URDANETA CITY UNIVERSITY

COLLEGE OF PHARMACY
PRELIM EXAMINATION IN
COMMUNICATION AND INTERPESONNAL SKILLS

Name: ___________________________________________________________ Score: __________________

Class Schedule: ___________________________________________________ Date: ___________________

Test I. Multiple Choices: Select your answer from the given choices after each statement then shade the box that corresponds to your
answer. Use only Mongol no. 2 pencil in shading and black ink pen in answering test II and III. Use of friction pen is strictly prohibited.

1. What the ways to improve your interpersonal communication skills.

a. Take a speech course c. Write, write and write some more
b. Rehearse with a recording tool d. all of the above
2. These is the tips to help you be an effective interpersonal communicator always that tries to stick to the
topic of discussion to maintain the relevancy of the communication process.
a. Think Before You Speak c. Listen Well
b. Be Open to Receiving Feedback d. Don't Deviate
3. It is the person who transmit message
a. Receiver c. sender
b. Driver d. cleaner
4. It is the person who notices and decodes and attachés some meaning to a message
a. Receiver c. sender
b. Driver d. cleaner
5. The respond to a senders message s called_______
a. Go back c. driver
b. Feedback d. cleaner
6. This understanding of our own and others’ emotion
a. Emotional intelligence c. conceptual intelligence
b. Physical intelligence d. intellectual intelligence
7. This is the most basic form of listening and does not involve the understanding of the meaning of words
or phrases but merely the different sounds that are produced.
a. Discriminative Listening
b. Comprehensive Listening
c. Interpreting
d. Remembering
8. Is a crucial skill to ensure that you have understood someone’s message correctly.
a. Questioning c. Listening
b. Talking d. Hearing
9. Who developed HURIER Model of Listening
a. Judi Brownill c. Jedi Brewill
b. Judi Brownell d. John Brownell
10. Both encoding and decoding of message are influenced by our emotions.
a) True
b) False
11. . When is the communication process complete?
a) When the sender transmits the message
b) when the message enters the channel
c) When the message leaves the channel
d) When the receiver understands the message.
12. A sender is the person who transmits a message.
a) True
b) False
13. If you are speaking with someone who has a hearing impairment, what should you do?
a. Make sure you face them when you are talking
b. You should not be speaking to them, this is disrespectful as they cannot hear you
c. Give them paper and pen and write to each other
d. You should learn sign language to communicate with them e. Just mouth the words as it is easier for
them to read your lips
14. What are the two parts to communication?
a. There only needs to be one part, when someone says something
b. When someone says something, and the other person has understood
c. When someone says something, and the other person has replied
d. When someone says something while using non-verbal communication is four parts to
communication
15. What needs to be complete for there to have been effective communication?
a. The persons sentence
b. The documentation
c. Both the sending and receiving of the message
 d. The task that was asked of the person
16. Why are there rules about how to communicate?
a. There are no rules about how to communicate
b. Your workplace is just making sure it has full control over you
c. It is to make sure everyone understands each other
d. Some people are not very good at communicating
17. Waving is what type of communication?
a. Gestures c. Sign language
b. Body language d. Body position
18. Facial expressions are a part of what?
a. Gestures c. Body language
b. Sign language d. Verbal communication
19. What is listening well called?
a. Correct listening c. Active listening
b. Passive listening d. Total listening
20. Fill in the blank: Active listening involves listening and ________?
a. Action c. Agreeing
b. Responding d. Being active
21. If you are showing that you are interested in what a person is saying, then this shows what?
a. That you care c. That you are good at your job
b. That you agree with them d. You are encouraging them to talk more
22. What is a good way to continue the communication?
a. Make good eye contact c. Nod while they make a point
b. Active listening d. Ask questions
23. What is the term used to describe words or expressions used by a specific group of people? This is
also one of the barriers in communication.
a. Terminology c. Lingo
b. Jargon d. Paraphrasing
24. The content of the communication is called:
a. Message c. noise
b. Words d. sentence
25. Listening means to respond to advice or request.
a) True
b) False
26. Hearing means perceiving with ears.
a) True
b) False
27. Environmental barriers are the same as ____ noise.
a. Physiological c. Physical
b. Psychological d. Sociological
28. The person who transmits the message is called as ______
a. Sender c. Taker
b. Gives d. Receiver
29. Once the message is encoded in a desired format it is transferred through a medium called ______
a. Channel c. Medium
b. Media d. Way
30. The message may be misinterpreted because of_____
a. Distractions c. distortions
b. barriers d. sources
31. The information which is transferred to the receiver has to be interpreted thid process is called ____
a. Encoding c. Opening
b. Decoding d. Closing
32. One of the most common areas to need improvement when it comes to communication
a. Listening c. Questioning
b. Hearing d. Murmuring
33. Message not only means the speech used or information conveyed, but also the non-verbal messages
exchanged such as 
a. facial expressions c. all of the above
b. Gestures  d. Body language.
34. In communication it implies that there are no grammatical errors in communication.
a. Completeness c. Correctness
b. Conciseness d. Consideration
35. A complete communication always gives additional information wherever required. It leaves no
questions in the mind of receiver. Complete communication helps in better decision-making by the
audience/readers/receivers of message as they get all desired and crucial information.
a. Only first statement is correct c. both statements are correct
b. Only second statement is correct d. both statements are incorrect
 36. Noise it refers to anything that distorts the message, so that what is received is different from what is
intended by the speaker. The use of complicated jargon, inappropriate body
language, inattention, disinterest, and cultural differences can be considered 'noise' in the context of
interpersonal communication.
a. Only first statement is correct c. both statements are correct
b. Only second statement is correct d. both statements are incorrect
37. Correct communication has following features:
a. The message is exact, correct and well-timed.
b. If the communication is correct, it boosts up the confidence level.
c. Correct message has greater impact on the audience/readers.
d. All of the above

38. Exerting control over others by using sarcasm and indirect communication, or avoiding the
conversation. What type of Basic Styles of Communication?
a. Passive Communication c. Passive-Aggressive Communication
b. Aggressive Communication d. Assertive Communication
39. Physical maladies that prevent effective communication, such as actual deafness or
blindness preventing messages from being received as they were intended.
a. Environmental noise c. Psychological noise
b. Physiological-impairment noise d. physical noise

40. In order to communicate, the sender must relate to the target recipient and be involved. Ensure that the
self-respect of the audience is maintained and their emotions are not at harm.
a. Conciseness c. Consideration
b. Clarity d. Concreteness

TEST II. DEFINITION OF TERMS: Define the following. Use black ink pen only in answering. (3pts each)

1. Communication skills-

2. Communication noise-

3. Discriminative listening-

4. Listening skills-

5. Source/sender-

TEST III. ESSAY

1. Communication is a complex process, and it is difficult to determine where or with whom a communication encounter starts and
ends. It can sometimes be helpful to consider different communication models. The purpose of a “model” is to offer a visual
representation of a concept with the intent of facilitating the understanding of it. Traditionally speaking, there are three standard
models of the communication process:  Linear, Interactive, and Transactional. Differentiate their different functions on the
communication process. (5pts)
2. Every person has a unique communication style, a way in which they interact and exchange information with others. There are
four basic communication styles. Identify the different communication styles and their functions(5pts)

Prepared by:

ROCHELLE ANNE A. BANDA

Faculty, College of Pharmacy

Recommending Approval:

ADELTRUDES B. CABURIAN,RPh, PhDPHARM

Dean, College of Pharmacy