Scope of the study

It is not about managing retention. It is about managing people. If an organisation manages

people well, employee retention will take care of itself. Organisation should focus on
managing the work environment to make better use of the available human assets. People
want to work for an organization which provides.
 Appreciation for the work done
 Ample opportunities to grow
 A friendly and cooperative environment
 A feeling that the organisation is second home to the employee
Organisation environment includes
 Culture
 Values
 Company reputation
 Quality of people in the organisation
 Employee development and career growth
 Risk taking
 Leading technologies
 Trust

Types of environment the employee needs in an organisation

 Learning environment: it includes continuous learning and improvement of the
individual, certifications and provision for higher studies, etc.
 Support environment: Organisation can provide support in the form of work-life
balance. Work life balance includes:
 Flexible hours
 Telecommuting
 Depend care
 Alternate work schedule
 Vacations
 Wellness

 Work environment: It includes efficient managers, support co-workers, challenging

work, involvement in decision-making, clarity of work and responsibilities, and
recognition. Lack or absence of such environment pushes employee feels connected to
the organisation in every respect. Growth and Career Growth and development are the
integral part of every individual’s career. If an employee can not foresee his path of
career development in his current organisation, there are chance that he’ll leave the
organisation as soon as he gets an opportunity. The important factors in employee
growth that an employee looks for himself are
 work profile : The work profile on which the employee is working should be in sync
with his capabilities. The profile should not be too low or too high.
 Personal growth and dreams: Employee responsibilities in the organisation should
help him achieve his personal goals of employees and foster organisation goals.
Employee’s priority is to work for themselves and later on comes the organisation. If
he’s not satisfied with his growth, he’ll not be able to contribute in organisation
growth.
 Training and development: Employee should be trained and given chance to
improve and enhance their skills. Many employee fear that if the employee are well
rained, they’ll leave the organisation for better jobs. Organisation should not limit the
resources on which organisation’s success depends. These training can be given to
improve many skills like:
 Communication skills
 Technical skills
 In-house processes and procedures improves improvement related skills or
customer satisfaction related skills
 Special project related skills
Need for such training can be recognized from individual performance review,
individual meetings, employee satisfaction surveys and by being in constant touch
with the employees. Importance of Relations in Employee Retention Program
sometimes the relationship with the management and the peers become the reason for
an employee to leave the organisation. The management is sometimes not able to
provide an employee a supportive work culture and environment in terms of personal
or professional relationships. There are times when an employee starts feeling
bitterness towards the management or peers. This bitterness towards the management
or peers.
This bitterness could be due to many reasons. This decreases employee’s interest and
he becomes demotivated. It leads to less satisfactions and eventually attrition. A
supportive work culture helps grow employee professionally and boosts employee
satisfaction. To enhance good professional relationship at work, the management
should keep the following points in mind.

Respect for the individual: Respect for the individual is the must in the organisation.
 Relationship with the immediate manager: A manager plays the role of a
mentor and a coach. He designs and plans work for each employee. It is his
duty to involve the employee in the processes of the organisation. So an
organisation should hire managers who can make and maintain good relations
with their subordinates.
 Relationship with colleagues: Promote team work, not only among teams but
in different departments as well. This will induce competition as well as
improve the Relationship among colleagues.
 Recruit whole heartedly : An employee should be recruited if there is a
proper place and duties for him to perform. Otherwise he’ll feel useless and
will be dissatisfied.
Employees should know what the organisation expects from them and what their
expectation from the organisation is. Deliver what is promised. Promote an
employee based culture: The employee should know that the organisation is there
to support him at the time of need. Show them that the organisation cares and he’ll
show the same for the organisation. A employee based culture may include
decision making authority, availability of resources, open door policy, etc.
 Individual development: Taking proper care of employee includes
acknowledgement to the employee’s dreams and personal goals. Create
opportunities for their career growth by providing mentorship programs,
educational courses, etc.
 induce loyalty : Organisation should be loyal as well as they should
promote loyalty in the employees too. Try to make the current employees
stays instead of recruiting new ones.
Support Lack of support from management can sometimes serve as a reason for
employee retention. Supervisor should support his subordinates in a way so that
each one of them is a success. Management should try to focus on its employee
and support them not only in their difficult times at work but also through the
times of personal crisis. Management can support employee by providing them
recognition and appreciation. Employee can also provide valuable feedback to
employee and make them feel valued to the organisation.

The feedback from supervisor helps the employee to feel more responsible,
confident and empowered. Top Management can also support its employee in
their personal crisis by providing personal loans during emergencies, childcare
services, employee assistance programs, counselling services. Employee can also
support their employee by creating an environment of trust and inculcating the
organisation values into employees. Thus employers can support their employee
in a number of ways as follows:
 By providing feedback
 By giving recognition and rewards
 By counselling them
 By providing emotional support