____________________

BULLWHIP 1. Whiplash is a well-known phenomenon which occurs in the supply chain where a small change in demand
results in the variation in product.
____________________
ACCOMPLISMENT 2. Any control system has three components: (1) a standard goal; (2) a means of measuring standards; and
(3) a comparison of actual results with the standard.
____________________
TREATMENT ERROR 3. I had a disappointing experience when I called PLDT to complain about are slow internet connection. After
waiting for quite a while on the phone, I was transferred to the wrong local number. This is an example of tangible error.
____________________
TRUE 4. In another occasion, when I dialed PLDT’s hotline I was asked to key in my 12- digit account number.
Unfortunately, I did not have the copy of my billing statement with me. This is an example of customer error.
____________________
AGILITY 5. Flexibility is characterized by flexibility and short-cycle time.
____________________
FLEXIBILITY 6. Agility is characterized by adapting quickly and effectively to changing customer requirements.
____________________
TRUE 7. Design for manufacturability (DFM) is the process of designing a product for efficient production which
usually addressed in specialized “think-tank” departments.
____________________
FAILURE 8. DFMEA is the acronym for design, feature, mode and effects analysis.
____________________
INTERRELATIONSHIP 9. The roof of the House of Quality shows the interdependence between any pair of technical features.
____________________
TRUE 10. The final step in building the House of Quality is selecting the technical features to be deployed in the
remainder of the process.
____________________
TRUE 11. In QFD the customer’s requirements – expressed in their own terms are called the voice of the
customers.
____________________ 12. Developing new concepts requires creativity and concept development.
____________________
CONTROL 13. Joseph Duran characterized quality management using planning, design and improvement .
____________________ 14. Process management involves design, planning and improvement - the key activities necessary to
CONTROL
achieve a high level of performance.
____________________
TRUE 15. Design for Six Sigma has four principal activities: concept development, design development, design
optimization and design verification.

1. The Deming cycle is a simple adaptation of a scientific method for process improvement which was later on adapted by
Japanese executive into the pdca/pdsa cycle.
2. Six sigma uses an approach known as dmaic which is an example of a system improvement.
3. The seven quality tool is actually a misnomer because in reality, these seven tools primarily deal with improvement.
4. Histograms allow us to see a pattern which would be difficult to see in an ordinary table of numbers.
5. A flowchart is a picture of a process that shows the sequence of steps performed. It is likewise referred to as process map
6. Check sheets are data collection forms that facilitate the interpretation of data. Kilograms, pounds (lbs.) and ounces (oz.) Are
examples of variable data?
7. Pareto analysis separates the “vital few” from the “trivial many”. For example, out of the 80% that a student reviewed, the
number of questions that appears in the examination accounts for 20%.
8. A scatter diagram shows the relationship of two variables such as time and units produced. In a downward trend, an increase
in time results to a decrease in the number of units produced.
9. In the root cause analysis, a simple way to identify the root cause is the use of the “5 why” technique
10. A simple way to define lean thinking is eliminating waste & reducing waste to less waste.
11. Lean thinking uses a variety of tools. One of which is pull production which is when suppliers only produce when customers
signal a need for it. This is also known as Kanban/JIT.
12. Many manufacturing plants have their machineries undergo regular check-ups to ensure that they are always operational.
Which lean thinking tool is this? Total productive maintenance
13. Services are driven by four key measures of performance. For example, when I order from Lazada, the time from when I
placed the order until Lalamove delivers the item i ordered is the cycle time.
14. Benchmarking with competitors usually results to the company identifying its competitors’ best practices.
15. In reengineering, the structure, systems and skill requirements are examples of reengineering depth.
16. The Deming cycle is a simple adaptation of a scientific method for process improvement which was later on adapted by
Japanese executive into the pdca/pdsa cycle.
17. Six sigma uses an approach known as dmaic which is an example of a system improvement.
18. The seven quality tool is actually a misnomer because in reality, these seven tools primarily deal with improvement.
19. Histograms allow us to see a pattern which would be difficult to see in an ordinary table of numbers.
20. A flowchart is a picture of a process that shows the sequence of steps performed. It is likewise referred to as process map
21. Check sheets are data collection forms that facilitate the interpretation of data. Kilograms, pounds (lbs.) and ounces (oz.) Are
examples of variable data?
22. Pareto analysis separates the “vital few” from the “trivial many”. For example, out of the 80% that a student reviewed, the
number of questions that appears in the examination accounts for 20%.
23. A scatter diagram shows the relationship of two variables such as time and units produced. In a downward trend, an increase
in time results to a decrease in the number of units produced.
24. In the root cause analysis, a simple way to identify the root cause is the use of the “5 why” technique
25. A simple way to define lean thinking is eliminating waste & reducing waste to less waste.
26. Lean thinking uses a variety of tools. One of which is pull production which is when suppliers only produce when customers
signal a need for it. This is also known as Kanban/JIT.
27. Many manufacturing plants have their machineries undergo regular check-ups to ensure that they are always operational.
Which lean thinking tool is this? Total productive maintenance
28. Services are driven by four key measures of performance. For example, when I order from Lazada, the time from when I
placed the order until Lalamove delivers the item i ordered is the cycle time.
29. Benchmarking with competitors usually results to the company identifying its competitors’ best practices.
30. In reengineering, the structure, systems and skill requirements are examples of reengineering depth.