 acverbo 8. quanti 8, pron! continuoee 1,Was and were are the past simple of to be: 11 questions fate late there 1 was He wasn't. there She It We wore You weren't They Wes Wasn't he she it Were you Weren't we they Yes, | he she t you we they When were you in America? eae Mier te woo our ght? eae ihe wore you wi? as 2 past continuous lst Monde. Exe post continuous Grammar Fe 10. ; wae! wore + jest parton Twos wating foro. Sto wos wearing abe ject rea Me wore ings Pen it happenec Moco ‘hoy wore watching Tn th na las wor? Vin wore you dong? mene ese neice last Monday? intaaer Fe BT ROS he oa : ero i ‘they: [onawmanricerpsetsinte | 1 had You didn’t have He She t We They Did 1 have you they he she it Yes, 1 did, she likes and dislikes ~ 11, present simple — 12, was and were ~ 13, past simple ~ 14, going to future ~ 15, future ~ 116, comparison - 17, location and movement - 18, modals ~ 19, irregular verbs, past tense ~ 20 1 rogulr vers good | ao ee aad Rogilr verbs end vith -eln the afrmative past simple seat te (oSkat spt aro age a ra ges tien Pike |reite, lieder ver aval lee) cre ae ey ‘Self ioecall Merhalicaeel| Rene eta good ta 2 regular verbs abet et Thar cone vos ar regu Exar Sela! RE oT ote ea ee eter ee cea a ey ned 9 tat tres (re ae es bin{ GrawmaRrLets:coingtontwe =| 1 am —goingtobethere tomorrow. Yes, am. Not ‘mnt. 'm doit at 3:30, you are you aren, ‘'mnot seeyou on Thursday. we we am not In August. they they He is next week, ha Te he isn't She's next month. she she tient ‘next winter. it it ‘snot next year we tet Jn 2008. ee el ue What ae you going to do? Thay Nateet Where is she going to go? ae Who is he going to moet? ay When are they going to meet? am 1 goingto bethere tomorrow? ‘Are you doit at 3:20? Aren't we see you on Thursday? they in August? Is he next week? Isnt she next month? it next winter? next year? in 20087 ( 1 non-future meanings Tiel SS aan ae Tho future ote sed for non-uture" mesring: ; : ofr: i gat you cn ee deciding have that one ) We next year. requests: Will you open the door? * nea promo: sond te inormaton by e-mal They mna00s. shan! {nish Elihu ail or at parson cums wi iti atta ane wo | he kes ray __tuggentons: Sha we have something fo at? | an ee offers Shall! go you a ark? a You cannot wo win thoo example eer hnvery ermal Beh and Avera Engich eal an be es Used for afratves ao ee In Bich Engl nore loth negative form han. ‘Anercan Engle ie always sha not Shall used for legal documenis and order in both Brin 555s TSE CHI KET UNG GOSHEN Aven. Tre nein lo oorgr aw cy La : meee must : "Al soos shal have shot hai se a ‘he Prose sha por to Congres. ie See also ths mous eran Gl Fight ong We Shall — i Overcome” andthe gospel song "We Shale Be Moved.”‘Comparing: She's taller than all the other students in her class. Selecting: Anna's the tallest. / She's the tallest person I know. You can select from a group of two (as well as three or more): ‘Look at your book and my book. My book's the oldest. Remember! When you are comparing with than, you must use the comparative ‘Look at your book and my Book ‘My book's older than ‘ 1 comparatives i your book Don't forget than: 3 comparatives: (not) as. a «. This one is bigger than that one. "Tm as tall as my father. The Blue one is less expensive than the green one. ‘My book isn't as new as your book. ‘She's better at tennis than fe is. I's not as difficult as it looks. 2 superlatives (Old grammar books say: comparatives for two things, superlatives for ‘three or more things: There are two of them. They are both good, but this one is better. There are (st) of them. They are all good, but this one's the best. ‘This is useful, but not accurate. Don't think about the number of things, ‘but whether you're comparing, or selecting one thing from a group as the best (worst, fastest etc.). neste ose _ onde oc “ces sates age vetind int ot oo na pesnanal gel iba a ‘vie eo Mem He ones oaettem 5 twoigh wa oro‘should for advice and obligation: You should always back up ‘your work on als. You shouldn't crive so fast! ‘would for requests and offers: ''d ike a cup of coffee, please. Would you lke my address? ‘might and may for possibilty and permission: May |help you? May | eave the room? Itmay rain tomorrow. might be in Phoenix in July. ‘must / mustn't for very strong obligation: ‘can / cannot for ability and You must be here by 9 permission: ‘o'clock. can swim. | He can’t You mustn't smoke in public dance. / Gan | leave? places in California. ‘needn't when there is no obligation: You needn't finish that work now. You can do it tomorrow. present past simple present past simple am is/are was / were know knew begin began leave left bring brought lose lost buy bought make made come came ‘mean ‘meant cost cost pay paid do / does aid put ut rink drank say sald drive drove see saw eat ate soll sold fall fell send sent find found shut shut ty flew sit sat forget forget speak ‘spoke get got spend spent ‘ive gave take took ry went teach taught has / have had tell told heer heard think thought hold held understand understood keep kept write wrote<@o———— Vocabulary Files > Les n____ 1 -one 11 eleven. 21 ~ twenty-one 40 ~forty 41,000 ~ one thousand 2-two 12-twehve 22 —1wenty-two 50-fity 10,000 - ten thousand 3-thres 13 —thirteen 23-twenty-three 60 - sixty 100,000 one hundred thousand 4~four 14-fourteen 24 ~twenty-four 70 ~ seventy 4,000,000 ~ one milion 5-five 15 fifteen 25 — twenty-five {80 - eighty. 6-six 16-sixteon 26 ~ twenty-six 90 ~ ninety 7-seven 17-seventeen27—twenty-seven 100 - one hundred /a hundred B-eight —18-eightoen——28-twenty-eight 101 — one hundied (and) one 9-nine 19-nineteen 29 twenty-nine 4122 ~ one hundred and) twenty-two 10-ten —-20-twenty 30 thirty (659 — six hundred (and) fity-nine J vocsbuor/Fie2 Dayeanddtes err Days of the week ‘Months of the year Years Monday January July 1996 - nineteen ninety-six Tuesday February August 41900 - nineteen hundred Wednesday March September 11905 ~ nineteen hundred and five / nineteen “oh” five Thursday April October 2000 — two thousand Friday May November £2001 ~ two thousand (and) one / twenty “oh” one Saturday June December 2087 ~ twenty sixty-seven Sunday Ordinal numbers for dates ‘st first 7th=seventh 18th thirteenth 19th ~ nineteenth 25th ~ twenty-fifth 2nd-second ath - eighth 14th —fourteenth 20th ~ twentieth 26th ~ twenty-sixth 8d ti th~ ninth 15th ~fiteenth 2st — twenty-first 27th ~ twenty-seventh 4th fourth 10th — tenth 16th ~ sixteenth 22nd twenty-second 28th ~twenty-eighth sth ~ fifth Tttheleventh —17th—seventesnth 23rd ~twenty-thied 2ath — twenty-ninth th — sixth 12th-twelfth 18th eighteenth 2ath twenty-fourth 30th thirtieth (03/05/04 In the U.S.A., abbreviations are MONTH-DAY-YEAR. This is March Sth 2004, |nmost other countries, they are DAY-MONTH-YEAR, This is the rd May 2004, Veiner ‘ending with -an ending with -ese ending in -i Germany Gorman Burma Burmese Afghanistan Afghani Korea Korean China Chinese rag raat Mexico Mexican Japan Japanese Isracl Israeli Singapore Singaporean Portugal Portuguese Kuwait Kuwaiti United States American Taiwan Taiwanese Pakistan Pakistani of America, Vietnam Vietnamese Saudi Arabia Saudi ‘ending with ~ian ‘ending with -ish others. Argentina Argentinian Britain British Czech Republic Czech Australia Australian Denmark Danish France French Brazil Brazilian England English Greece Greek Canada Canadian Ireland Irish the Netherlands (Holland) Dutch Maly lian Poland Polish Now Zealand New Zealandier) Malaysia Malaysian Scotland Scottish Thailand Thai Russia Russian Spain Spanish0 | Vocebuey Fie Weighs ardmessues | Gees In this section we are using the international spelings: “tre”, “mete,” et. ‘The U.SA. does not use the metric system. When ‘Americans write metric measures, they use different spelling for "meter" and “iter” ‘Canada and Australia use the metric system. Road signs are in kilometres. Weights are in grams / kilograms. ‘Gasoline is sold in litres. Temperatures are in degrees Celsius (or Centigrade. Length ‘one mile {609 kilometres ‘one kilometre 16214 miles ‘one metre 1094 yards ‘one yard ‘914 metres fone centimetre =0.394 inches fone inch 5.4 millimetres / 2.54 centimetres ‘There are 12 inches in one foot, three feet in one yard. Approximations: You can think of 5 kilometres = 3 miles You can think of one metre = 1 yard You can think of 80 cm = 1 foot Capacity (e.g. gasoline, water) There is a problem here. The U.S.A. and Britain have different measurements for a pint and a gallon. We say “US. gallon" and “Imperial gallon” and "U.S. pint” and “Imparial pint if we want to note the difference. There are tight pints in a gallon. Two pints are a quart. In the US.A. milk and alcohol are often sold in quarts. Remember that Britain now officially does not use Imperial measures. cone tre 2.4 US. pints / 1.76 Imperial pints fone U.S. pint (0.473 litres cone Imperial pint 0.568 litres fone U.S. gallon 3.785 litres fone Imperial gallon = 4.546 litres ‘Approximations (for U.S. and Imperial systems): You can think of one quart = 1 litre You can think of two pints = 1 litre You can think of two gallons = 8 (U.S.A) or 9 (U.K) litres. Britain is changing to the metric system. Older people stil use non-metric ("Imperial") weights and measures. Schools bagan teaching mettic measurements in the early 1970s and stopped teaching Imperial measurements at the same time. Petrol (U.S. ~ gasoline) is sold in lites. Since 1995 all shops must use metric weights. But miles are siil used for distances and road signs. In conversation, Fahrenheit temperatures are often used, Weights, fone kilogram 2.205 pounds ‘one pound 0.454 kilograms fone ton = 1016.04 kilograms Approximations: You can think of 1 klo= 2 pounds You can think of one pound = haifa kilo You can think of 1 ton = 1 tonne (metric) Temperature ‘The Celsius (or Centigrade) system is used everywhere for scientific measurements. ‘The U.S.A. uses the Fahrenheit system in conversation Canada and Britain officially use the Celsius system, In Britain you can hear people talk about weather ‘temperatures in Fahrenheit, but TV weather forecasts are in Celsius. °C oF ‘water freezes (becomes ice) ce ct ‘a cool day, wear a coat PC a5 ‘mild day 18 59°F pleasant office temperature 22°00 TF a hot day for the beach 30°C B6F the temperature of the human body 37°C 98.6°F water boils 100 22°F cooking temperature in an oven 220°C 25°Fe = usa. European Union United Kingdom (One dollar = 100 cents (One euro = 100 cent (One pound = 100 pence Coins: ‘Coins: Coins: Coins: ‘¢ (cont, 16 (cent), 16, 2¢, 56, 10¢, 206, 4p, 5p, 10p, 20p, e (nickel) 10¢ (dime), 5¢ (nickel) 10¢ (dime), 500, €1, €2. ‘0p, £1, £2 256 (quarter) $1 (dollar) 25¢ (quarter), (one "pee," five *pee") $1 loonie), $2 (toonie) Bills: Bills: Notes: Notes: $1, $5, $10, $5, $10, $20, $50, $100 €5, €10, €20, £5, £10, £20, £50 $20, $50, $100 €50, €100, €200 ($2 uncommon) $1.25 fone doliar twenty-five $125 fone hundred (and) twenty-five dollars 21.25 ‘one pound twenty-five $2.39 ‘wo dollars thirty-nine cents £2.39 two pounds thirty-nine $1.50 /£1.50 one dollar ity, one pound fity "Note: In the U.S. and Canada, amounts of paper money are called bills, in the U.K., notes. cc @aeDeoe_@@o @&« > yellow green blue-light blue light brown light gray black white brown dark blue dark brown dark gray orange pink purple ‘The 24-hour clock is not often used in the U.S.A. Tmetables appointments: {Use:1:00 a.m. (01:00) / 1:00 p.m, (13:00) = twelve or noon 3:00 a.m. (03:00) / 3:00 p.m. (15:00) 1210 twee ton 12:15 — twelve fiteen Its used for the military and ships: 12:80 — twelve thirty (01:00 “oh” one hundred hours 12:45 ~ twelve forty-five 05:00 “oh” five hundred hours 12:57 — twelve fifty-seven In Britain, the 24-hour clock is used by aitines, ralways and other timetables. (You can also use am. / pum. in conversation) Many US. timetables say "p” or “a” rather than “p.m." or “a.m.” 3:00p, 11:30 Conversation: 12:25 twelve twenty-five; twenty-five after / past twelve twelve o'clock or noon 3:30 twelve thirty; half past twelve twelve “oh” five; five ater / five past twelve twelve thirty-five; twenty-five to / of one twelve “oh” four; four minutes after / past twelve twelve forty; twenty to / of one three minutes to / of one; twelve fifty-seven :45 twelve forty-five; (a) quarter to / of one twelve ten; ton after / past twelve 12:50 twelve fifty; ten to / of one twelve fifteen; (a) quarter after / past twelve 12:55 twelve fifty-five; five to /of one ‘wolve twenty; twenty after / past twelve 01:00 one o'clockes Culture FilcS a> Culture File 1, Unit 1 L_ _ Onan airplane seats, ‘There are different classes on long-distance flights. Boeing Seats have a row number (@.g. 28) and Ais on the right 747 Jumbo Jets and other wide-badied jets have arow of side {you are looking towards the back of the plane). There ten seats actoss in Coach Class. This is called Economy _is no seat "I", because It looks like “1” ~ one. lass outside North America. Then there is Business. You can have a window seat (A, K), a middle seat (B, EF | Class with seven or eight seats in a row, and First Class J) or an aisle seat (C, D, G, H). with four seats in a row. First class sometimes has sleeper Culture File 2, Unit 2 l 7 = = —= — In-flight meals Most aitines offer a choice of meat, fish or vegetarian | (On long-haul fights, there is meal service. ‘meals. The most popular meat is chicken. You can order On short-haul fights there is often just a snack or a ‘special meals in advance. Many alrtines offer vegetarian sandwich, {00 meat), non-dairy (no milk or cheese), children's, Kosher {for Jewish passengers) or Halal (for Muslim passengers). | Culture File 3, Unit 3 ‘Asking questions ‘Are you here on business? ‘A good way to start @ conversation is to ask questions. You Are you on vacation? ‘can ask if someone is on vacation or on business. Then you Are you here on business or pleasure? ‘can ask about nationality and home town. Here are some Are you (Australian)? examples: Where are you from? / Where do you come from? Where do you lve? / Where do you work? Origins ‘So you may meet Aftican-Americans, Irish-Americans, Most Americans are very proud of thelr origins. They will _Italian-Americans, Greek-Americans, Polish-Americans, ‘often tell you about their family origins. \Vietnamese-Americans, Chinese-Americans, Korean- ‘Americans or Japanese-Americans. 84.| cuiture Fle 5, Units l States and provinces ‘The United States has fifty states, and the District of Columbia including the city of Washington. Each state has its own government - a Governor, two Senators and several Members of Congress. Each state has a state capital city, butit isnt always the biggest city. For example, Sacramento is the capital of California, Canada has ten provinces, and three tertitories (Northwest Territories; Yukon Territory and Nunavut.) Each province has its own provincial government too. In both countries there is also a federal government for national law and polices. Culture File 6, Unit 6 ‘Transportation from airports ‘Always check with airport information. There is often a ‘cheap bus or train to the city center. But if you have a lot of bags, don't forget that you will also need a tax from the [Ask in advance How far fs it? and How much dss it cost? bus station or train station to your hotel. In North America, _/ What's the approximate fare? limousines have a fixed rate, not a meter. You can't stop a limousine in the street, or ata taxi stand, You need a reservation from the limo desk. Never, in any country, travel in an unlicensed taxi. Never accept rides from strangers, Culture File 7, Unit 7 l Hotel reservations You can make a reservation at a hotel by phoning in advance. Sometimes you can book a hotel room over the Internet. You reserve the room with your credit card ‘number. f you don't arrive, the hotel can charge your credit Card. But you can cancel the reservation, often 3 or 4 hours before you artive, or before a certain time (e.g. 7:00 p.m. or 8:00 p.m. on the day of arival.) | Cutture Fite 8, Unit 8 ‘Appointments before it begins, but the visitor should always be on time Every country has habits about time-keeping for or even § minutes early. But try not to arrive too early appointments. In the U.S.A., and the U.K., try tobe on Between 10 and 5 minutes before the meeting is fin. time. In business meetings, itis bad to be late. f your Arriving more than 10 minutes early is embarrassing for ‘meeting is at eleven, it wll be five or ten past eleven your host.Hotel breakfasts Large hotels usually have a Buffet breakfast at a fixed price, I's an “all you can eat” breakfast. That means you ‘can go back again and again if you want more food and there's no extra cost. Hotels also offer a Room service breakfast. You can usually find an order card on the back of your door. Culture File 10, Unit 10 Language in Canada ‘Canada isa bilingual country. English and French are the official languages. Notices, money and food packets are in both languages. The majority of the country is English ‘speaking, but in the province of Quebec, people speak French. The chief city there is Montreal. Culture File 11, Unit 11 Home towns Your home town is usually the town you were born in. If you moved to a different town when you were very young, Yyou may think of the second town as your “home town.” [North Americans think oftheir “home town” or | Cutture Fite 12, Unit 12 Speling ‘Some words are spelled aitferently in American English and Biitsh English. In Canada you can often find examples of both spalings. ‘American speling: center theater color British speling: centre theatre colour — ‘Ata buffet breakfast, the waiter usually serves you with hhot drinks, then you go to the buffet and choose. In international hotels, breakfast buffets are nearly the same all over the world. Thay have things that are popular in different countries. People lke to try different foreign food, but not usually at breakfast time. Titles \When people speak English, they don't always translate tiles from French (Monsieur, Madame), Spanish (Seftor, Sefiora), italian (Signor, Signora) or German (Herr, Frau). home state" / “province” even if they live somewhere else, ‘Apperson in New York who was born in Dallas and has lived in New York for 30 years, wil usually say “I'm from Dallas, “Texas.” or “lve in New York, but my home town is Dalles, : == In the U.S.A. you can also find examples of both spelings, for example the large chains of multiplex fim “theaters” nearly all use the “theatre” spelling, e.g. AMC Theatres, Universal Cineplex Theatres.| Culture Fite 13, Unit 13 Phone pads Hotel phones often have single buttons for hotel services. When you are listening to phone information you will need to understand: * Star / Star Key / Star sign # Hash Key / Pound sign Culture File 14, Unit 14 Tips, taxis In North America and Britain, you usually tip taxi drivers. In Britain the tip is about 10% of the fae. In North America 12% to 15% (or more). You can say *Keep the change." if Culture File 15, Unit 15 Introductions In formal situations, say How do you do?. This isn't a question, but a greeting. The normal answar is How do you do?. You can also just reply Good / Pleased to meet you: Use ttle + family names e.g. Mr. Smith, until someone invites you to use frst names, Please call me Danial English-speakers use first names quickiy, Culture le 16, Unit 16 Dates When you write detes in numbers, the American style fs (enonth ~ day - year: So, nthe U.S.A. and Canada, 5/12 is May 12th. The international style i (day ~ month - yea: So, n Britain, Australia and in most other counties inthe world, 6/12 is December Sth. The symbol # means “number” or “pound sign.” The British call tthe hash key. When you arrive at a hotel, read the phone booklet. Check if there is a voice mall system. You can often record a personal greeting and get messages using this system. You ‘will need to follow the instructions and use the keys on the key pad. 1 don’t have the correct sum of money. Or you can say "Give me (ten dollars) change.,” if you have a bigger bil. (American English bil. British English ~ note, banknote. = ‘Address men as Mr. Address women as Ms., Mrs. or Miss. I you don't know whether a woman is married or not, use ‘Ms. Many women prefer this in business situations, You can use Dr. + family name for both men and woman who have a doctorate or medical degree. e.g. Dr. Freud. (Gee Culture File 28) * On U.S. immigration cards, they ask you to write the date in the international style (day - month - year). You can write December § or December Sth You usually say December the fith & May the twelfth Inthe U.S.A. you can also say December fit.Welcoming Hot drinks When a visitor arrives in your office, what do you do? Half 'n” half is half mik and half cream, its available in In English-speaking countries, the receptionist greets, ‘most American cafés and restaurants, Visitors politely and offers them a seat. They tellthem how Sweet 'n’ low is artificial sweetener, not sugar. There are long they are going to walt (Mrs. Smith is in a meeting. other kinds of sweetener, but you wil ind pink packs of ‘She'll be with you soan / in ten minutes). If the wait is long, Sweet 'n' low in most American cafés, they may offer you a drink. Many offices have magazines Note 'r’- the abbreviation for and. Compare rock ‘nll. and the day's newspaper for visitors. |_ Culture File 18, Unit 18 l — Phone phrases increased in use. Many companies use standard phrases Most phone operators use standard phrases. Some of When they are asking people to walt. Other examples: these phrases are unusual pieces of language, but you hear Please hold them very often. An example is Please bear with me which Trying to connect you means Please be patient with me. I's a very old-fashioned Thank you for waiting and formal piece of English, but in recent years it has ''m putting you on hold Culture File 19, Unit 19 Taxes In the United Kingdom stores and restaurants show prices Inthe U.S.A. and Canada, stores and restaurants show after tax. The price you pay is the price you see. But tax prices before tax. They than add the tax at the cash (VAT of Value Added Tax) is higher than in North America, It register. Every U.S. state and Canadian province adds tax, changes, but atthe time of writing is 17.596 in the U.K. and this changes. I's usually between 6% and 8%. Culture File 20, Unit 20 Traveler's checks sive change in cash. They're “cash with a signature." If you Traveler's checks (UK - spelled traveller's cheques) were _lase the check, the company gives you back the value. invented by Thomas Cook in the 18th century. You can buy American Express has the British spelling "cheques" on them at banks or money exchanges. In the U.S.A. you can _them. In general, traveler's checks are less popular because Use U.S. dollar traveler's checks lke cash and stores will most stores accopt credit cards,‘Topics of conversation ‘may have strong opinions about. Politics is not a good People use neutral topics in small talk. Don’t ask personal __topie for starting a conversation, but the weather is. Your ‘questions (Are you married? Do you have any children?) at journey is also an excellent topic, as is a polite question the beginning. Don't ask questions about things people about hotels. Your home town is @ neutral topic too. Culture File 22, Unit 22 Routines In hotter countries, businesses sometimes have a two or Office hours and factory hours are alittle different in North three hour lunch break then work later in the evening. ‘America and Britain. Nowadays many offices operate flexi-ime. Everybody has ‘American workers usually begin work a litle earlier and to be at work for 8 hours and inthe office between (e.9.) 10 finish a litle earlier. and 3, but they can choose whether they want to work earlier or later than this. ‘Culture File 23, Unit 23 l ‘Companies, titles ‘A British company is a ple (public limited company) or Ltd Corporations are large companies. (imited company) - Pacific Rim (UK) ple, Pacific Rim Ltd. ‘American companies usually have Inc. incorporated) in ‘The boss is usually called the Managing Director. their names Pacific Rim Inc. Corporations have a President and some VPs (Vice- Presidents). Then a director is in charge of a department — Sales Director, Administration Director. | _Cutture File 24, Unit 2 Paying Business entertaining is less common than it was ten years Who pays in a business situation? It's usually the host, not__ago. (in Britain, companies cannot ask for money back from the visitor. Note that Alicia offers to pay, and Simon makes tax for entertaining, in Britain and North America, lunch Itclear that the company is paying, not him, breaks are short and people don't usually offer alcohol at lunchtime,Culture File 25, Unit 25, Hotel facilites The front desk can deal with most problems. Most large: hotels have touch-keys for the major departments ~ Housekeeping, Maintenance, Valet Service, Room Service, Culture File 26, Unit 26 Air travel: hubs and spokes [ spoke Phoenix Culture File 27, Unit 27 l Friendly names, titles Generally, English speakers use first names very quick. ‘Some people prefer “ciminutives” or friendly forms - Ken, ‘ot Kenji, Sue not Susan, Dave not David. Most are easy to {uess. Some are harder - William becomes Bill. There are often several possible diminutives - Wiliam can also be Bily, Wal or Wily Culture File 28, Unit 28 l Degrees When you have a degree, you put letters after your name, ‘You will often see this on business cards or business letters. ‘The frst degree isa bachelor's degree, then come higher degrees: a Master's degree, then a Doctorate, Degrees are usually divided into Arts and Sciences. Some universities offer ‘a degree in Soc.Sc. - social sclence. These are some ‘common ones: © — — 3 Bell Captain, Concierge, Reservations etc. If you cannot get ‘an immediate answer, call the front desk. See Unit 13 page 19 in tis Student Book. Airlines operate on a system of hubs and spokes - see the diagram of the wheel. For example it you want to fly from ‘San Antonio to St. Paul, there may be no direct flights. So you fly to a hub (e.g. Denver) then fy from the hub along the spoke to St. Paul, Major hubs include Atlanta, Washington, Boston, Atlanta, St. Louis, Denver, Los Angeles and Chicago. In Europe, ‘major hubs include London, Paris, Amsterdam and Frankfurt Intemational fights usualy ave at hubs. You have to go through immigration and customs atte aport where you | frst ative. can take along time, 60 remember this you rave.a connecting fight to. spoke™arpor. Iryou are fying via the U.S.A. to another destination, you may stil | have to 90 though US. immigration = = ‘Some people have “nicknames.” Men have these more often than women. e.g. Michael Finch might be “Finchy" to his friends, Daniel T. Hapsburg might be “D.".” to his friends, and Josh Hutcheson might be Hutch.” You cant guess these. Only use nicknames if the person invites you to. “Americans use sir and ma’am ~ madam more often than the British. Few job titles are used before names, but Captain (military, U.S. police, ships, airolanes) is one of them. Others. are Doctor and Professor. BAA. ~ Bachelor of Arts, B.Sc. ~ Bachelor of Science, M.A.~Master of Arts, M.Sc. ~ Master of Science, M.B.A. - Master of Business Administration, Ph.D / DPhil - Doctor of Philosophy, DSc. ~ Doctor of Science, M.D. ~ Doctor of Medicine,i 6 | cuiture le 29, Unit 29 L Phone systems Inside an organization, you talk about internal lines (within the company) and outside lines. On many phone systems you key a number (often 9) for outside lines. Many ‘companies have call barring. A bar stops the phone Culture File 30, Unit 30 Friendly questions Because Mr. Dawson isthe manager, he sees Alicia and he ‘wants her to feel relaxed and “at home" while she's working with them. So he asks about her lunch and whether her flight was OK. This Is polite and friendly. Simon is going to Culture File 31, Unit 31 Ll Clothes ‘There are several vocabulary differences between British and American English. Don’t worry, because both forms are inderstood almost everywhere. For example, books say ‘pants” is American and “trousers” is English, But you can ‘s0@ both pants and trousers in American stores. There's no real difference, but trousers are often less casual. One rule is: If you can wash them, they're pants. If you dry-clean them, they're trousers. In Britain pants usually means underpants (U.S. - shorts, undershors). Culture File 32, Unit 32 L Emergency codes What is the emergency code in your country? in North ‘America i's 911. In Europe it’s 112. In Japan it's 110 for police and 119 for fire or ambulance. In China i's 110 for police and 120 for ambulance. in the UK it was always 999 {or all emergencies, but now you can use 112 oF 299, There's also a special 888 number for non-emergency police calls. accessing certain outside numbers ~ international lines, premium rate advertising lines ete. Many companies have similar barring on Internet links, to stop employees. accessing games, chat lines, etc. — = 'be responsible for her, but note that he invites her to ask him questions at anytime during her visit. The conversation 's shor, but polite and friendly. I's important for senior people in a company to extend a welcome to visitors ‘American British American British. pants trousers slacks trousers undershorts pants pantyhose tights vest waistcoat robe dressing gown undershit vest pajamas pyjamas ) Countries didn't choose "111" because it's easy to phone it bby mistake, "9" isthe first number In both America and the UK because on old dal phones, it was dificult to dial 9 by ‘mistake. Cell phones are a problem for the emergency services because it's easy for one number to get pressed several times in your pocket or purse. For this reason, ‘countries are changing from numbers like 998 or 11.Culture File 93, Unit 33 Attractions Visitors to your area will often want to know about local attractions. They are a good topic of conversation. In North ‘America, it s common to invite vistors to see local Culture File 34, Unit 34 Outside office hours In North America, co-workers meet socially outside the office. People may phone or talk about business outside office hours. When you call someone at home, always ask if {You are interrupting them or cisturbing them, especialy ‘around mealtimes. if someone phones you and you're having a meal, say so and offer to phone them back later attractions on weekends or after work, Major attractions in ‘every country often have guidebooks in several languages. Pick up English guidebooks for your local attractions and practice your reading! Note Pierre gives a typical response, “Not at al” when in fact Jack is disturbing his dinner. Because this is an automatic polite response, people will often ask twice if they {are disturbing you. Jack does this. He asks, “Are you sure?" can | call ‘The second time, you can say "Well, actually you back in (10 minutes)?" Food words Culture File 36, Unit 96 Some food has different names in British and American English. Americans say 2uechin’ from Italian, The British say Ccourgette from French. Americans use the old name ‘eggplant. In British English, aubergine fram French has replaced it. Italian and French words are often used on ‘menus. Small peas are often called petits pois from French, and the British call snow peas by the French name mange- tout (= eat everything) In America, they talk about bacon (a strip with lines of fat in it) and Canaaian bacon (with no lines of fa). In the UK, they talk about streaky bacon (with lines of ft in it) and back bacon (with no lines of fat). The Americans say shrimp. The British have the same word, but say prawn more frequently Starting a meal Many visitors from other countries complain that English does not have an everyday formula for starting a meal. In act, the French bon appétit is sometimes used because of this In the U.S.A. people, especialy waiters, often say Enjoy! This annoys some people who think it is bad English. Normally the verb to enjay has an object: Enjoy it. or Enjoy this, of Enjoy your tunch. But Enjoy your meal is perfectly ‘correct, and you hear it more and more in America and Britain ‘Toasting (with a drink) is formal in North America and Britain, and is ess frequent than in other countries. In a vvory formal situation, people might say To your health, ot To ‘your very good health as a toast. na pub or bar, there are informal expressions like Cheers, The best advice isto say the word or phrase in your ov language, then you needn't worry about the corract degree of formality. English speakers will find your toast interesting and repeat it.| Culture Fle 27, Unit 37 l Sports ‘The most popular team sports in the U.S.A. are football (UK: American footbal), Baseball and basketball. Soccer (UK: football is becoming more popular. In the U.K, the ‘most popular team sports are football (U.S.: soccer) and | Culture File 38, Unit 33 The Internet ‘There are many Web sites for English language leamers and their teachers. Onestopenglish.com has many free resources available for students and teachers. Try to access the site in your free time. Culture File 99, Unit 39 Brand names Brand names are useful for instant communication Perhaps you don't know the word for lemon-lime soda but you do know Seven-Up or Sprite. Perhaps you don't know personal stereo but you know Walkman. No one in America ‘asks for an adhesive bandage. They ask for a Band-aid, ‘Companies are careful about their brand names because if they are used too often, they become the general word, Culture File 40, Unit 40 l Flightseeing Fightseeing (it sounds lke sightseeing) is popular both in British Columbia and in Alaska. They use small loatplanes, and in Alaska they also use helicopters. In many areas there are no roads and small planes are the best means of transportation. There are thousands of lakes which they can cricket. The UK, leiane, Australia, New Zealand and South ‘ica al play by football too, and there also Austraian FRues fotbal in Canada, heokey (U.K: ice hockey isa very popula sport This happened to aspirin, which was once a Bayer brand name. Companies wil insist that the brand name has. Capital letters, and sometimes ask for (tm) (trade mark) to bbe put after the name. Some brand names have become Verbs: | hoovered the floor yesterday instead of | vacuumed the flobr yesterday is common in Britain. In the early days of photocopying, people said Have you xeroxed it yet? ‘because at that time Xerox was the only photocopier. use as airstrips, Infact, the capital of Alaska, Juneau, has no roads in of out. You can only get there by sea or by plane. Inside the city, there are roads, and they bring in cars by sea. The longest road is 12 miles from one side to the other.| Culture Fite 44, Unit 41 Business comparisons I's always better to say what is good about your product, rather than to compare it with another product. Edgar makes a mistake here. He's also too direct and too quick! He says that they give a bigger discount to travel agents, ‘That is insulting to Marsha because it suggests that she is only interested in money, not in customer satisfaction, Culture File 42, Unit 42 ‘Standing in line In the U.S.A. and Britain people don't push ahead in ines. It is considered rude. At post offices and banks there is often Just one ine for several tellers. People waitin ine and the first person goes to the first free teller. The British word for standing in line is “queuing.” Teller means clerk. Culture File 43, Unit 43 Minibars ‘Some hotels operate minibars on a trust system. They refil daily and on your last day you tell them what you had. ‘Some hotels have automatic minibars, which charge you as Culture File 44, Unit 44 Traveling by sea There are often different names for the same thing, Look at the table for special vocabulary: Ina hotel Onthe sea Onaplane floor deck deck room ‘cabin cabin staff, employees crew ‘crew kitchen galley galley manager Captain Captain waiter steward flight attendant / steward (Other countries joke about people standing inline in Britain and the U.S.A, but in most countries people stand inline for airport check-in, ‘soon as you remove (or just pick up) a bottle. You have to be careful of these. Also check what is “free” and what is “not free.” Chocolate bars and nuts will be charged (at a very high price too)Culture File 45, Unit 45 l Question intonation People use a question intonation for statements to chack ‘hat others are listening. Thay also use It to check that people remember. This intonation pattern is now very Culture File 46, Unit 46 Bargaining Generally, North America isa fixed price culture rather than a bargaining culture, but prices may vary a lot from store to store. In souvenir shops there is sometimes room for bargaining, especialy with a quantity or with higher-priced items (ike crystals or craft items where no one knows the fixed price). However, in some bargaining cultures the seller Culture File 47, Unit 47 Reacting to bad news Things to say when reacting to bad news: (Notice that Ken reacts to bad news by saying he's sorry) Vm sorry. 1'm sorry to hear that Ym very {terribly sony to hear that. Culture File 48, Unit 48, Goodbyes ‘Things to do when you say goodbye: = Thank someone for past help (Thank you for everything.) = Mention a possible future meeting {! hope to see you again) common. Some say it started becoming popular in California in the 1970s and 1980s, others say it comes from Australia. Now you hear it in every English-speaking ‘country, will multiply the price they want and the buyer will offer a tiny price before they agree. In some countries the seller ‘might ask $100 and the buyer offer $5 before they agree on $30. Bargaining is never this extreme in North America or Britain. A small discount isthe best you can expect. ‘Sometimes you can get a discount when you pay in cash. ‘Then immediately follow with a polite enquiry: How is he? Ishe alight? ‘You can then end with a hope / wish. Give him my best wishes. hope he's better soon. = Mention a definite future meeting (Il see you at the Atlanta Conference.) = Give wishes to other people you've met (Remember me to Jack, Thank Anna for me.) = Use a polite formula (Look after yourself, Take care.)Macmillan Education ‘Between Towns Road, Oxford ox4 apP A division of Macmillan Publishers Limited ‘Companies and representatives throughout the world ISBN. 978 1 4050 039.3, ‘Text © Peter Viney 2004 Design and illustration © Macmillan Publishers Limited 2004 All rights reserved: no part of this publication may be reproduced, stored in a retrieval system, transmitted in any form, or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publishers. ‘Survival Files based on a concept by Anne Watson ‘Adgitional material written by Anne Watson Designed by evoystudio 3D room p50 by heymoscow llustration by Richard Draper p11 Cover design by Jackie Hill at 320 Design Cover photography by Getty Images/Digital Vision (b); Getty Images/Photodisc (ttc, tr, bl, bc) The author would lke to thank Valerie Gossage for editing and ‘managing the project, Anne Watson for the Teacher's Guide land Practice Book, David Williamson (Asia Publisher) and slim Evoy (Designer). ‘The author and publishers would lke to thank the following for permission to reproduce the folowing photographic material ‘amy pp12 €Chvis Cheadle, 17 @BAY Photography, Art Directors and TRIP Photo Library ppt6(c) €u, sachsen; ‘Aviation Images p7 ©Mark Wagner, Corbis pp18 ©Ron Watts, 204b), 8(t) Richard Cummins, 20(¢) Cwnw.corbis.com, 35. David Tee, 29(, c) EGunter Marx, 43 doe McBride, 46 Neil Rabinowitz, 521) OKevin Fleming ImageBank/Getty Images pp8t),(o) OEric Smith, 24; James Davies Travel Photography 699(bj Stockbyte pS (by); Stone/Getty Images pp10; TCC Teleplex p38; The Old Globe Theater at The Globe ‘Theaters/kten Howard p20(0) Royalty tree Corbis Food and Ingredients pb) Commissioned photography by Chris Honeywell pp4, 5,8, 11, 13, 150, 9), 19, 20, 21, 291, 25, 260), 27, 28, 28, 90, 310, tbo), 33, 34,96, 97, 45,47, 49, 1, 5S, 54, 62, 68; Haddon Davies P95, 92, 40; Dean Ryan ps8, 7), 16, 231), 26(7, 48; Peter Viney p52 (bear, picture, rug, cap) Printed and bound in Thailand 2014 2013 2012 Is 4 13x topic areas Food and drink SUVS ENGLISH i ~~ ‘www.macmillanenglish.com