Conflicts are inevitable among humans.

When two or more social entities which includes

individuals, groups, organizations and countries, interact with each other in achieving their
goals, their relationships could become incompatible. Relationships between such entities may
not be consistent when two or more of them want the same insufficient resources which when
they have a preference behaviour on their actions or when they have different attitudes, values,
beliefs and skills. "Conflict is the perception of differences of interests among people"
(Thompson, 1998, p.4, adapted from M. Afzalur Rahim, 2001).

Conflict is also a process by which an individual or group believes that others have taken action
that have a negative impact on their interests. In a dynamic team, conflict is a normal part of a
team's activity. Non-conflicting teams may have unhealthy agreements, have a dominant leader
suppress all conflicts and debates, or perform their task in regular method without trying to
improve the way it works. Unfortunately, people have misunderstandings about conflict that
interfere with the way they deal with it.

Teams usually do not handle their conflict well. Sometimes, instead of trying to resolve their
conflict, they try to ignore and avoid it. To avoid a conflict, everyone becomes quiet once an
issue happens. Team members tend to accept what the leader says so as to avoid conflict. The
implications are bad and will cause a lot of issues later within the group.

Conflict management involves implementing some methods to eliminate the negative aspects of
conflict, increase the positive aspects of conflict and to reinforce performance and effectiveness
in an organized setting. Instead of eliminating or avoiding disagreements, the aim of conflict
management is to show groups conflict and effectively communicating whereas in conflict with a
team member. These skills assist groups in establishing a positive outcome from conflict.
Types of conflict in organization.

Organizational conflict could be also classified as interorganizational that is conflict within the
organization, or intraorganizational that is conflict between two or more organizations.
Intraorganizational conflict might also be classified based on the level at which it happens. On
the basis of intraorganizational conflict can be classified as intrapersonal, interpersonal,
intragroup and intergroup.

1. Intrapersonal
This occurs when a member needs to do some tasks and roles that do not match his or
her expertise, interest, goals and values.

2. Interpersonal Conflict
It refers to conflict between two or more members of similar or different hierarchical
levels or units. This conflict is related to the studies on superior-subordinate conflict.

3. Intragroup Conflict
It refers to conflict among members of a group or between two or more subgroups within
a group in relation to its goals, tasks and procedures. Such conflict may happen as a
result of incompatibilities or disagreements between some or all the members of the
group and the leader.

4. Intergroup Conflict
It refers to conflict between two or more units or groups inside the organization. Conflicts
between line and staff, production and marketing, and headquarters and field staff are
examples of this kind of conflict. A special type of intergroup conflict is between labour
and management.