Katie Nelson

Direct Support Leader

Des Moines, IA 50311
kt.scarlett90@gmail.com
5152387309

Thank you for your consideration! I'm a caregiver by nature. I'm looking for a meaningful position
in the human services field with an environment that will encourage growth and help me gain
more education about people who I serve. I have management experience as well as four years
of Direct Support with a wide range of ages and populations; from children or youth to adults with
physical, intellectual and cognitive disabilities, mental illness and substance abuse. I am able to work
independently and make critical decisions under stress and I also enjoy working as part of a team. I
need meaningful work to thrive, as you will see from my experience, I have worked mostly for nonprofit
organizations in my life. I am a go getting leader who is passionate about advocating for those who I
serve, as well as my fellow teammates and those who I lead. Again, I appreciate your interest, as I am
interested in joining your team. Thank you!

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Residential Coordinator
Optimae Lifeservices
September 2016 to Present
As Residential Coordinator at Optimae Lifeservices, I have gained a plethora of insight about mental
illness/brain injury/substance abuse and behavioral difficulties. I oversee and schedule DSP's,
coordinate and attend my customer's physical and mental health appointments. I work independently
to oversee a site of 5 individuals in their home to insure their safety and increase the likelihood of their
well being. I also attend weekly meetings with my team to work together to solve problems as unit.
As well as managing, I still preform all job duties of DSP's each week. I support and coach the DSP's I
lead. There are so many different aspects of this position, suffice to say, I supervise and support on the
frontlines.

Server/Bartender
The Lucky Frog - McCausland, IA
October 2015 to July 2016

Animal Caretaker/Control Officer

Kiya Koda Humane Society - Indianola, IA
April 2008 to August 2015
I worked off and on at Kiya Koda throughout this time period.

Receptionist/Office Assistant
Fletcher Animal Hospital - Fletcher, NC
December 2013 to July 2015
Direct Care Staff
Link Associates - Des Moines, IA
January 2013 to October 2013

Skill Development Assistant

ChildServe - Johnston, IA
March 2012 to January 2013

Education

High School Diploma

Indianola High School - Indianola, IA
2005 to 2009

Skills

Word, Excel, Receptionist, Team Building, Scheduling, Relationship Management, Training, Budgeting,
Documentation, Filing, Customer Service, Supervising, Closing, Deposits, Client Relationship
Management, Microsoft Offics, Leadership Development, Advocacy, Coaching, Organizational Skills,
Conflict Resolution, Polaris Office, Medication Administration, Housekeeping, Risk Management,
Positive Behavioral Supports, Hoyer Lift, Inventory, Schedule Appointments, Employee Supervision,
Deescalation Technique, Crisis Management, Oncall, Implementation, Lead team meetings

Certifications/Licenses

Medication Manager
January 2013 to January 2016
Through Link Associates

CPR & First Aid

January 2013 to January 2014
Through Link Associates

Additional Information

Thank you for your consideration! I'm a caregiver by nature. I'm looking for a meaningful position
in the human services field with an environment that will encourage growth and help me gain
more education about people who I serve. I have management experience as well as four years
of Direct Support with a wide range of ages and populations; from children or youth to adults with
physical, intellectual and cognitive disabilities, mental illness and substance abuse. I am able to work
independently and make critical decisions under stress and I also enjoy working as part of a team. I
need meaningful work to thrive, as you will see from my experience, I have worked mostly for nonprofit
organizations in my life. I am a go getting leader who is passionate about advocating for those who I
serve, as well as my fellow teammates and those who I lead. Again, I appreciate your interest, as I am
interested in joining your team. Thank you!