Number Ticket Type Priority Assignment group Assigned to

INC0393587 Request 4 - Low GLOBAL_ERP_FINANCIAL Albert Lam

INC0675646 Request 4 - Low GLOBAL_ERP_PROCUREMENT Kaur Jaswinder
INC0772960 Request 4 - Low GLOBAL_ERP_FINANCIAL Swapna Parab
INC0775887 Incident 4 - Low GLOBAL_ERP_PROCUREMENT Sanjukta Biswas
INC0806084 Request 4 - Low GLOBAL_ERP_FINANCIAL Ahmed Moinudden
INC0807699 Request 4 - Low GLOBAL_ERP_PROCUREMENT Parbind Kumar
INC0815482 Request 4 - Low GLOBAL_ERP_PROCUREMENT Parbind Kumar
INC0826022 Incident 4 - Low GLOBAL_ERP_PROCUREMENT Sanjukta Biswas
INC0830152 Request 4 - Low GLOBAL_ERP_FINANCIAL Ahmed Moinudden
INC0835973 Request 4 - Low GLOBAL_ERP_PROCUREMENT Parbind Kumar
INC0838053 Incident 4 - Low GLOBAL_ERP_PROCUREMENT Ranjita Pradhan
INC0847119 Incident 4 - Low GLOBAL_ERP_FINANCIAL Ahmed Moinudden
INC0848711 Request 4 - Low GLOBAL_ERP_FINANCIAL Debashis Mukherjee
INC0851221 Request 4 - Low GLOBAL_ERP_PROCUREMENT Parbind Kumar
INC0853691 Incident 4 - Low GLOBAL_ERP_PROCUREMENT Arijit Dey
State Subcategory Short Description Affected User Issue Type Age Category
Awaiting UseERP-Financial BUSINESS UNIT INCOBrianda Araceli Training 30+
Pending ERP-Procurement Baking Information f Sheila Mercado LData Manag30+
Pending ERP-Procurement Oracle Expense ModuleSteven LowensteEnhancemen30+
Pending ERP-Procurement Create new and addi Asnani Asnani Data Manag30+
Pending ERP-Procurement ORACLE ISSUE: CHA Bertha Alicia Cl Others 30+
Pending ERP-Procurement Action Required: AppVenkata PotkuchEnhancemen30+
Pending ERP-Procurement converted SPORTS POPankaj
g Singh Report Issue30+
Pending ERP-Procurement Manage order Issue Sathyaraj Rajan Data Manag30+
Pending ERP-Procurement Inv # US01U00029231Mayank SharmaOthers 30+
Pending ERP-Procurement Oracle Open PO repoPriyanka AdiyodiData Manag30+
Pending SPMAT ORACLE PO number aBalaji Nageswar Functionalit 30+
Pending ERP-Procurement R2P Approval processiBarbara WilliamData Manag30+
Pending ERP-Financial MENA - Vendor PaymentManavalla Atmak Configuratio30+
Active ERP-Procurement Contact no. update Rona Lindsay U Data Manag30+
Pending SPMAT Defect -68 Priyanka AdiyodiFunctionalit 30+
Configuration item Work notes (IT Internal) Resolved by Strike count
Oracle Financials (PRO2020-03-11 07:35:36 - Sugnick Mitra (Work notes (IT Internal))
please assist00:54:58 - Kaur Jaswinder (Work1 notes (IT Internal))
2020-03-10
Oracle Procurement( Hi Sheila, 14:54:57 - Ahmed Moinudden (Work
2020-02-18 1 notes (IT Internal))
Please assist04:34:49 - Anamika Singh (Work notes (IT Internal))
Oracle Procurement( 2020-02-23
Hi Sanjukta, 14:59:38 - Ahmed Moinudden (Work
2020-02-10 1 notes (IT Internal))
Oracle is researching
Oracle Procurement( 2019-12-26 09:29:31 - Shamik Roy (Work notes 1 (IT Internal))
Parbind is working on it
2020-02-03 22:38:31 - Venkata Potkuchi (Work 1 notes (IT Internal))
Parbind,
2020-02-05 02:04:13 - Sanjukta Biswas (Work notes (IT Internal))
Oracle Procurement( Working
2020-02-10with oracle on
15:00:08 SR 3-22022106211
- Ahmed : User notes
Moinudden (Work srajan3@mcdermott.com
(IT Internal)) is unable to view PO from M
Oracle Procurement( Oracle logged
2020-01-19 a bug and
02:44:46 is working
- Sugnick Mitra (Work 1notes (IT Internal))
Check
2020-02-09 07:07:55 - Anamika Singh (Work1notes (IT Internal))
Oracle Procurement( Hi Ranjita, 09:59:31 - Albert Lam (Work notes
2020-02-19 1 (IT Internal))
Reassigned to Ahmed for further action
Oracle eProcurement 2020-02-26 11:32:20 - Debashis Mukherjee (Work notes (IT Internal))
The CR is not11:50:56
2020-02-04 approved by Dharma
- Ahmed because(Work
Moinudden 1he wanted
notes to
(ITincorporate
Internal)) the feature in AP Inquiry role , he
SPMAT (PROD) Please assist02:01:22 - Basavaraj Kumbar (Work notes (IT Internal))
2020-02-11
As discussed with Potkuchi, Venkata S. assigned the ticket to Jaswinder.
 Affected User Current location
tes (IT Internal))
otes (IT Internal))
notes (IT Internal))
ser srajan3@mcdermott.com
ork notes (IT Internal))
ork notes (IT Internal))
wanted to incorporate the feature in AP Inquiry role , he is
k notes (IT Internal))
d the ticket to Jaswinder.
Affected User Office location Created
Altamira 2018-08-22 10:59:22
Houston-Eldridge 2019-08-07 14:42:20
Houston 2019-11-06 16:05:33
Batam 2019-11-10 18:56:41
Altamira MX 2019-12-11 17:18:42
Jebel Ali 2019-12-13 02:31:45
Dubai 2019-12-23 04:23:07
Chennai 2020-01-08 06:37:10
is unable to view PO from
ChennaiManage Orders but able to see via search 13:26:55
2020-01-13
Jebel Ali AE 2020-01-19 01:59:52
Chennai IN 2020-01-21 03:22:34
Houston TX (Eldridge) 2020-01-30 11:39:21
DWTC Office AE 2020-02-02 03:37:42
Jebel Ali AE not in favor of creating a new role until07:53:26
2020-02-04 we re-test with AP Inquiry by adding so
JAFZA South AE 2020-02-06 04:02:08
Number of Days Updated Problem
568 2020-03-11 14:40:19
217 2020-03-10 00:54:58
126 2020-03-09 00:25:44
122 2020-03-03 00:24:15
91 2020-02-26 15:51:43
90 2020-02-10 15:15:18
80 2020-02-27 05:09:31
64 2020-02-17 05:27:39
58 2020-02-26 13:23:58
53 2020-02-10 00:51:23
51 2020-02-19 02:09:39
42 2020-02-26 12:36:11
39 2020-02-26 11:32:20
37 2020-03-11 07:01:12
35 2020-03-02 03:34:52
Change Request Pending Reason TTR Days TTR Hours
Awaiting User Confirmation 5146.27166
Awaiting User Information
Awaiting Development 536.766111
Awaiting Development
Awaiting User Confirmation
Awaiting User Confirmation
Awaiting Vendor Request 281.786666
Awaiting Vendor Request
Awaiting Development
Awaiting Development
Awaiting User Information
CHG0020763 Awaiting Change Request
Awaiting Development
Category Comments
Business Applications Following up with user
Business Applications Following up with user
Business Applications Following up with user
Business Applications Code/Report Development or setup is in progress
Business Applications Code/Report Development or setup is in progress
Business Applications Following up with user
Business Applications Following up with user
Business Applications Working with Oracle
Business Applications Working with Oracle
Business Applications Code/Report Development or setup is in progress
Business Applications Code/Report Development or setup is in progress
Business Applications Following up with user
Business Applications Change in progress
Business Applications Code/Report Development or setup is in progress
Business Applications Following up with user