Run Book / Corrective Action

Document
Date Created: 06/08/2015 Date Modified:

Template Name (Keyword & Modifier): FULFILLMENT_EXT_RSM APPLICATION_FAILURE

Assigned Group (Remedy 7 name): AD - GEC

Priority (check one): Operational Categories: Product Categories:

o High (check) Tier 1 : Failure Tier 1 : Application Software

Tier 2 : Error Tier 2 : Store Systems

Tier 3 : Functionality Tier 3 : eCommerce

Impact to the Business (if no action is taken, how is the business impacted?):

Record sale for the orders will be impacted, which in turn impact on hand
quantity in store and GEC will not be notified on this order status.

Action to be taken (provide step-by-step – use additional pages as needed):

Engage AD - GEC

Is this Action Automatable – when alert occurs? (Yes/No): No

<filename format should be “Template Name”.doc>.