1. Receptionist : Hotel Hilton. Can I help you?

 Caller              : Yes, ………….. for next Wednesday?

 Receptionist   : I’m sorry to inform you that all rooms have been reserved.
A. I’d like to reserve a table.
B.  I need a help to go to my room.
C.  I’d like to reserve a double room.
D.  I’d like to confirm my reservation. 
E. I want to attend meeting

2. Waiter : Good evening The Palace restaurant, can I help you?

Adinda : yes, please ........... for next saturday.
Waiter : I’m afraid we can not do that. We ‘re fully booked this month.
A. I need to reserve a room.
B. I’d like to book two tables
C. I want to book a ticket. 
D. I really need your  help
E. I would like to cancel my reservation

3. Guest           : I ordered two cups of coffee and some sandwiches and that was an hour ago.        
  Receptionist  : ………………………………………….
A. We will send your order to your room right now.
B. It’s fine, Sir. You can wait a little bit longer.
C. Please forgive us, Sir. We don’t like coffee.
D.I am OK, Sir. I forgot about your order.
E. I am so sorry.

4. Reception : Could you fill in this registration form, please.

Guest : Here you are.
Reception : Thank you. ………………………………….?
Guest : Can I pay by credit card
A.How will you settle your bill?
B.I can assist you.
C. Can I have your ID card,please ?
D. Can you show the way hotel?
E. Can I put my ID here ?

5. Housekeeping did a very poor job of cleaning the bathroom. The tub is still filthy. Choose the best
respons for that question !
A. Thank you, I appreciate that
B. Let me look into that sir and I’ll call you right back
C. I’m sorry about that sir. I’ll get you another order right away
D. Why don’t you use that one and I’ll have someone check this out
E. I’ll send someone up right away and have it cleaned again

6. Bell boy opens the door and enter the room first (without luggage), followed by the guest. Bell boy
return to take the luggage.After putting the luggage
Bell Boy : Mr Scott, ………………………………..?
Mr.Scott : Yes, please.
Bell Boy : We start from here.This is the master switch for the power. Insert your key card here, and
the power will be on. If you leave the room, take your key card from here, and the power in the room
will be off ,etc.
A.Excuse me Sir,can I leave now ?
B. would you like me to explain your room facilities?
C. Can I show you how to open the window ?
D. Let me check your room facilities.
E. Could I help you to bring something ?

7. Reception : Good morning. Welcome to SKEMBA Hotel. May I help you?

Guest : Good morning. I want to check in.
Reception : …………………………………………………………
Guest : Yes, under (the name of) Chris Scott.
Reception : Please wait a moment. I will check it first.
A.Could you show me your Id card ,please.
B.Have you got a reservation?
C.Can I ask you anything else ?
D.Sorry, we ‘re fullybooked now.
E.Which room do you like,Sir?

8. Caller: Can I book a table for Saturday ?

Waiter : Certainly, sir. ………… people is it for?
Caller : For 6 people
A.How much
B. How many
C. How often
D. What
E. How about

9. Reception : All right Sir I will make a room reservation for you. Could I have/know your name
please?
Guest : Chris Scott
Reception : ………………………………..
Guest : C for Charlie, H for Hotel, R for Romeo, I for India S for Sierra. S for Sierra, C for Charlie,
O for Oscar, T for Tango, T for Tango.
A. Can you wait for me ,please ?
B. Could you spell it for me please?
C. Could you read it for me ,please ?
D.Could you write for me ,please ?
E. Could you show for me ,please ?

10. Reception : Certainly,Sir. We accept Amex, Visa, Master, BCA and JCB card.
Guest : …………………………………..
Reception : Could I imprint your card, please?
Guest : Sure. Here you are.
A. I will pay in cash
B. I will pay by credit card
C. I will pay by guest card
D. I will pay when checking out
E. I will pay upon check in

ESSAY

1. Give the best responds to this sentence. !What would you say when……..
You offer the drink for the guest.

KUNCI JAWABAN

1. C.
2.B
3.A
4.A
5.E
6.B
7.B
8.B
9.B
10.B