Professional Documents
Culture Documents
ANGELLLL
ANGELLLL
CULTURAL AWARENESS
Understanding, respecting and accommodating your
patients’ preferences and needs with regards to their
individual beliefs, customs and practices should be part
of both your planning and delivery of nursing care.
ATTENTION TO DETAIL
Focus on active listening—observing non-verbal cues
from your patient as well as hearing their spoken words.
This helps your patient feel understood, not just heard. It
also helps you tune in on his or her unspoken concerns
and needs.
COMMUNICATION
Be concise and logical, and remember that how you
communicate information is just as important (or more)
as what you say. Be calm, measured, professional, and
reassuring when dealing with patients and their families.