EXTERNAL & INTERNAL ACTION FORM

Date 5-Nov-17 Guest Incident V State of Guest

Department Housekeeping Internal Defect Livid
Group Upset
Handled by dedy akbar Outside Guest Very Upset
Annoyed
Guest Name mario,susanto Calm
Company/Group archipelago
Room Number 520 Guest Status
Phone Number Departed 11/5/2017
Date of Incident 5-Nov-17 Still Inhouse
Case Incident

pada tanggal 4 november 2017 jam 23.00 saya over handle dengan shift evening bahwa kamar 520 early cek out dan di minta untuk di make up room.pada saat
saya make up room saya temukan barang tamu ketinggalan berupa handphone merek samsung.pada saat saya breafing nigth tamu tersebut menelpon ke FO
melalui telpon kamar menanyakan hanphone milik beliau.kemudian saya segera membawakan barang tersebut ke pemiliknya ke kamar 520.

Solution to Incident segera mengantarkan barang tersebut ke pemiliknya dan meminta maaf.

Employee Owning Incident dedy akbar

Other Employees Involved
Follow up Necessary (By Whom)
Did the guest except the Solution?
Follow up Call made by?
Has the incident been resolved Satisfactorily?
Estimaded cost of Resolution ?

Additional Info