QUESTIONNAIRE SURVEY

Please complete this E-wallet survey. All the personal information will be kept
confidential.
DEMOGRAPHIC PROFILE OF RESPONDENT’S
NAME

GENDER MALE FEMALE OTHERS

AGE

EDUCATION PRIMAR SECONDAR HIGHE GRAD P P.H

Y Y R , G D

CITY

PIN CODE

OCCUPATION STUDENT SERVICE SELF- EMPLOYED

ANNUAL
INCOME
MOBILE
NUMBER
SERVICE
OPERATOR
E-mail ID

Answer the following questions-

1. Are you aware of e-wallet?

 Yes  No

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 2. What is the preferred mode of payment?

Cash
Debit card
Credit card
Net banking
E-wallet

3. Have you ever used any e-wallet payment system?

 Yes  No
If yes start from page 3 if no then answer the following question
4. If your answer is no then answer the following question
Statement Strongly Agree Neither Disagree Strongly
agree agree nor Disagree
disagree
Doesn’t own a
smartphone
Unavailability of
internet in your area
Security issues
Inconvenience in
completing online
payment
transactions

4. In future if you are given a chance to use e-wallet will you consider making payments
using e-wallet ?

Very unlikely Unlikely Neither Likely Very likely

unlikely nor
likely

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 If yes then answer the following question
5. When did you started using e-wallet?

i) Pre-demonetisation
ii) Post-demonetisation

6. How often do you pay with e-wallet?

Statement Never Rarely Sometimes Always Often

Daily
Weekly
Twice In A
Week
Monthly

7. What is the average monthly spending on e-wallet(s)?

Less than₹ 500 ₹500-₹1000 ₹1000-₹2500 More than 2500

8. a) What are the reasons to use e-wallet? Select multiple if applicable by.

Statement Strongly Agree Neither Disagree Strongly

agree agree nor disagree
disagree
Ease of use
Quick
transaction
Secured
transactions
Acceptance
of e-wallet
Discounts
offered by e-
wallet

b) What is your purpose of using e-wallet?

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 Money
transfer
Recharge

For utility
bills
payments
For
travel/movie
tickets
All the above

Others please specify

9. Do you think that using your e-wallet or making cashless payments will increase the
chances of suffering from fraud or theft?

Very unlikely Unlikely Neither Likely Very likely

unlikely nor
likely

10. Would you like to recommend other people to use e-wallet?

Very unlikely Unlikely Neither Likely Very likely

unlikely nor
likely

THANK YOU FOR YOUR PRECIOUS TIME !

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